Urwah Admin

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Amaala
</div></div><div><div>Hiring Entity
</div><div>Rosewood Amaala
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Overview/Basic Function :</p><p>
The Front Desk Manager is responsible for the overall leadership and smooth operation of the Front Desk, ensuring a perfect arrival, in-stay, and departure experience that reflects Rosewood&rsquo;s A Sense of Place&reg; and Relationship Hospitality meets Rosewood Brand, Forbes and LQA standards. This role oversees all Front Desk (Agents, Supervisors, Night team), manages day-to-day operations, supports service recovery, and drives guest satisfaction, efficiency, and profitability. The Front Desk Manager collaborates closely with Guest Relations, Concierge, Airport Representatives, Bell/Transportation, Housekeeping, Engineering, and other departments to deliver an integrated and ultra-luxury guest journey at Rosewood AMAALA.</p><ul><li>Essential Duties</li></ul><ul><li>
 Serve as a role model for grooming, communication, and professional behavior in line with Rosewood values.</li><li>
 Lead, coach, and support Front Desk Supervisors, Agents, and Night team in their daily performance and conduct.</li><li>
Prepare and manage departmental schedules, ensuring adequate coverage for peak periods, special events, and VIP arrivals while respecting productivity targets.</li><li>
Conduct daily briefings with the Front Desk team, sharing key arrivals, VIPs, groups, operational updates, and service focus points. &bull; Conduct on-the-job coaching, side-by-side observations, and feedback sessions to ensure service delivery meets Rosewood, Forbes, and LQA standards.</li><li>
Actively participate in recruitment, selection, onboarding, and training of new Front Desk colleagues.</li><li>
 Act as a visible leader in the lobby, especially during peak arrival/departure times; support the team in handling queues and guest interactions.</li><li>
Take ownership of complex or escalated guest issues and complaints, applying structured service recovery and ensuring timely follow-up and closure.</li><li>
Conduct regular audits of Front Desk processes, documentation, and guest interactions (e.g., via GoAudit or internal checklists); implement corrective actions where necessary.</li><li>
Ensure compliance with policies on data privacy, information security, and confidentiality of guest information. &bull; Support and enforce all health, safety, security, and emergency procedures, including training the team on their roles during emergencies.</li><li>
 Maintain the Front Desk and lobby areas in a pristine, organized condition, aligned with Rosewood AMAALA&rsquo;s design and Sense of Place through ambiance, greeting, cultural touches, and guest engagement with local art and destination storytelling.</li><li>
Oversee correct and consistent use of PMS and related systems (e.g., Alliants Experience Platform, Unifocus/Knowcross, TrustYou CXP, keycard systems).</li><li>
 Ensure accuracy and completeness of guest profiles, preferences, and notes to support personalization and future stays.</li><li>
 Identify skill gaps and training needs within the Front Desk team; coordinate and deliver training sessions on systems, standards, and soft skills.</li><li>
 Encourage and recognize &ldquo;moments of magic&rdquo; and best-practice examples to inspire the team and elevate service culture.</li></ul><p></p><ul><li><br>
RESPONSIBILITIES:</li></ul><ul><li>
 Checks the Pass On, the Daily Calling at the beginning of the duty.</li><li>
 Encorage a positive, respectful, and collaborative work environment aligned with Rosewood values and culture.</li><li>
 Review daily arrivals, departures, stayovers, and VIP lists; ensure all preparations (rooms, amenities, profiles, notes) are completed and communicated.</li><li>
 Hands-over the shift properly.</li><li>
 Addresses the guests by name, not Room Number &bull; Greeting and welcoming every guest.</li><li>
 Checks all reservations and arrivals of the day, and review the next two-day arrivals with following what necessary</li><li>
 Suggests, develops and implements realistic actions plans, aiming at improving or introducing services.</li><li>
 Work closely with Guest Relations, Concierge, Airport Representatives, Bell, Housekeeping, Engineering, ASAYA, and F&amp;B to ensure a cohesive and seamless guest experience.</li><li>
 Understands night audit procedures and is able to comprehend and utilize reports as necessary</li><li>
