Qureos Mentor

Starlink Qatar

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated Support Engineer for Product-Project Onboarding to act as the crucial link between project completion and operational readiness. In this role, you will be responsible for the seamless transition of new products and projects into our live support environment. You will meticulously review project documentation, SLA commitments, and solution designs to ensure all operational requirements are met. A key part of your role will be configuring and tuning internal systems, including NMS and ticketing tools, to support these new services. Collaborating with project managers, solution architects, and support teams, you will ensure a smooth handover, provide essential training, and create comprehensive support documentation. Your expertise in Telco product lifecycles and ITIL frameworks will be vital for maintaining service assurance and driving process improvements. This position is perfect for a proactive problem-solver passionate about ensuring new technologies are effectively integrated and supported from day one.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; 4+ years of experience in a support or similar role within a Telecommunications or IT environment.
 
 
 &rtrif; Demonstrable experience in onboarding new products or projects into an operational support framework.
 
 
 &rtrif; Hands-on experience with the configuration and tuning of NMS, ticketing tools, and monitoring platforms.
 
 
 &rtrif; Strong skills in reviewing and validating technical documentation, including SLAs, AS-IS documents, and solution designs.
 
 
 &rtrif; Solid understanding of Telco products, particularly MPLS &amp; VPN services.
 
 
 &rtrif; Proven ability to create and maintain support documentation, including Standard Operating Procedures (SOPs) and network diagrams.
 
 
 &rtrif; Working knowledge of ITIL processes, especially incident and problem management.
 
 
 &rtrif; Ability to understand complex technical implementation plans and system acceptance criteria.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Engineering, Computer Science, or a related technical field.
 
 
 &rtrif; ITIL Foundation certification or higher.
 
 
 &rtrif; Experience in providing training and knowledge transfer to L1/L2 support teams.
 
 
 &rtrif; Proven stakeholder management skills with experience liaising between technical and business teams.
 
 
 &rtrif; Familiarity with project management frameworks like PMBok.
 
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Support Engineer - Project/Product Onboarding

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated Service Manager to oversee our strategic corporate and government accounts, ensuring exceptional service delivery and assurance. This pivotal role involves managing the full lifecycle of installation projects for fixed, mobile, and ICT services, while also coordinating scheduled outages and leading coverage improvement initiatives. As the primary technical liaison, you will handle client escalations, provide strategic guidance during decision-making, and conduct regular service reviews to maintain strong client relationships. Your responsibilities will include ensuring SLA adherence, proactively resolving faults, and identifying upsell opportunities. The ideal candidate will be adept at crafting client reports, managing MPLS and voice services, and fostering seamless communication between clients and internal teams. You will drive continual service improvement and ensure profitability through cost-effective solutions. This position requires advanced problem-solving skills and a professional demeanor to uphold our company's reputation.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Computer Science, Electronics, or Telecommunications.
 
 
 &rtrif; Minimum of 6 years in service delivery or service management within the telecom sector.
 
 
 &rtrif; Mandatory ITIL V3 Expert/Intermediate or ITIL V4 equivalent certification.
 
 
 &rtrif; Mandatory and current CCNP Certification or higher.
 
 
 &rtrif; Demonstrated experience leading continual service improvement (CSI) initiatives in large enterprises.
 
 
 &rtrif; Proficiency with MS Project, Visio, and Business Process Management (BPM) tools.
 
 
 &rtrif; Expertise with OSS/BSS applications relevant to service delivery.
 
 
 &rtrif; Strong knowledge of telecom and ICT products including MPLS, voice, security, and managed infrastructure.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience managing services for corporate and government clientele.
 
 
 &rtrif; Advanced understanding of supply chain and procurement processes.
 
 
 &rtrif; Proven ability in project management and overseeing complex installations.
 
 
 &rtrif; Excellent client engagement and strategic account management skills.
 
 
 &rtrif; Experience in identifying and developing upsell opportunities within existing accounts.
 
