Qureos Mentor

South Shore Health

<div>Job Description Summary
Acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care.
Job Description
1 - CUSTOMER SERVICE/CHECK &ndash;IN 
Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.
a. Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest
b. Proactively greets customers by name and with individualized interest
c. Follows through on messages to be sure to keep entire team informed of issues as needed
d. Independently initiates and follows through with service recovery process while keeping all team members informed as needed
e. Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed
f. Acknowledges customer arrival at the desk promptly and courteously
g. Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards
h. Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital&rsquo;s telephone etiquette standards
i. Checks phone messages each hour and responds to call within same business day
2 - PRE-REGISTRATION AND REGISTRATION
Completes pre-registrations and registrations with respect for patient privacy and understands the impact of data accuracy on hospital operations.
a. Ensures complete collection of referral information, including accurate patient demographics per department standard.
b. Ensures accurate registration of insurance information and communicates to patient in a confidential manner.
c. Completes registration and data entry of admission by selecting correct MR number and account number.
d. Demonstrates ability to determine acceptability of physician&rsquo;s order with regard to clarity of diagnosis, appropriateness of discipline ordered, appropriate date, treatment plan in accordance with injury and initiates process to obtain corrected order
e. Demonstrates independence, proficiency and accuracy with admission process, ensuring regulation compliance
f. Orients new patients to essential program guidelines and expectations (Cancellation and no shows policy, copayment, etc.)
g. Informs patient of their rights and responsibilities, HIPPA and completes all required documentation for a complete registration
h. Accurately prepares new patient chart according to departmental standard.
i. Consistently and independently detects and corrects errors in patient charts according to department standards
j. Actively seeks out opportunity to act as a mentor to other staff with regard to pre -registration and registration process accuracy 
3 - SCHEDULING APPOINTMENTS
Schedules appointments in an efficient, coordinated, integrated manner to maximize optimal utilization of resources and patient access to services.
a. Accurately and efficiently able to link cases from the Epic system to the Raintree system
b. Able to accurately and independently complete a full set of appointments including single discipline, multiple discipline, both land and pool according to scheduling standards
c. Accurately cancels and reschedules when possible, all cancelled appointments at time of message received
d. Communicates with all appropriate staff in a timely manner any conflicts or difficulty scheduling visits
e. Consistently cooperates team wide to meet any scheduling needs
f. Uses creative approaches to solve scheduling difficulties and maximize optimal utilization of resources and timely access to service.
g. Actively seeks out opportunity to act as a mentor to other staff with regard to the scheduling process 
4 - CO-PAYMENT COLLECTION
Adheres to department standards for timely collection of co-payment, completing all documentation and delivery according to department standard 
a. Actively pursues co-payment at time of visit through use of scripting as established by department standard 
b. Consistently identifies and corrects errors in co-payment ledger for accurate delivery to cashier 
5 - DAILY ASSIGNMENTS AND LONG-TERM PROJECTS
Works independently to complete daily assignments by the end of the shift and long-term assignments by deadline established 
a. Efficiently manages work schedule to accomplish assignments and activities before deadline
b. Works independently with infrequent need for supervision
c. Informs supervisor when not able to meet deadline 
6 - TECHNOLOGY:
 Embraces technological solutions to work processes and practices
a. Accountable to respond to pagers/email according to department standard
b. Accepts changing environment as technology advances, willing to learn new techniques and equipment
c. Receptive to changes in department work processes and practices
d. Seeks appropriate guidance for new techniques
e. Offers suggestions for change to improve department
f. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
g. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
7 - PATIENT INTERACTION:
Staff will work to enhance the patient experience in every interaction.
a. Demonstrates professional courtesy in all interactions with patients, family and coworkers.
b. Answers all questions in a polite, professional manner or finds someone who can answer the question.
c. Able to handle difficult patients or situations in a calm, professional manner.
d. Able to report issues/concerns using the chain of command.
8 - DEPARTMENT WORKFLOW AND OPERATIONS:
Staff will work to together to facilitate a smooth department workflow:
a. Prints, reviews and inquires about all department specific reports as needed
b. Completes hand off communication with each shift change or time away from the front office
c. Able to complete weekly/monthly assignments according to rotating schedule
d. Follows schedule for retrievex process
e. Assists with ordering of supplies
f. Assists with taking minutes according to rotating schedule
9 - DAILY OFFICE FUNCTIONS:
Staff is able to independently manage daily office functions:
a. Able to perform multiple work tasks efficiently and effectively
b. Able to maintain a high level of concentration at all times
c. Able to be able to identify within themselves when they may need time away from the front desk and to find the appropriate coverage
d. Participate in professional and appropriate conversations while at the front desk or while in the area of patients/family members
e. Able to work under pressure and to maintain composure during stressful situations
f. Able to provide a high level of service for all interactions at the front desk
g. Able to complete tasks according to assigned deadlines
h. Utilizes critical thinking and problem solving in day-to-day operations as well as in emergent situations.
i. Communicates appropriately and effectively following chain of command.
j. Demonstrates dependability and flexibility in meeting scheduling needs of the department.
10 - DISCHARGES:
Reviews discharge list created by clinicians and discharges patients in an accurate and timely manner.
a. Records discharged charts in Retrievex according to Retrievex workflow process. 
Minimum Education - Preferred 
High School Diploma preferred. 
Minimum Work Experience 
One to two (1&ndash;2) years healthcare office experience required. 
Required additional Knowledge, and Abilities 
Strong customer service skills both in person and by telephone required.
Prior Epic experience for scheduling and registration preferred.
Previous interactions with patients and families preferred.</div>