 Empowers team members to provide excellent customer service</li><li>
 Ensure consistent delivery of Rosewood, Forbes, and LQA standards and sequences of service at the Front Desk and lobby area.</li><li>
 Support and coordinate in-room check-ins, special arrival experiences, and group check-ins as required.</li><li>
 Oversee Front Desk cashiering, float management, and end-of-shift closing Procedure in line with Finance and internal control procedures.</li><li>
 Coordinate with Housekeeping regarding room status, rush requests, out-of-order/out-of-service rooms, and special set-ups.</li><li>
 Monitor rate loading, billing instructions, and posting accuracy to minimize errors, rebate, open folio, and routing</li><li>
 Promote and coach the team on effective upselling of room categories, packages, and ancillary services (spa, F&amp;B, experiences) while maintaining guest-centricity.</li><li>
 Review daily revenue reports, no-show and cancellation patterns, and support Night Audit in resolving discrepancies when needed.</li><li>
 Cover Duty Manager When Needed</li><li>
 Cover Night Manager when Needed</li><li>
 Prepares the key booklets and review registration forms online for the arrival of the guest.</li><li>
 Team Implementing of Paperless Registration Card. &bull; Handling SAG (Special Attention Guest) Report</li><li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
 Review in-stay and post-stay feedback on TrustYou CXP and other platforms, identifying trends and proposing corrective actions.</li><li>
 Oversee all VIP and special attention arrivals and departures, ensuring that welcome rituals, amenities, and escorts are executed As Plan.</li><li>
 Coordinate with Housekeeping regarding room status, last moment requests, out-of-order/out-of-service rooms, and special set-ups.</li><li>
 Ensure that standards are maintained at a superior level on a daily basis.</li><li>
 Coordinate and monitor all guest requests and amenities with corresponding departments.</li><li>
 Report any emergency to proper authorities.</li><li>
 Ensure check in and check out inventories are properly handled.</li><li>
 All other duties as required.</li><li>Confidentiality :</li></ul><p>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</p><ul><li>Health &amp; Safety:</li></ul><ul><li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.</li><li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
 Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
 Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
 Attend six monthly Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
 Be fully conversant with: o COSHH Regulations o Risk Assessments for your department o Hotel Fire &amp; Bomb Procedure</li><li>Other :</li></ul><ul><li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li><li>QUALIFICATIONS:</li><li>
Experience: Minimum 3 years hotel experience with two years management experience. Luxury or ultra-luxury experience is preferred.</li></ul><p></p><ul><li><br>
Education: Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and/or work-related experience.</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</li><li>Technical Skills: Basic reservations management knowledge. Basic knowledge of budget figures and maintenance of those figures. Interviewing skills to assess potential new hires. Understanding of guest relations and ability to create a &ldquo;team&rdquo; atmosphere. Basic math aptitude. Ability to communicate effectively with guests and associates. Able to read and understand instructions, safety rules, etc.</li><li>Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul><p>
-Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. -</p><p>
Licenses &amp; Certifications: None required.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><div>Surrounded by the world&rsquo;s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala will bring an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia.</div><div></div><div><br>
The resort will be part of the Red Sea Global&rsquo;s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve.</div><div></div><div><br>
Rosewood Amaala will explore what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort will focus on the well-being of its guests, the community and the native flora and fauna &ndash; all while recognizing the integral connection between the three.</div></div></div></div></div></div></div><div></div>

