Qureos Mentor

Sheraton

<div>The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations. 
A Physical Requirements section follows, outlining expectations applicable to all positions.

Each responsibility is assigned a weight indicating the percentage of the job it represents. 
 
For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%. 
Availability including nights, weekends, holidays, and varying shifts is required. 
<h3 class="jobSectionHeader">
Job Function</h3>

Guest Services and Concierge Operations

Provide exceptional guest service by assisting guests with information, recommendations, and personalized service requests.

Serve as a knowledgeable resource regarding hotel services, amenities, local attractions, dining, transportation, and entertainment options.

Assist guests with arranging transportation, reservations, directions, and special accommodations.

Respond promptly and professionally to guest inquiries, requests, and concerns.

Coordinate with front desk, housekeeping, engineering, food and beverage, and other departments to ensure guest needs are met.

Anticipate guest needs and proactively provide solutions to enhance the overall guest experience.

Handle guest concerns and service recovery efforts professionally and efficiently.

Maintain accurate records of guest requests, deliveries, and service-related communications.

Ensure the concierge desk and surrounding guest areas are clean, organized, and professional in appearance.

Stock, organize, and maintain the Marriott Bonvoy Lounge with food, beverages, supplies, and amenities to ensure a clean, welcoming, and fully operational guest experience.

Monitor Bonvoy Lounge inventory levels and communicate shortages or replenishment needs to the appropriate supervisor.

Ensure the Marriott Bonvoy Lounge remains clean, stocked, and in compliance with hotel presentation and service standards throughout the shift.

Assist with opening and closing procedures for concierge operations and guest service areas.

Respond promptly to supervisor and guest requests.

Follow all hotel policies and procedures.

Attend all required meetings and trainings.

Assist with additional guest services or operational duties as assigned. 
<h3 class="jobSectionHeader">
Professionalism and Style Expectations</h3>

Personal Effectiveness

Complete tasks accurately, efficiently, and with attention to detail.

Work effectively in a fast-paced, guest-focused environment.

Take responsibility for maintaining service excellence and operational standards.

Present a professional appearance and maintain grooming standards.

Work collaboratively with guest services staff and other departments.

Communication

Communicate clearly and professionally with guests, team members, and management.

Follow instructions and ask for clarification when necessary.

Share relevant information regarding guest needs, requests, and operational updates.

Handle guest concerns with professionalism, discretion, and courtesy.

Treat co-workers, supervisors, and guests with respect at all times. 
<h3 class="jobSectionHeader">
Physical Requirements</h3>

These are required of every associate:

Ability to stand and move for extended periods of time.

Ability to lift and carry a minimum of 25&ndash;50 pounds.

Ability to push, pull, bend, stoop, and reach as needed.

Ability to stock and organize supplies in guest service areas including the Marriott Bonvoy Lounge.

Ability to operate computers, phones, and office equipment.

Ability to perform repetitive tasks requiring manual dexterity.

Ability to hear, write, and communicate effectively.

Additional duties may be assigned as needed. 
<h3 class="jobSectionHeader">
Additional Responsibilities Specific to This Position</h3>

Must possess strong guest service and hospitality skills.

Must have knowledge of hotel operations, guest relations, and local area attractions.

Ability to manage multiple guest requests while maintaining a high level of service.

Strong problem-solving and service recovery skills are required.

High school education or equivalent experience is required.

Prior concierge, front desk, or hospitality experience is preferred.

Ability to obtain any required certifications or training in a timely manner.

CPR certification is preferred; first aid training is a plus.

