Qureos Mentor

Steampunk

<div>Overview:
<div>
As a <b>Senior Service D</b><b>esigner</b><b>,</b> you will be responsible for guiding government clients through our Design Intelligence&trade; framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.</div>
Contributions:
<div><b>
Responsibilities</b></div><br>
<div></div><ul><li>
Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives</li><li>
Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis</li></ul><ul><li>
Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision</li><li>
Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements</li><li>
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment</li><li>
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations</li><li>
Ensure all deliverables across a variety of projects are produced at the highest quality</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><br>
<div></div><ul><li>
Ability to obtain a U.S. government Public Trust Security Clearance with the US Coast Guard</li><li>
6+ years of experience in human centered design, service design, and/or customer experience design</li><li>
Current portfolio demonstrating ideology, methods, tools, skills, and craft</li><li>
Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints</li></ul><div><b>
Bonus Points</b></div><ul><li>
Previous work experience in or with the federal government</li><li>
Previous work experience as a consultant</li></ul><br>
<div></div>
About <b>steampunk</b>:
<div><b>
About Steam</b><b>punk</b></div><div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Design Intelligence&trade; process</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned</b><b> company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity </i><i>employer</i><i> and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, </i><i>protected veteran status, or any other characteristic protected by law. Steampunk </i><i>participates</i><i> in the E-Verify program.</i></div></div>

Senior Service Designer

<div>Overview:
<div><b>
Steampunk</b> is seeking a <b>Human Resources Coordinator</b> to support our corporate and internal customers in Tysons Corner, VA.</div><div>
The primary responsibilities of the position are to provide administrative support to the Human Resources and Recruiting teams as well as other corporate departments. The nature of the work requires that the candidate demonstrate initiative, organization, responsibility, customer service skills, and the ability to be flexible and adaptive to a fast-paced, growing and fluid business environment. The candidate must be able to communicate professionally, effectively, and decisively with all levels of the organization, and be able to solve practical problems as well as exercise sound consideration with regard to sensitive and confidential information.</div>
Contributions:
<div><b>
Contributi</b></div><ul><li><p>
Serve as a first point of contact for employee inquiries via phone, email, HR inbox, and Service Desk tickets, escalating complex issues as needed.</p></li><li><p>
Support core HR functions including onboarding, payroll assistance, HRIS data management, and employee offboarding.</p></li><li><p>
Coordinate HR programs and events.</p></li><li><p>
Maintain accurate employee records, files, and confidential HR correspondence.</p></li><li><p>
Prepare company-wide communications and assist with employment verifications and reporting.</p></li><li><p>
Partner with HR team members and cross-functional groups to drive operational efficiency and support broader HR initiatives.</p></li><li><p>
Adapt to evolving business needs by taking on additional responsibilities as required.</p></li></ul>
Qualifications:<div></div><div><b><br>
Qualifications</b></div><ul><li>
Minimum 3 years professional work experience in a customer service facing role</li><li>
Strong interpersonal, written and communication skills</li><li>
Detail and Action oriented</li><li>
Project Management</li><li>
Attention to detail</li><li>
Ability to multi-task</li><li>
Experience working in Microsoft Office</li><li>
Interest in learning new skills and ability to pick things up quickly</li><li>
Basic knowledge of Human Resources principles</li><li>
Ability to prioritize and work independently</li><li>
2-3 days in office Steampunk office in McLean, VA</li></ul><div></div><div><b><br>
Preferred</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>
Proficiency with Microsoft Office</li><li>
HR experience</li><li>
Experience with ICIMS</li><li>
Experience with ADP Workforce Now</li><li>
Clearance Requirement: None</li></ul>
About <b>steampunk</b>:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $55,000 to $60,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div><br>
</div><div><b>Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Human-Centered delivery methodology</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div></div><div></div>

Human Resources Coordinator

Join Steampunk and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Steampunk

ABOUT_COMPANY

Senior Service Designer

Human Resources Coordinator