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Service Manager

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a
 
 Senior Artificial Intelligence / Machine Learning Telecom Fraud Specialist
 
 to lead our defense against sophisticated telecom fraud. In this pivotal role, you will architect and deploy next-generation, AI-driven fraud detection frameworks to protect company revenue and maintain customer trust. You will be responsible for the entire lifecycle of AI/ML models targeting threats like SIM box, roaming, and OTT fraud. This position involves driving advanced predictive strategies, optimizing our core Fraud Management Systems (e.g., Subex, Mobileum), and mentoring a team of skilled analysts. You will collaborate closely with IT, Data, and Business teams to integrate cutting-edge technologies and ensure our fraud prevention capabilities are best-in-class. Your expertise will be crucial in assessing risks associated with new products and maintaining 24/7 system integrity. This is a strategic role focused on innovation, cost optimization, and making a significant impact on our bottom line by mitigating fraud-related losses.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Over 10 years of experience in telecom fraud management, with expertise in diverse cases like SIM box, roaming, and OTT fraud.
 
 
 &rtrif; Demonstrated experience managing the full lifecycle of Artificial Intelligence / Machine Learning models, from conception and design to deployment and maintenance.
 
 
 &rtrif; Hands-on expertise with industry-standard Fraud Management Systems (FMS) such as Subex, Mobileum, or WeDo.
 
 
 &rtrif; Advanced proficiency in AI/ML programming languages and libraries, including Python, R, TensorFlow, and PyTorch.
 
 
 &rtrif; Strong experience with big data and cloud technologies, including Hadoop, AWS, Azure, or GCP.
 
 
 &rtrif; In-depth knowledge of telecom network technologies, including GSM, LTE, and 5G.
 
 
 &rtrif; Proven ability to develop and implement advanced fraud strategies using predictive analytics and anomaly detection.
 
 
 &rtrif; Exceptional leadership and interpersonal skills for mentoring teams and collaborating with cross-functional departments.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; A Master's degree or Ph.D. in Computer Science, Data Science, or a related quantitative field.
 
 
 &rtrif; Professional certifications in AI/ML, data science, or fraud risk management (e.g., CFE).
 
 
 &rtrif; Experience with both Operations Support Systems (OSS) and Business Support Systems (BSS) in a telecom environment.
 
 
 &rtrif; Published research or speaking experience in the fields of AI, machine learning, or fraud prevention.
 
 
 &rtrif; Experience in a 24/7 operational environment requiring system monitoring and timely incident response.
 
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Senior AI/ML Telecom Fraud Specialist

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a seasoned Oracle SCM Techno-Functional Consultant to join our dynamic IT team. The ideal candidate will leverage their extensive technical expertise to design, develop, and implement robust solutions within our Oracle E-Business Suite R12 environment. This role is responsible for the customization and enhancement of key Procurement and Supply Chain modules, including PO, iProcurement, INV, OM, and WMS. You will be instrumental in developing RICE components, creating custom reports with BI Publisher, and building critical integrations with third-party systems. This position requires a deep understanding of Oracle PL/SQL, OAF, and Workflow to translate business requirements into effective technical solutions. Your contributions will directly impact the efficiency and effectiveness of our supply chain and procurement operations, ensuring seamless system performance and alignment with strategic goals.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Minimum of 6 years of technical experience in Oracle EBS R12 (or higher) with a focus on Procurement &amp; Supply Chain modules.
 
 
 &rtrif; Proficiency in Oracle PL/SQL, Oracle Forms, and Oracle Reports for application development and customization.
 
 
 &rtrif; Demonstrated expertise in developing RICE components (Reports, Interfaces, Conversions, Extensions).
 
 
 &rtrif; Strong experience in creating and modifying reports using XML/BI Publisher.
 
 
 &rtrif; Proven ability to develop and customize applications using Oracle Application Framework (OAF).
 
 
 &rtrif; Hands-on experience with Oracle SCM modules such as Inventory (INV), Order Management (OM), Warehouse Management (WMS), and Bill of Materials (BOM).
 
 
 &rtrif; In-depth experience customizing Oracle Procurement modules including Purchasing (PO), iProcurement, and iSupplier.
 
