Qureos Mentor

State of Maryland

<div><h2 class="jobSectionHeader"><b>Introduction</b></h2><br>
<p></p><div><br>
<div><p>The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 497,000 members, including active employees, retirees, and vested participants across 12 retirement systems&mdash;supporting the financial security of Maryland&rsquo;s public servants.</p>
<p>
Located in Baltimore&rsquo;s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site caf&eacute;.</p>
<p>
Employees enjoy comprehensive state benefits including; medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.</p>
<p>
If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.</p>
<p>
As part of our continuous efforts to optimize performance and drive success the Retirement Benefit Specialist I, is eligible for an annual promotion. The incumbent may advance to a higher grade within the classification series, based on satisfactory work performance.</p>
<p>
Retirement Benefits Specialist II &ndash; Grade 14 ($58,428- $74,528 with potential growth to $90,709/year)</p>
<p>
</p><p>Retirement Benefits Specialist III &ndash; Grade 16 ($66,314-$84,876 with potential growth to $103,309/year)</p><br>
</div>
</div><h2 class="jobSectionHeader"><b>GRADE</b></h2>
<div>13
</div><h2 class="jobSectionHeader"><b>LOCATION OF POSITION</b></h2>
<div><div>120 East Baltimore Street
</div><p>Baltimore, Maryland 21202
</p></div><h2 class="jobSectionHeader"><b>Main Purpose of Job</b></h2>
<div>The Retirement Benefits Specialist (RBS) serves as the primary point of contact between the Retirement Agency and its members, retirees, beneficiaries, and participating employers. RBS employees assist participants by responding to inquiries via phone, email, secure mySRPS messages, and in-person counseling. New RBS I employees begin with an intensive 8&ndash;10-week training program, structured into modules with tests at the end of each. Passing each test is required to advance to the next module.<div><br>
</div><div><b>After successfully completing a six-month probationary period, new hires become eligible for telework.</b></div>
</div><h2 class="jobSectionHeader"><b>POSITION DUTIES</b></h2>
<div><div>Successfully completes classroom training as documented by passing grades on all knowledge modules. Actively participates in training by attentively listening, taking notes, answering and asking questions, and contributing in training exercises and role plays.</div><br>
<div></div>
<div>
Presents a professional, knowledgeable image to callers on the telephone. Applies knowledge learned from training to appropriately and correctly resolve issues presented by callers. Demonstrates excellent customer service skills in dealing with routine and challenging customer scenarios. Identifies and elevates more complicated calls to the supervisor to ensure that correct information is provided to the caller.</div><br>
<div></div>
<div>
Presents a professional, knowledgeable image to customers who come into the Agency to drop off information or to meet face-to-face with a Specialist. Demonstrates excellent customer service skills in dealing with routine and challenging customer scenarios. Identifies and elevates sensitive or problematic situations to the supervisor to ensure that such situations are handled professionally and discretely.</div><br>
<div></div>
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Accurately and timely completes any special assignments assigned by supervisors (for example surveys, clerical functions and correspondence responses via templates such as the pension verification letters).</div><br>
<div></div>
<div>
The Specialist will need to display a solid knowledge of basic provisions of the SRA, the ability to effectively manage calls to identify and analyze the callers&rsquo; need(s), and the ability to consistently provide accurate information/advice to the callers. These standards will need to be complemented with the ability to provide excellent customer service, to communicate clearly and appropriately with internal and external customers, and to display both a cooperative and teamwork focus necessary to ensure the smooth operations of the Member Services Unit<b>.</b></div>
