Qureos Mentor

SEPHORA

<div>
 
 Position Purpose
 
 
 
 
 EN - JOB DESCRIPTION
 
 
 
 Modernize Sephora Supply Chain&rsquo;s capabilities by suing advanced analytics and implementing data-driven solutions that boost performance. Support the execution of Sephora's S&amp;OP process by providing accurate and actionable data insights that enable effective decision-making across key business functions and translate into better demand planning and inventory management. Project lead initiatives related to Supply Chain Performance Management, ensuring alignment with the S&amp;OP and Data Analytics Manager's vision.
 
 
 
 Key Accountabilities
 
 
 
 Build and Develop Supply Chain Analytics
 
 
 <ul>
 <li>
 Collect, analyze, and report data related to demand planning, inventory levels, and supply chain performance.
 </li>
 <li>
 Leverage data visualization tools such as Power BI to build, maintain and improve dashboards to visualize KPIs (e.g., fill rate, stock availability, forecast accuracy).
 </li>
 <li>
 Identify opportunities for improvement in Supply Chain processes through data-driven recommendations.
 
 
 </li>
 </ul>
 Enable Effective S&amp;OP Process Through Data Insights
 
 
 <ul>
 <li>
 Collaborate with the S&amp;OP Manager to ensure the timely and accurate preparation of data for monthly demand and supply review meetings.
 </li>
 <li>
 Assist in scenario planning to address supply chain challenges and business risks.
 
 
 </li>
 </ul>
 Support Demand Planning Alignment
 
 
 <ul>
 <li>
 Assist in analyzing historical trends and market data to refine forecasts.
 </li>
 <li>
 Support the integration of demand planning data into the S&amp;OP cycle.
 
 
 </li>
 </ul>
 Support Inventory Management
 
 
 <ul>
 <li>
 Track and monitor stock levels across categories, brands, and channels.
 </li>
 <li>
 Provide input on replenishment strategies to optimize inventory levels while minimizing obsolescence.
 
 
 </li>
 </ul>
 Structure Supply Chain Performance Management
 
 
 <ul>
 <li>
 Develop Sephora&rsquo;s Supply Chain Performance Management framework and cockpit.
 </li>
 <li>
 Standardize KPIs and dashboards to ensure consistent measurement of performance.
 </li>
 <li>
 Be the reference for the definition of KPIs and guarantee their uniformity and understanding across departments.
 
 
 </li>
 </ul>
 Project Management
 
 
 <ul>
 <li>
 Support Supply Chain departments transversally on projects related to Data Analytics and performance improvement.
 
 
 </li>
 </ul>
 
 Skills, Qualifications And Personal Attributes
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain management, Business, Analytics, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in supply chain analysis, Demand &amp; Supply Planning, or a related field, preferably in FMCG, Beauty, or Retail industries.
 </li>
 <li>
 Exposure to S&amp;OP processes and Demand Planning tools is highly desirable.
 </li>
 <li>
 Strong proficiency in Microsoft Excel and Power BI for data analysis and visualization.
 </li>
 <li>
 Familiarity with ERP systems (e.g., SAP, RELEX) is an advantage.
 </li>
 <li>
 Knowledge of statistical tools or Demand Planning software is a plus.
 </li>
 <li>
 Exceptional problem-solving skills with the ability to interpret complex data and generate actionable insights.
 </li>
 <li>
 Strong written and verbal communication skills, with the ability to present data clearly to non-technical stakeholders
 </li>
 <li>
 Proactive &amp; Detail-Oriented: Ability to identify potential issues and address them before they escalate.
 </li>
 <li>
 Collaborative: Team player who thrives in cross-functional environments.
 </li>
 <li>
 Adaptable and Resilient: Comfortable in a fast-paced, dynamic industry with competing priorities.
 </li>
 <li>
 Customer-Centric Mindset: Passionate about delivering exceptional outcomes for Sephora&rsquo;s customers.
 </li>
 <li>
 Growth-Oriented: Eager to learn and develop skills aligned with career progression opportunities.
 </li>
 </ul>
</div>


Job Id: 8L1DK/FOG23rkuI1Qu0vldJ4npJljv8UulipBS/NBO5PALkEZ3cqAY1F7XSYOC3N1ylXIo+pJwklIZ3Ul3x3674Gx4B+x1bjMmZL8Dec/JUlcbaOnK4l1XbNTrbIrLks27n+hEd9yG6DVtwBUmexpHv3PKdYK0qNWY0Inq2AN/U8zjO1Ijq3J777LqK0CzfjPL5qu/2O2KalqP/2p9uVA30YYHeUxwYt9MDGYvC6n4/yPQ==

Supply Chain Analyst

<div>
 
 
 At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
 
 
 
 
 
 
 
 
 
 
 About the job
 
 
 
 
 
 
 
 Reporting to:
 
 Retail Manager
 
 
 
 Location:
 
 Dubai, UAE.
 
