Qureos Mentor

Service Corporation International

<div>Our associates celebrate lives. We celebrate our associates.
As a sales trainee, learn the industry, products, product finance / insurance options, services as well as use of Customer Relationship Management software and proprietary contracting software. Throughout the training program, successfully complete course work, pass exams, and demonstrate appropriate skills to begin fulfilling the following responsibilities. 
 
Compassionate and results-driven sales representative to actively seek out and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned and at-need cemetery/mausoleum property. Meet with client families, at the Funeral Home or virtually, to discuss &lsquo;Celebrating a Life Well Lived&rsquo;. Present service, product, and property solutions to meet their personal and cultural needs. Take pride in service excellence and a technology rich company to support revenue quota achievement.
Job Responsibilities<ul><li>
Develop trusting relationships with prospective and existing client families in order to generate sales leads. Input prospective client contact information in Customer Relationship Management (CRM) system.</li><li>
Take initiative to contact prospective clients and schedule sales appointments to meet prospective client&rsquo;s schedule, including evenings and weekends.</li><li>
Applying listening and empathy skills facilitates prospective client through the pre-planning process and selection of services and property that most appropriately meet their needs. Shows property and property features to prospective families for both pre and at-need sales. Explains insurance product features. Completes sales and insurance contracts ensuring accuracy and completeness.</li><li>
Utilize CRM software to continually source leads from campaigns, prospective clients, and prior client sales to develop sales pipeline.</li><li>
Collaborate with Funeral Director and family on pre-need property or mausoleum sales. Coordinates sales efforts with team members and other departments as appropriate.</li><li>
Seek out manager&rsquo;s coaching to improve sales cycle, sales techniques, software proficiency, and product knowledge.</li></ul>
Minimum Qualifications
Education<ul><li>
High School Diploma or equivalent</li></ul>
Licenses<ul><li>
Ability to obtain and maintain insurance license as required by state/province</li><li>
Current state/province issued driver&rsquo;s license with an acceptable driving record</li></ul>
Experience<ul><li>
Sales or Customer experience preferred</li><li>
Previous experience with Customer Relationship Management (CRM) systems preferred</li></ul>
Knowledge, Skills and Abilities<ul><li>
Proficient computer skills including MS office suite</li><li>
Proficient computer skills with CRM and Social Networking Apps preferred</li><li>
Professional demeanor and communication skills</li><li>
Bilingual, knowledge of another language preferred</li><li>
Professional attire required when meeting with clients or representing the company</li><li>
Available to work evenings and weekends</li></ul>
Compensation
$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Postal Code: 30349-2743
Category (Portal Searching): Sales
Job Location: US-GA - College Park</div>

Sales Professional - Inside Sales

<div>Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities
Lead Generation
<ul><li>Holds self-accountable for prospecting a minimum of 1-2 hours each day</li><li>
Obtains referrals from families served by the location</li><li>
Networks and builds community and civic relationships</li><li>
Explains and presents presentations to families served and referred families</li><li>
Maintains and tracks activity levels to ensure productivity</li></ul>
Build Relationships with Families<ul><li>
Responds to client inquiries in a timely, respectful, sensitive and professional manner</li><li>
Connects with families through listening, honest communication and genuine concern</li><li>
Develops an understanding of each family&rsquo;s unique needs and offers solutions that provide value to them</li><li>
Stays in touch with families to ensure satisfaction</li><li>
Prepares for all appointments and performs all procedures with professionalism and attention to detail</li><li>
Follows through on all customer problems and requests</li><li>
Builds trust-based relationships to earn the right to ask for referrals</li><li>
Earns the right to gain referrals to offer protection to protect family members, and the family&rsquo;s relatives and friends, by educating them on the benefits of pre-planning</li></ul>
Teamwork
<ul><li>Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future</li><li>
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service</li><li>
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales</li><li>
Shares family concerns with rest of the SCI team</li></ul>
Minimum Requirements
Education
<ul><li>High school diploma or equivalent</li><li>
1-2 years of college or an equivalent of education and experience</li></ul>
Experience<ul><li>
High school equivalency and 1-2 years of college or an equivalent of education and experience</li><li>
1-2 years of customer service or sales industry experience preferred</li></ul> 
Licenses<ul><li>
Current state/province issued driver&rsquo;s license with an acceptable driving record</li><li>
Insurance license if required by state/province law and as prescribed by each state board</li></ul>
Knowledge, Skills and Abilities<ul><li>
Must be able to pass the Company&rsquo;s internal presentation certification within thirty days of hire</li><li>
Ability to work a number of evenings and or weekends every month</li><li>
Ability to drive frequently</li><li>
Ability to obtain and maintain an insurance license if required by state/province</li><li>
Flexible hours but, at times must have the ability to work up to 12 hours in a day</li><li>
Ability to treat others with empathy and respect</li><li>
Knowledge of computers and some software</li><li>
Customer service skills</li><li>
Target Compensation Range: $50,000 to $100,000 annually. 
The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)</li></ul>
Postal Code: 32211
Category (Portal Searching): Sales
Job Location: US-FL - Jacksonville</div>

