Urwah Admin

Sharp Brains

At Sharp Brains, we are your premier IT Services & Solutions Provider based in the UK, dedicated to meeting your business's unique needs with tailor-made solutions. We offer comprehensive end-to-end IT solutions, including consultation and implementation, as well as on-demand and managed technical support available 24/7. Our mission is to deliver innovative IT services globally, ensuring that businesses can operate smoothly and efficiently with the right technology and support.

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Diagnose and resolve hardware, software, and network issues for end-users.
 </li>
 <li>
 Perform break/fix repairs on desktops, laptops, printers, and other peripherals.
 </li>
 <li>
 Install, configure, and upgrade operating systems and software applications.
 </li>
 <li>
 Respond to user support requests via ticketing system, email, or phone.
 </li>
 <li>
 Maintain inventory of hardware, software, and spare parts.
 </li>
 <li>
 Escalate complex issues to higher-level IT support when required.
 </li>
 <li>
 Document troubleshooting steps and solutions for knowledge sharing.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Computer Science, IT, or related field.
 </li>
 <li>
 Proven experience in desktop support or break/fix role.
 </li>
 <li>
 Strong knowledge of Windows OS, Microsoft Office, and basic networking.
 </li>
 <li>
 Familiarity with hardware components and troubleshooting tools.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Ability to work independently and prioritize tasks.
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience with remote support tools.
 </li>
 <li>
 Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional.
 </li>
 </ul>
</div>

Desktop Support Specialist

<div>
 
 
 Job Summary
 
 
 
 
 
 
 
 
 
 
 Locatio
 
 n- Manama, Onsite
 
 
 
 Typ
 
 e- Freelance/B2B (No additional benefits or paid leaves
 
 
 
 Contract Duration-
 
 25 Month
 
 
 
 
 
 
 
 
 We are looking for a detail-oriented QA Engineer responsible for ensuring the quality and reliability of software applications through manual and automated testing. The ideal candidate should have experience in creating test plans, executing test cases, identifying defects, and collaborating closely with development teams to deliver high-quality softwa
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 tiesAnalyze business and technical requireme
 </li>
 <li>
 nts.Design, develop, and execute test plans, test cases, and test scri
 </li>
 <li>
 pts.Perform functional, regression, integration, system, and UAT test
 </li>
 <li>
 ing.Identify, document, and track software defe
 </li>
 <li>
 cts.Collaborate with developers to resolve issues efficien
 </li>
 <li>
 tly.Perform API testing using tools such as Post
 </li>
 <li>
 man.Execute database validation using SQL quer
 </li>
 <li>
 ies.Participate in Agile/Scrum ceremon
 </li>
 <li>
 ies.Contribute to test automation initiatives where applica
 </li>
 <li>
 ble.Ensure software meets quality standards before deploym
 </li>
 </ul>
 
 
 ent.Required Sk
 
 
 <ul>
 <li>
 ills3&ndash;5 years of QA experie
 </li>
 <li>
 nce.Manual and automation testing experie
 </li>
 <li>
 nce.Strong understanding of SDLC &amp; S
 </li>
 <li>
 TLC.Experience with Jira, Azure DevOps, or similar to
 </li>
 <li>
 ols.Knowledge of Selenium, Cypress, Playwright, or similar automation framewo
 </li>
 <li>
 rks.API Testing (Postman/Swagg
 </li>
 <li>
 er).SQL knowle
 </li>
 <li>
 dge.Strong analytical and problem-solving ski
 </li>
 </ul>
 
 
 lls.Prefe
 
 
 <ul>
 <li>
 rredISTQB Certificat
 </li>
 <li>
 ion.Experience with CI/CD pipeli
 </li>
 <li>
 nes.Agile/Scrum experie
 </li>
 </ul>
 
 
 
 
 nce.
 