 
 
 
 
 
 Position Purpose
 
 
 
 As Store Manager, you will be responsible for the customer journey, services and operational service management within the store.
 
 
 Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store team to reach and exceed their service targets.
 
 
 Build, develop, and implement store service plans to maximize sales and KPIs performance.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 
 
 Client Experience
 
 
 
 &middot; Embody Sephora Attitude and set an example in front of the team.
 
 
 &middot; Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
 
 
 &middot; Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
 
 
 &middot; Take over floor leadership segments and ensure the floor is always managed and covered.
 
 
 &middot; Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
 
 
 &middot; Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
 
 
 &middot; Inspire the team to use digital tools to deliver a customized service.
 
 
 &middot; Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.
 
 
 &middot; Provide support for the Area Manager in analyzing results and proposing action plans to enhance client experience.
 
 
 &middot; Maintain and enforcing quality customer service and resolve customer service complaints.
 
 
 
 
 
 
 People
 
 
 
 &middot; Motivate and develop the team through daily coaching / observations.
 
 
 &middot; Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching&rsquo;s, and trainings.
 
 
 &middot; Increase the team confidence and motivation by praise and feedback for their performance.
 
 
 &middot; Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Area Manager.
 
 
 &middot; Ensure the team is attending training and follow up is done after the training is attended.
 
 
 &middot; Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.
 
 
 &middot; Ensure an addictive beauty experience through performing monthly assessments.
 
 
 &middot; Facilitate team monthly meetings to analyze and discuss their performance.
 
 
 &middot; Be responsible for the Development and improvement plans of the entire assigned team.
 
 
 &middot; Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.
 
 
 
 
 
 
 Sales
 
 
 
 &middot; Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.
 
 
 &middot; Reinforce sales policies and techniques established at the Sephora University with all team members.
 
 
 &middot; Balance and drive the sales target.
 
 
 &middot; Achieve the desired market share for services.
 
 
 &middot; Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
 
 
 &middot; Create disruptive internal competitions to motivate the team and boost the achievements.
 
 
 &middot; analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.
 
 
 
 
 
 
 Operations
 
 
 
 &middot; Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
 
 
 &middot; Contribute to the store projection of an excellent image through cleanliness and product restocking.
 
 
 &middot; Enforce the team to apply and follow established policies and procedures regarding store operations.
 
 
 &middot; Accurately monitor stock availability
 
 
 &middot; Propose podium order and track daily performance.
 
 
 &middot; Drive all operational KPIs and create improvement plans for each.
 
 
 &middot; Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc... and communicate to your assigned team.
 
 
 
 
 
 
 Business
 
 
 
 &middot; Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.
 
 
 &middot; Analyze all relevant KPIs and propose action plans for improvement.
 
 
 &middot; Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
 
 
 &middot; Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.
 
 
 &middot; Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs.
 
 
 &middot; Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends.
 
 
 &middot; Plan, implement and oversee in-store promotional events or displays.
 
 
 &middot; Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
 
 
 &middot; Ensure all Business reports are completed efficiently when required.
 
 
 
 
 
 
 Know How
 
 
 
 &middot; Project an exceptional image and body language in accordance with the guidelines set by Sephora.
 
 
 &middot; Keep up to date on trends and products.
 
 
 &middot; Inspire, mentor and coach the team.
 
 
 &middot; Transfer knowledge and create a highly performing culture in the store.
 
 
 
 
 
 
 
 Skills &amp; Experience Requirements:
 
 
 
 &middot; Advanced Product Knowledge.
 
 
 &middot; Intermediate knowledge on health and safety procedures.
 
 
 &middot; Proven successful role in managing.
 
 
 &middot; Minimum 5 years&rsquo; experience in store management.
 
