Qureos Mentor

Sutherland

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 Company Description
 
 
 
 Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients&rsquo; customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
 
 
 We believe that the best relationships come from trust and value. We call it One Sutherland.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Be the primary point of contact for our Business-to-Business customers through Calls, Email &amp; Chat.
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 Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
 </li>
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 Take full ownership of each interaction with proactive problem-solving and excellent customer service.
 </li>
 <li>
 Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
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 Maintain customer records and call documentation in our systems with precision.
 </li>
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 Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
 </li>
 <li>
 Suggest process improvements and flag recurring customer issues through proper channels.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Good verbal and written communication skills in English.
 </li>
 <li>
 Strong customer service mindset with good communication skills.
 </li>
 <li>
 Ability to empathize with customers, manage time effectively, and work independently.
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 <li>
 High school diploma or equivalent and above.
 </li>
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 0&ndash;2 years of experience (freshers welcome!).
 
 
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 </ul>
 
 Additional Information
 
 
 
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 Working Location: Navi Mumbai , Airoli
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 <li>
 Timings: 8 Hours plus 1 Hour break
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 Perks: Cab facilities available (within 25 Kms of office location).
 
 
 </li>
 </ul>
 
 Disclaimer:
 
 
 
 
 Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to
 
 
 TAHelpdesk@Sutherlandglobal.com
 
</div>

Associate

<div>
 
 
 About the Role
 
 
 
 Sutherland is seeking a highly experienced
 
 Senior Procurement &amp; Partner-to-Sell professional
 
 to lead and innovate our partner procurement strategy within a dynamic, digital-first environment. This role is critical to shaping the future of our partner ecosystem and driving growth through both
 
 partner-to-sell
 
 and
 
 purchase-to-sell
 
 procurement models.
 
 
 If you're a strategic thinker with over 20 years of procurement experience, particularly in complex digital and multi-solution ecosystems, and are passionate about building high-impact partner relationships, we want to hear from you.
 
 
 
 
 <ul>
 <li>
 Develop and implement strategic procurement frameworks for partner-to-sell and purchase-to-sell models in digital and multi-solution contexts.
 </li>
 <li>
 Lead complex negotiations with potential partners, focusing on maximizing value creation and mutual benefit.
 </li>
 <li>
 Identify, evaluate, and onboard strategic partners for digital product and service distribution.
 </li>
 <li>
 Establish robust contracting strategies and performance management mechanisms for partner relationships.
 </li>
 <li>
 Provide expert guidance on market dynamics, competitive intelligence, and regulatory compliance related to partner and purchase-to-sell agreements.
 </li>
 <li>
 Develop a comprehensive partner ecosystem strategy aligned with corporate digital transformation goals.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 20+ years of progressive experience in procurement, with a strong focus on
 
 partner-to-sell
 
 and
 
 purchase-to-sell
 
 strategies.
 </li>
 <li>
 Proven track record of leading successful strategic sourcing initiatives within digital and technology-driven industries.
 </li>
 <li>
 Strong negotiation, stakeholder management, and strategic planning skills.
 </li>
 <li>
 Deep understanding of partner ecosystem dynamics, vendor governance, and compliance.
 </li>
 <li>
 Ability to thrive in fast-paced, cross-functional environments.
 </li>
 </ul>
 
 
 
 
 
 Interested?
 
 
 
 Apply now or reach out to learn more about this opportunity to lead at the forefront of digital procurement and partner strategy.
 
 
 
</div>

Procurement Purchasing to Use Expert

<div>
 
 
 Need Immediate Joiners Only
 
 
 
 
 
 
 
 
 Position: PMO Consultant
 
 
 
 
 
 
 Location: Dammam, Saudi Arabia (Onsite)
 
 
 
 
 
 
 Duration: 12+ Months (Long Term Extendable)
 
 
 
 
 
 
 
 Description
 
 
 
 
 Skill Area
 
 
 
 Project &amp; Portfolio Management
 
 
 Manage end-to-end project lifecycles, apply methodologies (PMBOK, Agile, PRINCE2), and oversee portfolio prioritization and performance.
 
 
 
 
 PMO Design &amp; Governance
 
 
 Establish PMO structures, define standards, KPIs, reporting lines, and ensure alignment with business strategy.
 
 
 
 
 Tools &amp; Technology
 
 
 Use project tools like MS Project, Primavera, Planview, JIRA, and dashboards (Power BI) for planning, tracking, and reporting.
 
 
 
 
 Strategic &amp; Analytical Thinking
 
 
 Align projects with strategic goals, perform ROI and business case evaluations, and deliver data-driven decision support.
 
 
 
 
 Change Management &amp; Communication
 
 
 Manage change impact, lead communications, and support stakeholder readiness and project adoption.
 
 
 
 
 Consulting &amp; Soft Skills
 
 
 Engage clients, facilitate workshops, resolve conflicts, and influence stakeholders across all levels.
 
 
 
 
 Certifications &amp; Qualifications
 
 
 12 years of experience in program/project governance, delivery, and PMO setup.
 
</div>

Program Manager

Join Sutherland and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sutherland

ABOUT_COMPANY

Associate

Senior Procurement & Partner-to-Sell

Procurement Purchasing to Use Expert

Program Manager