<div><b>
Satisfactory completion of probation will require the new Specialist to demonstrate the ability to apply the knowledge and skills learned through classroom training to actual calls from the membership.</b>
</div></div><h2 class="jobSectionHeader"><b>MINIMUM QUALIFICATIONS</b></h2>
<div><p><b>Applicants must satisfy the minimum qualifications to be considered for this position and move forward in the hiring process. Please read all requirements before applying.</b></p>
<p><b>
Experience</b><b>: </b>Four years and six months of experience responding to inquiries, calculating program eligibility or counseling and advising persons concerning employee benefits in the public or private sector.</p>
<p><b>
Notes</b><b>:</b></p>
<p>
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months of experience responding to inquiries, calculating program eligibility or counseling and advising persons concerning employee benefits in the public or private sector for the required experience.</p>
<p>
2. Candidates may substitute the possession of a Maryland Retirement Coordinator certification issued by the Maryland State Retirement Agency, 120 E. Baltimore Street, Baltimore, MD 21202, for one year of the required experience.</p>
<p>
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Financial Management classifications or Financial Management specialty codes in the Accounting and Budget field of work on a year-for-year basis for the required experience.</p>
</div><h2 class="jobSectionHeader"><b>DESIRED OR PREFERRED QUALIFICATIONS</b></h2>
<div><p><b>Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit.</b></p>
<p>
Preferred candidates will possess the following qualifications:
</p><ul><li> Experience working in a call center environment, providing customer service both verbally and written.</li></ul>
<ul><li> Experience and/or knowledge of counseling employees relative to benefits and options available under State, federal and local retirement systems.</li></ul>
<ul><li> Experience using Outlook and Office Dynamics 365.</li></ul>
<ul><li> Bachelor&rsquo;s degree in Business Management, Business Administration, Public Administration, English, Journalism, Communications, Public Relations, Math, Accounting or related field.</li></ul>
</div><h2 class="jobSectionHeader"><b>LICENSES, REGISTRATIONS AND CERTIFICATIONS</b></h2>
<div><p>1. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties shall be required to possess a motor vehicle operator&rsquo;s license valid in the State of Maryland.
</p><p>2. Employees in this classification must possess and maintain a Notary Public commission valid in the State of Maryland.
</p></div><h2 class="jobSectionHeader"><b>SELECTION PROCESS</b></h2>
<div><p>Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.</p>
</div><h2 class="jobSectionHeader"><b>EXAMINATION PROCESS</b></h2>
<div><p>The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.</p>
</div><h2 class="jobSectionHeader"><b>BENEFITS</b></h2>
<div><p><b>STATE OF MARYLAND BENEFITS</b></p>
</div><h2 class="jobSectionHeader"><b>FURTHER INSTRUCTIONS</b></h2>
<div><div>The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:</div><br>
<div>
</div><div>Maryland State Retirement and Pension Systems</div>
<div>
Human Resources Section</div>
<div>
120 E. Baltimore Street</div>
<div>
Baltimore, MD 21202</div>
<div></div>
<div></div><div>For questions regarding this recruitment, please contact the Maryland State Retirement and Pension Systems Human Resources Section: Shanera Johnson-Randolph, smjohnson@sra.state.md.us</div><br>
<div></div>
<div>
PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION.</div><br>
<div>
</div><div>The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.<br>
</div><div></div><br>
TTY Users: call via Maryland Relay<div><br>
</div><div>For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.<br>
<div></div>
<div>
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State&rsquo;s diversity.</div><br>
<div>
</div><div>People with disabilities and bilingual candidates are encouraged to apply.</div><br>
<div>
</div><div>We thank our Veterans for their service to our country.</div></div></div></div><div></div>