 
 &middot; Bachelor's degree.
 
 
 &middot; English &ndash; advanced level
 
 
 
 
 
 Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.
 
 
 
 
 
 HERE, YOU WILL FIND:
 
 <ul>
 <li>
 Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
 </li>
 <li>
 Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
 </li>
 <li>
 Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
 </li>
 </ul>
 
 
 
 
 
 Join us and belong to something beautiful.
 
 
 
 
</div>


Job Id: 8asUzmJmF8P4OBeoWaiChTwtIaU/pjEcA9a7AJ0y7QZdH6GmfH3kIfhP6H3iTnftYn/Q43NyHFSlcMaYmuq6lbVQSZDO60fPiQ==

Store Manager

<div>
 
 MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets.
 
 
 
 
 Responsibilities
 
 
 
 
 Client Experience
 
 
 
 <ul>
 <li>
 Embody Sephora Attitude and set an example in front of the team.
 </li>
 <li>
 Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
 </li>
 <li>
 Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
 </li>
 <li>
 Take over floor leadership segments and ensure the floor is always managed and covered.
 </li>
 <li>
 Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
 </li>
 <li>
 Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
 </li>
 <li>
 Inspire the team to use digital tools to deliver a customized service.
 </li>
 <li>
 Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
 </li>
 <li>
 Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
 </li>
 <li>
 Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
 </li>
 <li>
 Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
 </li>
 <li>
 Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.
 </li>
 <li>
 Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.
 
 
 </li>
 </ul>
 
 Sales
 
 
 
 <ul>
 <li>
 Implement retail priorities and inspire commercial success.
 </li>
 <li>
 Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
 </li>
 <li>
 Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.
 </li>
 <li>
 Reinforce sales policies and techniques established at the Sephora University with all team members.
 </li>
 <li>
 Balance and drive the sales target among selective, exclusive and Sephora Collection.
 </li>
 <li>
 Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
 </li>
 <li>
 Create disruptive internal competitions to motivate the team and boost the achievements.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
 </li>
 <li>
 Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).
 </li>
 <li>
 In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.
 </li>
 <li>
 Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
 </li>
 <li>
 Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
 </li>
 <li>
 Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
 </li>
 <li>
 Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.
 
 
 </li>
 </ul>
 
 Business
 
 
 
 <ul>
 <li>
 Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.
 </li>
 <li>
 Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
 </li>
 <li>
 Establish monthly reports including competitors' activities.
 </li>
 <li>
 Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
 </li>
 <li>
 Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
 </li>
 <li>
 Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
 </li>
 <li>
 Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
 </li>
 <li>
 Propose Plan, implement and oversee in-store promotional events or displays.
 </li>
 <li>
 Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
 </li>
 <li>
 With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
 </li>
 <li>
 Network with other stores and head office departments and take on area responsibilities
 </li>
 <li>
 Network and build relationships with the different departments in Sephora HO and take on area responsibilities.
 </li>
 <li>
 Manage the store&rsquo;s P&amp;Ls.
 </li>
 <li>
 Propose innovative ideas and opportunities to Head of Operations.
 
 
 </li>
 </ul>
 
 People
 
 
 
 <ul>
 <li>
 Motivate and develop the Management and store team through daily coaching / observations
 </li>
 <li>
 Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.
 </li>
 <li>
 Increase the team confidence and motivation by praise and feedback for their performance.
 </li>
 <li>
 Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.
 </li>
 <li>
 Ensure the team is attending training and follow up is done after the training is attended.
 </li>
 <li>
 Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.
 </li>
 <li>
 Ensure an addictive beauty experience through performing monthly assessments.
 </li>
 <li>
 Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.
 </li>
 <li>
 Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
 </li>
 <li>
 Over see the annual leave of the team according to business needs.
 
 
 </li>
 </ul>
 
 Know How
 
 
 
 <ul>
 <li>
 Project an exceptional image and body language in accordance with the guidelines set by Sephora.
 </li>
 <li>
 Keep up-to-date on trends and products.
 </li>
 <li>
 Inspire, mentor and coach the team.
 
 
 </li>
 </ul>
 
 Relationships
 
 
 
 
 Internal Relationships
 
 
 
 <ul>
 <li>
 Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.
 
 
 </li>
 </ul>
 
 External Relationships
 
 
 
 <ul>
 <li>
 Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.
 