Additional language proficiency is preferred.</div>

Concierge

<div>POSITION PURPOSE
Serve and maintain food and beverage items for guests in a friendly, enthusiastic, professional, and timely manner while creating a safe and clean environment.<h1 class="jobSectionHeader">
ESSENTIAL FUNCTIONS
</h1><ul><li>Set up Club Lounge for AM/PM shift scheduled for. Pull necessary stock and indicate on pull sheets for processing of all inventories used. Completing pull sheets and delivering to stewards for processing of necessary dishes and utensils. Polish all glass, plates, and stemware. Place food product out in an appetizing and appealing manner.
</li><li>Greet all guests arriving and ensure all guests entering are allowed access. Familiarize new guests with the stations and offer any assistance.
</li><li>Clean up after guests are finished and prepare for arrival of new guests. Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables. Dusting of mirrors, artwork, computer, desk, fax machine, and display tables. Cleaning of windows, sweeping of patio, cleaning of trash from guests in landscaping around patio. Clean all walls and entry doors. Clean high chairs.</li><li>
Break down all stations and return dirty dishes to stewarding dept. Refill all salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift. Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.</li></ul>
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.<ul><li>
Assist with any guest inquiry.</li><li>
Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs. Speak with others using clear and professional language.</li><li>
Follow all company and safety and security policies and procedures.</li><li>
Report maintenance problems, safety hazards, accidents, or injuries.</li><li>
Complete safety training and certifications.</li><li>
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</li><li>
Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
</li><li>Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</li><li>
Perform other reasonable job duties as requested by direct and indirect Supervisors.
</li></ul>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:<ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>
Must be able to read and write to facilitate the communication process.
</li><li>Requires good communication skills, both verbal and written.
</li><li>Must possess basic computational ability.
</li></ul><ul><li>Must possess basic computer skills.</li><li>
Knowledge of the appropriate table settings and service ware.</li><li>
Ability to describe all menu items and methods of preparation.
</li></ul>Physical Demands
<ul><li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10&deg;F) and kitchens (+110&deg;F), possibly for one hour or more.</li><li>
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
</li><li>Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
</li><li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.</li><li>
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.</li><li>
Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
</li><li>Must be able to exert well-paced ability in limited space.</li><li>
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
Requires manual dexterity to use and operate all necessary equipment.
</li></ul>QUALIFICATION STANDARDS<h1 class="jobSectionHeader">
Education</h1>
High school or equivalent education required.
Experience
Two years experience as food server in full service restaurant is preferred. Customer service experience required.
Licenses or Certificates
Must be minimum age to serve alcohol for PM shifts.
GROOMING
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.</div>

Club Lounge Attendant ("Atencion en el Salon VIP")

<div><div><div>At the Sheraton Lincoln Harbor Hotel, we believe that every great event is backed by a dedicated team committed to delivering seamless, memorable experiences. We are currently seeking a Bartender to join our team!</div> 
<div></div>
<div>
Key Responsibilities:</div>
<ul><li>
Mix, garnish, and serve alcoholic and non-alcoholic beverages to guests, following hotel recipes and standards.</li><li>
Provide outstanding customer service and create a welcoming environment.</li><li>
Take orders, enter them into the POS system (Micros), and handle cash or card payments accurately.</li><li>
Monitor guests to ensure they are not over-served and follow all responsible alcohol service guidelines.</li><li>
Maintain cleanliness and organization of the bar area, including stocking, prepping, and end-of-shift duties.</li><li>
Collaborate with the front-of-house and kitchen staff to ensure smooth service.</li><li>
Stay informed about bar menu changes, specials, and hotel events.</li></ul> 
<div></div>
<div>
Qualifications:</div>
<ul><li>
This position requires open availability, including evenings, weekends and holidays.</li><li>
Proven experience as a bartender preferred</li><li>
Knowledge of cocktails, wine, spirits, and bar equipment</li><li>
Certifications such as TIPS, ServSafe Alcohol, or equivalent preferred</li><li>
Familiarity with POS (Micros) systems preferred</li></ul></div></div>

Bartender

<div>382 rooms | 15,000 sq. ft. meeting/event space 
 
 
Amenities: 4 on-site restaurants, outdoor pool, club lounge, fitness center, gift shop. 
Located in a major Houston business district, the Sheraton Brookhollow offers opportunities to lead full-service operations with strong corporate demand. Explore the property through a virtual tour and see why it&rsquo;s an engaging environment for hospitality professionals. 

The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages while delivering exceptional guest service. This role ensures accurate drink preparation, maintains bar cleanliness, promotes responsible alcohol service, and contributes to a welcoming and efficient bar environment.<h1 class="jobSectionHeader">
COMPENSATION $4.00- $7.50</h1><h1 class="jobSectionHeader">
JOB DESCRIPTION</h1>
Job Title: Bartender
Department: Food &amp; Beverage
Supervision Exercised: None
Supervision Received: Assistant F&amp;B Manager / F&amp;B Manager
MINIMUM REQUIREMENTS
Education<ul><li>
High school diploma or equivalent required.</li><li>
Bartending certification preferred (where applicable).</li></ul>
Experience<ul><li>
Minimum 1 year of bartending or high-volume restaurant/bar experience preferred.</li><li>
Knowledge of drink recipes, mixology, and POS systems required.</li></ul>
Skills &amp; Knowledge<ul><li>
Strong customer service and communication skills.</li><li>
Ability to multitask and work in a fast-paced environment.</li><li>
Knowledge of spirits, wine, beer, and cocktail preparation.</li><li>
Understanding of responsible alcohol service and state/local regulations.</li><li>
Ability to lift up to 50 lbs. and stand for long periods.</li><li>
Strong cash-handling and basic math skills.</li><li>
Attention to detail, accuracy, and cleanliness.</li></ul>
Job Duties &amp; Responsibilities<ul><li>
Prepare and serve cocktails, beer, wine, and other beverages according to standard recipes.</li><li>
Greet and engage guests, take orders, and provide recommendations.</li><li>
Maintain cleanliness and organization of bar area, including counters, equipment, and glassware.</li><li>
Restock liquor, mixers, garnishes, glassware, and supplies throughout the shift.</li><li>
Process payments accurately using POS systems; handle cash and tabs responsibly.</li><li>
Verify guest identification to ensure legal drinking age compliance.</li><li>
Follow all sanitation, safety, and alcohol service policies and procedures.</li><li>
Assist with bar opening and closing duties.</li><li>
Report any equipment or maintenance needs promptly.</li><li>
Perform additional duties as assigned by management.</li></ul> 
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.</div>

