Qureos Mentor

State of Vermont

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
Office of Child Support Contact Center Specialists require extensive customer service skills including patience, empathy, de-escalation skills and the ability to multitask proficiently withinmultiple computer systems simultaneously to deliver information in an accurate and professional manner while documenting cases appropriately. The position may encounter angry and emotional customers.</div><br>
<div></div>
<div>
This position will:</div>
<ul>
<li>Assist customers in processing online payments.</li>
<li>Advise custodial parents, generally, on procedures for securing or enforcing child support orders, non-custodial parents on their payment obligations and assists employers with wage withholding, remittance and medical support instructions according to state and federal law.</li>
<li>Advise other OCS sections on needed adjustments of individual cases.</li>
<li>Assist the supervisor in providing training to new Contact Center Specialists.</li>
<li>Perform related duties as required.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
</div><div><div>
This position,<b> OCS Contact Center Specialist (Job Requisition #54663)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Shannon Hill at shannon.hill@vermont.gov.<br>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
<div></div>
<div>
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.</div></div></div><div><div><div><b>
Class Definition</b></div>
</div><div><div>
The work of a OCS Contact Center Specialist impacts the lives of children and families across the State of Vermont and potentially nationally and internationally. The Office of Child Support is federally mandated to provide holistic, family-centered, trauma-informed services. Thus, in this role, impartiality, equity, empathy, and procedural justice are key. Furthermore, Child support law is challenging and ever-changing. It requires adaptability, openness and flexibility. This role includes Informational, problem solving, and crisis intervention work at a paraprofessional level for the Office of Child Support Services, Department for Children and Families of the Agency of Human Services. All employees of the Agency of Human Services adhere to four key practices: customer service, holistic service, strengths-based relationships and results orientation. Assist with the administrative duties of the unit. Assist the supervisor of the customer response unit and be available for questions from other representatives when the supervisor is unavailable. Duties are performed under the supervision of the Child Support Customer Services Supervisor.</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Duties are performed in a standard office setting with most time being spent on the telephone. Conversations with hostile and emotionally distraught people may be expected.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
Associate's degree in administration, business or office related fields.</div>
<div>
OR</div>
<div>
Completion of a vocational/technical training program in business, office occupations or related area AND one (1) year or more of office clerical experience INCLUDING record keeping or working with data bases AND one (1) year or more of direct client contact.</div>
<div>
OR</div>
<div>
Two (2) years or more of office clerical experience INCLUDING record keeping or working with data bases AND one (1) year or more of direct client contact.</div></div></div><div><div><div><b>
Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