RETIREMENT BENEFITS SPECIALIST I

<div><h2 class="jobSectionHeader"><b>Introduction</b></h2>
<div><p>Maryland Public Television, commonly known as MPT, is a public television network that broadcasts throughout the entire state of Maryland and the District of Columbia and into parts of Delaware, Pennsylvania, Virginia, and West Virginia. MPT is Maryland's only statewide broadcaster. Headquartered in Owings Mills, MPT is a member of the Public Broadcasting Service (PBS) and is a producer of both locally and nationally distributed TV programs and digital content.</p><br>
<p></p>
</div><h2 class="jobSectionHeader"><b>LOCATION OF POSITION</b></h2>
<div>Maryland Public Television
<div>11767 Owings Mills Blvd.</div>
<div>Owings Mills, MD 21117</div>
</div><h2 class="jobSectionHeader"><b>Main Purpose of Job</b></h2>
<div>Maryland Public Television is seeking a Production Student Fellow who will assist various departments with functions that range from the full gamut of production to the final product. This fellowship program offers an in-depth, hands-on learning experience for college students interested in all stages of broadcast/digital content creation. A student fellow is asked to work 16 hours a week.<div><br>
</div> <div>To learn more about other student opportunities at MPT, check out our website!
</div></div><h2 class="jobSectionHeader"><b>POSITION DUTIES</b></h2>
<div><p>This digital production fellow will create and manage various forms of digital content, including assisting with website content uploads, editing videos, and designing digital graphics. Responsibilities include collaborating with teams like marketing and content Other key responsibilities involve:</p>
<ul><li> Uploading, maintaining and troubleshooting website content</li></ul>
<ul><li> Creating and editing videos, writing descriptions and creating thumbnails</li></ul>
<ul><li> Assisting with photography production and editing (avid or premiere)</li></ul>
<ul><li> Understanding of digital marketing techniques, social media and YouTube content production</li></ul>
</div><h2 class="jobSectionHeader"><b>MINIMUM QUALIFICATIONS</b></h2>
<div><p><b>Education: </b>Graduation from an accredited high school or possession of a high school equivalency certificate is required. Applicants must be current college and/or university students or recent college graduates within the past (6) months.</p>
<p><b>
Experience: </b>Applicants must have prior experience with media production and video editing software.</p>
<p><b>
Requirements:</b></p>
<ul><li>Resume</li><li>Cover letter - Please indicate in your cover letter if you need academic credit.</li><li>(2) Letters of Recommendation - Academic (from school) or Professional (from work/volunteer experience)</li><li>Unofficial Transcript<b><br>
</b></li></ul><p></p><br>
<br>
<p><b>Notes: </b><b>Please submit all required documents in (1) PDF file to be considered for this position. Applicants must submit a cover letter with links to at least (1) video work sample, which should showcase their work as either a videographer, editor, director, writer, producer and/or reporter.</b></p>
</div><h2 class="jobSectionHeader"><b>DESIRED OR PREFERRED QUALIFICATIONS</b></h2>
<div><p><b>Preference will be given to applicants who possess the following qualifications:</b></p>
<ul><li>Experience with non-linear editing (Adobe Premiere Pro, Adobe Photoshop and/or Canva)<br>
</li></ul><br>
<ul><li>Coursework, e.g. a degree program in Film, Communications, Journalism or a related discipline<br>
</li></ul><br>
<ul><li>Prior internship/work experience in a media environment</li></ul><br>
<ul><li>Ability to create and publish to websites (CMS platforms like WordPress) and social media platforms like Facebook, Instagram, and Youtube</li></ul><br>
<ul><li><b>Experience managing YouTube accounts</b></li></ul><br>
<p></p>
<p>
</p><p><b>(Please include clear and specific examples in your cover letter regarding your experience.)</b></p>
<p></p>
</div><h2 class="jobSectionHeader"><b>FURTHER INSTRUCTIONS</b></h2>
<div><p>The online applications are STRONGLY recommended. If you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to Maryland Public Television, HR, 11767 Owings Mills Blvd., Owings Mills, MD 21117. Paper application materials must be received by the closing date for the recruitment. No postmarks will be accepted. For questions and/or concerns regarding this recruitment, please contact Chloe Johnson at cjohnson@mpt.org or (410) 581-4225.</p><p><br>
</p>
<p>If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at (410) 767-4850 or Application.Help@maryland.gov.</p><p><br>
</p>
<p>Appropriate accommodations for individuals with disabilities are available upon request by calling: MD TTY Relay Service 1(800) 735-2258.</p><p><br>
</p>
<p>We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.</p></div></div><p></p>

