Qureos Mentor

South Shore Health

<div>Job Description Summary
Under the direction of the department Nurse Supervisor, the employee will perform a variety of medication refill tech duties in support of the assigned clinical departments at South Shore Medical Center. These clinical departments include Internal Medicine, Family Medicine, Pediatrics, and OBGYN. Job duties include but are not limited to maintaining HIPPA compliance, completing a thorough chart review which includes reviewing last office visits, last refill encounters, reviewing laboratory results, determining which laboratory tests are due based on medication being requested and ordering said lab tests, etc, refilling medications by pending the medication order to the appropriate provider, reviewing how many refills are appropriate based on the SSMC Standard Guide to Medication Refills, communicating to secretary pools to schedule appointments as appropriate, communicating information to patients through direct and indirect interactions, documenting appropriately in the EMR, and having knowledge of and adheres to the SSMC mission Statement and all SSMC policies and procedures.
Job Description
ESSENTIAL FUNCTIONS
1. Has full understanding of pharmacology for drug classification, drug schedule and drug reactions.
2. Completes thorough chart review for medication that is to be refilled and ensures refill medication, dosage and pharmacy are correct.
3. Relays patient information for any needed appointments to the appropriate secretarial and/or laboratory staff in a timely manner.
4. Initiate refill encounters and route medication to the appropriate provider.
5. Utilizes smart phrases correctly in the EMR.
6. Initiate medication refills in MyHealth and respond to patients in a timely manner.
7. Consistently complete &gt;= 60 prescription in an 8 hour shift or 10 prescriptions per hour.
8. Function as a team member; appropriately seek help when needed. Communicate critical patient
9. Information to the nurse team leader, triage nurse and/or provider.
10. Communicate with appropriate telephone etiquette to patients calling in to the Prescription refill line
11. Retrieves refill information from the voicemail lines, patient calls, pharmacy requests, my chart, and Patient Renewal Request in the 48 hour window timeframe.
12. Assist in the orientation and training of new employees
13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
14. Abide by and promote all SSMC Service Standards
JOB REQUIREMENTS
Minimum Education
High School Degree or equivalent. Background or experience in medical field or pharmacy field required. Completion of state or national pharmacy certification test preferred but not required
Minimum Work Experience
One year in a similar environment preferred. Pharmacy or Medical background required
Licenses / Certificates
Valid state or national pharmacy technician certification preferred.
Required additional Knowledge and Abilities
Knowledge of state and federal pharmacy guidelines.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Extensive knowledge of medication classifications and English grammar.
Excellent keyboard and computer skills; and excellent organizational skills.
Skill in establishing and maintaining effective working relationships with medical and other office staff and the public.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations.
Ability to read, understand and respond to detailed oral and written instructions.
Ability to communicate clearly.
Employee must demonstrate computer proficiency through efficient use of the electronic medical record; e-mail; SSMC software; phone systems; and other computer software as required.</div>