OCS Contact Center Specialist

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
The Department of Public Safety (DPS) is seeking a highly organized professional to join our team in the Accounting Unit as a Financial Specialist III. This position will perform advanced level financial work with accounts payable and accounts receivable activities. Responsibilities include processing a high volume of invoices, properly account for/record/manage/collect receivables, reconcile transactions, and complete other assigned accounting tasks in a timely manner.</div><br>
<div></div>
<div>
This position will:</div>
<ul>
<li>Enter invoices for payment in VTBuys and Vision.</li>
<li>Obtain proper signature authority prior to entering invoices for payment.</li>
<li>Review state and department contracts to ensure payments align with payment provisions.</li>
<li>Request new supplier set ups and/or updates.</li>
<li>Reconcile supplier statements.</li>
<li>Address and respond to supplier inquiries.</li>
<li>Receive, record, and make deposits for all forms of cash.</li>
<li>Report department revenue deposits into Vision financial system.</li>
<li>Perform monthly billing and statements processes to send out to customers.</li>
<li>Communicate with customers to request payment on past due invoices.</li>
<li>Maintain and reconcile aged receivables.</li>
<li>Reconcile department revenue received in multiple State bank accounts with Vision system AR entries.</li></ul><br>
<div></div>
<div>
The ideal candidate:</div>
<ul>
<li>is a resourceful and innovative thinker.</li>
<li>is digitally proficient</li>
<li>is flexible and adaptable in a changing work environment.</li>
<li>will troubleshoot issues independently before escalating.</li>
<li>is motivated for continuous growth and development.</li>
<li>thrives in a busy work environment and has the ability to shift priorities regularly.</li></ul><br>
<div></div>
<div>
Please include a cover letter as part of your application materials.</div><div><br>
During the first three months of onboarding, this role will be mostly on-site, with the option for up to two remote days per week once training is successfully completed. Applicants must live within commuting distance of Waterbury, Vermont, or must be prepared to relocate in order to be considered.</div></div></div><div><div><div><b>
Who May Apply</b></div>
</div><div><div>
This position,<b> Financial Specialist III (Job Requisition #54645)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Amber Beaudin at amber.beaudin@vermont.gov.<br>
Resumes will not be accepted via e-mail. You must apply online to be considered.<br>
<br>
PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Work is performed in a standard office setting.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
Two years or more of full-time college coursework in accounting, business administration, office administration or a related field AND one (1) year or more of experience in accounting, bookkeeping or technical level fiscal experience that involved the calculation, recording and maintenance of accounting or financial records.</div>
<div>
OR</div>
<div>
Associate's degree in accounting, business administration, office administration or a related field AND one (1) year or more of experience in accounting, bookkeeping or technical level fiscal experience that involved the calculation, recording and maintenance of accounting or financial records.</div>
<div>
OR</div>
<div>
Completion of a vocational/technical training program in business, office administration, financial support or related area AND two (2) years or more of experience in accounting, bookkeeping or technical level fiscal experience that involved the calculation, recording and maintenance of accounting or financial records.</div>
<div>
OR</div>
<div>
High School diploma or equivalent AND three (3) years or more of experience in accounting, bookkeeping or technical level fiscal experience that involved the calculation, recording and maintenance of accounting or financial records.</div>
<div>
OR</div>
<div>
One (1) year or more as a Financial Specialist II with the State of Vermont.</div></div></div><div><div><div><b>
Special Requirements</b></div>
</div><div><div>
For some positions experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required.</div>
</div></div><div><div><div><b>
Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

Financial Specialist III

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
There has never been a better time to bring your values and talents to the collaborative team at the Vermont Department of Taxes. The rewarding work we do supports this brave little state and helps shape its future. We work with proven, dynamic technologies to fund initiatives that preserve the environment, build vibrant communities, strengthen families, and so much more. Discover new opportunities, learn new skills, and solve problems with our dedicated and supportive team.</div><br>
<div></div>
<div>
The Vermont Department of Taxes' Compliance Division seeks a motivated and talented individual to serve as a data analyst, supporting public programs through the accurate and equitable collection of Vermont taxes while helping develop and manage discovery programs that identify compliance opportunities.</div><br>
<div></div>
<div>
Key responsibilities of this position include but are not limited to:</div>
<ul>
<li>Write queries to extract relevant data, assess potential audit program ideas, evaluate findings, and develop, execute, and document programs and campaigns; maintain an internal control program with policies and procedures that ensure the efficiency, effectiveness, and legal compliance of newly implemented initiatives.</li>
<li>Use big data along with knowledge of Vermont and federal tax law, business operations, and accounting practices to identify and address areas where taxes may not be voluntarily reported or paid.</li>
<li>Extract and analyze data to evaluate program outcomes, design reports using various reporting and analytics tools, and collaborate with staff to develop effective compliance solutions.</li></ul><br>
<div><br>
The ideal candidate will:</div>
<ul>
<li>Be self-motivated, analytical, curious and open minded.</li>
<li>Knowledge of programming techniques using tools such as SQL.</li>
<li>Knowledge of Microsoft Office tools such as Excel</li>
<li>Have excellent communication skills.</li>
<li>Ability to understand compliance objectives.</li>
<li>Ability to research and understand nuances of complex tax law and accounting practices</li>
<li>Understanding Relational Database Design</li>
<li>A desire to continue to learn and grow.</li></ul><br>
<div></div>
<div>
For additional information about employee satisfaction and benefits, please visit our website.</div><br>
<div></div>
<div>
The hourly salary rate for this position ranges from $27.50 to $42.94, and State of Vermont benefits are very competitive. The annualized salary for this position ranges from approximately $57,200.00 to $89,315.00. The salary range reflects the minimum and maximum salary potential in the assigned pay grade, and the annualized salary figure is calculated based on 2080 hours of annual compensation and does not include authorized overtime or other compensation. It also doesn't include any time taken off payroll. The starting salary for this position may be negotiable depending on experience and qualifications.</div></div></div><div><div><div><b>
About The Compliance Division</b></div>
</div><div><div>
The Compliance Division is responsible for promoting and ensuring Vermont taxpayer compliance, with a focus on early intervention, education, outreach, and fairness. We value service, integrity, and employee growth, as we aim to support Vermont communities effectively and efficiently. Our team includes auditors, tax examiners, analysts, tax collection officers, and support staff.</div><br>
<div></div>
<div><b>
Background Checks</b><br>
This position will primarily support the Department of Taxes. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. &sect; 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.</div><br>
<div></div>
<div>
We value diverse teams and are committed to creating a community of inclusion.</div></div></div><div><div><div><b>
Who May Apply</b></div>
</div><div><div>
This position,<b> Tax Compliance Data Analyst (Job Requisition #54651)</b>, is open to all State employees and external applicants.</div><div><br>
If you would like more information about this position, please contact David.Root@vermont.gov.</div>
<div>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><div><br>
Please note that multiple positions in the same work location may be filled from this job posting.</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Duties are generally performed in a standard office setting. Significant interaction is required with Department staff, contractors to the Department, and outside collection agency personnel as well as the Auditor of Accounts. Data reviewed is highly confidential in nature.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
High School diploma or equivalent AND four (4) years or more at a professional level in quantitative research, statistics, or program evaluation that includes providing support to a business or organization.</div>
</div></div><div><div><div><b>
Preferred Qualifications</b></div>
</div><div><div>
A bachelor's degree.</div>
</div></div><div><div><div><b>
Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