 
 &rtrif; Experience integrating Oracle EBS with external systems using APIs, EDI, or Oracle SOA.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Functional knowledge of Procure-to-Pay and Order-to-Cash business processes.
 
 
 &rtrif; Experience with Oracle SOA Suite for developing complex integrations.
 
 
 &rtrif; Familiarity with performance tuning of Oracle EBS applications and SQL queries.
 
 
 &rtrif; Exposure to Oracle Cloud SCM applications.
 
 
 &rtrif; Experience working in an Agile development environment.
 
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Oracle SCM Techno-Functional Consultant

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a highly experienced Oracle Finance Techno-Functional Consultant with over 12 years of expertise in Oracle E-Business Suite (EBS) R12. This senior role requires a subject matter expert (SME) to lead and contribute to implementation and rollout programs, bridging the gap between functional finance requirements and technical solutions. The ideal candidate will design, develop, and support custom RICEW components for Oracle Finance and Projects modules. You will leverage your deep knowledge of modules like GL, AP, AR, FA, CE, and the full Projects suite to provide robust solutions and technical support. This position involves creating custom solutions using PL/SQL, OAF, and BI Publisher to enhance system functionality and meet critical business needs. Your background in both functional processes and technical development will be essential for driving project success and delivering value to our finance and project management teams.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; 12+ years of experience as a Techno-Functional SME in Oracle EBS R12.
 
 
 &rtrif; Demonstrated experience in full-cycle Oracle EBS implementation and rollout projects.
 
 
 &rtrif; Expert-level functional knowledge of Oracle Financials modules: GL, AP, AR, FA, and CE.
 
 
 &rtrif; Strong functional knowledge of the Oracle Projects suite: Project Costing, Billing, Contracts, and Management.
 
 
 &rtrif; Proven experience in designing and developing RICEW components (Reports, Interfaces, Conversions, Extensions, Workflows).
 
 
 &rtrif; Proficiency in custom development using PL/SQL, Oracle Forms, Oracle Reports, and Workflow Builder.
 
 
 &rtrif; Hands-on experience with Oracle Application Framework (OAF) for creating extensions.
 
 
 &rtrif; Experience in customizing reports and dashboards using BI Publisher.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience with Oracle Cloud Financials or migration projects.
 
 
 &rtrif; Familiarity with integration of Oracle EBS with external reporting tools.
 
 
 &rtrif; Strong project management and client-facing skills.
 
 
 &rtrif; Relevant Oracle certifications in Finance or Projects modules.
 
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Oracle Finance Techno-Functional Consultant

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 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking an experienced Network Architect Lead to spearhead the architectural design of cutting-edge network solutions for premier sports venues. In this strategic role, you will be responsible for creating scalable, secure, and high-performance network infrastructures, including LAN, WAN, Wi-Fi, and data center networks, tailored for international sports events and daily operations. You will provide technical leadership and mentorship to a skilled team of network architects, guiding them through project planning, execution, and delivery. This position involves defining and documenting network architecture, performing capacity planning, and managing the full lifecycle of project documentation from business case to implementation. You will also evaluate new technologies, manage vendor relationships through POCs and RFPs, and oversee network budgets to ensure cost-effectiveness. Your expertise will be crucial in driving best practices and ensuring our network solutions meet the highest standards of performance and reliability.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; 10+ years of work experience in IT, with 6+ years in a similar network architecture role.
 
 
 &rtrif; Bachelor's Degree in Engineering, Information Technology, Computer Science, or equivalent experience.
 
 
 &rtrif; Mandatory certification: CCIE, CCNP, or an equivalent in Cloud and SD-WAN technologies.
 
 
 &rtrif; Expertise in network design and architecture for LAN, WAN, Wi-Fi, and cloud infrastructure.
 
 
 &rtrif; Proven experience leading large-scale network projects and managing a technical team.
 
 
 &rtrif; Proficiency in creating end-to-end documentation including Business Cases, RFPs, HLDs, and LLDs.
 