Sales Professional- Inside Sales

<div>Our associates celebrate lives. We celebrate our associates.
Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.
JOB RESPONSIBILITIES<ul><li>
Greets guests and visitors, offering assistance when entering the building</li><li>
Notifies staff members when appointments arrive and escorts guests to appropriate room</li><li>
Answers routine questions associated with services, products, location directions, etc.</li><li>
Immediately notifies and involves management with customer service and security issues</li><li>
Receives deceased belongings from family and follows chain of custody procedures</li><li>
Answers, screens, and routes incoming calls to appropriate staff members</li><li>
Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.</li><li>
Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture</li><li>
Receives incoming mail and packages</li><li>
Maintains organized and current electronic and paper files and records, such as deeds and trust files</li><li>
May perform light typing, proofreading, data entry or printing</li></ul>
MINIMUM REQUIREMENTS
Education<ul><li>
High School Diploma or equivalent</li></ul>
Experience
<ul><li>Six months general office, receptionist, or administrative support experience preferred</li><li>
Proficient at operating telephones, fax, copier</li></ul>
Knowledge, Skills and Abilities<ul><li>
Working knowledge of MS Office Suite</li><li>
Clear and professional speaking voice and tone</li><li>
Professional interpersonal skills to handle sensitive and confidential situations</li><li>
Position continually requires demonstrated poise, tact and diplomacy</li><li>
Ability to work schedule including Saturday and or Sunday and beyond standard business hours</li></ul>
Compensation:
Salary: $18.00/hr. 
Benefits:
Part-time associates working an average 20 hours a week may be eligible for 401(k).
Postal Code: 92553
Category (Portal Searching): Administration and Clerical
Job Location: US-CA - Moreno Valley</div>

Receptionist (part-time)

<div>Our associates celebrate lives. We celebrate our associates.
Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.
JOB RESPONSIBILITIES<ul><li>
Greets guests and visitors, offering assistance when entering the building</li><li>
Notifies staff members when appointments arrive and escorts guests to appropriate room</li><li>
Answers routine questions associated with services, products, location directions, etc.</li><li>
Immediately notifies and involves management with customer service and security issues</li><li>
Receives deceased belongings from family and follows chain of custody procedures</li><li>
Answers, screens, and routes incoming calls to appropriate staff members</li><li>
Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.</li><li>
Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture</li><li>
Receives incoming mail and packages</li><li>
Maintains organized and current electronic and paper files and records, such as deeds and trust files</li><li>
May perform light typing, proofreading, data entry or printing</li></ul>
MINIMUM REQUIREMENTS
Education<ul><li>
High School Diploma or equivalent</li></ul>
Experience
<ul><li>Six months general office, receptionist, or administrative support experience preferred</li><li>
Proficient at operating telephones, fax, copier</li></ul>
Knowledge, Skills and Abilities<ul><li>
Working knowledge of MS Office Suite</li><li>
Clear and professional speaking voice and tone</li><li>
Professional interpersonal skills to handle sensitive and confidential situations</li><li>
Position continually requires demonstrated poise, tact and diplomacy</li><li>
Ability to work schedule including Saturday and or Sunday and beyond standard business hours</li></ul>
Postal Code: 75225
Category (Portal Searching): Administration and Clerical
Job Location: US-TX - Dallas</div>