Front Desk Manager

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div><div><ul><li>Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.</li></ul></div><div></div><div><br>
<ul><li>
Checks the Pass On, the daily Calling at the beginning of the duty</li></ul></div><div></div><div><br>
<ul><li>
Addresses the guests by name.</li></ul></div><div></div><div><br>
<ul><li>
Greeting and welcoming every guest.</li></ul></div><div><br>
</div><div><ul><li>Checks all reservations and arrivals of the day.</li></ul></div><div></div><div><br>
<ul><li>
Prepares the key booklets and registration forms for the arrival of the guest.</li></ul></div><div><br>
</div><div><ul><li>Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.</li></ul></div><div><br>
</div><div><ul><li>Ensures that butlers are aware of arrival time to meet for in room check in.</li></ul></div><div></div><div><br>
<ul><li>
Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.</li></ul></div><div></div><div><br>
<ul><li>
Is responsible for the enforcement of formalities and establishes proper identity of each guest</li></ul></div><div></div><div><br>
<ul><li>
Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.</li></ul></div><div><br>
</div><div><ul><li>Applies corporate rate to guests who are entitled to such facility.</li></ul></div><div><br>
</div><div><ul><li>Ensures proper updates of guest history.</li></ul></div><div></div><div><br>
<ul><li>
Applies hotel policy regarding walk-in guests and late charges.</li></ul></div><div><br>
</div><div><ul><li>Ascertains reconfirmation of the departure dates.</li></ul></div><div><br>
</div><div><ul><li>Passes the guest feedback to the Assistant Front Office Manager or FOM.</li></ul></div><div><br>
</div><div><ul><li>Listens to guest wishes and acts promptly.</li></ul></div><div><br>
</div><div><ul><li>Responsible for clarifying the method of payment upon check-in.</li></ul></div><div></div><div><br>
<ul><li>
Takes reservations whenever the Reservation department is busy or not available.</li></ul></div><div><br>
</div><div><ul><li>Hands-over his shift properly.</li></ul></div><div></div><div><br>
<ul><li>
Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.</li></ul></div><div></div><div><br>
<ul><li>
Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.</li></ul></div><div></div><div><br>
<ul><li>
Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.</li></ul></div><div></div><div><br>
<ul><li>
Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.</li></ul></div><div></div><div><br>
<ul><li>
Responsible to finish the shift checklist on time.</li></ul></div><div></div><div><br>
<ul><li>
Conducts all postings according to the set SOPs.</li></ul></div></div></div><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div>

Front Desk Agent

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United States of America
</div></div><div><div>Province/City
</div><div>Montecito, CA
</div></div><div><div>Hiring Entity
</div><div>Rosewood Miramar Beach
</div></div><div><div>Department
</div><div>Executive Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.</p><p></p><p><br>
Rosewood Miramar Beach, a Rosewood Hotel, is looking for a an extraordinary and multi-talented Resort Manager. The Resort Manager is responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director&rsquo;s duties in his/her absence.</p><p></p><p><b><br>
Essential Duties and Responsibilities:</b></p><div><ul><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul></div><div><ul><li>
Ensure that standards are maintained at a superior level on a daily basis.</li></ul></div><div><ul><li>
Oversee and direct Food and Beverage, Rooms Division, Spa, Engineering, Security and Guest Relations departments.</li></ul></div><div><ul><li>
Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments</li></ul></div><div><ul><li>
Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.</li></ul></div><div><ul><li>
Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action.</li></ul></div><div><ul><li>
Interface with corporate officers in the execution of corporate goals.</li></ul></div><div><ul><li>
Responsible for establishing and maintaining hotel standards in order to achieve and maintain the &ldquo;5 star&quot; status.</li></ul></div><div><ul><li>
As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives.</li></ul></div><div><ul><li>
Establish annual objectives for Executives and Department Heads reporting to him or her.</li></ul></div><div><ul><li>
Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.</li></ul></div><div><ul><li>
Serve as Manager On Duty.</li></ul></div><div><ul><li>
Interact in courteous and professional manner with all guests, associates and community members.</li></ul></div><div><ul><li>
Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties.</li></ul></div><div><ul><li>
Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.</li></ul></div><div><ul><li>
Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.</li></ul></div><div><ul><li>
Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints.</li></ul></div><div><ul><li>
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.</li></ul></div><div><ul><li>
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.</li></ul></div><div><ul><li>
Maintain safety and cleanliness of work area.</li></ul></div><div><ul><li>
All other duties as required.</li></ul></div><p></p><p><b><br>
Required Skills</b></p><div><p><b>
General Skills: </b>Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</p></div><p></p><div><p><b><br>
Technical Skills: </b>Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates.; ability to maintain associates and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and associates goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and coworkers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings</p></div><p></p><div><p><b><br>
Language:</b> Required to speak, read and write English, with fluency in other languages preferred.</p></div><p></p><div><p><b><br>
Physical Requirements: </b>Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</p></div><p></p><p><b><br>
Qualifications: </b>Four year college degree or equivalent work experience.</p><p></p><p><b><br>
Experience:</b> Minimum ten years&rsquo; hotel experience with at least five years&rsquo; experience at the Executive Level and experience in a minimum of two divisions of hotel operations.</p><p></p><p><br>
The salary range for this position is $180,000 to $210,000. This is the pay range for this position that the Hotel reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is located in Santa Barbara&rsquo;s picturesque Montecito community. The 16 acre residential-style estate is designed with style, grace and glamour featuring 161 ultra-luxury guest-rooms and suites, including beachfront accommodations, a collection of signature suites and multi-bedroom bungalows. Amenities include Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its beachfront restaurant, al fresco beach bar, sophisticated cocktail lounge, casual poolside dining experience and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square-feet, includes the Chandelier Ballroom with over 6,500-square-feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style&trade; service makes Rosewood Miramar Beach the perfect destination for celebrating life&rsquo;s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.</p></div></div></div></div></div></div>

