Qureos Mentor

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>12-12-2025</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF34378D</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>About Sutherland</b><b>
</b></p><p>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they&rsquo;re our core expertise.<br>
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p>
<p>We&rsquo;ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless &ldquo;as a service&rdquo; model.</p>
<p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p>
<p>Sutherland<br>
<i>Unlocking digital performance. Delivering measurable results.</i>
</p></div><div><p>Job Description:</p>
<p>We are seeking a highly skilled and motivated Training Manager to join our team - supporting our retail vertical! In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.</p>
<p>As a Training Manager, you'll get to:</p>
<ul><li>Manage stakeholders across a variety of customer bases across verticals by identifying and assessing training needs.</li>
<li>Work as a Relationship Manager creating and supporting a variety of Training solutions.</li>
<li>Spearhead project management - execution level through training solutions for a new transition.</li>
<li>Manage Learning Management systems and employee Training life cycle for new setups and Geo expansions.</li>
<li>Stay updated on industry trends and best practices in training methodologies and quality management</li>
<li>Prepare and present reports on training outcomes &amp; performance to senior management</li>
<li>Manage capability enhancement, curricula and content development, learning need assessment, e-learning, learning program effectiveness evaluation, etc.</li>
<li>Work closely with the Quality Team to define the TNI and TNA with the help of Trainers and plan remediation sessions.</li>
<li>Design assessments to bridge the Knowledge gaps on a monthly basis for all the programs aligned.</li>
<li>Ensure that new hire content is in line with Client requirement for the program, revamp the training content or advise Client Training team to edit and update the content as needed.</li>
</ul></div><div><p>Qualifications:</p>
<ul><li>5+ years in a Training leadership role within the BPO industry - retail vertical experience will be a major plus!</li>
<li>Experience managing teams who support Cloud-based applications and on-premises technologies.</li>
<li>Experience managing new hires, trainers, SMEs and managing KPIs &ndash; net throughput and programs meeting top 4 KPIs for the programs as well</li>
<li>Ability to design assessments to bridge the knowledge gaps on a monthly basis for all the programs aligned.</li>
<li>Should be well versed with MS Office suite for day-to-day reports and presentation skills to present data and visuals to Training Leader or the clients if need be.</li>
<li>Subject matter expertise for the respective domains in the areas of upskilling and reskilling</li>
<li>Bachelor&rsquo;s degree in any field, education management or technical field will be a plus.</li><br>
</ul>
</div><p></p><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Training Manager | Retail Vertical

Training Manager | Retail Vertical | Onsite | Alexandria, Egypt

<div>
 <p>
  <strong>
   Training Manager | Retail Vertical | Onsite | Alexandria, Egypt
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly skilled and motivated Training Manager to join our team - supporting our retail vertical! In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Training Manager, you'll get to:
 </p>
 <ul>
  <li>
   Manage stakeholders across a variety of customer bases across verticals by identifying and assessing training needs
  </li>
  <li>
   Work as a Relationship Manager creating and supporting a variety of Training solution
  </li>
  <li>
   Spearhead project management - execution level through training solutions for a new transition
  </li>
  <li>
   Manage Learning Management systems and employee Training life cycle for new setups and Geo expansions
  </li>
  <li>
   Stay updated on industry trends and best practices in training methodologies and quality management
  </li>
  <li>
   Prepare and present reports on training outcomes &amp; performance to senior management
  </li>
  <li>
   Manage capability enhancement, curricula and content development, learning need assessment, e-learning, learning program effectiveness evaluation, etc
  </li>
  <li>
   Work closely with the Quality Team to define the TNI and TNA with the help of Trainers and plan remediation sessions
  </li>
  <li>
   Design assessments to bridge the Knowledge gaps on a monthly basis for all the programs aligned
  </li>
  <li>
   Ensure that new hire content is in line with Client requirement for the program, revamp the training content or advise Client Training team to edit and update the content as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   5+ years in a Training leadership role within the BPO industry - retail vertical experience will be a major plus
  </li>
  <li>
   Experience managing teams who support Cloud-based applications and on-premises technologies
  </li>
  <li>
   Experience managing new hires, trainers, SMEs and managing KPIs &ndash; net throughput and programs meeting top 4 KPIs for the programs as well
  </li>
  <li>
   Ability to design assessments to bridge the knowledge gaps on a monthly basis for all the programs aligned
  </li>
  <li>
   Should be well versed with MS Office suite for day-to-day reports and presentation skills to present data and visuals to Training Leader or the clients if needed
  </li>
  <li>
   Subject matter expertise for the respective domains in the areas of upskilling and reskilling
  </li>
  <li>
   Bachelor&rsquo;s degree in any field, education management or technical field will be a plus
  </li>
 </ul>
</div>


