Qureos Mentor

Starlink Qatar

Starlink Qatar is a prominent technology distributor and retailer established in 2006, dedicated to enhancing customer experiences through innovative technology solutions. The company focuses on evolving technology to facilitate faster, easier, and more fulfilling living. With a commitment to serving the development of businesses in Qatar, Starlink offers tailored solutions in ELV, ICT, and HRO, addressing modern challenges from smart home security to autonomous vehicle safety. Their mission is to bridge the gap into the future, fostering a safe environment for exploration and discovery.

<div>
 
 We are looking for an experienced
 
 Technical Project Manager
 
 to lead the successful delivery of complex ICT infrastructure projects across enterprise and government customers.
 
 
 
 
 
 This role is ideal for a project management professional with extensive experience in
 
 Network Infrastructure, ELV Systems, Data Centre technologies, and System Integration
 
 . You will be responsible for delivering projects from initiation through closure while ensuring quality, budget, timelines, customer satisfaction, and contractual compliance.
 
 
 
 
 
 You'll work closely with customers, OEMs, consultants, subcontractors, and internal technical teams in a fast-paced, customer-facing environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Project Delivery
 
 
 
 
 
 <ul>
 <li>
 Lead the complete project lifecycle from project initiation to successful closure.
 </li>
 <li>
 Develop project plans, schedules, milestones, resource allocation plans, and delivery roadmaps.
 </li>
 <li>
 Ensure projects are delivered within scope, budget, timelines, quality standards, and contractual obligations.
 </li>
 <li>
 Track project progress using appropriate governance methodologies.
 </li>
 <li>
 Identify project risks, dependencies, and mitigation strategies.
 </li>
 <li>
 Manage change requests and project escalations.
 </li>
 </ul>
 
 
 
 
 
 Technical Project Management
 
 
 
 
 
 
 Lead projects involving:
 
 
 
 
 <ul>
 <li>
 Enterprise Network Infrastructure
 </li>
 <li>
 LAN / WAN / Wireless Networks
 </li>
 <li>
 Data Centre Infrastructure
 </li>
 <li>
 Structured Cabling Systems
 </li>
 <li>
 Active &amp; Passive Networking
 </li>
 <li>
 CCTV
 </li>
 <li>
 Access Control
 </li>
 <li>
 ELV Systems
 </li>
 <li>
 Server &amp; Storage Infrastructure
 </li>
 <li>
 Virtualization Platforms
 </li>
 <li>
 Infrastructure Migration &amp; Integration
 </li>
 <li>
 Coordinate with technical delivery teams, OEM partners, consultants, subcontractors, and customers throughout implementation.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 
 <ul>
 <li>
 Act as the primary customer contact throughout project execution.
 </li>
 <li>
 Build strong relationships with enterprise and government customers.
 </li>
 <li>
 Conduct project review meetings and executive steering committee sessions.
 </li>
 <li>
 Prepare project dashboards and executive reports.
 </li>
 <li>
 Ensure customer expectations are proactively managed.
 </li>
 </ul>
 
 
 
 
 
 Resource &amp; Vendor Management
 
 
 
 
 
 <ul>
 <li>
 Coordinate internal engineering teams and external vendors.
 </li>
 <li>
 Monitor subcontractor performance.
 </li>
 <li>
 Support procurement, logistics, and project scheduling.
 </li>
 <li>
 Ensure adherence to quality, HSE, and contractual requirements.
 </li>
 </ul>
 
 
 
 
 
 Governance &amp; Reporting
 
 
 
 
 
 <ul>
 <li>
 Weekly project reviews
 </li>
 <li>
 Risk Management
 </li>
 <li>
 Change Management
 </li>
 <li>
 Budget Tracking
 </li>
 <li>
 Project Documentation
 </li>
 <li>
 Executive Reporting
 </li>
 <li>
 Lessons Learned
 </li>
 <li>
 Project Closure
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Engineering, Information Technology, Telecommunications, or a related discipline.
 </li>
 <li>
 PMP
 </li>
 <li>
 PRINCE2
 </li>
 <li>
 ITIL Foundation
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 8&ndash;12 years of Project Management experience within ICT, Telecom, or System Integration environments.
 </li>
 <li>
 Proven delivery experience across: Network Infrastructure, ELV Systems, Data Centre Projects, Enterprise ICT
 </li>
 <li>
 Experience managing multiple concurrent projects.
 </li>
 <li>
 Experience working with government or large enterprise customers.
 </li>
 <li>
 Experience managing high-value infrastructure projects.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 
 