<div>To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for other server to supply to guests, and act as cashier for the lounge.<ul><li>Greet guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control.</li><li>Maintains proper and adequate set-up of the bar daily. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.</li><li>Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.</li><li>Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, to balance all moneys.</li><li>Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.</li><li>Responsible for answering bar phone within three rings and correctly and courteously take room service orders. Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served.</li><li>Performs general cleaning tasks using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.</li><li>Adheres to all company policies and procedures.</li><li>Follows safety and security procedures and rules.</li><li>Knows department fire prevention and emergency procedures.</li><li>Utilizes protective equipment.</li><li>Reports unsafe conditions to supervisor.</li><li>Reports accidents, injuries, near-misses, property damage or loss to supervisor.</li><li>Provides for a safe work environment by following all safety and security procedures and rules.</li><li>All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).</li><li>Perform any related duties as requested by supervisor/manager.</li><li>Assists other Beverage Personnel when need.</li><li>needed.</li></ul> 
<ul><li>Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.</li><li>Hold a current Food Handler Card.</li><li>Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.</li><li>Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.</li><li>Basic English language writing skills necessary for completion of requisitions, and vouchers.</li><li>Sufficient manual dexterity in hands to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.</li><li>Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.</li><li>Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.</li><li>Ability to remember, recite and promote the variety of menu items.</li><li>Ability to operate beverage equipment, e.g., coffee maker.</li><li>Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
</li><li>Lifting Fifty (30) pounds maximum.</li><li>Constant standing &amp; walking required.</li><li>Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.</li></ul></div>

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as requiredQualifications:- Previous experience in a front desk or customer service role preferred in a hotel - Bilingual proficiency in English and another language is a plus - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to handle multiple tasks efficiently in a fast-paced environment - Familiarity with phone systems and phone etiquette - Knowledge of hospitality management software is an advantage. Lightspeed is a plus-90 Day Probationary Period (Must have no prior commitments in the first 90 days) - Flexibility to work different shifts, including days, evenings, graveyards, weekends, and holidaysJob Type: Full-timePay: $15.00 - $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

FRONT DESK AGENT PM/AUDIT THURS-SUN

<div>Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience &ndash; Sheraton San Diego Resort is a fit for you! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work!

The Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Summary of Job Description

Effectively partner and support the Director of Human Resources and hotel operations to develop and execute HR strategies. The Assistant Director of Human Resources is responsible for supporting employee engagement, labor relations, benefits, leave administration, workers comp, learning and development, compliance, and recruiting.

The salary for this position is $95,000 - $110,000 per year, based on experience.

To be successful in this role you will:
<ul>
<li>Bring an innovative approach to traditional HR processes.</li>
<li>Be passionate about employee engagement and training and development.</li>
<li>Have a comprehensive understanding of CA employment law, including labor relations, recruiting, benefits, workers comp, leave administration and employee engagement.</li>
<li>Be detail oriented and able to multi-task efficiently in a high-volume operation.</li>
<li>Maintain confidentiality of guest, employee, and Hotel information.</li>
<li>Foster a positive culture within the hotel to include leading by example and providing guidance and support to all management and team members.</li>
<li>Ensure hotel compliance with all local, state, and federal laws and regulations.</li>
<li>Bilingual English/Spanish speaking skills preferred.</li>
</ul>
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the &ldquo;at will&rdquo; employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com.

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.</div>

Assistant Director of Human Resources

Join Sheraton and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sheraton

About Company

Concierge

Club Lounge Attendant ("Atencion en el Salon VIP")

Bartender

Bartender

Bartender

FRONT DESK AGENT PM/AUDIT THURS-SUN

Assistant Director of Human Resources