Qureos Mentor

Starlink Qatar

<div>
 
 The role of
 
 Operations Manager
 
 focuses on delivering white-glove service to high-value customers, ensuring each interaction meets elevated expectations for speed, personalization, and resolution quality. The ideal candidate combines deep Contact Center expertise with a passion for delivering differentiated experiences to premium clientele.
 
 
 
 
 
 
 Role Accountabilities:
 
 
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 Lead daily operations of the premium voice support team, ensuring excellence in customer handling, issue resolution, and service quality.
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 Ensure white-glove treatment is consistently delivered by the team, meeting the high standards expected by premium customers.
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 Monitor key performance indicators (KPIs) such as First Call Resolution (FCR), Customer
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 Satisfaction (CSAT), Net Promoter Score (NPS), and Call Handling Time while maintaining a personalized experience.
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 Coach, develop, and empower Team Leaders and agents to handle sensitive and complex
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 customer issues with empathy, urgency, and ownership.
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 Act as an escalation point for complex premium customer interactions; collaborate with cross- functional teams (e.g., product, legal, tech support) to resolve issues swiftly.
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 Review call quality, identify training needs, and work with Quality and L&amp;D teams to drive skill and behavior improvements aligned with premium service expectations.
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 Analyze feedback and insights to identify customer pain points and advocate for systemic improvements impacting high-value customers.
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 Report on team performance, customer trends, and opportunities for innovation to senior leadership.
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 </ul>
 
 
 
 
 
 
 Key Competencies:
 
 
 
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 Delivering Results &amp; Fostering Ownership:
 
 Drive for improving business results and attaining higher levels of performance.
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 Leading Teams:
 
 Demonstrating the drive required to succeed in a demanding work environment by taking ownership, aligning, building, enabling and inspiring effective teams, not limited to own team. Creating momentum and gaining commitment towards a common goal.
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 Building Customer Value:
 
 Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
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 Shaping Strategy:
 
 Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact
 
 these may have, and use them to shape the direction of the business &middot;
 
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 Driving Change:
 
 Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty and adapting to new situations and ways of working while staying focused, organized and positive.
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 Networking &amp; Influencing Collaboratively:
 
 Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
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 </ul>
 
 
 
 Skills:
 
 
 
 <ul>
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 Strong leadership and team management skills
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 Excellent communication and stakeholder management
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 Ability to handle high-value and sensitive customer cases
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 Strong problem-solving and decision-making abilities
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 Performance management and coaching experience
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 </ul>
 
 
 
 
 
 
 Minimum Experience &amp; Skills
 
 
 
 <ul>
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 Minimum 5 years of experience in similar role.
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 Proven experience in managing premium/VIP customer segments
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 Hands-on experience handling premium services queue
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 </ul>
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
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 Bachelor Degree in any discipline
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 Computer knowledge &ndash; MS Office Suite
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 </ul>
 
 
</div>

Arabic Operations Manager

<div>
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 Role Purpose
 
 
 
 Responsible for managing the overall ICT Program Management Office function which includes the overall management of the budget, procurement and commercial functions of the organisation as well as the establishment of program governance processes &amp; controls for effective management of IT Projects and Programs in alignment to the organisations ICT strategic objectives.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES &amp; ACTIVITIES
 
 
 
 
 
 
 Budget, Procurement &amp; Commercial Management
 
 
 
 Lead annual budget planning exercise in coordination with various stakeholders including senior management, team leads and external stakeholders
 
 
 Review budget computations and estimations specific to projects and programs within the procurement process.
 
 
 Oversee the management &amp; monitoring of the ICT Budget practices across all programs
 
 
 Develop overall financial controls and measurements to monitor budget utilization
 
 
 Work with IT Senior Management &amp; Team Leads to ensure project budgets are properly estimated and controlled
 
 
 Oversee the management &amp; monitoring of procurement plans, tendering progress and ensuring renewals are occurring in a timely manner in alignment with estimated budgets and operational demands
 
 
 Oversee the management &amp; monitoring of the commercial function of all contracts, work orders &amp; invoicing
 
 
 Collaborate with stakeholders, internal and external such as MSY, MCIT, and MoF and provide regular program wide updates, risks, budget, consumption etc.
 
