Qureos Mentor

RR Donnelley

<div>Company Description 
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry&rsquo;s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. 
Job Description 
Must be able to commute to Phoenix, AZ
Schedule: Tuesday - Saturday, 11PM - 730AM
Training: Monday - Friday, 9AM - 5PM (3-6 weeks)
Pay: $22.42 plus $3.00 shift differential
Fully Onsite
Responsibilities:<ul><li>
Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)</li><li>
Coordinate, assign, distribute, prioritize, track and expedite workload to the department</li><li>
Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments</li><li>
Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion</li><li>
Direct requests to proper resources and coordinate with local and off-site office services</li><li>
Assist with proofreading tasks and quality control analysis during heavy volume periods</li><li>
Deliver projects within a reasonable, negotiated timeframe</li><li>
Perform other related duties and assist with special projects as assigned</li><li>
Maintain thorough knowledge of all firm-supported software packages</li><li>
Other duties as assigned</li></ul> 

Qualifications 
<ul><li>
Ability to work in a fast-paced environment and meet pressing deadlines</li><li>
Ability to produce quality work product</li><li>
Minimum typing speed of 60 wpm with 95% accuracy</li><li>
Excellent verbal and written communication skills</li><li>
Flexibility to work overtime as required</li><li>
High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred</li><li>
Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook</li><li>
Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace</li><li>
Prior document processing experience in a team environment</li><li>
Knowledge of legal terminology preferred but not required</li><li>
Transcription experience a plus</li></ul> 

Additional Information 
The rate of pay for this role at the noted RRD location is $22.40/hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLPHX
#LI-Onsite
#LI-NH1<div></div>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

Legal Workflow Coordinator - 3rd Shift (Onsite)

<div>Company Description 
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry&rsquo;s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. 
Job Description 
Position Summary
Provides support and works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests related to our endpoint fleet of equipment. Communicates effectively about a broad range of technologies and explains solutions in technical and nontechnical terms. We expect first class customer service ensuring that all customers are treated efficiently and in an appropriate manner. 
Responsibilities<ul><li>
Handles routine problems without assistance.</li><li>
Provides remote support to other facilities across Management Territory as part of their daily role definition.</li><li>
Act as mentor to peers through the sharing of knowledge and guidance with assignments.</li><li>
Build, install and maintain endpoints (PCs &amp; MAC) in accordance with IT standards.</li><li>
Maintain and problem-solve issues related to installed endpoints Windows &amp; MAC, with routine maintenance as assigned.</li><li>
Prioritizes problems based on severity, urgency and impact to the business; tracks all outstanding incidents until successful resolution. May hand off extremely complex technical problems to higher-level support or other enterprise support teams if required.</li><li>
Partners and collaborates with enterprise support teams and outside vendors to resolve problems or issues.</li><li>
Ability to work with Microsoft Active Directory. SCCM a plus.</li><li>
Manages local LAN architecture and components in compliance with enterprise standards.</li><li>
Coordinates through change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure.</li><li>
Assists with support of wireless networks, servers, network and peripheral devices related to desktop infrastructure, in accordance with department standards.</li><li>
Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.</li><li>
Takes ownership of issues by carrying out problem analysis to implement appropriate solution, with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.</li><li>
Identify potential changes and system improvements to present to management consideration and implementation.</li><li>
Ensure that work is carried out within agreed service levels and in accordance with department guidelines and corporate policies.</li><li>
Ensue all interactions (incidents, change tickets, etc) are logged/maintained within RRD ITSM toolset.</li><li>
Maintains and takes ownership of asset record inventory throughout the life-cycle of end-points.</li><li>
Supports and conducts routine audits of site IT assets and processes to ensure compliance with established company policies and procedures, as well as compliance with Governmental regulations and policies.</li><li>
Performs other related duties and participates in special projects as assigned.</li></ul> 
Qualifications 
<ul><li>
Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.</li><li>
Demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job</li><li>
Following facilities EHS (Environmental Health &amp; Safety procedures) PPE (Personal Protective Equipment) and procedures a must.</li><li>
Lifting - Potential lifting up to 25 pounds occasionally to move objects.</li><li>
Knowledge of endpoint software OS such as MS Windows current and recent versions, MAC, Microsoft Office, Google suite &amp; Google Drive a plus.</li><li>
Must be able to recognize anomalies and critical situations and respond appropriately.</li><li>
Maintains excellent communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization internally &amp; externally..</li><li>
May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.</li><li>
Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.</li><li>
Able to write with the clarity and precision necessary for the work being performed.</li></ul> 

