Urwah Admin

Sharp Brains

The OpportunityWe are seeking a highly skilled and strategic Service Delivery Manager to own and drive two of our most critical service lines: Global Staff Augmentation and Large-Scale IT Technology Project Management.This is not a typical SDM role. You will be the central point of ownership for ensuring the flawless delivery of specialised talent and the successful execution of complex, multi-million dollar technology refresh programs. You will act as the trusted advisor to our clients, the champion for our deployed teams, and the internal leader ensuring financial and operational excellence.Key ResponsibilitiesGlobal Staff Augmentation Delivery:<ul><li>Serve as the primary point of contact and relationship manager for clients utilising our global augmentation services.</li><li>Partner with Talent Acquisition to define, source, and onboard top-tier IT talent that precisely matches client requirements.</li><li>Manage the end-to-end life cycle of all augmented resources (contractors, consultants), from onboarding and performance management to offboarding.</li><li>Ensure high levels of satisfaction for both the client and the deployed consultants through regular check-ins, reviews, and proactive issue resolution.</li><li>Track and report on key performance indicators (KPIs) such as utilisation, client satisfaction (CSAT), and consultant performance.</li></ul>IT Technology Project Leadership:<ul><li>Lead the service delivery of major global IT transformation projects (e.g., enterprise-wide OS upgrades, hardware refresh, cloud migration support, global software rollouts).</li><li>Develop and manage detailed project plans, timelines, budgets, and resource allocation for tech replacement initiatives.</li><li>Coordinate closely with technical leads, project managers, and client stakeholders to ensure alignment on goals, milestones, and risk mitigation.</li><li>Manage the logistics of global hardware/software deployment, including procurement, shipping, staging, and reverse logistics.</li><li>Provide executive-level reporting on project status, financials, risks, and outcomes.</li></ul>Strategic &amp; Operational Management:<ul><li>Develop and manage service budgets, forecasts, and P&amp;L for your assigned accounts and projects.</li><li>Identify and implement continuous improvement initiatives to enhance delivery processes, increase efficiency, and reduce costs.</li><li>Manage contractual agreements (SOWs, MSAs) and ensure all delivery aspects meet or exceed SLA commitments.</li><li>Proactively identify and mitigate risks that could impact delivery, quality, or client satisfaction.</li></ul>What We're Looking For (Qualifications)Required:<ul><li>5+ years of experience in a Service Delivery Manager, Senior Project Manager, or Client Success Manager role within a global IT services or consulting environment.</li><li>Proven, hands-on experience managing large-scale IT technology replacement or refresh projects (e.g., PC/laptop refreshes, Windows upgrades, data center migrations).</li><li>Demonstrable experience managing IT staff augmentation programs, including managing a distributed team of consultants/contractors.</li><li>Exceptional financial acumen with experience managing budgets, forecasts, and P&amp;L for multi-million dollar accounts.</li><li>Outstanding client-facing and internal communication skills, with the ability to present complex ideas clearly to both technical and executive audiences.</li><li>Strong problem-solving, negotiation, and conflict-resolution skills.</li><li>Ability to travel globally as required (approximately 15-25%).</li></ul>Highly Desirable:<ul><li>PMP, ITIL, or other relevant certifications.</li><li>Experience with global rollout projects across EMEA, APAC, and the Americas.</li><li>Strong understanding of modern IT infrastructure, cloud platforms (Azure/AWS/GCP), and endpoint management.</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager (Augmentation / IT Tech Replacement Global)

LATAM REGION SPECIFICALLY NIGHT SHIFTAs an IT SERVICES Project Manager of DATA CENTER at Sharp Brains Ltd, your primary responsibility is to support and coordinate IT projects that involve the placement of external IT professionals or project teams within client organizations. You will work closely with clients, staffing agencies, and IT professionals to ensure project goals are met efficiently and effectively. Key Responsibilities: Client Engagement: Act as the main point of contact for clients seeking IT staffing or Network and Data center solutions, understanding their IT Trouble shooting needs and objectives. Resource Allocation: Collaborate with staffing agencies or external talent providers to identify, select, and allocate IT professionals or project teams that match client requirements. Project Planning: Develop comprehensive project plans, including timelines, milestones, and resource allocation, to ensure successful project execution. Resource Onboarding: Facilitate the onboarding process for external IT resources, ensuring they have the necessary access, equipment, and training to contribute effectively to the project. Client Communication: Maintain regular communication with clients to provide project updates, address concerns, and ensure alignment with project goals. Project Tracking: Monitor project progress, track milestones, and manage project risks and issues, proactively identifying and resolving potential roadblocks. Resource Management: Coordinate and manage the allocation, scheduling, and availability of IT professionals to meet project deadlines. Client Satisfaction: Gather feedback from clients to assess their satisfaction with the performance of external IT resources and project outcomes. Contract Management: Oversee the contractual agreements between the client, staffing agencies, and external IT professionals, ensuring compliance with terms and conditions. Change Management: Collaborate with internal teams to manage any organizational changes associated with the addition of external IT resources or project teams. Quality Assurance: Ensure that project deliverables meet quality standards and client expectations. Documentation: Maintain accurate records of project activities, resource allocation, and client interactions. Reporting: Prepare and deliver regular project status reports to clients and internal stakeholders. Performance Evaluation: Conduct performance reviews and assessments of external IT resources to ensure they meet client objectives and expectations. Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of project coordination workflows.Skill Set Requirement: Education: A bachelor's degree in IT, project management, business, or a related field is often preferred. Experience: Several years of experience in project coordination, IT Hardware services project management, or staffing within the Networking and Data Center industry. Communication Skills: Excellent verbal and written communication skills to interact with clients, colleagues, external resources, and staffing agencies effectively. Project Management: Proficiency in project management methodologies and tools. Tech-Savvy: Familiarity with project management software, IT tools, and software development lifecycles. Client-Focused: Strong customer service orientation with a focus on client satisfaction.Adaptability: Willingness to adapt to changing client needs, technology environments, and industry trends. Time Management: Effective time management and organizational skills to meet project deadlines and support project goals.Job Type: Full-timePay: From Rs1.00 per monthApplication Question(s):<ul><li>Are you comfortable in working in the night shift?</li></ul>Work Location: In person