 
 
 Project and Program Management
 
 
 
 Anchor development of program and project governance practices and ensures adherence across programs and projects
 
 
 Define, maintain and refine the IT program / project Performance Metric &amp; Measurement and program compliance standard processes
 
 
 Create and maintain program and project health assessment practices
 
 
 
 Resource Management
 
 
 
 Maintain and monitor the information of the current resource usage across programs and projects
 
 
 Forecast the future resource needs
 
 
 Assist senior management in resource planning activities. Highlight the resourcing risks to plan timely mitigation
 
 
 Assist program/project managers in the allocation of resources to meet work fluctuations and budget and time constraints in the delivery process
 
 
 
 Risk Management
 
 
 
 Identify and escalate program wide issues to senior management including risks related to budget, procurement, commercial or contractual aspects
 
 
 Collaborate with internal and external stakeholders to communicate and timely resolve commercial and procurement-related risks.
 
 
 
 Management Reporting
 
 
 
 Provide regular and timely reports to the senior management and relevant external stakeholder on all the above functions
 
 
 Develop effective reporting mechanisms for assisting program and project managers in reporting the status and health of their programs/projects
 
 
 
 People Management and Succession Planning
 
 
 
 Manage the PMO team members, assign &amp; track tasks as well as providing guidance &amp; input to the team
 
 
 
</div>

Program Manager

<div>
 
 
 Role Purpose:
 
 
 
 Define and oversee overall ICT governance practice including process &amp; requirements engineering for sport venues &amp; events business domains including driving the tournament operations planning activities for events ensuring event support readiness is in place across all ICT domains.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 ICT Governance &amp; Framework Development
 
 
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 Define, establish, and continuously improve the ICT governance framework, policies, standards, and procedures in alignment with organizational strategies and best practices.
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 Ensure ICT governance models support sport venues, tournaments, and large‑scale event operations.
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 Oversee compliance with internal governance policies, regulatory requirements, and industry standards.
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 </ul>
 
 
 Business &amp; Requirements Engineering
 
 
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 Lead end‑to‑end requirements engineering activities, including business requirements, functional and non‑functional requirements, and operational readiness requirements.
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 Engage with business stakeholders, venue operators, event teams, and technical domains to elicit, analyze, validate, and document requirements.
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 Ensure traceability of requirements from business objectives through solution design, delivery, and operational support.
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 </ul>
 
 
 Event &amp; Tournament Operations Planning
 
 
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 Drive ICT tournament and event operations planning activities to ensure event support readiness across all ICT domains.
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 Coordinate with ICT infrastructure, applications, networks, cybersecurity, service management, and vendor teams to ensure integrated readiness.
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 Support planning for critical milestones such as rehearsals, test events, go‑live readiness, and post‑event transition activities.
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 </ul>
 
 
 Stakeholder &amp; Domain Coordination
 
 
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 Act as a key interface between business units, ICT teams, vendors, and external partners.
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 Facilitate governance forums, design reviews, and decision‑making bodies to ensure alignment and timely resolution of issues.
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 Provide clear communication, reporting, and recommendations to senior stakeholders and leadership.
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 </ul>
 
 
 Assurance, Risk &amp; Continuous Improvement
 
 
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 Identify ICT risks, dependencies, and gaps impacting venues and event operations, and recommend mitigation actions.
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 Support ICT assurance activities, including readiness assessments, audits, and lessons‑learned exercises.
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 Promote continuous improvement by capturing post‑event insights and embedding them into governance and operational processes.
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 </ul>
 
 
 <ul>
 <li>
 
 Bachelor of Engineering
 
 ,
 
 Bachelor of Information Technology
 
 , or
 
 Bachelor of Computer Science
 
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 OR
 
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 Any Bachelor&rsquo;s Degree with relevant ICT experience
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 </ul>
 
 
 
 
 Required Experience
 
 
 <ul>
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 More than
 
 8 years of experience
 
 in a similar role, with strong exposure to ICT governance, business analysis, or enterprise ICT environments
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 Proven experience supporting complex, large‑scale operations such as sport venues, major events, tournaments, or mission‑critical environments
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 Experience working at a senior engineer or architect level, interacting with executive and senior stakeholders
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 </ul>
 
 
</div>

Business Analyst (ICT Governance)

<div>
 
 We are looking for an experienced
 
 Manager &ndash; Network Infrastructure
 
 to lead large-scale enterprise network environments and drive strategic delivery of network systems.
 