Tax Compliance Data Analyst

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
The Public Health Analyst I (PHA I) turns data into information for use by the Vermont Department of Health Division of Substance Use Programs and associated partners. The PHA I develops data collection tools and methods, manages data collection, analyzes and summarizes data and facilitates feedback from interested internal and external parties. The PHA I work products support prioritization and decision-making around substance misuse programming and aids in strategic planning. The PHA I supports Division grant application and reporting processes and supports vendors in completing funded work.<br>
<br>
Please include a cover letter and resume with your application.</div></div></div><div><div><div><b>
Who May Apply</b></div>
</div><div><div>
This position,<b> Public Health Analyst I - Limited Service (Job Requisition #54623),</b> is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.</div><div><br>
If you would like more information about this position, please contact Anne.VanDonsel@vermont.gov.</div>
<div>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><div><br>
Please note that multiple positions in the same work location may be filled from this job posting.</div><br>
<div></div>
<div><b>
AHS BACKGROUND CHECKS:</b> Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Duties are performed primarily in a standard office setting. Meetings with data users and providers may require some travel, for which private means of transportation must be available. Some work outside of normal office hours may be required.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
Master's degree or higher in biostatistics, epidemiology, public health or a social sciences discipline, including 6 credits in statistics at the graduate level.</div><br>
<div></div>
<div>
OR</div><br>
<div></div>
<div>
Bachelor's degree in statistics, a health-related or social sciences discipline, including 12 college credits in statistics, research or computer sciences, and 6 of these credits must be in statistics AND one (1) year or more of professional level work in research, statistics, informatics or program evaluation where the activities include gathering, analyzing and interpreting statistical data.</div><br>
<div></div>
<div>
OR</div><br>
<div></div>
<div>
Associate&rsquo;s degree in a public health, health, scientific or informatics field AND two (2) years or more of experience in research, statistics, informatics or program evaluation where the activities include gathering, analyzing and interpreting statistical data.</div></div></div><div><div><div><b>
Preferred Qualifications</b></div>
</div><div><div>
Experience in public health or a health-related field.</div>
</div></div><div><div><div><b>
Special Requirements</b></div>
</div><div><div>
Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.</div>
</div></div><div><div><div><b>
Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

