Qureos Mentor

Steampunk

<div>Overview:
<div>
As a <b>Service Designer</b>, you will be responsible for guiding government clients through our Design Intelligence&trade; framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.</div>
Contributions:
<div><b>
Responsibilities</b><b>:</b></div><ul><li>
Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives</li><li>
Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis</li><li>
Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision</li><li>
Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements</li><li>
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment</li><li>
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations</li><li>
Ensure all deliverables across a variety of projects are produced at the highest quality</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><ul><li>
Ability to obtain a U.S. government Public Trust Security Clearance</li><li>
4+ years of experience in human centered design, service design, and/or customer experience design</li><li>
Current portfolio demonstrating ideology, methods, tools, skills, and craft</li><li>
Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints</li><li>
Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing</li><li>
Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart</li><li>
Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome</li><li>
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers</li><li>
A natural curiosity for solving problems coupled with strong analytical skills</li><li>
A collaborative nature with excellent written communication and presentation skills</li><li>
Experience working in a project-based environment</li><li>
Degree or equivalent experience in HCD, and/or service design
</li><li>Local to the Atlanta Metro area</li><li>
Required to be onsite 2x per week</li></ul><div><b>
Bonus Points</b></div><ul><li>
Previous work experience in or with the federal government</li><li>
Previous work experience as a consultant</li></ul>
About <b>steampunk</b>:
<div><b>
About Steam</b><b>punk</b></div><div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Design Intelligence&trade; process</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned</b><b> company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity </i><i>employer</i><i> and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk </i><i>participates</i><i> in the E-Verify program.</i></div></div>

Service Designer

<div>Overview:
<div>
As a <b>Service D</b><b>esigner</b><b>,</b> you will be responsible for guiding government clients through our Design Intelligence&trade; framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.</div>
Contributions:
<div><b>
Responsibilities</b><b>:</b></div><br>
<div></div><ul><li>
Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives</li><li>
Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis</li></ul><ul><li>
Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision</li><li>
Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements</li><li>
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment</li><li>
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations</li><li>
Ensure all deliverables across a variety of projects are produced at the highest quality</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><br>
<div></div><ul><li>
Ability to obtain a U.S. government Public Trust Security Clearance</li><li>
5+ years of experience in human centered design, service design, and/or customer experience design</li><li>
Current portfolio demonstrating ideology, methods, tools, skills, and craft</li><li>
Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints</li></ul><ul><li>
Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems</li><li>
Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing</li><li>
Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart</li><li>
Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome</li><li>
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers</li></ul><ul><li>
A natural curiosity for solving problems coupled with strong analytical skills</li><li>
A collaborative nature with excellent written communication and presentation skills</li><li>
Experience working in a project-based environment</li><li>
Degree or equivalent experience in HCD, and/or service design</li></ul><div></div><div><b><br>
Bonus Points</b></div><br>
<div></div><ul><li>
Previous work experience in or with the federal government</li><li>
Previous work experience as a consultant</li></ul><br>
<div></div>
About <b>steampunk</b>:
<div><b>
About Steam</b><b>punk</b></div><div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Design Intelligence&trade; process</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned</b><b> company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity </i><i>employer</i><i> and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, </i><i>protected veteran status, or any other characteristic protected by law. Steampunk </i><i>participates</i><i> in the E-Verify program.</i></div></div>