Patient Coordinator

<div>Job Description Summary
As a Hospitalist Physician at SSH, you will report, through the Hospitalist Program directors, to the Chief of the Department of Medicine. You will have such duties and responsibilities as are set forth below and as may be reasonably requested by SSH from time to time. You shall perform the medical services faithfully, with due diligence and efficiency, to the best of your ability, and in accordance with the applicable standards of your profession, canons of professional ethics and all laws and SSH policies in effect from time to time. You will render medical services solely on behalf of SSH, and you will undertake other business engagements (paid or unpaid) only with SSH&rsquo;s written consent. SSH recognizes that teamwork and flexibility are essential to providing 24-hour per day patient-centered care. SSH expects you to be respectful of your patients, other health care providers, and the physicians and staff of SSH. You shall be professional at all times and adhere to HIPAA standards with regard to maintaining confidentiality of patient information. You will have several different roles as a SSH Hospitalist Physician. These roles include admitting, attending physician coverage, and performing consults at the request of other physicians. Regardless of role, you will be required to use approved SSH patient care treatment plans and order sets, when appropriate. At times, you will supervise a SSH Physician Extender. You shall respond to all emergency codes within SSH, will be a member of the Rapid Response Team, and will participate in educational and policy meetings requiring medical expertise.
Job Description
1. Patient Care 
a. Physician provides clinically appropriate care, including prompt response to all emergency consults and attendance at all codes. 
 
b. Physician ensures that patient care needs are met by prioritizing tasks well. 
 
c. Physician shows compassion when dealing with patients. 
 
d. Physician demonstrates consistent professionalism when dealing with patients. 
 
e. Physician maintains confidentiality of patient information. 
 
2. Communication 
a. Physician keeps patients and families well informed of medical issues. 
 
b. Physician keeps other hospitalists well informed of active issues. 
 
c. Physician keeps referral PCP and specialists well informed. 
 
d. Physician is receptive to feedback and constructive criticism. 
 
3. Documentation 
a. Admission H&amp;P clearly addresses abnormal findings and includes a well-focused plan for inpatient evaluation. 
 
b. Progress notes are well written, clinically appropriate and include review of abnormal findings. 
 
c. Daily progress notes clearly indicate why continued inpatient care is necessary. 
 
d. Patients on Telemetry have documented rhythm review and clearly documented rationale for continued monitoring. 
 
e. Discharge summaries are dictated on day of discharge; include plans for post acute or outpatient follow up; and clearly identify &ldquo;issues outstanding at time of discharge.&quot; 
 
f. Primary care physicians are clearly identified in all dictated documentation. 
 
g. Handwriting is legible, and all orders are timed and dated. 
 
h. Medical Records are completed on a weekly basis. 
 
i. Physicians adhere to the institutional &ldquo;Do Not Abbreviate List.&quot; 
 
j. Physicians are knowledgeable and compliant with E&amp;M coding and HIPAA regulations. 
4. Teamwork 
a. Physician contributes to professional growth of the practice and participates in group and hospital meetings. 
 
b. Physician establishes and maintains cooperative working relationships with case managers, physician reviewers, nurses and therapists. 
 
c. Physician establishes and maintains professional relationships with referral physicians and members of the active medical staff. 
 
d. Physician promptly responds to ED physicians and helps to facilitate ED patient flow. 
 
e. Physician starts each shift on time. 
 
f. Physician completes required office paperwork in a timely fashion. 
 
g. Physician is courteous to others and promotes mutual respect. 
 