Training Manager

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Permanent WAH</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>12-11-2025</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38213H</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>About Sutherland:</b><b>
</b></p><p>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they&rsquo;re our core expertise.</p>
<p>We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p>
<p>We&rsquo;ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless &ldquo;as a service&rdquo; model.</p>
<p>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p>
<p>Sutherland</p>
<p><i>Unlocking digital performance. Delivering measurable results</i>
</p></div><div><p>Job Description:</p>
<p>Sutherland is looking for a <b>Microsoft Training Professional</b> to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you!</p>
<p><b>The Microsoft Training Professional will be responsible for the following:</b>
</p><ul><li><b>Training delivery</b>: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills.</li>
<li><b>Office hours</b>: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up.</li>
<li><b>Content development</b>: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness.</li>
<li><b>Collaboration</b>: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives.</li>
<li><b>Performance measurement</b>: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5.</li>
</ul><ul><li><b>Instructional design:</b> Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus.</li>
<li><b>Communication and presentation:</b> Explaining complex information clearly and concisely.</li>
</ul></div><div><p>Qualifications:</p>
<p><b>Required Skills &amp; Experience</b>
</p><ul><li>2+ years supporting users in enterprise environments working with Microsoft business applications.
<ul><li>In-depth knowledge and hands-on experience including the following:</li>
</ul></li></ul><ul><li>Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook</li>
<li>Microsoft Power Platform - Power Apps, Power Automate, and Power BI</li>
</ul><ul><li>2+ years designing and delivering software training aligned to large-scale digital transformation.
<ul><li>Excellent presentation, communication, and facilitation skills across diverse audiences.</li>
<li>Ability to simplify complex concepts and engage participants.</li>
<li>Demonstrates confidence delivering live demos and answering most questions immediately.</li>
<li>Strong instructional design and curriculum development skills.</li>
</ul></li></ul><p><b>Desirable attributes:</b>
</p><ul><li><b>Disposition:</b> Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position.</li>
<li><b>Technical support / troubleshooting:</b> Capable of and confident in providing technical support and issue resolution during training sessions and office hours.</li>
</ul><p><b>Desirable certifications:</b>
</p><ul><li>Microsoft Certified Trainer (MCT)</li>
<li>Microsoft 365 Certified: Teamwork Administrator Associate</li>
<li>Microsoft Office Specialist (MOS): Expert</li>
<li>Microsoft Office Specialist (MOS): Master</li>
</ul></div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Microsoft Training Professional | Egypt | Remote

<b>Overview</b> <p><b>Job Purpose:</b> The Partnership Consultant is responsible for identifying, developing, and managing strategic partnerships that drive the company's digital growth and market presence. The role involves building strong relationships with key industry players, structuring partnership contracts, and ensuring mutually beneficial collaboration models aligned with the company's strategic objectives.</p> <b>Key Responsibilities</b> <ul> <li>Identify and evaluate potential partners within the digital ecosystem (technology providers, telecom operators, system integrators, digital platforms, etc.).</li> <li>Develop partnership strategies that align with the company's business goals and growth roadmap.</li> <li>Lead the structuring, negotiation, and execution of partnership agreements, MoUs, and joint initiatives.</li> <li>Work cross-functionally with legal, finance, and operations teams to ensure compliance and smooth execution of partnership terms.</li> <li>Monitor and assess partnership performance, ensuring value delivery and alignment with KPIs.</li> <li>Build and maintain strong networks with key stakeholders across the public and private sectors.</li> <li>Analyze market trends and competitor partnerships to identify new opportunities and risks.</li> <li>Support in preparing business proposals, presentations, and financial models for potential collaborations.</li> <li>Represent the company in partnership meetings, forums, and industry events.</li> </ul> <b>Qualifications & Experience</b> <ul> <li>Bachelor's degree in Business Administration, Economics, or related field (Master's degree or MBA preferred).</li> <li>8-10 years of experience in partnership management, business development, or strategic alliances within <b>digital or technology companies</b>.</li> <li>Proven experience in <b>structuring and negotiating partnership contracts</b> and managing complex stakeholder relationships.</li> <li>Strong understanding of the Saudi digital transformation landscape and Vision 2030 initiatives.</li> <li>Experience in working with government entities, private sector partners, and global technology firms.</li> </ul>

Partnership Consultant / Business Development Consultant

Join Sutherland and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sutherland

ABOUT_COMPANY

Training Manager | Retail Vertical

Training Manager | Retail Vertical | Onsite | Alexandria, Egypt

Training Manager

Microsoft Training Professional | Egypt | Remote

Partnership Consultant / Business Development Consultant