Refill Specialist, SSMC

<div>Job Description Summary
Under the general supervision of the Director of Clinical Transformation, this role will serve as a Case Management Specialists for the Population Health team. Works in coordination with various care partners across the System to coordinate service and resources as needed to support patient care at the right place at the right time. This position will directly support Population Health clinical initiatives and the CMS TEAM program including spending time embedded at preferred SNF facilities and conducting patient outreach and care coordination both in person and via phone.
Job Description
ESSENTIAL FUNCTIONS<ul><li>Works as a member of the Population Health team</li><li>Participates in the Population Health Ambulatory case management program</li><li>Attends weekly Medicare meetings at assigned preferred SNFs</li><li>Meets with and follows ACO and CMS TEAM patients in preferred SNF facilities to assure post-op protocol adherence and coordinate discharge planning</li><li>Conducts pre-surgical outreach to CMS TEAM patients</li><li>Escalates any patient questions/concerns to the appropriate team member</li><li>Serves as a liaison between ED and inpatient case management teams to assist with CMS TEAM and other risk-product patient identification, screening and care planning</li><li>Supports MIH as needed by assisting in creation of patient care plans and supporting discharge planning</li><li>Discusses MIH with patients and caregivers when needed</li><li>Coordinates outpatient services for ambulatory patients including specialty pharmacy, VNA, palliative care, etc</li><li>Coordinates community SNF placements</li><li>Serves as a population health liason to the Community Benefits Committee</li><li>Coordinates transportation services for patients unable to secure transportation to ambulatory appointments</li><li>Participates in education to ACO/IDN practices around Population Health clinical programs including MIH and ambulatory case management</li><li>Develop relationships with community partners to strengthen SSH&rsquo;s commitment to providing excellent care to our patients and community</li><li>Safety Awareness &ndash; Foster a &ldquo;Culture of Safety&rdquo; through personal ownership and commitment to a safe environment.
</li><li>Verifies the patient using two unique identifiers.
</li><li>Complies with the current CDC hand hygiene guidelines through proper handwashing, as observed by the nurse manager and peers.</li><li>Makes appropriate use of personal protective equipment at all times</li><li>Adheres to universal precautions.</li></ul>
- Professional Development - Assumes overall responsibility for professional development by incorporating evidenced-based practice, research, and performance improvement initiatives as a part of ongoing practice.<ul><li>Technology and Learning</li><li>Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.</li><li>Embraces technological advances that allow us to communicate information effectively and efficiently based on role.</li><li>Able to navigate multiple technology platforms to support work; to include Epic Clin Doc, Ambulatory Healthy Planet module, Epic Care Link, My Chart, Patient Ping, Arcadia, Tiger Connect, Zoom, Jabber and Outlook.</li><li>Must have a smartphone mobile device available for business use which can support Tiger Connect communications at all times during work day</li><li>Demonstrated competency in basic computer and keyboard skills required, Microsoft Office, Outlook, EPIC preferred.</li><li>Knowledge of basic medical terminology required.</li></ul>
JOB REQUIREMENTS
Minimum Education - Preferred
BS in Psychology, Social Work, Communications or health related field preferred.
Minimum Work Experience
3-5 years recent healthcare experience or related field preferred. Experience working with patients and families, elders and their caregivers, and/or various other community populations desirable. Knowledge of community resources, SNF, eligibility and referral processes. Experience working with patients and families over the phone. Experience working in a team atmosphere.
Required additional Knowledge, and Abilities
Excellent communication skills required; ability to work independently and at times under stressful situations required. Ability to problem solve and follow standard workflow protocols as directed by clinical lead. Strong customer service skills both in person and by telephone required. Ability to time manage, set priorities and self-organization will be essential to success of employee. Ability to work collaboratively within a multidisciplinary team adhering to the Pillars of Excellence required. Experience working with patients with chronic health needs and their families required. Demonstrated competency in basic computer and keyboard skills required. Knowledge of basic medical terminology preferred, or completion of course within first year of hire. Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Patients, Families, Physicians, Registered Nurses, Care Managers, Social Workers, and other care team members</div>

