Qureos Mentor

Rockland Trust Company

<div><div><div>As a Teller Trainee at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way.<br>
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<div>With a positive, can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for providing efficient, effective, and courteous customer service while performing a variety of transactions. You are the friendly face of Rockland Trust, promoting our mission and helping customers navigate the world of banking.<br>
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<div><b>What You&rsquo;ll Experience:
</b></div><div><ul><li>Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
</li><li>Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
</li><li>Recognition &amp; reward: We believe all colleagues should be recognized for their contributions.
</li><li>Training &amp; development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
</li><li>Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability &amp; Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.
</li></ul></div><div><b>Who We Are:<br>
</b></div><div></div><br>
<div>At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they&rsquo;re empowered to make a difference for our customers and communities.<br>
</div><div></div><br>
<div>As one of The Boston Globe&rsquo;s &ldquo;Top Places to Work&rdquo; since 2008, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we&rsquo;ve built a workplace that enhances our colleagues&rsquo; lifestyle and inspires them to reach their full potential.<br>
</div><div></div><br>
<div>For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts and New Hampshire, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts, New Hampshire and Rhode Island.<br>
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<div><div><b>What You&rsquo;ll Do:
</b></div><div><ul><li>Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
</li><li>Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
</li><li>Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
</li><li>Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
</li><li>Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
</li><li>Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust&rsquo;s Teller Training.
</li><li>Perform any other duties as assigned by management.
</li></ul><div><div><b>Required Qualifications:
</b></div><div><ul><li>High school diploma or equivalent.
</li><li>Strong verbal and written communication skills.
</li><li>Comfortable using technology, including computers, to facilitate the achievement of business goals.
</li><li>Sales and service-oriented personality.
</li><li>Ability to maintain a professional appearance.
</li><li>Positive approach to interactions with customers and team members.
</li><li>Ability to work within normal office requirements, with long periods of standing and continuous customer support.
</li><li>Ability to lift and carry up to 50 pounds.
</li><li>Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
</li><li>Ability to successfully complete our training program.
</li></ul></div><div><b>Preferred Skills/Experience:
</b></div><div><ul><li>Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.
</li></ul></div><div>Rockland Trust is the Bank Where Each Relationship Matters&reg;. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.<br>
</div><div></div><br>
<div>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
</div><div></div><br>
<div>Now that you&rsquo;ve heard a little bit about us, we&rsquo;d love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.</div></div></div></div></div><div></div>