Additional Information 
RRD's current salary range for this role is $55,700 to $83,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. 
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

IT Support Engineer

<div>Company Description 
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry&rsquo;s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. 
Job Description 
**THIS IS AN ONSITE POSITION &amp; REQUIRES IN OFFICE WORK. IT IS NOT REMOTE**
The VDP Specialist is responsible for analysis, program design, coding and testing of format program according to customer submitted specifications. This position works directly with other team members to ensure quality control standards are being followed and customer objectives are met. High standards of quality control procedures must be strictly adhered to.
This is divided into two sections - Essential Job Functions and Other Position Responsibilities. In determining if a function is essential, consider the frequency with which a function is performed, the amount of time spent on the function, and the consequences if the function is not performed. These are duties that are fundamental to the job and could not be reassigned to others. With respect to internal/external contacts, indicate the titles of personnel with whom relationships are maintained in order to perform the job.
Receive, review, and verify order specs and instructions from the Client Service Rep.Utilize copy template, instructions, and PrintNet T software to develop order workflow documents. Analyze and interpret instructions to develop programming logic. Check workflow document logic using selectable driven default file. Verify. Responsible for dynamic featuring &amp; VPC digital press workflow. Responsible for alternative communication channels (i.e.: Print-Ready PDFs, Post Process PDFs, ADA Compliant PDFs, email). Setup and verify imaging is in compliance with press, production, device, and postal specifications and tolerances. This includes setup for Test Mode and Quality Check records. Create files, paperwork, and reports for Production, Sales, and Verification. Generate and verify Customer requested Signoff files. 5% Customer modifications and proof-back changes. Support and work with Production for resolutions to press imaging problems. Responsible for cross-functional tasks and communicating with other team members as required to process orders. Keep technical skills up to date. Participate in product and software upgrade testing, as well as new imaging technologies 
Qualifications 
An Associate Degree in Computer Science or Imaging Technology or the equivalent in education and/or work experience desired. Experience programming with Inspire Designer is preferred.
Knowledge of data processing, print technologies, production processes, work flow process are required, with general knowledge of RR Donnelley business practices.
High communication skills both written and oral.
Problem solving skills are essential to this position. Responsible for developing and coding program logic, making decisions on fonts/image placement, and utilization of programmed logic. Self-motivation and strong organizational skills are required. 
Additional Information 
 ***Climate Controlled Environment***
The salary range for this role at the noted RRD location is $24.15- $38.00/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.<div></div>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

VDP Specialist (3rd Shift)

<div>Company Description 
Williams Lea by RRD is a global business support services company with a strong legacy&mdash;over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world&mdash;especially within legal, financial, and professional services industries.
We&rsquo;re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it&rsquo;s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we&rsquo;re the behind-the-scenes team making everything run smoothly. 
Job Description 
The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.
(* denotes an &ldquo;essential function&rdquo;)<ul><li><ul><li>Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)</li><li>Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.</li><li>Utilize appropriate logs and/or tracking software for all administrative support work</li><li>Ensure that job tickets are properly filled out before beginning work</li><li>Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle</li><li>Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues</li><li>Meet contracted deadlines for accepting, completing, and delivering all work</li><li>Troubleshoot basic equipment problems</li><li>Assist in developing training plans and process maps for the administrative operation</li><li>Deliver training plans to a team of Admins</li><li>Serve as a subject matter expert and resource for junior employees</li><li>Interact with clients in person, over the phone, via video or electronically</li></ul></li><li>
Prioritize workflow</li><li>
Performs Quality Assurance on own work and work of others</li><li>
Answer telephone, emails, and place service calls when needed</li><li>
Adhere to Williams Lea policies in addition to client site policies</li><li>
Use equipment and supplies in a cost-efficient manner</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent education</li><li>
Minimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and/or training may be considered in lieu of experience</li><li>
Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client</li><li>
Familiar with other software programs for providing administrative support</li><li>
Strong attention to detail; able to work on multiple projects simultaneously</li><li>
Must have good organizational skills</li><li>
Must be able to meet deadlines and complete all projects in a timely manner</li><li>
Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion</li><li>
Able to exercise good judgment to make decisions that conform to business needs and policy</li><li>
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level</li><li>
Ability to maintain professional composure when working with immediate deadlines</li><li>
Ability to work both independently and collaboratively as part of a team</li><li>
Ability to work in a fast-paced environment</li><li>
Ability to communicate professionally both verbally and in writing</li><li>
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions</li><li>
Must be self-motivated with a positive attitude</li><li>
Proven customer service skills are required to create, maintain, and enhance customer relationships</li></ul> 