Population Health Case Management Specialist

<div>Job Description Summary
Under the direction of the Manager of Patient Transport and Visitor Services, the Patient Transporter will function within the guidelines of South Shore Health&rsquo;s policies and procedures. The Patient Transporter provides prompt, courteous, customer service to patients, visitors, and co-workers. He/ She works in collaboration with other team members and ancillary departments by providing excellent service. Responsible for safe transport of patients, specimens, and equipment. He/ She is responsible for the safe transport of patients using a wheelchair or stretcher. This may also include the transport of patients with oxygen, IV poles and other equipment. He/ She may also be responsible for carrying out dispatch services and the appropriate documentation of such services when needed.
Job Description
ESSENTIAL FUNCTIONS
1. Safety/Quality - Fosters a &ldquo;Culture of Safety&rdquo; through personal ownership and commitment to a safe environment. 
a. Verifies patient identification prior to the start of any transport. 
b. Safely transports patients between departments (radiology, PACU, medical surgical units, and emergency department) using stretchers, wheelchairs, and beds. 
c. Follows proper hand hygiene to support patient and staff safety. 
d. Picks up patients and transports them to the designated areas within 18&ndash;20 minutes. 
e. Assists with maintaining a safe, clean, and orderly patient environment. 
f. Responsible for following Infection Prevention guidelines in cleaning and maintaining stretchers, wheelchairs, and other applicable equipment. 
g. Monitors the safety of the behavior management patient. Checks for Blue for Behavior bar on patient room placard.
2. Patient Care/ Clinical Support Responsibilities 
a. Assisting with patient transfers using specialized equipment such as slide boards, gait belts, etc. 
b. Monitor patient comfort and condition during transport. 
c. Monitor O2 &amp; IV lines during transport for safety and changes. 
d. Report any changes or concerns to nursing staff. 
e. Assist in patient repositioning and hygiene support. 
f. Discharges patients following proper procedures. Upon notification of discharge, the patient is safely brought to the main entrance or departure lounge. 
g. Transports lab specimens from all areas (inpatient units, ambulatory, etc.) to the Laboratory using universal precautions carried out. 
h. Transports x&ndash;ray reports, medical records and all other equipment necessary, O2, etc. 
i. Safely handles gas cylinders and safely applies patient oxygen administration devices under direct Nursing supervision. 
j. In time of emergency, bring a code cart to the designated unit.
3. Communication and Coordination 
a. Communicate clearly with nursing and clinical staff. 
b. Accurately inform departments of patient departure and return to unit as soon as possible. 
c. Communicate and engage with patients in a positive style/ technique providing reassurance and emotional support. 
d. Communicate any concerns or observations to clinical staff. 
e. Maintains awareness of patient belongings and coordinates with clinical staff to ensure proper labeling is present. 
f. Considers the individual needs of each person with whom they interact. 
g. Interacts with sensitivity in the delivery of services of diverse populations as needed. 
h. Maintain a professional, courteous attitude toward patients, co&ndash;workers, and all departments daily. 
i. Clarifies instructions and asks guidance when necessary to maintain patient safety. 
j. Maintains on&ndash;going communication with the nurse assigned to the patient.
4. Technology 
a. Utilizes software applications required by department and unit standards. 
b. Accountable to understand how to operate SSH issued device to receive transport orders and document completion of services. 
c. Answers the phone and dispatches services when needed, prioritizing needs of the nursing department. If covering the Dispatcher, logs calls appropriately, as they come in over the computer.
5. Professional Development 
a. Attends mandatory in&ndash;services as required by South Shore Health. 
b. Biannual attendance at in&ndash;service mandatory; i.e., CPR. 
c. Completes annual education as assigned through Healthstream or other learning management systems by CPDS in a timely manner. 
d. Accountable for being informed about changes in hospital policy and procedures.
6. Compliance 
a. Complies with applicable policies and procedures. 
b. Safeguards the privacy and security of patient information. The employee complies with policies and procedures relating to SSH&rsquo;s privacy and security programs. 
c. Brings potential compliance issues to a manager, supervisor, executive director, or VP. 
d. Complies with the mandatory education requirements of compliance, privacy, and security programs. 
JOB REQUIREMENTS
Minimum Education - Preferred 
High school education or equivalent preferred. You must be 16 years or older at the time of filing an application. 
Minimum Work Experience 
Previous hospital experience preferred but not required 
Required additional Knowledge and Abilities
Ability to communicate verbally and in writing in the English language.
Ability to move or lift patients and equipment.
This position requires the candidate to be on their feet most of the shift as required.
Ability to provide a high-level of customer service to patients and staff in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.</div>

DISPATCH ATTENDANT

<div>Job Description Summary
Serves as the administrative resource person within the Hospital for interpretation and implementation of policies and procedures for all departments. Collaborates with Department Directors/Nurse Managers to guide staff in the process of problem resolution.
Job Description
ESSENTIAL FUNCTIONS 
 
1. PROBLEM RESOLUTION 
Accurately identifies real/potential problems affecting the organization and implements solutions with follow-through and communication of outcome. 
a. Responds to administrative problems, defines and resolves problems as they arise. Utilizes on-call director and administrator as necessary. 
b. Completes required documentation of problem, investigative findings, action plan and follow-up reports as necessary within established timeframe. 
c. Identifies and takes action to address potential system and safety issues. 
 