Public Health Analyst I - Limited Service

<div>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 Candidates shall submit a complete and up-to-date Judicial Branch Application, and a resume found at:
 <br/>
 <br/>
 https://vermontjudiciary.exacthire.com/job/193771
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 The Vermont Judiciary is recruiting a permanent Judicial Assistant in Woodstock Vermont
 <br/>
 <br/>
 This position provides specialized customer support, clerical and data entry work involving one or more docket areas within a court's jurisdiction. The work is moderately complex and requires application of legal practices and procedures and strong computer skills. It is a fast-paced and challenging environment and requires the ability to interact professionally with both co-workers and the public even in high stress circumstances. This is a great opportunity for someone looking to get their start in the legal field.
 <br/>
 <br/>
 <ul>
  <li>
   Desired Skills and Experience for Judicial Assistant:
  </li>
  <li>
   High level of professionalism and confidentiality
  </li>
  <li>
   Exceptional administrative/ clerical skills
  </li>
  <li>
   Ability to keep accurate records, and to provide accurate information
  </li>
  <li>
   Teamwork, flexibility, and strong communication skills
  </li>
  <li>
   Experience in customer-facing roles
  </li>
  <li>
   Positive, empathetic, and professional attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Specialized clerical and administrative work with heavy data entry and case processing.
  </li>
  <li>
   Performs case-flow functions across the full case-cycle including docket entry, entering new electronic and paper filings, sending notice, reviewing case documents for accuracy/completeness, preparing orders &amp; motions, scheduling events on court calendar.
  </li>
  <li>
   Responsible for operating various tools to support both in-person and remote virtual court hearings.
  </li>
  <li>
   Perform operator function during court hearings by providing high-speed docket entry and real-time processing in medium and high-volume settings such as the criminal docket.
  </li>
  <li>
   Employ attention to detail and methodical approach to ensure standardized business practices are followed.
  </li>
  <li>
   Respond to customer inquiries to assist with filling-out forms, using court kiosks, preparing for court appearances, and providing case information.
  </li>
  <li>
   Maintain excellent customer interaction by providing prompt information and assistance.
  </li>
  <li>
   Collect fines and fees according to established procedure; close, balance and reconcile tills.
  </li>
  <li>
   Maintain working knowledge and adherence to court rules and statutes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Starting salary is $22.07 per hour. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   12 days of vacation and sick leave are earned per year.
  </li>
  <li>
   13 holidays are paid per year.
  </li>
  <li>
   Group life and medical insurance are available.
  </li>
  <li>
   Dental coverage is effective after six months.
  </li>
  <li>
   Membership in the Vermont State Employees Retirement System
  </li>
  <li>
   Long-term retirement investment plan available (457 Plans)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Requirements
  <br/>
  <br/>
 </strong>
 Education: High School graduation or equivalent.
 <br/>
 <br/>
 Experience: Two years of clerical, secretarial or data entry experience. Preference will be given to candidates with prior experience in a legal setting or mastery of office technology.
 <br/>
 <br/>
 College training may be substituted for the work experience on a year for year basis.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
</div>