PROJECT MANAGER- LATAM

The Recruitment Intern will support the recruitment team in delivering staff augmentation services for international clients, with a primary focus on sourcing, screening, and coordinating candidates for L1 &amp; L2 Engineering roles. This internship provides exposure to global hiring practices, technical recruitment, and client engagement.Key Responsibilities:<ul><li>Assist in sourcing qualified candidates for L1 &amp; L2 Engineers across international markets through LinkedIn, job portals, and professional communities.</li><li>Review resumes and conduct initial screenings to assess candidate fit against technical and client requirements.</li><li>Coordinate interview scheduling between candidates and global clients.</li><li>Maintain recruitment trackers, databases, and reports to ensure accurate candidate pipeline management.</li><li>Draft and post engaging job descriptions tailored to international markets.</li><li>Support recruiters in managing end-to-end staff augmentation projects, including candidate onboarding and compliance requirements.</li><li>Conduct market research on technical roles, industry trends, and competitive hiring practices.</li><li>Ensure a seamless candidate experience while maintaining professional client communication.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, Computer Science, or related field (ongoing or recently completed).</li><li>Strong interest in international recruitment and technical hiring.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Familiarity with LinkedIn Recruiter, job boards, or Boolean search techniques is a plus.</li><li>Detail-oriented with strong organizational skills.</li></ul>What We Offer:<ul><li>Practical experience in global recruitment and staff augmentation services.</li><li>Hands-on training in sourcing and evaluating technical profiles (L1/L2 Engineers).</li><li>Opportunity to work with international clients and projects.</li><li>Mentorship from senior recruiters and potential for a full-time role upon successful completion.</li></ul>Job Types: Full-time, Internship Contract length: 3 monthsPay: From Rs1.00 per monthWork Location: In person

Management Trainee Officer (Technical Recruitment)

Sharp Brains is an IT Service Provider. We provide on-demand and managed technical support/resources around the globe and around the clock. We offer recruitment and consultancy to our existing and new clients for the placement of permanent and contingency workers. Our highly skilled teams of recruitment and specialists are available round the clock to meet your challenging needs.What do we want?We are looking for a candidate to join our team having versatile experience in the field. As a BD Executive, you will be responsible for the below-mentioned tasks:<ul><li>Create detailed business plans designed to attain predetermined goals and quotas</li><li>Manage the entire sales cycle from finding a client to securing a deal</li><li>Unearth new sales opportunities through networking and turn them into long-term partnerships</li><li>Present products to prospective clients</li><li>Provide professional after-sales support to maximize customer loyalty</li><li>Remain in regular contact with your clients to understand and meet their needs</li><li>Respond to complaints and resolve issues to the customer&rsquo;s satisfaction and maintain the company&rsquo;s reputation</li><li>Negotiate agreements and keep records of sales and data</li></ul>Requirements:<ul><li>Must have Bachelor's Degree in a relevant field</li><li>Having a great knowledge of the field</li><li>Outstanding knowledge of all the terms and formulas used in accounts</li><li>Excellent proficiency in English is required</li><li>Ability to work as a team</li><li>Ability to work under Pressure</li><li>Ability to learn quickly</li><li>Excellent interpersonal skills</li><li>Proficiency in MS Powerpoint, Excel, Outlook</li><li>Strong work ethics</li><li>Ability to adapt to change</li></ul>Job Types: Full-time, Internship Contract length: 3 monthsPay: From Rs1.00 per monthWork Location: In person

Management Trainee Officer (Business Development)