</div>

Quality Assurance Engineer

<div>
 
 We are looking for an experienced
 
 IT Service Management (ITSM) educator
 
 who can demystify the ITIL framework for adult learners. You will teach best practices for aligning IT services with business needs&mdash;covering the
 
 Service Value System (SVS)
 
 , the
 
 Four Dimensions Model
 
 , and the
 
 34 ITIL practices
 
 .
 
 
 If you have led ITIL foundation bootcamps, designed process workflows for a live organization, and can explain "Problem vs. Incident" in five different ways, we want you on our team.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Instruction:
 
 Deliver engaging training sessions (virtual or in-person) for ITIL 4 Foundation, and potentially intermediate levels (Create, Deliver &amp; Support; Drive Stakeholder Value).
 </li>
 <li>
 
 Curriculum Design:
 
 Build slide decks, case studies, process flow exercises, and mock exams aligned with AXELOS/PeopleCert learning objectives.
 </li>
 <li>
 
 Real-World Application:
 
 Use real-world scenarios (e.g., a failed software deployment, a major incident) to illustrate CSI, Change Enablement, and Service Desk best practices.
 </li>
 <li>
 
 Assessment &amp; Coaching:
 
 Grade assignments, run practice exams, provide remediation for students struggling with concepts like "Service Request Management vs. Incident Management."
 </li>
 <li>
 
 Process Mapping:
 
 Guide students through creating basic process workflows (Visio/Lucidchart) for Incident, Problem, Change, and Service Level Management.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 ITIL Certification:
 
 Active
 
 ITIL 4 Foundation
 
 required. ITIL 4 Managing Professional (MP) or Strategic Leader (SL) strongly preferred.
 </li>
 <li>
 
 Teaching Experience:
 
 Minimum 2 years of experience teaching ITIL/ITSM to professionals (corporate training, university, bootcamp, or adult education).
 </li>
 <li>
 
 Operational Knowledge:
 
 Familiarity with
 
 ITSM tools
 
 (ServiceNow, Jira Service Management, Freshservice, or Cherwell) to demonstrate real workflows.
 </li>
 <li>
 
 Exam Prep:
 
 Proven track record of helping students pass ITIL 4 Foundation certification exams.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 ITIL 4 Foundation
 
 Accredited Trainer
 
 status (PeopleCert).
 </li>
 <li>
 Prior experience in an
 
 IT Service Desk, NOC, or IT Manager
 
 role before becoming a teacher.
 </li>
 <li>
 Comfortable teaching
 
 DevOps, Agile Service Management
 
 , or
 
 SIAM
 
 (Service Integration and Management) as complementary topics.
 </li>
 <li>
 Experience with
 
 virtual whiteboarding
 
 (Miro, Mural) and interactive polling (Mentimeter, Kahoot).
 </li>
 </ul>
 
 
</div>

ITIL / ITSM Instructor – Certified Trainer

<div>
 
 We are looking for a
 
 CompTIA A+ Instructor
 
 to teach students the foundational IT skills needed for entry-level roles like Help Desk Technician, Desktop Support Specialist, and Field Service Technician.
 
 
 You will prepare students to pass
 
 both CompTIA A+ exams
 
 (Core 1: 220-1101 and Core 2: 220-1102) through engaging lectures, hands-on labs, and real-world troubleshooting scenarios.
 
 
 If you have worked in IT support, love explaining technical concepts to beginners, and can make topics like "subnetting" or "printer maintenance" actually interesting &mdash; we want to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 
 Instruction &amp; Curriculum Delivery
 
 
 <ul>
 <li>
 Deliver live classes (in-person or virtual) covering all A+ domains:
 </li>
 <li>
 Hardware (PC components, mobile devices, printers)
 </li>
 <li>
 Networking (ports, protocols, Wi-Fi, basic IP addressing)
 </li>
 <li>
 Operating Systems (Windows, macOS, Linux, mobile OS)
 </li>
 <li>
 Security (malware removal, authentication, physical security)
 </li>
 <li>
 Software Troubleshooting (boot issues, crashes, performance)
 </li>
 <li>
 Operational Procedures (ticketing systems, documentation, safety)
 </li>
 <li>
 Create and update lesson plans, slide decks, and lab exercises
 </li>
 <li>
 Use real-world scenarios to teach systematic troubleshooting methodology
 </li>
 </ul>
 