 
 
 Key Responsibilities
 
 
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 Develop and implement strategic plans for network infrastructure aligned with business goals
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 Design high-level network architectures, standards, and governance frameworks
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 Lead delivery of large-scale network and infrastructure projects
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 Ensure projects are delivered on time, within budget, and to quality standards
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 Drive continuous improvement, innovation, and optimization of network services
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 Evaluate emerging technologies including cloud, SaaS, and data analytics
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 Manage vendor relationships, contracts, and SLAs
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 Establish risk management and disaster recovery strategies
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 Communicate project status, risks, and outcomes to stakeholders
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 Lead and develop high-performing network engineering teams
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 Oversee service performance and operational excellence across infrastructure environments
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 </ul>
 
 
 
 
 
 Requirements
 
 
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 Minimum 15 years of experience managing enterprise network environments
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 Strong experience in multi-site, distributed, and large-scale infrastructures
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 Deep knowledge of core, data center, WAN, and access network technologies
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 Proven leadership in project/program management and delivery governance
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 Experience in budgeting, procurement, vendor management, and SLA negotiation
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 Strong stakeholder engagement and communication skills
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 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field
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 </ul>
 
 
 
 
 
 Technical Expertise
 
 
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 Routing &amp; Switching (TCP/IP, OSPF, BGP)
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 MPLS technologies (L2VPN, L3VPN, VPLS, MPLS-TE, FRR)
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 VPN technologies (IPSec, DMVPN, GRE, GETVPN)
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 SD-WAN, SD-Access, ACI, NSX, virtualization technologies
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 Wireless networking (802.11 standards, controllers, RF management)
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 Cloud networking and hybrid infrastructure integration
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 Network monitoring, capacity planning, and performance optimization
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 Disaster recovery and high availability architectures
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 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
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 CCIE (SP, R&amp;S, Wireless, or Data Center)
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 PMP or equivalent project management certification
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 </ul>
</div>

Security Operations Officer (Data Security Specialist)

<div>
 
 
 Purpose of the Role
 
 
 
 Design, implement, maintain, and support our growing network infrastructure. The Network Engineer will be responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs, and NOC activities to ensure continuous monitoring, troubleshooting, and optimization of network performance.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Network Design &amp; Implementation
 
 
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 Design, configure, and deploy functional networks (LAN, WLAN, WAN, NAC).
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 Monitor network performance and ensure system availability and reliability.
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 Select and implement security tools, policies, and procedures in conjunction with the company's security team.
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 Visit to Sites for the new deployment.
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 </ul>
 
 
 
 
 2. Troubleshooting &amp; Support
 
 
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 Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
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 Troubleshoot and resolve network and connectivity issues.
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 Provide Level 2/3 support and troubleshooting to resolve issues.
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 Visit to Sites for the support.
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 </ul>
 
 
 
 
 3. Monitoring &amp; Optimization
 
 
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 Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
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 Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
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 Network Operations Center (NOC) activities to ensure continuous monitoring, troubleshooting, and optimization of network performance.
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 </ul>
 
 
 
 
 4. Documentation &amp; Reporting
 
 
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 Maintain complete technical documentation.
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 Provide detailed reports on network performance, issues, and system logs.
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 </ul>
 
 
 
 
 Required Skillset
 
 
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 Proven experience as a Network Engineer or Network Administrator.
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 Strong knowledge of network protocols, routing, and switching (e.g., BGP, OSPF, VLAN, VRF, MPLS, STP, VTP, VLAN, Package flow etc.).
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 Experience with Cisco products (Router, Switch, WLC, AP, ISE, DNA Center), troubleshooting, Configuration, and Deployments.
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 Hands-on experience with networking hardware (e.g., routers, switches, WLC, ISE etc.).
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 Experience with network diagnostic, monitoring, and analysis tools (e.g., DNA Center, SolarWinds, Cisco Prime, Wireshark).
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 </ul>
</div>

Data Governance & Privacy Lead

Join Starlink Qatar and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Starlink Qatar

About Company

Arabic Operations Manager

Program Manager

Business Analyst (ICT Governance)

Manager - Network Infrastructure

Security Operations Officer (Data Security Specialist)

Network Engineer

Data Governance & Privacy Lead