 
 
 Strong understanding of:
 
 
 
 
 <ul>
 <li>
 Enterprise Networking
 </li>
 <li>
 Cisco
 </li>
 <li>
 Aruba
 </li>
 <li>
 Huawei
 </li>
 <li>
 LAN/WAN
 </li>
 <li>
 Wireless Infrastructure
 </li>
 <li>
 Data Centre Technologies
 </li>
 <li>
 Structured Cabling
 </li>
 <li>
 ELV Integration
 </li>
 <li>
 CCTV
 </li>
 <li>
 Access Control
 </li>
 <li>
 Virtualization
 </li>
 <li>
 Server &amp; Storage Infrastructure
 </li>
 <li>
 Project Governance
 </li>
 <li>
 Risk Management
 </li>
 <li>
 System Integration
 </li>
 </ul>
</div>

Technical Project Manager

<div>
 
 Job Purpose
 
 
 
 
 
 The Cloud Architect is responsible for designing, implementing, and managing secure, scalable, and highly available cloud and hybrid-cloud architectures across Azure, Google Cloud (GCP), and on-premises HCI platforms (VMware &amp; Nutanix NCM). The role ensures robust cloud governance, automation, security compliance, and alignment with business and technology objectives.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 <ol>
 <li>
 Cloud &amp; Hybrid Architecture Delivery
 </li>
 </ol>
 <ul>
 <li>
 Design and implement multi-cloud solutions across Azure and GCP aligned with performance, cost, and scalability requirements.
 </li>
 <li>
 Architect and maintain hybrid-cloud environments integrating on-premises data centers with cloud platforms.
 </li>
 <li>
 Design and operate HCI platforms (VMware vSphere, vSAN, NSX-T, and Nutanix NCM/AHV).
 </li>
 <li>
 Lead cloud modernization, migration, and transformation initiatives.
 </li>
 <li>
 Implement and manage Infrastructure as Code (IaC) using Terraform, Bicep, ARM, and GCP Deployment Manager.
 </li>
 <li>
 Develop cloud landing zones, networking architectures, and identity/security integration.
 </li>
 <li>
 Support multi-cloud workload deployment, containerization, and VM-based compute models.
 </li>
 <li>
 Ensure resilient architectures with HA/DR, backup, and failover strategies.
 </li>
 <li>
 Manage daily cloud operations, monitoring, and incident response.
 </li>
 <li>
 Troubleshoot complex hybrid/multi-cloud issues across compute, network, and storage.
 </li>
 <li>
 Review architectural documents, diagrams, and solution designs.
 </li>
 <li>
 Deliver technical design documents, governance frameworks, and presentations.
 </li>
 <li>
 Provide guidance for migrations, including AVS (Azure VMware Solution) and GCVE (Google Cloud VMware Engine).
 </li>
 </ul>
 <ol>
 <li>
 Communication / Documentation
 </li>
 </ol>
 <ul>
 <li>
 Collaborate with cross-functional teams to ensure alignment on cloud and hybrid architecture requirements.
 </li>
 <li>
 Create detailed architecture blueprints, cloud standards, and operating procedures.
 </li>
 <li>
 Maintain documentation for cloud deployments, changes, governance, and audit requirements.
 </li>
 <li>
 Participate in design reviews, technical workshops, and knowledge transfer sessions.
 </li>
 </ul>
 <ol>
 <li>
 Problem Solving &amp; Optimization
 </li>
 </ol>
 <ul>
 <li>
 Collaborate with cross-functional teams to ensure alignment on cloud and hybrid architecture requirements.
 </li>
 <li>
 Create detailed architecture blueprints, cloud standards, and operating procedures.
 </li>
 <li>
 Maintain documentation for cloud deployments, changes, governance, and audit requirements.
 </li>
 <li>
 Participate in design reviews, technical workshops, and knowledge transfer sessions.
 </li>
 </ul>
 