Receptionist

<div>Our associates celebrate lives. We celebrate our associates.
Pre-Arrangement Advisors are responsible for generating sales thru company-provided leads from multiple channels. Our primary focus is in-person meetings with families and preplanning seminars regarding prearranging. We also have the ability to sell remotely when necessary, and the Company will provide necessary telecommunication platforms to the Pre-Arrangement Advisors.
JOB RESPONSIBILITIES
<ul><li>Convert Company provided leads into sales.</li><li>
Maintain a network of customers from Company provided leads.</li><li>
Builds and maintains a network of sources from which to identify new sales leads.</li><li>
Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.</li><li>
Demonstrates the functions and utility of products or services to customers based on their needs.</li><li>
Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.</li><li>
Daily use of SalesForce or applicable CRM system.</li><li>
Attend daily/ weekly/monthly calls, training, call blocks, floor time in the office or home.</li><li>
Report daily, weekly, monthly sales and appointments to Sales Manager</li><li>
Comply with industry compliance during the entire sales process</li><li>
Other responsibilities as assigned.</li></ul>
MINIMUM Requirements
Education
<ul><li>High school diploma or Equivalent</li></ul>
Certification/License<ul><li>
Appropriate Funeral Director License in Specific States Only</li><li>
First 30 days of employment complete PAA Curriculum Certification Dignity University</li></ul>
Experience<ul><li>
2-5 years of Business to Consumer, Inside Homes/Remote Sales experience (preferred but not required)</li><li>
1-2 years of industry experience (preferred but not required)</li><li>
3-5 years in transferable experience</li></ul>
Knowledge, Skills and Abilities<ul><li>
Exceptional level of professionalism</li><li>
Strong telephone, interpersonal and communications skills</li><li>
High level of compassion and integrity</li><li>
Strong &ldquo;one call/visit close&rdquo; ability</li><li>
Must be able to multi task, set priorities and manage appointments</li><li>
Experience with in-home and/or seminar based sales preferred</li><li>
Proficient computer skills required, with experience working on a tablet preferred</li><li>
Independent, self-reliant, and self-motivated</li></ul><ul><li>
Excellent Customer Service Skills.</li><li>
Conveys information clearly and concisely in written and spoken communication</li><li>
Resolves problems and provides solutions to customers in a timely manner</li><li>
Time management and organizational skills</li><li>
Entry level Microsoft Office Suite (Word, Excel, Outlook)</li><li>
Reliable transportation</li><li>
Own a Cellphone</li></ul>
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:<h2 class="jobSectionHeader">
Work Environment</h2><ul><li>
Work indoors and outdoors during all seasons and weather conditions</li><li>
Limited amount of local and/or multiple location traveling</li><li>
Traveling to customer&rsquo;s homes and local Business</li><li>
Business casual attire is required when in contact with customers.</li></ul><h2 class="jobSectionHeader">
Work Postures</h2><ul><li>
Frequent, continuous periods of time standing</li><li>
Sitting continuously for many hours per day</li><li>
May required climbing stairs to access buildings frequently</li></ul><h2 class="jobSectionHeader">
Physical Demands</h2><ul><li>
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, IPads, and phone usage</li><li>
Move, push and pull up to 25 lbs.</li><li>
Driving to and from appointments</li></ul><h2 class="jobSectionHeader">
Work Hours</h2><ul><li>
This outside sales position may require varied work hours depending on customer needs.</li><li>
Travel locally with the distance varying depending on the market.</li></ul>
Postal Code: 76180
Category (Portal Searching): Sales
Job Location: US-TX - North Richland</div>

Outside Sales Advisor

<div>Our associates celebrate lives. We celebrate our associates.
Manages, delegates, and performs the overall administrative function of a funeral home, cemetery and or crematory operation. Manages and coordinates the activities of support staff to ensure the highest quality services and products are provided.
JOB RESPONSIBILITIES
<ul><li>Direct supervision of two or more full time employees</li><li>
In accordance with company policies and procedures oversees processing of accounting support functions including: collections, billing, verifications and payments of invoices, petty cash</li><li>
Assigns processing orders and controls storage inventory</li><li>
Coordinates the completion and filing of various forms and reports; verifies accuracy</li><li>
Administers local HR processes as applicable</li><li>
Collaborates and supports all other departments within the business unit</li><li>
Reviews time cards and administers corporate payroll policies and procedures</li><li>
Facilitates vendor coordination and supervision</li><li>
Pulls monthly reports for key performance indicators</li><li>
Trains staff in processes and procedures</li><li>
Processes expense reports and tracks Capital Expenditure Authorizations</li><li>
Conducts Sarbanes Oxley (SOX) Audits</li><li>
Assists Associates in ensuring all documentation is SOX compliant</li><li>
Maintains vehicle records and licenses</li><li>
Updates General Price Lists and approves contracts as necessary</li><li>
Manages Alarm Systems including codes, working order, etc.</li><li>
Monitors document retention policies and disposes of expired documents in a secure manner</li><li>
Prepares customer statements</li><li>
Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations</li><li>
Assures compliance with all company policies and procedures</li></ul>
MINIMUM REQUIREMENTS
Education
<ul><li>High school diploma or equivalent</li><li>
Completion of a diploma training program at a college or technical school preferred</li></ul>
Experience<ul><li>
5 years of administrative management experience with a strong customer service focus</li><li>
3 years bookkeeping, general office, clerical accounting, and Accounts Payable experience</li><li>
MS Project management and database software experience or equivalent</li></ul>
Knowledge, Skills and Abilities<ul><li>
Ability to multi task and set priorities</li><li>
Ability to work flexible hours as needed</li><li>
Ability to work with minimal supervision</li><li>
Ability to display compassion and remain calm in stressful situations</li><li>
Working knowledge of office equipment including, calculators, copiers, printers, and fax machines</li><li>
Communication skills both orally and in writing</li><li>
Customer service skills</li><li>
Organizational and problem solving skills</li><li>
Understands confidential matters and documents</li></ul>
Postal Code: 33064
Category (Portal Searching): Operations
Job Location: US-FL - Deerfield Beach</div>

