Qureos Mentor

Sutherland

<div>
 <p>
  <strong>
   Position: Oracle Fusion HCM Consultant
  </strong>
 </p>
 <p>
  <strong>
   Location: Dammam, Saudi
  </strong>
 </p>
 <p>
  <strong>
   Duration: 12+ Months
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Modules: CoreHR, ORC, Talent Management
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  &middot; Lead and support the end-to-end implementation of Oracle Fusion HCM modules including:
 </p>
 <p>
  &middot; Core HR (HR Foundation, Workforce Structures, Person Management, Absence, Payroll Integration)
 </p>
 <p>
  &middot; ORC &ndash; Recruiting (Requisitions, Job Posting, Candidate Management, Offer Management)
 </p>
 <p>
  &middot; Talent Management (Performance, Goals, Succession Planning, Career Development, Learning)
 </p>
 <p>
  &middot; Gather and analyze business requirements, and translate them into functional specifications and configurations.
 </p>
 <p>
  &middot; Configure HCM modules based on business needs, including security roles, workflows, and approval hierarchies.
 </p>
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  &middot; Support integration with other systems (Payroll, Finance, Talent platforms) using HCM Extracts, FBDI, or OIC.
 </p>
 <p>
  &middot; Develop and execute test scripts, support UAT, and validate functional and business process flows.
 </p>
 <p>
  &middot; Provide guidance and training to end-users and HR teams on Oracle HCM functionality.
 </p>
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  &middot; Prepare functional documentation such as BR100, configuration guides, training materials, and reports.
 </p>
 <p>
  &middot; Support data migration, data validation, and reconciliation activities.
 </p>
 <p>
  &middot; Participate in change management, go-live support, and post-production support.
 </p>
</div>


Oracle Fusion HCM Consultant

<div>
 <p>
  Role Description
 </p>
 <p>
 </p>
 <p>
  This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <p>
 </p>
 <p>
  Customer Service Representatives, Customer Support, and Customer Experience skills
 </p>
 <p>
  Ability to ensure high levels of Customer Satisfaction and effective Customer Service
 </p>
 <p>
  Excellent communication and interpersonal skills
 </p>
 <p>
  Strong problem-solving abilities and attention to detail
 </p>
 <p>
  Ability to work on-site in New Cairo
 </p>
 <p>
  Experience in customer service roles is beneficial
 </p>
 <p>
  High school diploma or equivalent; additional education is a plus
 </p>
 <p>
  Fluency in English is a MUST
 </p>
 <p>
  Flexibility with night and overnight shifts is a MUST
 </p>
 <p>
  Benefits
 </p>
 <p>
  17,000egp to 28,000 Net salary and more!
 </p>
 <p>
  fully paid training
 </p>
 <p>
  social and medical insurance
 </p>
 <p>
  transportation is provided (door to door for ladies)
 </p>
 <p>
  KPIs are granted 1st 3 months
 </p>
 <p>
  95% of our promotions are internal
 </p>
 <p>
  No experiencezx is required!
 </p>
 <p>
  Lots of events and Lots of fun!
 </p>
</div>


English speakers (CS)

<div><b>Company Description</b><p><br>
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.</p><b><br>
Job Description</b><p><br>
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.</p><b><br>
Qualifications</b><br>
<ul><li>
Strong Interpersonal Skills, such as effective communication and relationship-building</li><li>
Fluency in English</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Attractive package</li><li>
Guaranteed KPIs for 3 months</li><li>
Fully paid training</li><li>
24/7 transportation provided</li><li>
Social and medical insurance</li><li>
Clear career path</li></ul></div>

English Customer Service Representative

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
 <br/>
 <strong>
  Job Description
  <br/>
 </strong>
 This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Strong Interpersonal Skills, such as effective communication and relationship-building
  </li>
  <li>
   Fluency in English
  </li>
  <li>
   Prior experience in a call center is advantageous but not mandatory
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
 </strong>
 <strong>
  Additional Information
  <br/>
 </strong>
 <ul>
  <li>
   Attractive package
  </li>
  <li>
   Guaranteed KPIs for 3 months
  </li>
  <li>
   Fully paid training
  </li>
  <li>
   24/7 transportation provided
  </li>
  <li>
   Social and medical insurance
  </li>
  <li>
   Clear career path
  </li>
 </ul>
</div>


Customer Service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-16-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p><br>
<p></p><p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p><br>
<p></p><p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p><br>
  <p> </p><p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>Additional information</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Costumer Service Representative- French