 Knowledge, Experience &amp; Requirements
 
 <ul>
 <li>
 5 years' experience in Azure Cloud management
 </li>
 <li>
 3 years' experience in Google Cloud management
 </li>
 <li>
 3 years' experience in Cloud Virtualization management and High Availability management
 </li>
 </ul>
 
 Job Specific Technical Skills
 
 <ul>
 <li>
 Deep knowledge of networking: VNET/VPC design, routing, subnetting, VPN, ExpressRoute, Interconnect, load balancers, firewalls.
 </li>
 <li>
 Multi-cloud and hybrid-cloud architecture expertise.
 </li>
 <li>
 In-depth experience with HCI platforms: VMware &amp; Nutanix NCM.
 </li>
 <li>
 Strong proficiency in automation &amp; IaC (Terraform, ARM, Bicep, Deployment Manager).
 </li>
 <li>
 Expertise with cloud security, identity, governance, Zero Trust, and compliance frameworks.
 </li>
 <li>
 Hands-on experience in monitoring tools, observability, and cloud operations (Azure Monitor, GCP Operations Suite, vRealize, Nutanix Prism).
 </li>
 <li>
 Strong documentation, design, and communication skills.
 </li>
 </ul>
</div>

Cloud Architect

<div>
 
 Lead the successful delivery of advanced venue technology solutions across stadiums, sports venues, and large-scale international sporting events. The role is responsible for managing end-to-end technology project delivery, ensuring seamless integration of ICT, AV, and ELV systems while enhancing operational readiness and event-day experience for stakeholders, organizers, and spectators.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead the overall delivery lifecycle of Venue Technology projects from concept initiation through planning, procurement, implementation, testing, commissioning, and operational handover.
 </li>
 <li>
 Manage RFP preparation, tendering activities, vendor evaluations, contract coordination, and post-award project execution activities.
 </li>
 <li>
 Develop and maintain project documentation, governance artefacts, technical specifications, implementation plans, and reporting frameworks for all Venue Technology initiatives.
 </li>
 <li>
 Oversee project execution in coordination with vendors, consultants, contractors, and internal project management teams.
 </li>
 <li>
 Develop integrated project plans aligned with operational, engineering, and event delivery requirements across stadiums, venues, clubs, and mega-event environments.
 </li>
 <li>
 Define and document functional and technical requirements for venue technology systems and infrastructure.
 </li>
 <li>
 Support Venue Technology Operations teams and event organizers in defining project scope, operational expectations, and technical delivery requirements.
 </li>
 <li>
 Monitor project performance, risks, issues, timelines, budgets, and quality standards to ensure successful delivery outcomes.
 </li>
 <li>
 Ensure compliance with applicable industry standards, regulatory requirements, cybersecurity standards, and venue operational guidelines.
 </li>
 <li>
 Lead contract performance management activities to ensure vendor compliance, service quality, and client satisfaction throughout project execution and delivery phases.
 </li>
 <li>
 Coordinate testing, commissioning, integration validation, operational readiness, and transition-to-operations activities.
 </li>
 </ul>
 
 
 
 
 
 Delivery Resource Planning &amp; Governance
 
 
 
 
 