Resort Manager

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Why Join Us?</p><p>
At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.</p><p>
Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>
You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>
Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p></p><p><br>
About Rosewood Doha:</p><p>
Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.</p><p>
Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p></p><p><br>
Our Associate Experience:</p><p>
We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li> A competitive salary and benefits package</li><li> High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li> A birthday day off (because your milestones matter!)</li><li> Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>
These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.</p><p></p><p><br>
Your role:</p><p>
To assist the Assistant Director of Rooms in accordance with organizing and maintaining a high level of standards, guidelines and policies established by Rosewood Doha and stay focus on housekeeping service efficiency and guest-oriented service excellence. Ensure hotel and Residence maintenance in guest rooms, suites, corridors, fire exits, stairways, service rooms and public areas are equal to the high level of guest and management expectations and standards. Provides guest services as well as supervision, direction leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards and manage an efficient depa1tment ensuring that good lines of communication both internally and externally are achieved with all associates and hotel guests.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Housekeeping Manager

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Culinary
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary:</p><p>
To maintain a high standard of all food preparation, service, and hygiene in their respective Kitchens, according to the standards required by the management.</p><p>
 Essential Duties and Responsibilities:</p><p>
Operations</p><ul><li>
 To co-ordinate, in detail the Restaurant / Banquet/food production, and all specific duties to all associates under his supervision related to the bakery &amp; dough products.</li><li>
To check all set-ups for restaurant and banquet functions. Responsible for the correct timing during service and to ensure that food served is always of the highest standards.</li><li>
To constantly check the quality of food prepared with regard to taste and temperature.</li><li>
To insist on a uniform visual appearance of all dishes prepared. Presentation and garnish must be prepared according to standards.</li><li>
To monitor and fully implement the portion control established with the recipe cards and the butcher test. To minimize waste and spoilage.</li><li>
To check stores and refrigerators and be responsible for the proper storing and recycling of leftovers.</li><li>
Ensures smooth and effective communication among the kitchens and with other departments.</li><li>
To work closely with receiving and storeroom. To make sure that received goods are of the standard quality and according to hotel&rsquo;s specifications.</li><li>
To constantly be alert on freshness, presentations and temperature of food served.</li><li>
To supervise food tasting sessions.</li><li>
To check on set-up prior to operations.</li><li>
Attends a weekly meeting with the Executive Pastry Chef to discuss future business strategy and review ongoing action plan progress, and other departmental meetings as required.</li><li>
Updates menu recipe cards and menu planning for promotions.</li></ul><p>
Hygiene and Sanitation:</p><ul><li>
Responsible for the hygiene and cleanliness of all kitchens including associate&rsquo;s kitchen restaurant.</li><li>
Liaise and work closely with the Chief Steward for pre-planning and execution of delivery and cleanliness of equipment.</li><li>
To check all machinery, ensure proper maintenance and usage of the equipment, and follow up with Engineering on work order forms. Misuse of equipment should be reported, and disciplinary action should be taken.</li><li>
To ensure that all kitchen and stewarding associates adhere to the hotel grooming standards.</li><li>
 Ensures that associates follow the hygiene and sanitation procedures when handling food / equipment / utensils.</li><li>
To insist that working areas, working tables, working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans etc. are cleaned and sanitized as per FSMS policies.</li><li>
To ensure that the refrigerators and deep freezers, ceiling, walls, floors and shelving etc. are always clean.</li><li>
To check drawers, under-counter refrigerators and reach-in refrigerators to ensure that they are clean, and the contents are always fresh and dated.</li><li>
To work closely with the Chief Steward and monitors that exhaust hoods, stoves, ovens, salamanders, deep freezers, steamers, filters, boiling pans, Bain Marie, hot and cold cabinets etc. are spotless and cleaned on a daily basis.</li></ul><p>
Leading Administration</p><ul><li>
To report to the Executive Pastry Chef / Executive Sous Chef on all associates and operation matters.</li><li>
To recommend promotions of associates to the Executive Pastry Chef / Executive Chef approval.</li><li>
To carry out one to one conversation, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li><li>
To monitor associates&rsquo; schedules. Plan and monitor associate holidays, lieu days, requests etc.</li><li>
To conduct section / departmental meetings.</li><li>
Responsible for The Daily Calling.</li><li>
To report all complaints to the Executive Pastry Chef</li><li>
Responsible for proper efficiency and functioning of the Bakery production sections.</li><li>
To conduct training classes for associates to develop their skills / new menu items.</li><li>
To guide the associate&rsquo;s orientation for new hires.</li><li>
To ensure that associates are aware of hotel rules and regulations.</li><li>
To ensure that associates are trained on fire and safety, emergency procedures and hygiene.</li></ul><p>
Cost Control</p><ul><li>
Assists in the control of expenses / purchases / requisitions are within budget limits.</li><li>
Assists to Maintains food gross profit set by hotel.</li><li>
Ensures food portioning, serving, requisitions / receiving from stores are properly controlled / minimised wastage.</li></ul><p>
Standard Responsibilities</p><ul><li>
 Comply and adhere to the Rosewood company policies.</li><li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
 Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained.</li><li>
 Model the company&rsquo;s culture, vision, mission, principles and Culture Characteristics.</li><li>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul><p>
Confidentiality</p><p>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</p><p>
Health &amp; Safety</p><ul><li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li></ul><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li><li>
Food Safety Procedures</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Chief Baker