<div><b>Company Description</b><p><br>
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.</p><b><br>
Job Description</b><p><br>
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.</p><p>
Benefits:</p><ul><li>
First waves = higher promotion chances</li><li>
Competitive package</li><li>
Fully paid training</li><li>
Medical and social insurance coverage</li><li>
Night shift allowance</li><li>
24/7 company-provided transportation</li><li>
Clear career development</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Strong Interpersonal Skills, such as effective communication and relationship-building</li><li>
Ability to handle customer complaints professionally and provide empathetic support</li><li>
Fluency in English</li><li>
Flexibility with night and overnight shifts</li><li>
Unviersirty graduate</li><li>
Previous experience in sales is mandatory</li></ul></div>

Wave 1 Customer Care Representative

<div><b>Company Description</b><p><b><br>
About Sutherland:</b></p><p>
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they&rsquo;re our core expertise.</p><p>
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><p>
We&rsquo;ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless &ldquo;as a service&rdquo; model.</p><p>
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><p>
Sutherland</p><p><i>
Unlocking digital performance. Delivering measurable results</i></p><b><br>
Job Description</b><p><br>
We are seeking an experienced Talent Management Lead to be based on-site at our client location in Chesapeake, Virginia, serving as the primary liaison between HR Shared Services, Talent &amp; Culture COE, and US leadership teams.</p><p>
This role requires strong expertise in Talent Development, recruitment operations, governance, and stakeholder engagement, with the ability to lead on-site discussions, manage expectations, and ensure smooth coordination across multiple functions. You will be responsible for managing critical talent processes&mdash;including candidate sourcing, screening, background verification, onboarding coordination, and documentation&mdash;while ensuring full compliance with policy, audit, and data standards. The role also involves coaching junior resources and driving continuous improvements across the Talent Management workflow.</p><p>
This is a <b>work-from-office, high-visibility leadership role</b> that acts as the operational anchor for the client.</p><p><b>
Key Responsibilities:</b></p><p><b>
Talent Acquisition</b></p><p>
Partner with hiring managers to understand workforce requirements and support recruitment planning.</p><p>
Ensure job requisitions are accurately created, approved, and tracked within Workday or the ATS system.</p><p>
Collaborate with recruitment teams to track hiring progress, candidate pipelines, and hiring metrics.</p><p>
Ensure compliance with hiring policies, documentation standards, and recruitment governance requirements.</p><p><b>
Learning &amp; Development (L&amp;D)</b></p><p>
Support coordination of employee training and development programs aligned with business and leadership goals.</p><p>
Identify skill gaps in collaboration with HR and business stakeholders and recommend relevant learning initiatives.</p><p>
Track training participation, completion rates, and program effectiveness through LMS or internal systems.</p><p>
Support onboarding training programs and continuous learning initiatives to strengthen employee capability and performance.</p><p><b>
Performance Management System (PMS)</b></p><p>
Support the execution of the performance management cycle including goal setting, mid-year reviews, and annual performance evaluations.</p><p>
Partner with managers and HR teams to ensure employee objectives align with organizational goals and performance expectations.</p><p>
Monitor performance review timelines and ensure completion of evaluations within defined schedules.</p><p>
Maintain performance documentation and support managers with guidance on feedback discussions and performance improvement processes.</p><b><br>
Qualifications</b><br>
<ul><li>
Must be able to work onsite at our client location in Chesapeake, Virginia,</li><li>
5+ years of experience in Talent Management, and Learning &amp; Development roles, or HR Operations, with demonstrated leadership in US HR program delivery.</li><li>
Strong working knowledge of Workday Talent and other HRERPs (Workday strongly preferred).</li><li>
Excellent organizational, multitasking, and documentation skills.</li><li>
Strong attention to detail and ability to manage sensitive HR data with integrity.</li><li>
Proficiency in MS Office tools.</li><li>
Bachelor&rsquo;s degree in HR, Organizational Development, or related field (Master&rsquo;s preferred)<b>.</b></li></ul><p><b>
Competencies</b></p><ul><li><b>
Executive Stakeholder Management:</b> Ability to influence, consult, and manage expectations of senior leaders.</li><li><b>
Operational Leadership:</b> Effectively lead complex talent management processes in a fast-paced environment.</li><li><b>
Governance &amp; Compliance:</b> Strong understanding of audit requirements, policy adherence, and secure data handling.</li><li><b>
Change Leadership:</b> Ability to drive adoption of new processes, systems, and talent practices.</li><li><b>
Analytical Mindset:</b> Skilled in interpreting recruitment and talent data to provide actionable insights.</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p><div></div><p>
EEOC and Veteran Documentation<br>
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.<br>
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all<br>
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.<br>
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</p></div>

Talent Management Lead | Chesapeake, VA | Onsite

Join Sutherland and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.