Qureos Mentor

Southside Bank

<div>Position Title:
Teller I
FSLA Status:
Non-Exempt
Reports to:
Branch Manager
Branch:
Chandler In-Store
Pay:
$16.00 (+ for experience)
Benefits:<ul><li>
Medical, Prescription Drugs, Dental, and Vision Insurance</li><li>
Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment</li><li>
401(k) with a Match</li><li>
Basic, Voluntary, and Dependent Life Insurance</li><li>
Paid Time Off</li><li>
Paid Bank Holidays</li><li>
Workplace Wellness Programs</li><li>
Employee Assistance Programs</li><li>
Tuition Reimbursement</li></ul>
Job Summary: To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.
Essential Functions:
Customer Service<div><ul><li>
Perform Southside Bank&rsquo;s customer service standards with each customer interaction.</li><li>
Consistently perform with accuracy and efficiency to build customer confidence and trust.</li><li>
Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.</li><li>
Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.</li><li>
Complete customer thank you calls and follow up of problem resolution as directed by management.</li><li>
Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.</li><li>
Recognize each customer transaction as a cross-sell opportunity. Identify and respond to the needs of new and potential customer by listening and clarifying their needs. Direct customers as needed to other Southside departments.</li><li>
Maintain the security and confidentiality of all sensitive Bank information.</li><li>
Accurately communicate account information to customers.</li></ul></div>
 Operational Excellence<div><ul><li>
Understand and agree to abide by the policies and procedures established at Southside Bank.</li><li>
Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).</li><li>
Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.</li><li>
Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies. Ensure that all cash outages are reported to management.</li><li>
Accept and verify customer deposits.</li><li>
Cash checks and process less cash transactions within authorized limits; obtain supervisor&rsquo;s approval to process transactions which exceed authorized limits.</li><li>
Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy.</li><li>
Continue professional development through training, seminars, membership in professional associations, as applicable.</li><li>
Responsible for complying with audit policies and procedures as they pertain to this position.</li><li>
Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank&rsquo;s Information Security Program.</li><li>
Understands and agrees to abide by the policies and procedures established at Southside Bank.</li><li>
Must comply with all applicable laws and regulations.</li><li>
Perform collection item processing such as dealer drafts and foreign items.</li></ul></div>
Team Relations<div><ul><li>
Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank&rsquo;s mission, CORE Values, and Blue Book culture guide.</li><li>
Contribute to a positive team environment with peers in and out of the branch.</li><li>
Participates in proactive team efforts to achieve departmental and company goals.</li><li>
Assist with opening and closing duties.</li></ul></div>
Additional Functions:<div><ul><li>
Participates in special projects as assigned.</li><li>
Complies with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.</li><li>
Performs additional duties as assigned or directed.</li></ul></div>
Required Education/Experience:<div><ul><li>
High School Graduate or the equivalent required.</li><li>
Minimum 6 months cash handling or customer service experience preferred.</li><li>
Proficient in typing, 10-key calculator and data entry.</li><li>
Excellent oral and written communication skills.</li><li>
Completion and comprehension of the following Southside Bank instructor led classes:<ul><li>
New Employee Orientation</li><li>
Teller Training, Teller Advanced and Professional Teller</li></ul></li></ul></div>
 Physical Activity/Dexterity:<div><ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
Sedentary physical activity performing non-strenuous daily activities of an administrative nature.</li><li>
Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.</li></ul></div>
 Physical Environment Demands:<div><ul><li>
Must be able to remain in a stationary position for 75% of the time.</li><li>
Constantly operates a computer and other office productivity machinery, such as a computer, scanner, computer printer, etc.</li><li>
The person in this position needs to frequently move about inside the branch location to assist customer&rsquo;s transactions, access different machinery, process cash, etc.</li><li>
Constantly positions self to maintain computers in the branch, including under the desks or in a different area of the branch.</li><li>
This person must be able to detect, recognize, and identify customers as they begin assisting them.</li><li>
Must be able to transport 25 pounds of coin a distance of 5-25 feet from a work station to the vault, up to five times a day, depending on how much coin is delivered that day.<ul><li>
Motor branches &ndash; employee must transport the cash from work booth inside the branch.</li><li>
In-store branches &ndash; employee must transport the cash from the coin machine to a bag which is moved to the vault.</li></ul></li></ul></div>
 Working Conditions/Environment:<div><ul><li>
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.</li><li>
Moderate noise (e.g. business office with computers and printers, light traffic).</li></ul></div>
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</div>

