Urwah Admin

Salla

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 Salla is the leading e-commerce enabler platform in Saudi Arabia. Behind this success is a hugely diverse team of hard workers and believers in Salla's mission to be the #1 Best and easiest e-commerce enabler platform in the MENA region. We believe we enable our merchants to live better by raising their income.
 
 
 We are seeking a Senior Customer Success Manager who will be accountable for overseeing a portfolio of scaled accounts and ensuring their successful utilization of our products and services. In this role, you will serve as a strategic consultant to these customers, assisting them in accomplishing their objectives and driving adoption and contentment.
 
 
 
 Responsibilities
 
 
 
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 Lead a team of Customer Success Managers to enhance customer engagement and ensure seamless experiences for mid-market clients
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 Drive gross and net retention targets within the Scaled accounts segment
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 Implement process automation and optimization to enhance scalability and efficiency
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 Collaborate with cross-functional teams on customer engagement campaigns
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 Analyze customer digital journeys to improve overall experience and minimize churn
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 Develop best practices for customer communication throughout the lifecycle
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 Identify reasons for churn and implement strategies to retain customers
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 Implement retention programs to proactively address risks
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Marketing, E-commerce, or any related field
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 Experience managing a revenue number and maintaining a forecast
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 Previous proven experience with digital adoption or scaling customer success
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 Proven track record of executing against growth strategies and delivering targets above company expectations
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 Experience in Data management and MS Excel
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 Use data to analyze results and make data-driven decisions
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 Experience in E-commerce, payment, shipping, or logistics companies
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 Problem solver
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 Experience in managing remote teams and working in a remote-friendly environment
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Senior Merchant Successes Manager

Join Salla and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Salla

About Company

Senior Merchant Successes Manager