Judicial Assistant

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
The Vermont Department of Libraries is seeking a Program Technician I with primary duties in the ABLE Library-Vermont's Library for the Blind and Print Disabled-and support duties in the Library Advancement team. This position is one of the main points of contact for library patrons, providing exemplary customer service to members of the ABLE Library, and answering inquiries from the public and library staff around the state. The Program Technician I reports to the Director of the ABLE Library and works in close partnership with Department staff to provide administrative support in other departmental divisions and on various projects.</div><br>
<div></div>
<div>
As Program Technician I, your responsibilities will include:</div>
<ul>
<li>Providing direct patron services through phone and email.</li>
<li>Processing incoming and outgoing mail.</li>
<li>Assisting with large print and accessible youth book processing.</li>
<li>Processing books for correctional facility libraries.</li>
<li>Managing equipment inventory, ensuring equipment is working correctly and stored properly.</li>
<li>Ensuring ABLE Library shelves are orderly and well-maintained.</li>
<li>Supporting the Library Advancement and Information and Access teams with administrative and logistical tasks.</li>
<li>Assisting with Book Award projects.</li>
<li>Greeting visitors and directing deliveries.</li></ul><br>
<div><br>
Ideal candidates will have customer service experience. They should have knowledge of the principles of office management and the ability to apply these principles to office operations. Ideal candidates will also have some experience providing services to persons who are blind, visually impaired, or print disabled.</div><div><br>
This is an in-office position that is not eligible for telework.</div><br>
<div></div>
<div><b>
Please include a cover letter as part of your application materials.</b></div></div></div><div><div><div><b>
Who May Apply</b></div>
</div><div><div>
This position, <b>Program Technician I (Job Requisition #54562)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Karen Gravlin at karen.gravlin@vermont.gov.</div><br>
<div></div>
<div>
Please note that multiple positions in the same work location may be filled from this job posting.<br>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
High School diploma or equivalent AND two (2) years or more of experience at or above a</div>
<div>technical level in program administration support (such as administrating components of a</div>
<div>licensing and certification program, or records management).</div>
<div>OR</div>
<div>Two years or more of full-time college coursework OR an associate's degree or higher AND</div>
<div>one (1) year or more of experience at or above a technical level in program administration</div>
<div>support (such as administrating components of a licensing and certification program, or</div>
<div>records management).</div>
</div></div><div><div><div><b>
Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

Program Technician I

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
Watch a short video on being a PSAP Emergency Communications Dispatcher I.</div><br>
<div></div>
<div>
Are you looking for a career that serves the community? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Do you have customer service or call center experience? Apply now for this opportunity to expand your career and be the voice of the Vermont State Police!</div><br>
<div></div>
<div>
Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected.</div><br>
<div></div>
<div><b>
$5,000 Hiring Bonus for New Hires!</b><br>
When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows:</div>
<ul>
<li>$1,000 will be awarded upon successful completion of the first pay period.</li>
<li>$1,500 will be awarded upon successful completion of the training program.</li>
<li>$2,500 will be awarded upon successful completion of one year of service.</li></ul><br>
<div></div>
<div><b>
Job Summary</b><br>
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.</div><br>
<div></div>
<div><b>
Training</b><br>
A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months.</div></div></div><div><div><div><b>
Knowledge, Skills, &amp; Abilities</b></div>
</div><div><ul><li>Ability to quickly and accurately transcribe radio and telephone messages.</li>
<li>Ability to remember details.</li>
<li>Ability to operate various software and computers.</li>
<li>Ability to operate 2-way radio and other communication systems.</li>
<li>Visit this site for the full list.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
</div><div><div>
This position, <b>PSAP Emergency Communications Dispatcher I (Job Opening #54588)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Michelle Hunt at michelle.c.hunt@vermont.gov.</div>
<div>
Please note that multiple positions in the same work location may be filled from this job posting.</div>
<div>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
<div></div>
<div>
PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. the needs of the department, mandatory overtime may be necessary. The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment&rsquo;s notice and the incumbent needs to be able to react calmly. The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week, including holidays; frequent changes in multi-jurisdictional policies and procedures, and changes in equipment. Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.</div>
<div>OR</div>
<div>Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.</div>
</div></div><div><div><div><b>
Preferred Qualifications</b></div>
</div><div><div>
High school diploma or equivalent.<br>
Vermont E911 Call Taker Certification.<br>
Experience running license, registration, and criminal history queries.<br>
Experience entering NCIC information.<br>
Experience as a First Responder.</div>
</div></div><div><div><div><b>
Special Requirements</b></div>
</div><div><div>
Performance requirement: Applicants must pass a Department of Public Safety administered computer based &quot;CritiCall&quot; test, which assesses computer and other job related skills.<br>
Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.<br>
All candidates must pass a security clearance conducted by the Department of Public Safety.</div>
</div></div><div><div><div><b>
Additional Benefits</b></div>
</div><div><div>
In addition to the generous state employment package, PSAP employees receive the following compensation opportunities:</div>
<ul>
<li>Built-in overtime</li>
<li>Promotion eligibility after 2 years, which would also include a differential for training new hires</li>
</ul></div></div><div><div><div><b>Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

PSAP Emergency Communications Dispatcher I - Westminster

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