Qureos Mentor

Sutherland

Sutherland is a leading global business and digital transformation partner, specializing in AI-led solutions that deliver measurable business outcomes. The company collaborates with iconic brands worldwide to design, run, and automate operations, ensuring continuous improvement of their AI technologies. With a focus on various industries including IT services, healthcare, and banking, Sutherland aims to enhance customer experiences and operational efficiency through innovative technology and deep domain expertise.

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong Interpersonal Skills, such as effective communication and relationship-building
  </li>
  <li>
   Fluency in English
  </li>
  <li>
   Prior experience in a call center is advantageous but not mandatory
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 All your information will be kept confidential according to EEO guidelines.
</div>


Customer Service Representative

<div><b>Company Description</b><p><br>
At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.</p><b><br>
Job Description</b><p><br>
This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.</p><b><br>
Qualifications</b><br>
<ul><li>
Customer Service Representatives and Customer Service skills</li><li>
Proficiency in English B2-C1</li><li>
Grads and Dropouts only</li><li>
Flexibility with night and overnight shifts</li><li>
Flexibility with Rotational shifts</li><li>
Previous experience in a similar role is a plus</li></ul><br>
<b>
Additional Information</b><p><b><br>
Benefits</b></p><ul><li>
Competitive Salary (Over 20K) + Achievable KPIS/Allowances/Incentives</li><li>
1.1k night and overnight allowance</li><li>
Granted KPIS first 3 months</li><li>
Transportation is provided both ways (Door to Door for ladies)</li><li>
Social and medical insurance is provided</li><li>
First 3 months are Fully Granted</li><li>
Healthiest work environment (Great place to work certified)</li></ul></div>

English Customer Support (US Account)

<div><b>Company Description</b><p><b><br>
Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p><p>
With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p><p>
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p><b><br>
Job Description</b><p><br>
This is a full-time on-site role located in <b>Cairo</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p><p>
Your <b>day-to-day responsibilities</b> will include:</p><ul><li>
Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li><li>
️ Providing <b>tailored solutions</b> to meet customer needs.</li><li>
Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li></ul><p>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><b><br>
Qualifications</b><p><b><br>
We&rsquo;re Hiring Talented People!
</b><br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!
 </p><p><b>What we&rsquo;re looking for:</b></p><p>
✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)
<br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b><br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b><br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b><br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus! ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential
<br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus
</p><p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!<br>
</p><br>
<br>
<b>Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Customer Service Advisor

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Pipeline
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  💬 About the Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 <strong>
  Customer Service Specialists
 </strong>
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 <br/>
 <br/>
 <strong>
  What you&rsquo;ll be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answering customer questions and providing support
  </li>
  <li>
   Resolving issues in a calm, professional, and friendly way
  </li>
  <li>
   Communicating clearly and confidently over the phone
  </li>
  <li>
   Making customers feel heard, valued, and supported
  </li>
  <li>
   Working closely with your team to deliver great service
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  ✅ Who Can Apply?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fresh graduates &amp; dropouts are welcome!
  </li>
  <li>
   Good communication and customer service skills
  </li>
  <li>
   A positive attitude and willingness to learn
  </li>
  <li>
   Strong listening and problem-solving skills
  </li>
  <li>
   Comfortable working as part of a team
  </li>
  <li>
   Fluent English is required (B2/C1 level)
  </li>
  <li>
   Ability to work night &amp; overnight shifts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  🎁 What&rsquo;s In It for You?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attractive salary
  </li>
  <li>
   Fully paid training
  </li>
  <li>
   Granted KPIS first 3 months
  </li>
  <li>
   Social &amp; medical insurance
  </li>
  <li>
   Free transportation
  </li>
  <li>
   Overnight allowance
   <br/>
   <br/>
  </li>
 </ul>
 Real opportunities for career growth and promotion.
</div>


Customer service job

<div><b>Company Description</b><p><b><br>
About Sutherland</b></p><p>
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they&rsquo;re our core expertise.<br>
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><p>
We&rsquo;ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless &ldquo;as a service&rdquo; model.</p><p>
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><p>
Sutherland<br>
<i>Unlocking digital performance. Delivering measurable results.</i></p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and motivated <b>Training &amp; Quality Manager</b> to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.</p><ul><li>
Design, develop, and implement comprehensive training programs to enhance employee skills and performance</li><li>
Conduct training needs assessments and create tailored learning solutions for various departments</li><li>
Manage and maintain the organization's quality management system, ensuring compliance with industry standards</li><li>
Lead quality assurance initiatives and continuous improvement projects</li><li>
Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics</li><li>
Conduct regular quality audits and implement corrective actions as needed</li><li>
Collaborate with department heads to identify training needs and quality improvement opportunities</li><li>
Identify opportunities to improve processes, tools, and methodologies that drive efficiency and performance</li><li>
Mentor and guide team members in both training and quality management practices</li><li>
Lead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planning</li><li>
Stay updated on industry trends and best practices in training methodologies and quality management</li><li>
Prepare and present reports on training outcomes and quality performance to senior management</li><li>
Manage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiatives</li><li>
Partner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive results</li><li>
Foster a culture of continuous learning, accountability, and high performance</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in any field (Master&rsquo;s/MBA preferred)</li><li>
Minimum 5-7 years of experience in training and quality management roles</li><li>
Proven track record in developing and implementing successful training programs</li><li>
Strong knowledge of quality management systems and process improvement methodologies</li><li>
Excellent project management skills with the ability to manage multiple initiatives simultaneously</li><li>
Advanced analytical and problem-solving skills</li><li>
Outstanding communication and presentation abilities</li><li>
Strong leadership skills with experience in team management</li><li>
Proficiency in learning management systems and quality management tools</li><li>
Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred</li><li>
In-depth knowledge of industry standards and best practices in training and quality management</li><li>
Ability to adapt to changing priorities and work effectively in a fast-paced environment</li><li>
Excellent interpersonal skills with the ability to build relationships across all levels of the organization</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Manager - Training & Quality Manager

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-27-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40053V</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

customer service representative telecom account

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-26-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41825A</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Cairo</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Technical support CS

Join Sutherland and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.