Office Manager

<div>Our associates celebrate lives. We celebrate our associates.
This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned. Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral Attendants also assist with the preparation of the deceased and casket. The ability to work beyond standard business hours, including weekends and holidays, is required.
JOB RESPONSIBILITIES
Funeral Services<ul><li>
Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways. May assist with lifting deceased</li><li>
Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn</li><li>
Greet visitors, provide programs, answers questions, and provide funeral services information</li><li>
May serve as pallbearer</li><li>
May drive families to cemetery site</li><li>
Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers</li></ul>
Office Assistance
<ul><li>Courteously answer phones, screen callers, and take &lsquo;first call&rsquo; information</li><li>
Notify staff members when appointments arrive and escort guests to appropriate room</li><li>
Maintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming</li><li>
Review a variety of documents for accuracy</li><li>
Data entry of document information into proprietary systems</li><li>
Receive deliveries</li><li>
Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task</li></ul>
Driver and vehicle maintenance
<ul><li>Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family&rsquo;s residence, care center, or funeral home</li><li>
May transport the deceased to funeral home</li><li>
Wash, vacuum, and clean vehicles to ensure vehicle is presentable</li><li>
Fuels vehicles as necessary; following safety guidelines and expenditure processes</li></ul>
Minimum Requirements
Education
<ul><li>High School Diploma or equivalent</li></ul>
Certification/License<ul><li>
Valid state issued driver&rsquo;s license with an acceptable driving record</li></ul>
Experience<ul><li>
No prior work experience required</li><li>
Funeral industry experience preferred</li></ul>
Knowledge, Skills and Abilities<ul><li>
Ability to follow instructions given over the phone or in person</li><li>
Ability to use personal computer and type</li><li>
Ability to work and communicate effectively with others</li><li>
Ability to work with kindness and compassion for the deceased and their families</li><li>
Ability to maintain composure in challenging situations</li><li>
Good verbal and written communications skills</li><li>
Ability to maintain confidentiality</li><li>
Ability to work with colleagues to accomplish tasks</li><li>
Ability to work evenings and weekends</li><li>
Ability to lift up to 50 pounds; push/pull up to 200 pounds</li></ul>
Work Conditions
When considering the work hours associated with this job, the following factors may apply:<h2 class="jobSectionHeader">
Work Environment</h2><ul><li>
Work indoors and outdoors during all seasons and weather conditions</li><li>
Professional Dress is required when in contact with families</li><li>
Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions</li></ul><h2 class="jobSectionHeader">
Work Postures</h2><ul><li>
Frequent, continuous periods of time standing, up 6 hours per day</li><li>
Climbing stairs to access buildings frequently</li></ul><h2 class="jobSectionHeader">
Physical Demands</h2><ul><li>
Ability to lift up to 50 pounds; push/pull up to 200 pounds</li><li>
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage</li></ul><h2 class="jobSectionHeader">
Work Hours</h2><ul><li>
Working beyond &ldquo;standard&rdquo; hours, including weekends, nights and holidays</li><li>
Local travel</li></ul>
Postal Code: 85653
Category (Portal Searching): Operations
Job Location: US-AZ - Marana</div>

Funeral Attendant (part-time)

Join Service Corporation International and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.