MPT Student Fellow

<div>
 <strong>
  Introduction
  <br/>
  <br/>
 </strong>
 <strong>
  Overview Of The Position
  <br/>
  <br/>
 </strong>
 The District Public Defender for District V is responsible for ensuring the highest standard of client representation, supervision of personnel, and operations of Prince George&rsquo;s County office. The District Public Defender uses their strong leadership and supervision skills to cultivate and sustain a culture of excellence, respect, and positivity while simultaneously ensuring the efficient day-to-day operations of the office.
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 <strong>
  GRADE
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 </strong>
 26
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 <strong>
  LOCATION OF POSITION
  <br/>
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 </strong>
 14735 Main Street
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 <br/>
 Upper Marlboro, MD
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 <strong>
  Main Purpose of Job
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 </strong>
 <strong>
  Primary Duties And Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Effectively leads the District V management team to ensure quality representation of OPD clients and the
   <br/>
   <br/>
  </li>
 </ul>
 professional growth of all District V employees.
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 <br/>
 <ul>
  <li>
   Represents the office at stakeholder meetings and community events to enhance the District Five&rsquo;s community
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   <br/>
  </li>
 </ul>
 profile.
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 <br/>
 <ul>
  <li>
   Prepares, interprets, and directs the office&rsquo;s procedures, policies, practices, and personnel decisions.
  </li>
  <li>
   Ensures accountability, resourcefulness, and excellence through regular observation and evaluation.
  </li>
  <li>
   Handles administrative matters including but not limited to managing conflict cases.
  </li>
  <li>
   Develop strategies for advancing litigation, collaboration, advocacy and holistic representation.
  </li>
  <li>
   Works collaboratively with the District V Leadership Team and OPD Administration to determine
   <br/>
   <br/>
  </li>
 </ul>
 communications strategy, including ongoing evaluation and improvement of supporting
 <br/>
 <br/>
 technology/infrastructure.
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 <ul>
  <li>
   Supports and provides leadership to staff through effective resource planning, work assignments, information
   <br/>
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  </li>
 </ul>
 exchange, and goal setting .
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 <ul>
  <li>
   Serve as a mentor, coach, and visible, approachable sounding board and resource to District V team members.
  </li>
  <li>
   Actively consults with attorneys on case preparation and trial strategy.
  </li>
  <li>
   Cultivates excellence and professional development amongst attorneys and staff, including providing regular
   <br/>
   <br/>
  </li>
 </ul>
 in-house training programs, and working with the Training Division and other Statewide Divisions to develop
 <br/>
 <br/>
 training programs.
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 <ul>
  <li>
   Collaborates with leaders across OPD and Administration.
  </li>
  <li>
   Performs other duties as determined by the Public Defender.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Training and Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Commitment to addressing systemic inadequacies and inequities in the criminal and juvenile justice systems.
  </li>
  <li>
   Demonstrated mentorship, communication, supervisory, client advocacy, and management abilities.
  </li>
  <li>
   Substantial litigation experience and strong litigation skills (min. 5 years criminal trial experience; felony trials
   <br/>
   <br/>
  </li>
 </ul>
 required).
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 <ul>
  <li>
   Demonstrated leadership abilities, including management &amp; supervisory abilities (2-5 years).
  </li>
  <li>
   Exceptional organizational and administrative skills necessary to manage dynamic team and high volume
   <br/>
   <br/>
  </li>
 </ul>
 caseload.
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 <ul>
  <li>
   Strong interpersonal skills, including the ability to communicate effectively with colleagues, adversaries, clients
   <br/>
   <br/>
  </li>
 </ul>
 and parents, irrespective of differences in backgrounds and lived experiences.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Salary and Benefits:
  <br/>
  <br/>
 </strong>
 Salary is dependent on experience and salary rules will apply to State of Maryland employees.
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 <br/>
 District Public Defender Metropolitan: starting at $153,608.00 (Grade 26: Step 15)
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 <br/>
 Please visit the State of Maryland Employee&rsquo;s page here to review benefit information.
 <br/>
 <br/>
 <strong>
  FURTHER INSTRUCTIONS
  <br/>
  <br/>
 </strong>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 If you wish to be considered, please click here to fill out the application and upload the following documents in
 <strong>
  one PDF attachment
 </strong>
 through the Resume Tab in the JoabAps Application: (1) a current resume and (2) a cover letter. Incomplete applications will not be considered.
 <br/>
 <br/>
 <strong>
  Assistant Public Defenders are full-time employees who serve at the pleasure of the Public Defender. Criminal Procedure Art., Section 16-203(d). Assistant Public Defenders cannot engage in the private practice of law while in this position.
  <br/>
  <br/>
 </strong>
 <strong>
  As a State agency, the Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
  <br/>
  <br/>
 </strong>
 <strong>
  All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment. Applicants must be able to work in various positions, and travel to various courtrooms and office environments throughout the state. MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship.
  <br/>
  <br/>
 </strong>
 <strong>
  Applicants must be able to operate a computer and other office equipment. Applicants must have access to a motor vehicle or be able to navigate public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, at 410-767-8503 or tawandal.jackson@maryland.gov
 </strong>
</div>


DISTRICT PUBLIC DEFENDER METROPOLITAN

Join State of Maryland and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

State of Maryland

ABOUT_COMPANY

RETIREMENT BENEFITS SPECIALIST I

MPT Student Fellow

DISTRICT PUBLIC DEFENDER METROPOLITAN