5. Efficiency 
a. Physician meets the expected level of productivity when admitting patients. 
 
b. Physician meets the expected level of productivity when rounding on patients. 
 
c. Physician discharges patients in a timely fashion. 
 
d. Physician establishes and manages clinical priorities effectively. 
6. Overall 
 
a. Physician demonstrates commitment to achieving superior patient satisfaction. 
 
b. Physician demonstrates commitment to achieving superior referral physician satisfaction. 
 
c. Physician is a knowledgeable and valuable asset to the group. 
 
Minimum Education - Preferred 
Medical Degree from an accredited institution 
 
Minimum Work Experience 
Internship and Residency in Internal Medicine or Family Practice Medicine from an accredited institution
Requires ACLS certification as tracked by the Medical Staff Office
Requires DEAx number for the ability to prescribe Buprenorphine/Suboxone
Requires an Internal Medicine or Family Medicine background.
Must maintain a flexible schedule to work shifts on nights and weekends.
Must be fluent in English, both verbal and written, and experience in direct patient care is essential.</div>

Hospitalist

<div>Job Description Summary
Under the direction of the Manager of Patient Transport and Visitor Services, the Dispatcher will function within the guidelines of South Shore Health&rsquo;s policies and procedures. The Dispatcher receives and assigns dispatch requests from departments to the Patient Transporters and the appropriate documentation of such services. He/she also provides scheduling backup in absence of the Manager/Supervisor. The Dispatcher provides prompt, courteous, customer service to patients, visitors and co-workers. He/She works in collaboration with other team members and ancillary departments by providing excellent service. Responsible for safe transport of patients, specimens, and equipment. He/she is responsible for the safe transport of patients via wheelchair or stretcher. This may also include the transport of patients with oxygen, IV poles and other equipment. The Dispatcher is responsible for maintaining a clean environment in the Transport office.
Job Description
ESSENTIAL FUNCTIONS 
1 - Answers the phone and dispatches services prioritizing needs of the nursing department.
 a - Answers calls within three rings.
 b - Monitors accuracy of calls received through TCC order entry.
 c - Logs calls received by phone or through Epic immediately.
 d - Accurately informs departments of patient departure and return to unit.
 e - Informs departments of patient departure as soon as possible.
 f - Provides back up coverage for sick call, etc., scheduling in the absence of supervisor and manager.
 g - Ensures all transporters on duty have assignments; i.e., equipment maintenance.
 h - Reports issues, problems, etc., to Supervisor/Manager as needed.
2 - Attends mandatory in&ndash;services as required by South Shore Health &amp; Educational Corporation. CPR certified.
 a - Bi-annually attendance at in&ndash;service mandatory; i.e., CPR.
3 - Clarifies instructions and asks guidance when necessary
 a - Transporters ask for clarification on each call as needed.
4 - Procures needed supplies and equipment as needed in a cost&ndash;effective manner.
 a - Supplies necessary for the running of the department are procured daily and weekly as necessary.
5 - Enters and tracks appropriate information in the computer.
6 - Transports patients in a safe, timely manner.
 a - Picks up patients and transports to designated area within 18&ndash;20 minutes as noted in log.
7 - Is courteous and professional at all times.
 a - Transporters will maintain a professional, courteous attitude toward patient, co&ndash;workers and all departments daily.
8 - Transports lab specimens from all areas (lab, ambulatory, etc.).
 a - Lab specimens will be transported with universal precautions carried out.
9 - In time of emergency, brings code cart.
 a - Immediately upon request, code cart is brought to designated unit.
10 - Discharges patients following proper procedure.
 a - Upon notification of discharge, patient is safely brought to main entrance.
11 - Transports x&ndash;ray reports, medical records and all other equipment necessary, O2, etc.
 a &ndash; Safety handles gas cylinders and safely applies patient oxygen administration devices under direct Nursing supervision.
12 - Monitors the safety of the behavior management patient.
 a - Checks for Blue For Behavior bar on Patient Room placard.
JOB REQUIREMENTS
Minimum Education - Preferred
High school education or equivalent preferred. You must be 16 years or older at the time of filing an application.
Minimum Work Experience
Previous hospital experience preferred but not required
Required additional Knowledge and Abilities
Ability to communicate verbally and in writing in the English language.
Ability to move or lift patients and equipment.
This position requires the candidate to be on their feet most of the shift as required.
Ability to provide a high-level of customer service to patients and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.
Ability to properly delegate tasks based on priority.</div>

DISPATCHER

Join South Shore Health and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

South Shore Health

ABOUT_COMPANY

Patient Coordinator

Hospitalist

DISPATCHER