 <ul>
 <li>
 Manage and report on the progress of all Venue Technology projects and delivery programs.
 </li>
 <li>
 Provide regular executive-level updates, dashboards, and status reports to senior leadership and stakeholders.
 </li>
 <li>
 Lead service coordination meetings with vendors, consultants, operators, and external stakeholders.
 </li>
 <li>
 Manage the activities and performance of the Venue Technology Delivery team to ensure alignment with project objectives and operational requirements.
 </li>
 <li>
 Ensure all designs and implementations are compatible with venue operational standards, technology lifecycle requirements, scalability, and future expansion needs.
 </li>
 <li>
 Provide leadership, mentorship, and technical direction to team members and project resources.
 </li>
 <li>
 Support strategic planning initiatives related to venue technology transformation and innovation.
 </li>
 <li>
 Perform additional responsibilities as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s Degree in Electrical Engineering, Computer Engineering, Information Technology, or a related discipline.
 </li>
 <li>
 Minimum 10+ years of experience in Information Technology and technology project delivery.
 </li>
 <li>
 Minimum 7+ years of experience in a similar leadership role managing complex technology projects.
 </li>
 <li>
 Minimum 4 years of mandatory experience within sports venues, stadiums, or mega sporting event environments.
 </li>
 <li>
 PMP (Project Management Professional) or PRINCE2 Certification.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 Proven experience delivering large-scale ICT, AV, and ELV projects within stadiums, arenas, smart venues, or mega-event environments.
 </li>
 <li>
 Strong expertise in SMART stadium and venue technologies, including integrated venue systems and event technology infrastructure.
 </li>
 <li>
 Experience in designing, implementing, and managing venue-based technology solutions for international sporting events.
 </li>
 <li>
 Strong understanding of project management methodologies, governance frameworks, and delivery best practices.
 </li>
 <li>
 Ability to interpret and develop technical drawings, schematics, wiring diagrams, and infrastructure layouts.
 </li>
 <li>
 Strong vendor management, stakeholder engagement, and contract management capabilities.
 </li>
 <li>
 Excellent leadership, organizational, and communication skills.
 </li>
 <li>
 Strong analytical thinking, troubleshooting, and problem-solving abilities.
 </li>
 <li>
 Ability to manage multiple projects and priorities within fast-paced, high-pressure event environments.
 </li>
 <li>
 High attention to detail and commitment to operational excellence and delivery quality.
 </li>
 </ul>
</div>

Head of Venue Technology Delivery

<div>
 
 The HR Specialist is responsible for supporting and executing core human resources functions, including recruitment, employee relations, performance management, and HR operations. The role ensures that HR practices are aligned with company policies, legal requirements, and organizational objectives while enhancing employee experience and engagement.
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 :Act as the primary point of contact for employee relations matters, addressing concerns, supporting investigations, and ensuring fair and consistent application of policies
 </li>
 <li>
 .Maintain accurate and up-to-date employee records and HR systems while ensuring compliance with internal policies and applicable labor laws
 </li>
 <li>
 .Coordinate and support the performance management cycle, including appraisals, feedback processes, and performance improvement plans
 </li>
 <li>
 .Identify training and development needs and coordinate learning initiatives to enhance employee capabilities and career progression
 </li>
 <li>
 .Ensure consistent implementation and communication of HR policies, procedures, and organizational standards across the business
 </li>
 <li>
 .Support HR projects and initiatives aimed at improving employee engagement, organizational effectiveness, and overall HR service delivery
 </li>
 <li>
 .Collaborate with internal stakeholders and external partners to ensure efficient execution of HR operations and initiatives
 </li>
 </ul>
 
 .Requirements
 
 <ul>
 <li>
 :Bachelor's degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 .3-5 years of progressive experience in Human Resources, covering key areas such as recruitment, employee relations, and HR operations
 </li>
 <li>
 .Excellent problem-solving and analytical skills
 </li>
 <li>
 .Effective communication and interpersonal abilities
 </li>
 <li>
 .Ability to work independently and as part of a team
 </li>
 <li>
 .Familiarity with HR systems
 </li>
 </ul>
 
 
 
 .
</div>

HR Specialist (Qatari National)

<div>
 
 The Director of Engineering is responsible for the strategic leadership, operational management, and continuous improvement of all engineering functions within the hotel. This role oversees the maintenance and reliability of the property's physical assets, including building infrastructure, mechanical, electrical, plumbing (MEP) systems, HVAC, fire and life safety systems, energy management systems, and all back-of-house facilities.
 
 
 
 
 
 The incumbent ensures that all engineering operations support the delivery of exceptional guest experiences while maintaining the highest standards of safety, regulatory compliance, sustainability, and financial performance. The Director of Engineering develops long-term asset management strategies, leads capital improvement initiatives, and drives preventive and predictive maintenance programs to maximize equipment reliability and lifecycle value.
 