 
 &rtrif; Strong skills in vendor management, technology evaluation, and stakeholder communication.
 
 
 &rtrif; Demonstrated experience in budgeting, cost management, and procurement for network infrastructure.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Direct experience designing network solutions for large sports venues or major international events.
 
 
 &rtrif; Advanced knowledge of SD-WAN and cloud networking technologies and solutions.
 
 
 &rtrif; Expertise in network security principles and tools such as Cisco ISE.
 
 
 &rtrif; Strong understanding of business continuity and disaster recovery planning for critical network services.
 
 
 &rtrif; Experience in post-project cost and performance analysis.
 
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Network Architect Lead

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 The Application Support Engineer is responsible to provide technical support and assistance to end-users or customers who are experiencing issues with software applications.
 
 
 They are responsible for creating tickets, performing first level troubleshooting, diagnosing, and resolving software-related problems, as well as documenting and escalating issues when necessary.
 
 
 L1 Application Support Engineers play a crucial role in ensuring the smooth operation and functionality of various software applications.
 
 
 Operations &amp; Services is a major part of the Business BU has a significant role to play in both the achievement of customer satisfaction and service delivery &amp; assurance as defined in the annual business plans.
 
 
 The Service Delivery &amp; Assurance team offers installation and maintenance of a full range of complex and sophisticated solutions for Strategic Accounts, Commercial, Government &amp; SME &amp; SoHo customers and handles many complex Managed Solution including .
 
 
 The L1 Application Support team is essential to service assurance as they ensure services are functioning properly and provide timely support to minimize downtime and prevent disruptions. They also identify and escalate issues to higher-level support teams, helping to maintain high service quality and customer satisfaction.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 &middot; Log incidents and provide first-level technical support to end-users regarding application issues or inquiries.
 
 
 &middot; Troubleshoot and resolve software and hardware problems related to the application.
 
 
 &middot; Providing software application support under the supervision of the Senior Engineer.
 
 
 &middot; Awareness of ITIL practices and industry standards. Logging, tracking, and managing incidents in a ticketing system
 
 
 &middot; Document and track support tickets, ensuring timely resolution and proper escalation if needed.
 
 
 &middot; Perform routine maintenance and upgrades to the application
 
 
 &middot; Monitor system performance and proactively identify potential issues or improvements.
 
 
 &middot; Collaborate with cross-functional teams, such as developers and system administrators.
 
 
 &middot; Collaborating with higher-level support teams or subject matter experts to escalate complex or critical issues for further investigation and resolution.
 
 
 &middot; Conduct user training and create user guides or documentation for the application.
 
 
 &middot; Participate in on-call rotations to provide after-hours support as needed.
 
 
 &middot; Sharing knowledge and best practices with team members to enhance overall technical expertise and improve support capabilities.
 
 
 
 
 
 
 QUALIFICATION
 
 
 
 &middot; 2+ years of experience in technical support or a related field
 
 
 &middot; A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
 
 
 &middot; Good understanding of ITIL frame work: Preferably ITIL foundation certified.
 
 
 &middot; Azure Az 900 Trained or Certified
 
 
 &middot; Experience troubleshooting software applications and identifying root causes of issues
 
 
 &middot; Familiarity with ticketing systems and incident management processes
 
 
 &middot; Knowledge of operating systems (e.g. Windows, Linux) and databases (e.g. SQL Server, Oracle)
 
 
 &middot; Understanding of networking concepts and protocols (e.g. TCP/IP, DNS, HTTP)
 
 
 &middot; Exceptional communication skills in English (&amp; Arabic) to effectively communicate technical information to non-technical users.
 
 
 &middot; Experience collaborating with cross-functional teams, such as developers or system administrators
 
 
 &middot; Knowledge of ITIL framework or other service management methodologies is a plus
 
 
 &middot; Ability to work in a fast-paced environment and handle multiple priorities simultaneously
 
 
 &middot; Willingness to work outside of regular business hours when necessary (e.g. on-call support)
 
 
 &middot; Knowledge in data center Application Management and cloud environment management
 
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L1 Application Support Specialist

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