2. PROFESSIONAL DEVELOPMENT 
Maintains current clinical knowledge relative to population of patients from newborn throughout the lifespan and keeps current with hospital policies/procedures. 
a. Develops written goals based on individual and department needs as evidenced by performance appraisal. 
b. Attends and shares information obtained at continuing education programs with peers by verbal and/or written reports at staff meetings. 
c. Maintains current certifications/licensure as required by job. 
d. Actively participates in organizational leadership development opportunities. 
e. Represents nursing through participation in professional nursing activities as evidenced by attendance at meetings of professional nursing organizations. 
 
3. COMMUNICATION 
Maintains lines of communication vertically and horizontally throughout the organization. 
a. Meets with nurse managers on an on-going basis to discuss plans, progress, problems, needs of clinical staff/ unit. 
b. In collaboration with the senior staff and charge nurse, identifies high risk patients/areas of concern and communicates to nursing administration/nurse manager on the next shift as evidenced by verbal and written reports. 
c. Facilitates two-way communication between nursing administration and nursing staff as evidenced by the flow of information.
4. PATIENT FLOW 
Manages patient flow at all points of entry, to assure placement in appropriate level of care. Provides support and resources to assure timeliness of discharges and transfers to outside facilities. 
a. Collaborates with nurse managers/patient flow facilitator and operations supervisors to ensure availability of appropriate staff. 
b. Monitors bed assignments in collaboration with Patient Access Department and prioritizes admissions based on acuity and clinical presentation. 
c. Rounds on patients and engages in service recovery efforts when needed. 
 
5. STAFF DEVELOPM,ENT/CLINICAL RESOURCE 
a. Acts as a professional role model for all nursing staff and supports nurses at the bedside by giving direction in setting and maintaining standards of safer, effective nursing care. 
b. Establishes a rapport with all managers, makes recommendations regarding the need for specific in-service education. 
c. Provides orientation to facility for in-house physicians. 
d. Acts as a resource for staff in interpreting hospital/departmental policies. 
 
6. HUMAN RESOURCE MANAGEMENT 
Manages human resources to assure quality services and promote positive employee relations. 
a. Provides input for performance evaluation of nursing personnel as requested by nurse manager. 
b. In association with Nurse Manager, will counsel staff on a one-to-one basis as evidenced by written report. 
c. Maintains effective and appropriate staffing by monitoring employee overtime and absenteeism. 
 
7. TECHNOLOGY 
Embraces technological solutions to work processes and practices. 
a. Efficiently uses Lotus Notes to read and respond to email in a timely fashion, uses databases as indicated and stays current with organizational communication. 
b. Masters ReportXpress to monitor staff payroll practices and approve payroll per hospital policy and procedure. 
c. Uses web-based incident reporting system to initiate, assign and complete follow-up of all unit based incident reports. 
d. Is proficient in the use of technology and IS platform to support programs and departments of responsibility. 
 
8. SAFETY 
Fosters a &quot;Culture of Safety&quot; through personal ownership and commitment to a safe environment. 
a. Monitors and provides follow-up with any and all staff compliance issues related to &quot;time out&quot; with invasive procedures, patient identification, Do Not Use Abbreviations, telephone orders, infection control standards, use of equipment and alarms and compliance with fall risk assessment. 
b. Ensures that the environment of caer is regulatory ready at all times. 
c. Addresses all actual and potential safety risks as identified through the Chain of Command by staff or by other organizational bodies.
JOB REQUIREMENTS
Minimum Education - Preferred
BSN or equivalent preferred, Masters preferred.
Minimum Work Experience
A minimum of four (4) years of current clinical nursing experience in a hospital environment in which leadership, interpersonal skills, clinical expertise and professional creativity has been demonstrated is highly desired. 
Required Licenses / Registrations
RN - Registered Nurse
Required Classes/Skills
ACLS - Advanced Cardiac Life Support - 2 Year certificate in Advanced Cardiac Life Support.</div>

Administrative Clinical Coordinator-Nursing Supervisor (Per Diem)-1

Join South Shore Health and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

South Shore Health

About Company

Refill Specialist, SSMC

Population Health Case Management Specialist

DISPATCH ATTENDANT

Administrative Clinical Coordinator-Nursing Supervisor (Per Diem)-1