Additional Information 
The rate of pay for this role at the noted RRD location is $18.50/ hour. Typically, roles follow step 
progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly 
rate of pay, the total compensation package may also include overtime, shift 
differential, call-in, and/or stand-by pay. RRD&rsquo;s benefit offerings include medical, dental, and vision 
coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other 
voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance 
and employer/partner discounts. 
#LI-MY1
#LI-Hybrid<div></div>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

Senior Administrative Associate

<div>Company Description 
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry&rsquo;s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. 
Job Description 
Manages Commercial Print sales, service, and distribution of the organization's products and services within the Midwest States Region through assigned sales representatives and sales office activities. Ensure the maximum sales volume and profitability for the organization's products and services in assigned regions.
Location: The Regional Sales Manager in this role would preferrably be located close to our commercial print plant locations around the ciitie of Indianapolis, IN, Nashville, TN and Cleveland, OH to facilitate collaboration with sales representatives and visits to clients' sites.
Travel: Expected to travel 20-30% of the time to RRD locations and/or client sites.
Responsibilities:<ul><li>
Achieve and exceed all Region revenue, profit and expense objectives by expanding key strategies and maintaining a high level of performance with current customers as well as identifying and developing new opportunities with a focus on the company's Total Print Management objective through the management of a team of sales representatives</li><li>
Carries out management responsibilities, including, but not limited to interviewing, hiring, training; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with the organizations policies and procedures, as well as applicable laws</li><li>
Develops annual business plan in conjunction with Vice President-Sales, which details sales activities for the sales region and sales representatives to focus on meeting or exceeding sales quota</li><li>
Uses consultative selling approach, demonstrates extensive knowledge of each accounts needs and industry, market conductions, pricing and competitive activity</li><li>
Maintains accurate records of all forecasting, sales and prospecting activities including sales calls, presentations, closed sales and follow-up activities within assigned territories</li><li>
Submits all required reports to upper management and corporate in a timely manner</li><li>
Attract new sales representatives through successful recruiting strategies</li><li>
Actively involved in the development of new sales representatives sales orientation and sales training programs</li><li>
Participates and contributes to the professional development and increased knowledge of product and services to sales representatives</li><li>
Develop and maintain multi-level relationships within accounts, inclusive of establishing high-level contacts, identify and influence decision makers.</li><li>
Maintains contact with all clients in the market area to ensure the highest level of customer satisfaction</li><li>
Creates and conducts effective proposal presentations and RFP responses.</li><li>
Assists with the implementation of new products and services within existing and new clients</li><li>
Proactively establishes and maintains effective working team relationships with direct team members, as well as support departments</li><li>
Monitors and evaluates changes and developments within accounts, the marketplace, the competition and the industry</li><li>
Performs other related duties and participates in special projects as assigned.</li></ul> 

Qualifications 
<ul><li>
Bachelors degree in Business or related field or an equivalent number of years experience in a Sales Representative, Sales Supervisor, Sales Manager or other relevant area of work focused on sales and sales management activities</li><li>
Requires very good understanding of sales and sales management principles, which is typically seen with 4+ years of sales management experience</li><li>
Experience with print and/or print related services is desired</li><li>
Must have excellent written and verbal communication skills as the person in this role will be responsible for or will assist in proposal development, presentations to internal and external customers and the development of his/her sales representatives</li><li>
Demonstrates successful selling abilities, including cold calling, as well as strong products and services knowledge as it relates to the printing industry</li><li>
Good analytical ability in order to conduct comprehensive customer needs analyses, develop recommendations, overcome objections, and create solutions</li><li>
Requires ingenuity, resourcefulness and creativity</li><li>
Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; sets realistic action plans</li><li>
Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed</li><li>
Must have the ability to lead, and to create an atmosphere where others can perform at an optimal level</li><li>
Knowledge of all company policies, procedures and principles of business ethics and ensures that they are communicated and implemented within the team</li><li>
Requires working knowledge of Microsoft Office suite</li><li>
Must have a valid drivers license.</li></ul> 

Additional Information 
RRD's current salary range for this role is $102,800 to $164,400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#LI-BH1 #LI-Hybrid #LI-Remote<div></div>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

Regional Sales Manager - Commercial Print (Midwest)

Join RR Donnelley and explore 29   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RR Donnelley

About Company

Legal Workflow Coordinator - 3rd Shift (Onsite)

IT Support Engineer

VDP Specialist (3rd Shift)

Senior Administrative Associate

Regional Sales Manager - Commercial Print (Midwest)

Regional Sales Manager - Commercial Print (Midwest)

Regional Sales Manager - Commercial Print (Midwest)