Key Responsibilities:<ul><li>Vendor Relationship Management:</li><li>Support the management and coordination of relationships with IT vendors, including software providers, hardware suppliers, and service contractors.</li><li>Assist in the communication between vendors and internal IT teams to ensure alignment and address any issues.</li><li>Contract Administration:</li><li>Help review, organize, and track IT vendor contracts and service agreements.</li><li>Assist in ensuring compliance with contract terms, service level agreements (SLAs), and delivery schedules.</li><li>Performance Monitoring:</li><li>Support the evaluation of vendor performance against agreed-upon metrics and SLAs.</li><li>Assist in compiling performance data and generating reports for internal stakeholders.</li><li>Data Management:</li><li>Maintain and update vendor databases, ensuring accuracy and completeness of information.</li><li>Help prepare documentation, including procurement requests, vendor onboarding materials, and performance reports.</li><li>Compliance and Risk Management:</li><li>Assist in monitoring vendor compliance with industry regulations and company policies.</li><li>Help identify and manage potential risks associated with vendor relationships.</li></ul>Job Types: Full-time, Internship, Fresher Contract length: 3 monthsPay: From Rs1.00 per monthWork Location: In personApplication Deadline: 30/09/2024

Management Trainee officer (Vendor Management)

Job Title: IT Support ExecutivePosition Overview: We are looking for a proactive and technically skilled IT Support Executive to provide timely technical assistance, troubleshoot issues, and ensure smooth operation of our IT systems. The ideal candidate will have a strong understanding of hardware, software, networks, and end-user support, along with the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Provide first-level technical support to employees via phone, email, chat, or in person.</li><li>Install, configure, and maintain computer systems, networks, printers, and other IT equipment.</li><li>Troubleshoot hardware and software issues, ensuring minimal downtime.</li><li>Manage user accounts, access rights, and passwords in accordance with security policies.</li><li>Monitor system performance and respond to outages or performance issues.</li><li>Assist with setting up new user workstations and onboarding IT orientation.</li><li>Maintain inventory of IT assets and ensure proper documentation.</li><li>Coordinate with vendors for repairs, replacements, and IT procurement.</li><li>Ensure all IT policies and security protocols are followed.</li><li>Support IT projects and upgrades as required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field (or equivalent work experience).</li><li>1&ndash;3 years of experience in IT support or helpdesk roles.</li><li>Strong knowledge of Windows/Mac OS, Microsoft Office 365, and common business applications.</li><li>Familiarity with networking concepts (LAN, WAN, Wi-Fi, VPN).</li><li>Good understanding of IT security practices.</li><li>Strong problem-solving skills and ability to work independently.</li><li>Excellent communication and customer service skills.</li></ul>Preferred Qualifications:<ul><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified, CCNA).</li><li>Experience with ticketing systems (e.g., Jira, Zendesk, Freshdesk).</li><li>Exposure to cloud services (e.g., Azure, AWS).</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li><li>Opportunities for professional development and certifications.</li><li>Collaborative and friendly work environment.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

IT Systems Support Executive

Business Development Executive &ndash; US Market (Lead Generation)Shift Timings: Night Shift &ndash; USA Based Campaigns Working Hours: 6:00 PM &ndash; 3:00 AM (Pakistan Standard Time)Position Overview: We are looking for energetic and persuasive Business Development Executives to generate leads and close deals for outsourcing projects from U.S.-based food delivery services, solar companies, and medical/doctor practices. This role involves identifying prospects, pitching our tailored solutions, and converting them into long-term clients.Key Responsibilities:<ul><li>Lead Generation: Identify and qualify potential clients in the food delivery, solar energy, and healthcare (doctor) sectors across the U.S.</li><li>Outreach &amp; Pitching: Contact prospects via cold calls, emails, LinkedIn, and other channels to present our order-taking, customer support, appointment scheduling, and lead management services.</li><li>Client Engagement: Schedule meetings, deliver persuasive presentations, and negotiate contracts to secure outsourcing partnerships.</li><li>Pipeline Management: Maintain an organized and up-to-date lead pipeline in CRM tools, tracking all interactions and follow-ups.</li><li>Collaboration: Work closely with operations and marketing teams to ensure our service offerings meet client requirements.</li><li>Market Insights: Stay informed about industry trends and competitor activities to refine outreach strategies.</li></ul>Requirements:<ul><li>Excellent English communication and interpersonal skills (verbal &amp; written).</li><li>Proven sales or business development experience in BPO, outsourcing, or lead generation.</li><li>Familiarity with at least one of the target industries (food delivery, solar, or healthcare) is preferred.</li><li>Strong negotiation skills and ability to close B2B deals.</li><li>Self-motivated with the ability to work independently during night shifts.</li><li>Comfortable working in a fast-paced, target-driven environment.</li></ul>Preferred Qualifications:<ul><li>Experience using CRM systems and lead tracking tools.</li><li>Prior exposure to US-based sales campaigns.</li><li>Understanding of industry-specific pain points and outsourcing benefits.</li></ul>What We Offer:<ul><li>Competitive base salary with performance-based bonuses.</li><li>Professional growth opportunities and continuous training.</li><li>Dynamic work culture with supportive colleagues.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Business Development Executive (USA )

Join Sharp Brains and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.