 
 
 
 
 As a member of the Executive Committee, the Director of Engineering collaborates closely with hotel leadership to align engineering objectives with overall business goals and serves as the lead coordinator for emergency preparedness and response activities related to facility operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Engineering Operations &amp; Technical Leadership
 
 
 
 
 
 <ul>
 <li>
 Provide strategic leadership and oversight of all engineering and maintenance operations across the property.
 </li>
 <li>
 Direct the operation, maintenance, and optimization of HVAC systems, chillers, cooling towers, boilers, refrigeration systems, electrical distribution networks, generators, UPS systems, plumbing infrastructure, water treatment systems, swimming pool systems, kitchen and laundry equipment, elevators, and Building Management Systems (BMS).
 </li>
 <li>
 Establish and implement preventive and predictive maintenance programs to ensure optimal equipment reliability and minimize operational disruptions.
 </li>
 <li>
 Monitor engineering performance indicators, identify opportunities for improvement, and implement corrective actions to enhance operational efficiency.
 </li>
 <li>
 Ensure all engineering activities comply with established Standard Operating Procedures (SOPs) and manufacturer recommendations.
 </li>
 </ul>
 
 
 
 
 
 Asset Management &amp; Capital Planning
 
 
 
 
 
 <ul>
 <li>
 Develop and execute long-term engineering strategies aligned with the hotel's business objectives and brand standards.
 </li>
 <li>
 Lead the development and execution of the annual Engineering Business Plan and departmental objectives.
 </li>
 <li>
 Prepare, justify, and manage the annual engineering operating budget and capital expenditure plans.
 </li>
 <li>
 Develop and maintain a 5 to 10-year asset replacement strategy for major plant and equipment.
 </li>
 <li>
 Manage renovation projects, equipment upgrades, and capital improvement initiatives from planning through commissioning.
 </li>
 <li>
 Supervise contractors, consultants, and project teams to ensure projects are completed safely, on time, within budget, and to required specifications.
 </li>
 </ul>
 
 
 
 
 
 Financial Management
 
 
 
 
 
 <ul>
 <li>
 Monitor departmental expenditures and maintain effective control over engineering operating costs.
 </li>
 <li>
 Analyze financial reports, payroll summaries, utility consumption trends, and P&amp;L statements to identify areas for optimization.
 </li>
 <li>
 Implement cost-saving initiatives related to energy consumption, maintenance practices, procurement strategies, and service agreements.
 </li>
 <li>
 Ensure effective inventory management and control of engineering tools, spare parts, and consumables.
 </li>
 <li>
 Contribute to the annual budgeting and forecasting process.
 </li>
 </ul>
 
 
 
 
 
 Energy &amp; Sustainability Management
 
 
 
 
 
 <ul>
 <li>
 Lead energy conservation initiatives aimed at reducing utility consumption while maintaining guest comfort and operational efficiency.
 </li>
 <li>
 Monitor and optimize electricity, water, gas, and fuel usage through data-driven analysis and system enhancements.
 </li>
 <li>
 Promote sustainable engineering practices and support environmental initiatives aligned with corporate sustainability objectives.
 </li>
 <li>
 Evaluate emerging technologies and recommend improvements that enhance operational performance and reduce environmental impact.
 </li>
 </ul>
 
 
 
 
 
 Fire, Life Safety &amp; Regulatory Compliance
 
 
 
 
 
 <ul>
 <li>
 Ensure full compliance with all applicable local regulations, Qatar Civil Defence requirements, health and safety standards, environmental regulations, and hotel brand standards.
 </li>
 <li>
 Maintain the operational readiness of all fire detection, fire suppression, emergency lighting, evacuation, and life safety systems.
 </li>
 <li>
 Oversee the testing, inspection, certification, and maintenance of all statutory systems and equipment.
 </li>
 <li>
 Ensure all permits, licenses, certifications, and maintenance records remain current and readily available for audit purposes.
 </li>
 <li>
 Serve as the Chairperson of the Emergency Response Team and lead preparedness planning for facility-related emergencies.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Talent Development
 
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and develop the engineering management team and technical staff to foster a culture of accountability, collaboration, and continuous improvement.
 </li>
 <li>
 Establish clear performance expectations and conduct regular performance evaluations.
 </li>
 <li>
 Identify training needs and facilitate technical and leadership development initiatives.
 </li>
 <li>
 Promote a safe working environment through effective implementation of health and safety practices.
 </li>
 <li>
 Ensure compliance with company policies, labor regulations, and disciplinary procedures.
 </li>
 <li>
 Encourage employee engagement through open communication, recognition programs, and succession planning initiatives.
 </li>
 </ul>
 