Senior Service Designer

<div>Overview:
<div>
As a <b>Senior Instructional Designer</b>, you will be responsible for developing and implementing comprehensive technical training programs in support of our federal client. You will work as part of a cross-functional team&mdash;including other types of design and technical experts&mdash;engaging with stakeholders and end-users to develop an effective approach and ensure adoption of new systems and processes.
</div>Contributions:
<div><b>
Responsibilities:</b></div><ul><li>
Develop learner personas to create tailored training for diverse user needs</li><li>
Analyze existing training materials and business processes to identify learning gaps/needs and opportunities for improvement
</li><li>Conduct user-wide learning needs analyses and identify business process training gaps</li><li>
Conduct user research to determine learning content scope and coordinate with Subject Matter Experts to structure learning paths</li><li>
Balance stakeholder expectations with learner needs through training approach deliverables</li><li>
Develop interactive and engaging training materials using a variety of modalities (videos, user guides, eLearning, etc.) with learner theories in mind (ADDIE, Bloom&rsquo;s, Spiral Model, etc.) to create dynamic learning experiences</li><li>
Incorporate proper implementation of knowledge checks and compliance tracking</li><li>
Lead and direct training development and delivery</li><li>
Establish metrics and measure user adoption</li><li>
Facilitate learning management system administration, usage, and develop feedback loops for enhancement</li><li>
Consider long-term governance plans for sustaining training programs and materials like the development of Train-the-Trainer structures</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><ul><li>
Ability to obtain a U.S. government Public Trust Security Clearance</li><li>
5+ years of experience in Education, Training, or a related field</li><li>
1+ year(s) of experience in training on technical systems or software</li><li>
Thorough knowledge of the full training life cycle and demonstrated ability to develop and implement</li><li>
Knowledge of contemporary learning management software platforms</li><li>
Experience with traditional and modern training methods, tools, and techniques</li><li>
Ability to convey complex information in a way that people understand</li><li>
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers</li><li>
A collaborative nature with excellent written communication and presentation skills
</li><li>Familiarity with Design Thinking and a natural curiosity for solving problems coupled with strong analytical skills
</li><li>Experience with 508 compliant training</li><li>
Experience working in an agile project-based environment</li><li>
Proficiency in MS Office and Mastery of Training tools (Articulate, Camtasia, Vyond)</li><li>
Bachelor&rsquo;s degree or equivalent experience in Training and Instructional Design</li></ul><div><b>
Bonus Points</b></div><br>
<div></div><ul><li>
Previous work experience in or with the federal government</li><li>
Previous work experience as a consultant</li></ul><br>
<div></div>
About <b>steampunk</b>:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $100,000 to $160,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div><br>
</div><div><b>Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Human-Centered delivery methodology</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.</i></div></div>

Senior Instructional Designer

<div>Overview:
<div>
As a<b> </b><b>Disruption Designer</b>, you will be responsible for guiding government clients through our Design Intelligence&trade; framework; incorporating human-centered and design thinking methods to focus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.</div>
Contributions:
<div><b>
Responsibilities</b><b>:</b></div><br>
<div></div><ul><li>
Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives</li><li>
Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance</li></ul><ul><li>
Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement</li><li>
Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers</li><li>
Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement</li><li>
Develop, deploy, and measure key performance indicators for transformation and adoption</li><li>
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment</li></ul><ul><li>
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations</li><li>
Ensure all deliverables across a variety of projects are produced at the highest quality</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><br>
<div></div><ul><li>
Ability to obtain a U.S. government Public Trust Security Clearance</li><li>
8+ years of experience in change management and well-versed in change management best practices and models</li></ul><ul><li>
Thorough knowledge and demonstrated experience in current state assessments, future state visioning and communication planning</li><li>
Thorough knowledge and demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans</li><li>
Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems</li><li>
Proficiency in PowerPoint and collaboration tools like Mural</li><li>
A natural curiosity for solving problems coupled with strong analytical skills</li></ul><ul><li>
A collaborative nature with excellent written communication and presentation skills</li><li>
Experience working in a project-based environment</li><li>
Degree, equivalent experience, and/or certification in change management</li></ul><div></div><div><b><br>
Bonus Points</b></div><br>
<div></div><ul><li>
Previous work experience in or with the federal government</li><li>
Previous work experience as a consultant</li><li>
Experience in Human-Centered Design / Customer Experience Design</li><li>
Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects</li><li>
Experience working within an Agile delivery framework including writing user stories and story pointing</li></ul>
About <b>steampunk</b>:
<div><b>
About Steam</b><b>punk</b></div><div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Design Intelligence&trade; process</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned</b><b> company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity </i><i>employer</i><i> and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk </i><i>participates</i><i> in the E-Verify program.</i></div></div>

Senior Disruption Designer

Join Steampunk and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Steampunk

ABOUT_COMPANY

Service Designer

Senior Service Designer

Senior Instructional Designer

Senior Disruption Designer