 
 Hands-On Lab Management
 
 
 <ul>
 <li>
 Design and supervise physical lab activities (PC assembly, RAM installation, peripheral setup)
 </li>
 <li>
 Configure and manage virtual lab environments (virtual machines, simulators)
 </li>
 <li>
 Demonstrate command-line tools (ipconfig, chkdsk, sfc, diskpart, etc.)
 </li>
 </ul>
 
 
 Student Assessment &amp; Support
 
 
 <ul>
 <li>
 Create quizzes, mock exams, and practical assessments
 </li>
 <li>
 Track student progress and provide individualized remediation
 </li>
 <li>
 Hold office hours for struggling students
 </li>
 <li>
 Maintain a pass rate of [X]% or higher for first-time exam takers
 </li>
 </ul>
 
 
 Exam Preparation
 
 
 <ul>
 <li>
 Teach exam-taking strategies (time management, question elimination, PBQ practice)
 </li>
 <li>
 Provide weekly practice exams with detailed answer explanations
 </li>
 <li>
 Stay current with CompTIA A+ exam updates (objectives change every 3 years)
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 
 
 IT Experience (Hands-On)
 
 
 <ul>
 <li>
 Minimum
 
 2&ndash;3 years
 
 of experience in IT support roles such as:
 </li>
 <li>
 Help Desk Technician
 </li>
 <li>
 Desktop Support Specialist
 </li>
 <li>
 Field Service Technician
 </li>
 <li>
 IT Support Specialist
 </li>
 </ul>
 
 
 Certification
 
 
 <ul>
 <li>
 Active
 
 CompTIA A+ certification
 
 (must be current)
 </li>
 <li>
 CompTIA Network+ or Security+ is a plus
 </li>
 </ul>
 
 
 Teaching Experience
 
 
 <ul>
 <li>
 Minimum
 
 1&ndash;2 years
 
 of teaching or training experience (any of the following):
 </li>
 <li>
 Classroom instructor at a school, college, or bootcamp
 </li>
 <li>
 Corporate trainer
 </li>
 <li>
 IT mentor or team lead who trained junior staff
 </li>
 <li>
 Online course creator or tutor
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong knowledge of Windows 10/11 administration
 </li>
 <li>
 Familiarity with macOS and Linux basics
 </li>
 <li>
 Understanding of TCP/IP, DNS, DHCP, and basic networking
 </li>
 <li>
 Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Ability to explain complex topics to absolute beginners
 </li>
 <li>
 Patience and empathy for students who learn at different paces
 </li>
 <li>
 Strong classroom management (even in virtual settings)
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
 
 
 Preferred Qualifications (Nice to Have)
 
 
 <ul>
 <li>
 
 CompTIA Certified Technical Trainer (CTT+)
 
 or equivalent teaching credential
 </li>
 <li>
 Experience teaching in
 
 multiple formats
 
 (in-person, live online, hybrid)
 </li>
 <li>
 Familiarity with
 
 LMS platforms
 
 (Canvas, Moodle, Blackboard, or similar)
 </li>
 <li>
 Experience with
 
 virtual lab platforms
 
 (TestOut, NetAcad, or custom VMs)
 </li>
 <li>
 Bilingual (English + [other language]) is a plus for diverse student populations
 </li>
 <li>
 Prior experience writing exam questions or curriculum for IT courses
 </li>
 </ul>
 
 
</div>

CompTIA A+ Certified Instructor

Join Sharp Brains and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sharp Brains

About Company

Desktop Support Specialist

Quality Assurance Engineer

Desktop Support Specialist

ITIL / ITSM Instructor – Certified Trainer

CompTIA A+ Certified Instructor