Part Time Teller Trainee Hingham Branch

<div><p>The Director of Fraud Prevention is responsible for the leadership, support, and on-going development of the Fraud Prevention department. The role is critical to executing the bank&rsquo;s strategy for addressing fraud prevention, detection, investigation, analysis, and reporting; leveraging experience as well as industry and law enforcement relationships. The Director of Fraud Prevention is responsible for leading and managing the fraud risk management program which includes all payment and document related fraud, working fraud alerts, research fraud activity and the reporting and escalation of fraud trends. In addition, the Director of Fraud Prevention will collaborate and partner with various lines of business to minimize and mitigate fraud risk for the bank and our customers.<br>
</p><p></p><p><b>Position Responsibilities:
</b></p><ul><li><p>Develop and implement comprehensive fraud prevention strategies and programs to safeguard the bank and its customers from various types of fraudulent activities, including but not limited to identity theft, payment fraud, account takeover, and cyber fraud.
</p></li><li><p>Responsible for leading the team by providing regulatory guidance, policy and standards on all matters relating to an effective Fraud program. Specific emphasis on Regulation E, and the Uniform Commercial Code.
</p></li><li><p>Lead a team of fraud prevention associates providing training, coaching, mentoring, establishing performance metrics and conduct performance reviews
</p></li><li>Leads efforts in financial analysis of fraud alerts. Builds and reports fraud metrics.
</li><li>Creates operating procedures and key controls to support fraud detection and mitigation
</li><li>Leads and participates in fraud governance meetings. Memorializes decisions, tracks and articulates progress in enterprise fraud initiatives.
</li><li>Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met.
</li><li>Keep abreast of changes to state and federal requirements and standards and changes to banking practices and emerging risk management techniques.
</li><li>Assist with annual Fraud Program Evaluation and Model Validation(s)
</li><li>Provide assistance and direction to the internal audit department, outside auditors and regulatory examiners during compliance exams and audits. Assist management in preparing responses to regulatory exam recommendations, Ensure department&rsquo;s compliance with record retention requirements.
</li><li>Demonstrate strong investigative/analytical skills and be able to formulate and clearly articulate a supportable rationale behind the decisions of the alerted activity while complying with departmental procedures.
</li><li>Use independent and professional judgment when reviewing Fraud alerts and cases in addition to all policies and procedures and meet regulatory standards &ndash; ensure management team is monitoring and escalating any concerns with alert aging as necessary.
</li><li>Participate in departmental projects and initiatives; keep abreast of new rules, regulations and reputational risks to further improve our investigation processes
</li><li><p>Utilize advanced fraud detection technologies, including AI, machine learning, and biometrics, to enhance the bank's ability to detect and prevent fraudulent transactions and activities.
</p></li><li><p>Monitor transactions and account activities in real-time to identify suspicious patterns, trends, and anomalies indicative of fraudulent behavior.
</p></li><li><p>Identify potential vulnerabilities and weaknesses in the bank's fraud systems and processes, and implement appropriate controls and safeguards to mitigate fraud risks.
</p></li><li><p>Collaborate with internal stakeholders, including senior management, compliance, risk management, and IT departments, to ensure that fraud prevention measures comply with regulatory requirements and industry and bank standards.
</p></li><li><p>Escalate and collaborate with the BSA Officer/Team in the identification and escalation of any potential red flags the may lead to BSA/AML concerns.
</p></li><li><p>Establish and maintain relationships with law enforcement agencies, regulatory authorities, and industry partners to facilitate the investigation and prosecution of fraudulent activities, as well as to share information and intelligence on emerging fraud threats.
</p></li><li><p>Develop and deliver training programs for bank staff to raise awareness about fraud prevention best practices, emerging fraud trends, and the importance of vigilance in detecting and preventing fraudulent activities.
</p></li><li><p>Prepare and present regular reports to senior management on fraud trends, incidents, prevention efforts, and key performance indicators (KPIs) related to fraud prevention.<br>
</p></li></ul><p></p><p><b>Requirements:
</b></p><ul><li>Bachelor's degree in finance, accounting, business administration, criminal justice or a related field; advanced degree or professional certifications (e.g., Certified Fraud Examiner, Certified Anti-Money Laundering Specialist) preferred.
</li><li>Minimum of 5 years of experience in fraud prevention, risk management, or related fields within the banking or financial services industry.
</li><li>In-depth knowledge of fraud prevention strategies, techniques, and best practices, with a proven track record of developing and implementing effective fraud prevention programs.
</li><li>Strong understanding of fraud detection technologies, including AI, machine learning, and biometrics, and their application in detecting and preventing fraudulent activities.
</li><li>Excellent analytical and problem-solving skills, with the ability to analyze complex data sets, identify patterns and trends, and draw actionable insights to mitigate fraud risks.
</li><li>Solid understanding of banking regulations and compliance requirements related to fraud prevention, including Regulation E and BSA/AML.
</li><li>Strong leadership and team management skills, with the ability to inspire and motivate a team of highly skilled fraud prevention professionals to achieve organizational goals and objectives.
</li><li>Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders, including senior management, regulatory authorities, law enforcement agencies, and industry partners.</li></ul></div>