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Others
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p><p>
Reporting to the Residences Lounge Supervisor, the Residences Lounge Associate is responsible for all aspects of guest service in the daily operation of the Residences Lounge, always ensuring the highest levels of guest satisfaction.</p><p></p><p><b><br>
Essential Duties and Responsibilities</b></p><ul><li>
Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.</li><li>
Verify that menus are well maintained.</li><li>
Ensures that minimum brand standards have been implemented.</li><li>
Ensures that all the Food and Beverage Essentials are implemented.</li><li>
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.</li><li>
Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the Residences and the satisfaction of Residents.</li><li>
Works in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.</li><li>
Maintains par stocks of all equipment and guest supplies as required.</li><li>
Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.</li><li>
Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.</li><li>
Clears and resets counters or tables at conclusion of each course.</li><li>
Fully conversant with all aspects of the Micros System.</li><li>
Computes bill and accepts payment.</li><li>
Performs the function of cashier as required.</li><li>
Verifies cash received ensuring only genuine money been collected.</li><li>
Verifies all credit cards presented by guest before to validity of the card.</li><li>
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.</li><li>
Ensures the delivery of brand promise and always provides exceptional guest service.</li><li>
Provides excellent service to associate in other departments as appropriate.</li><li>
Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.</li><li>
Maintains positive guest and associate interactions with good working relationships.</li><li>
Establishes a rapport with guests maintaining good customer relationships.</li><li>
Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.</li><li>
Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.</li><li>
Make sure the Residences Lounge always appears clean and restful, orderly, and dignified.</li><li>
Adhere to the SOPs to ensure consistent and high-quality service.</li></ul><p></p><p><b><br>
Standard Responsibilities</b></p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Ensure highest standards of personal presentation and grooming.</li><li>
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.</li><li>
Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.</li><li>
Memorize all the habits/dietary/preferences of the Residences Lounge guests and inform the Supervisor to update the guest&rsquo;s profile.</li><li>
Proactively make recommendations to guests for food and upsell beverage items.</li><li>
Establish a professional rapport with guests maintaining good customer relationships.</li><li>
Assist the Residences Butlers team when required, helping with the setup of the Residences and assisting with Residents' requests.</li></ul><p></p><p><b><br>
Confidentiality</b></p><ul><li>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated. Health &amp; Safety</li><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul><p></p><p><b><br>
Other</b></p><p>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</p><p>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Residence Lounge Associate (Arabic Speaker)

Join Rosewood Hotel Group and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.