 
 
 
 
 Guest Experience &amp; Service Excellence
 
 
 
 
 
 <ul>
 <li>
 Support hotel operations by ensuring all guest-facing facilities remain in excellent working condition.
 </li>
 <li>
 Respond proactively to engineering-related guest concerns and implement corrective measures to prevent recurrence.
 </li>
 <li>
 Collaborate with operational departments to minimize disruption during maintenance activities.
 </li>
 <li>
 Drive initiatives that enhance comfort, reliability, and overall guest satisfaction through engineering excellence.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, Facilities Management, or a related discipline from an accredited institution.
 </li>
 <li>
 Professional certifications in HVAC, electrical systems, facilities management, energy management, or project management will be considered an advantage.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum of 8&ndash;10 years of progressive engineering experience within luxury hospitality environments, including at least 3&ndash;5 years in a senior engineering leadership role.
 </li>
 <li>
 Proven experience managing large-scale hotel engineering operations, preferably within internationally recognized five-star hotels or resorts.
 </li>
 <li>
 Demonstrated expertise in preventive maintenance programs, asset lifecycle management, and capital project execution.
 </li>
 <li>
 Experience managing engineering budgets, utility optimization programs, and vendor relationships.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of HVAC systems, refrigeration plants, electrical distribution systems, plumbing systems, water treatment processes, fire and life safety systems, Building Management Systems (BMS), and Energy Management Systems (EMS).
 </li>
 <li>
 Familiarity with Computerized Maintenance Management Systems (CMMS).
 </li>
 <li>
 Thorough understanding of Qatar Civil Defence regulations, local statutory requirements, and international hospitality engineering standards.
 </li>
 <li>
 Ability to interpret engineering drawings, specifications, technical manuals, and financial reports.
 </li>
 </ul>
 
 
 
 
 
 Leadership Competencies
 
 
 
 
 
 <ul>
 <li>
 Strategic thinking and business acumen.
 </li>
 <li>
 Strong decision-making and problem-solving capabilities.
 </li>
 <li>
 Excellent project management and organizational skills.
 </li>
 <li>
 Effective communication and stakeholder management abilities.
 </li>
 <li>
 Demonstrated ability to lead high-performing teams in a fast-paced hospitality environment.
 </li>
 <li>
 Commitment to service excellence, continuous improvement, and operational integrity
 </li>
 </ul>
</div>

Director of Engineering

<div>
 
 This role is ideal for a hands-on IT professional who thrives in a fast-paced environment, enjoys solving technical issues, and is committed to delivering excellent end-user support.
 
 
 
 
 
 Key Responsibilities
 
 
 
 IT Operational Support
 
 
 <ul>
 <li>
 Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals.
 </li>
 <li>
 Troubleshoot hardware, software, network, and application issues.
 </li>
 <li>
 Install, configure, and maintain Windows/macOS systems and approved applications.
 </li>
 <li>
 Support video conferencing tools, printers, and office IT equipment.
 </li>
 <li>
 Resolve incidents and service requests within defined SLA timelines.
 </li>
 <li>
 Log, track, and document issues in the ticketing system.
 </li>
 <li>
 Assist with onboarding and offboarding, including device setup and retrieval.
 </li>
 <li>
 Coordinate with vendors for repairs, replacements, and warranty claims.
 </li>
 <li>
 Ensure compliance with IT policies, security standards, and best practices.
 </li>
 <li>
 Provide remote support for offsite or hybrid users.
 </li>
 <li>
 Escalate complex issues when necessary.
 </li>
 </ul>
 
 
 
 
 
 Asset Management
 
 
 <ul>
 <li>
 Support IT asset tracking and inventory processes.
 </li>
 <li>
 Communicate asset management updates clearly to stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong knowledge of Windows environments.
 </li>
 <li>
 Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.
 </li>
 <li>
 Experience with ticketing systems and Managed Print Services.
 </li>
 <li>
 Understanding of endpoint security tools, antivirus, and MFA.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Ability to prioritize tasks and work under pressure.
 </li>
 <li>
 Solid problem-solving and analytical skills.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 Minimum 5 years of IT experience, including at least 3 years in IT Service Management or End User Support.
 </li>
 <li>
 Proven experience supporting VIP or executive users.
 </li>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, Engineering, or a related field.
 </li>
 <li>
 Microsoft Certified: Modern Desktop Administrator (preferred).
 </li>
 <li>
 ITIL or equivalent IT Service Management certification.
 </li>
 </ul>
 
