Qureos Mentor

Riverview Health

<div>Job Summary

The Help Desk Technician will support day to day end user operations and respond to tickets and escalation calls, when necessary. Incumbent is expected to solve a large percentage of the issues themselves with little reliance on Tier 2 and 3 support except when necessary. Deployment of new computers and other projects as defined will be expected.

Job Responsibilities
<ul>
<li>Day-to-day responsibilities as they relate to the Help Desk and the support of all Riverview Health information systems.</li>
<li>Assist in desktop support</li>
<li>Deploy new computers</li>
<li>Participate in larger projects</li>
<li>Provide excellent customer service - providing our customers support via Riverview's core values of Compassion, Belonging, and Excellence.</li>
<li>Other duties as assigned.</li>
</ul>
Education Requirements
<ul>
<li>Minimum: HS Diploma, or equivalent</li>
<li>Preferred: Bachelor's degree along with relevant technical certifications.</li>
</ul>
Experience Requirements
<ul>
<li> Minimum: Two (2) years' experience in a Help Desk or PC Support environment</li>
<li>Preferred: Experience in a healthcare setting</li>
<li>
Familiarity with ConnectWise Ticket Management, Office 365, Microsoft Entra, Active Directory, and Admin Portals are a plus.
</li>
</ul>License/Certification Requirements
<ul>
<li>None Required</li>
</ul><h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
Associates or better in Other</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Help Desk Tech

Join Riverview Health and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Riverview Health

ABOUT_COMPANY

Help Desk Tech