Director of Fraud Prevention

<div><div>As a Banker at Rockland Trust, you are a key player in the Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. Each day, you will use your broad range of financial knowledge and communication skills to address customer needs, ensuring that each customer leaves satisfied not only today, but for years to come.<br>
</div><div></div><br>
<div>With a positive can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for executing the bank&rsquo;s promises by proactively identifying opportunities to deepen customer relationships, create a positive work environment, and establish meaningful roots in the community.<br>
</div><div></div><br>
<div>The Banker position offers exceptional growth opportunity within the banking industry, and provides a solid foundation for developing your banking and customer service skills. If you are a &ldquo;people person&rdquo; looking to make a positive impact on the financial well-being of those in your community, then this is the job for you!<br>
</div><div></div><br>
<div><b>What You&rsquo;ll Experience:
</b></div><div><ul><li>Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
</li><li>Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
</li><li>Recognition &amp; reward: We believe all colleagues should be recognized for their contributions.
</li><li>Training &amp; development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
</li><li>Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability &amp; Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.
</li></ul></div><div><b>Who We Are:<br>
</b></div><div></div><br>
<div>At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they&rsquo;re empowered to make a difference for our customers and communities.<br>
</div><div></div><br>
<div>As one of The Boston Globe&rsquo;s &ldquo;Top Places to Work&rdquo; since 2008, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we&rsquo;ve built a workplace that enhances our colleagues&rsquo; lifestyle and inspires them to reach their full potential.<br>
</div><div></div><br>
<div>For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts and New Hampshire, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts, New Hampshire and Rhode Island.<br>
</div><div></div><br>
<div><div><b>What You&rsquo;ll Do:
</b></div><div><ul><li>Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.
</li><li>Accurately and efficiently execute the day-to-day transactional needs of the bank&rsquo;s client base, including opening and processing all types of accounts (including deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority.
</li><li>Proactively cross-sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided.
</li><li>Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc.
</li><li>Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process.
</li><li>Achieve individual and team sales and service goals; actively participate in sales promotions.
</li><li>Use a needs-based consultative approach to recommend products or services that will enhance and complement the customer&rsquo;s relationship.
</li><li>Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow-through to ensure resolution.
</li><li>Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.
</li><li>Use knowledge, experience, and ability to demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
</li><li>Utilize the Salesforce platform for customer interactions, conversations, and follow-up.
</li><li>Create and foster a fun, respectful work environment, in collaboration with Branch Manager.
</li><li>Represent Rockland Trust by establishing meaningful roots in the communities it serves.
</li><li>Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.
</li><li>Assume responsibility for additional reporting duties and responsibilities as required.
</li></ul><div><div><b>Required Qualifications:
</b></div><div><ul><li>Two year degree or equivalent job experience.
</li><li>Minimum 1 year sales experience in a financial or retail environment.
</li><li>Must be or become a Notary Public and NMLS certified.
</li><li>Successfully pass the Level I Business Certification.
</li><li>Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.
</li><li>Strong verbal and written communication skills.
</li><li>Excellent organizational skills, with attention to detail and accuracy.
</li><li>Strong sales orientation with ability to balance multiple priorities, adapt, and work in a team environment.
</li><li>Ability to work intuitively and find creative solutions should any problems arise.
</li><li>High degree of professionalism and ability to demonstrate tact and diplomacy when needed.
</li><li>Positive approach to interactions with customers and team members.
</li><li>Ability to work within normal office requirements, with long periods of standing and continuous customer support.
</li><li>Ability to lift and carry up to 50 pounds.
</li><li>Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
</li><li>Ability to successfully complete our training program
</li></ul></div><div><b>Preferred Skills/Experience:
</b></div><div>Two to four years of teller experience preferred.<br>
<ul><li>
</li></ul></div><div></div><br>
<div>Rockland Trust is the Bank Where Each Relationship Matters&reg;. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.<br>
</div><div></div><br>
<div>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
</div><div></div><br>
<div>Now that you&rsquo;ve heard a little bit about us, we&rsquo;d love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.</div></div></div></div></div>

Banker I Westford Branch

Teller Trainee Stoughton Branch

Banker I Hyde Park Truman Parkway Branch

Banker I South Boston West Broadway Branch

Part Time Teller Trainee Nashua Main St Branch

Join Rockland Trust Company and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.