 
 
 
 
 Technical Expertise
 
 
 <ul>
 <li>
 Demonstrated experience in IT service delivery and end-user computing (hardware and software).
 </li>
 <li>
 Exposure to large-scale or international environments is an advantage.
 </li>
 <li>
 Experience in fast-paced industries such as events, sports, or entertainment is a plus.
 </li>
 </ul>
 
 Additional Requirement
 
 <ul>
 <li>
 Valid driver&rsquo;s license (mandatory)
 </li>
 </ul>
 
 If you are a proactive IT professional who enjoys delivering high-quality support and working in a dynamic environment, we encourage you to apply.
 
</div>

IT Field Support Technician

<div>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, implement, and maintain ICT infrastructure supporting sports facilities and large-scale venues, ensuring high availability during mega events and normal operations.
 </li>
 <li>
 Manage and administer hybrid infrastructure including Active Directory, Windows Servers, Azure Cloud, VMware vSphere/ESXi, Dell VxRail, NSX, storage, networking, and backup systems.
 </li>
 <li>
 Oversee Azure cloud services including virtual networks, compute, storage, identity (Entra ID), and hybrid integrations.
 </li>
 <li>
 Manage hyper-converged infrastructure (HCI) environments and ensure optimal performance and scalability.
 </li>
 <li>
 Plan and execute system upgrades, patch management, capacity planning, and hardware lifecycle management.
 </li>
 <li>
 Lead infrastructure projects including RFP preparation, vendor evaluation, system migrations, and technical documentation.
 </li>
 <li>
 Provide advanced L2/L3 technical support for escalated incidents, ensuring timely resolution of complex infrastructure issues.
 </li>
 <li>
 Monitor system health, performance, and security across on-premises and cloud environments.
 </li>
 <li>
 Manage CCTV and surveillance infrastructure ensuring reliable storage, access, and availability of video systems.
 </li>
 <li>
 Coordinate incident, problem, and change management processes following ITIL practices.
 </li>
 <li>
 Perform root cause analysis (RCA) and implement permanent fixes and workarounds for critical incidents.
 </li>
 <li>
 Collaborate with cross-functional IT teams, vendors, and stakeholders to ensure service continuity and operational excellence.
 </li>
 <li>
 Support high-pressure, time-sensitive operations in sports and event environments.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 8+ years of experience in infrastructure/system engineering within hybrid environments (on-prem + cloud).
 </li>
 <li>
 Strong hands-on experience with:
 </li>
 <li>
 Windows Server, Active Directory, Office 365 / Exchange Online
 </li>
 <li>
 VMware (vSphere, vCenter), Hyper-V (optional), and HCI (preferably Dell VxRail)
 </li>
 <li>
 Azure IaaS, PaaS, and hybrid services (Azure Arc, Azure Backup, Azure Monitor)
 </li>
 <li>
 Enterprise storage (SAN/NAS, e.g., Dell EMC), networking, and backup solutions
 </li>
 <li>
 Linux (RHEL, CentOS, Ubuntu) administration
 </li>
 <li>
 Experience managing SSL certificates, licensing, and enterprise infrastructure services.
 </li>
 <li>
 Strong knowledge of ITIL framework, with experience in incident, problem, and change management processes.
 </li>
 <li>
 Proven ability to work in high-availability, mission-critical environments (sports/event industry experience is a plus).
 </li>
 <li>
 Excellent troubleshooting, analytical, and root cause analysis skills.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Information Technology, or Computer Science.
 </li>
 </ul>
 
 
 Certifications (preferred)
 
 
 <ul>
 <li>
 Microsoft Certified: Azure Administrator Associate
 </li>
 <li>
 Google Associate Cloud Engineer (or equivalent cloud certification)
 </li>
 <li>
 Linux+ or equivalent systems engineering certifications
 </li>
 </ul>
</div>

Senior System Engineer

Join Starlink Qatar and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.