Teller I

<div>Position Title:
IT Tech Support Specialist I
Exempt Status:
Non-Exempt
Reports to:
IT Service Desk Manager
Location:
Fort Worth, White Settlement (On Site)
Full-time Benefits:<ul><li>
Medical, Prescription Drugs, Dental, and Vision Insurance</li><li>
Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment</li><li>
401(k) with a Match</li><li>
Basic, Voluntary, and Dependent Life Insurance</li><li>
Paid Time Off</li><li>
Paid Bank Holidays</li><li>
Workplace Wellness Programs</li><li>
Employee Assistance Programs</li><li>
Tuition Reimbursement</li></ul>
Job Summary: Responsible for troubleshooting IT related issues from problem determination through resolution. This includes tracking and reporting utilizing Help Desk tracking software. Respond to incoming calls, determining initial priority, document, resolve or assign and track status from other IT staff.
Essential Functions:<ul><li>
Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank&rsquo;s mission and core values.</li><li>
Answers Help Desk calls, identifies problem, documents problem, determines priority, resolves if possible, assigns if necessary, and tracks progress until resolution.</li><li>
Researches issues for possible acceptable work around to reported problems.</li><li>
Develops repeated problem resolution intelligence within the Help Desk system to assist in expediting future calls and facilitate training of new staff.</li><li>
Provides hardware support and user relocation assistance for team members and end-users.</li><li>
Establishes and maintains strong communication with management and Bank staff associated with the reporting of problems.</li><li>
Maintains confidentiality of all sensitive Bank information.</li><li>
Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank&rsquo;s mission, CORE Values, and Blue Book culture guide.</li><li>
Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.</li><li>
Participates in proactive team efforts to achieve departmental and company goals.</li><li>
Understands and agrees to abide by the policies and procedures established at Southside Bank.</li><li>
Responsible for complying with audit policies and procedures as they pertain to this position.</li><li>
Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank&rsquo;s Information Security Program.</li><li>
Must comply with all applicable laws and regulations.</li></ul>
Additional Functions:<ul><li>
Troubleshoots system/software issues and implements technical solutions related to infrastructure/corporate systems.</li><li>
Assists in set-up, configuration, and supports internal/external systems and network and client operating systems as appropriate.</li><li>
Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.</li><li>
Performs additional duties, as assigned or directed.</li></ul>
Required Education/Experience:<ul><li>
Associate degree (A. A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.</li></ul>
Necessary Skills:<ul><li>
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.</li><li>
Ability to write information and respond to questions from groups of managers, clients, customers, and the general public.</li><li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Ability to write routine reports and correspondence.</li><li>
Ability to speak effectively before groups of customers or employees of organization.</li><li>
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li><li>
Ability to apply concepts of basic algebra and geometry.</li><li>
Ability to define problems; collect data, establish facts, and draw valid conclusions.</li><li>
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.</li><li>
Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc.</li><li>
Handle multiple tasks simultaneously.</li></ul>
Physical Activity/Dexterity:<ul><li>
Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.</li></ul>
Physical Environment Demands:<ul><li>
Must be able to remain in a stationary position 90% of the time.</li><li>
The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.</li><li>
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.</li><li>
Constantly positions self to operate on a computer.</li><li>
The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.</li></ul>
Working Conditions/Environment:<ul><li>
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.</li><li>
Moderate noise (e.g. business office with computers and printers, light traffic).</li><li>
Traveling when required.</li></ul>
Work Schedule/Hours:<ul><li>
Monday through Friday; 7:30am &ndash; 5:30pm.</li><li>
Available for overtime, as needed.</li><li>
Available for on-call rotation.</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</div>

IT Tech Support Specialist I - ON SITE

Join Southside Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Southside Bank

About Company

Teller I

IT Tech Support Specialist I - ON SITE