 
 </li>
 </ul>
 
 Job Holder Profile
 
 
 
 
 Training Knowledge
 
 
 
 <ul>
 <li>
 Advanced Product Knowledge.
 </li>
 <li>
 Intermediate knowledge on health and safety procedures.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Proven successful role in managing.
 </li>
 <li>
 Minimum 7 to 8 years&rsquo; experience in store management.
 </li>
 <li>
 Bachelor's degree.
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 English &ndash; advanced level for OGCC and intermediate for KSA.
 </li>
 <li>
 Arabic is a plus in OGCC and mandatory for KSA.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Digital orientation/analytical skills/business acumen.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Intermediate MS Office skills.
 </li>
 <li>
 Ability to deal with Ambiguity.
 </li>
 <li>
 Commercial &amp; Financial awareness.
 </li>
 </ul>
</div>


Job Id: F5caCHBiI27mxLIfNM4PDPNlb0OeRj/OSSb5TvIKJZdrQoJ4y0TldSW8nDqKSUDLkNrJZ2UCoQoQR6H7/DdhRgQhQUSKeSvuLpQYrJr0wlHPd8kYL/P2eifY2SVoeRWXI8Hic7HTCbC2Gg3jJjw4HweXH0nBQMhWdN6ItRGUaTJCKAsdt23Y2QHOH4Add3tADZLGn6IzRGfJmFB91o7zkhh/e23KlQ7GTJM=

Store Director

<div>
 
 
 At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
 
 
 
 
 
 
 
 Position Purpose
 
 
 
 
 
 
 Create an addictive experience for our clients&rsquo; ensuring sales in accordance with our DNA, Sephora Attitude and meeting the objectives set by the Store Manager/Director.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 Client Experience
 
 
 
 
 
 
 Win clients loyalty.
 
 
 
 
 
 Welcome, listen to, understand, shape, and satisfy client needs, exceeding their expectations.
 
 
 
 
 
 Share knowledge to build trust and repeat business.
 
 
 
 
 
 Introduce complimentary services to the client and assist to uplift the average basket sales.
 
 
 
 
 
 Apply Sephora Attitude with the use of digital tools to enhance the client&rsquo;s experience.
 
 
 
 
 
 
 Education &amp; Demonstration
 
 
 
 
 
 
 Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
 
 
 
 
 
 Support your store team in explaining and demonstrating new products to the clients.
 
 
 
 
 
 Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
 
 
 
 
 
 Make sure to set example and be always a role model.
 
 
 
 
 
 
 Sales
 
 
 
 Use the Sephora Attitude &amp; selling techniques to build and maximize each client's basket.
 
 
 Contribute to achieving store monthly turnover.
 
 
 Contribute to the store commercial and operational KPIs.
 
 
 
 
 
 
 Operations
 
 
 
 Apply the policies and procedures according to Sephora standards.
 
 
 Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
 
 
 Assist your store in all departments where necessary (cash, operations other axis).
 
 
 Contribute to the overall store image through cleanliness and product restocking.
 
 
 Contribute to improving on audit finding.
 
 
 
 
 
 
 Know How
 
 
 
 Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at/with Sephora University, in your store and by connecting and actively using our digital training platform.
 
 
 
 
 
 
 Job Holder Profile
 
 
 
 
 
 
 
 Experience
 
 
 
 Proven successful sales and services in store.
 
 
 Minimum 1 to 2 years&rsquo; experience in sales.
 
 
 Passion for beauty
 
 
 
 
 
 
 Languages
 
 
 
 English &ndash; minimum intermediate level.
 
 
 
 
 
 
 Competencies
 
 
 
 Strong selling techniques.
 
 
 Good communication skills.
 
 
 Punctual.
 
 
 Innovative.
 
 
 
 
 
 HERE, YOU WILL FIND:
 
 <ul>
 <li>
 Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
 </li>
 <li>
 Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
 </li>
 <li>
 Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
 </li>
 </ul>
 
 
 
 
 
 Join us and belong to something beautiful.
 
 
</div>


Job Id: aO8T09XEUuZ0kpNMWpXg+/ONhws3H0Od5KKm0y/hw4b2CTBgYRyoZojzLvGqgGIlZRzhxGpPWe7RIRSRSh7GbHN5dV2JIp7Krg==

Beauty Consultant

Join SEPHORA and explore 4 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.