Qureos Mentor

Sutherland

<div>
 
 
 Job Title: Senior Data Architect
 
 
 
 
 Location:
 
 Riyadh, KSA
 
 
 
 Industry:
 
 Banking
 
 
 
 Language Requirement:
 
 Arabic (must) + English
 
 
 
 Experience:
 
 8&ndash;12 years
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 About the Role
 
 
 
 The Senior Data Architect will lead the design, development, and governance of enterprise data solutions across the bank. This role ensures that data platforms, models, and pipelines are optimized, secure, and aligned with business strategy and regulatory requirements in the KSA banking environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain the bank&rsquo;s
 
 enterprise data architecture
 
 , ensuring alignment with business goals and digital transformation initiatives.
 </li>
 <li>
 Design scalable
 
 data models, data lakes, data warehouses, and real-time data pipelines
 
 .
 </li>
 <li>
 Lead data governance frameworks including
 
 data quality, metadata management, lineage, MDM, and security
 
 .
 </li>
 <li>
 Collaborate with business units to translate requirements into data architecture solutions.
 </li>
 <li>
 Ensure compliance with
 
 SAMA
 
 , local regulations, and internal data security standards.
 </li>
 <li>
 Define and enforce standards for
 
 data integration, ETL/ELT processes
 
 , and cloud migration (if applicable).
 </li>
 <li>
 Assess existing systems and recommend improvements to enhance performance, scalability, and reliability.
 </li>
 <li>
 Provide architectural guidance to data engineers, analysts, and application teams.
 </li>
 <li>
 Participate in vendor evaluations, RFPs, and platform selection for data technologies.
 </li>
 <li>
 Drive best practices in
 
 data design, data lifecycle management, and data governance
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Systems, Data Engineering, or a related field.
 </li>
 <li>
 
 8&ndash;12 years
 
 of experience in data architecture, preferably in the
 
 banking or financial services sector
 
 .
 </li>
 <li>
 Strong experience with:
 </li>
 <li>
 
 Data warehousing
 
 (Teradata, Oracle, Snowflake, or similar)
 </li>
 <li>
 
 ETL/ELT tools
 
 (Informatica, Talend, DataStage, Azure Data Factory, etc.)
 </li>
 <li>
 
 Database technologies
 
 (Oracle, SQL Server, PostgreSQL)
 </li>
 <li>
 
 Cloud platforms
 
 (Azure, AWS, GCP &ndash; preferably Azure for KSA banking)
 </li>
 <li>
 
 Big data technologies
 
 (Hadoop, Spark, Kafka)
 </li>
 <li>
 Proven expertise in
 
 data modelling (conceptual/logical/physical)
 
 .
 </li>
 <li>
 Strong understanding of
 
 banking domain data
 
 , risk, finance, customer 360, and regulatory reporting.
 </li>
 <li>
 Demonstrated experience with
 
 data governance tools
 
 .
 </li>
 <li>
 
 Arabic fluency is mandatory
 
 (spoken and written).
 </li>
 <li>
 Strong communication, stakeholder management, and leadership skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working with
 
 SAMA regulatory requirements
 
 .
 </li>
 <li>
 Certifications such as
 
 CDMP, TOGAF, Azure/AWS Data Architect
 
 , or equivalent.
 </li>
 <li>
 Experience in digital banking, open banking, or advanced analytics environments.
 </li>
 </ul>
</div>

Senior Data Analyst

<div>Company Description 
As a digital transformation company - and Great Place to Work certified - Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world&rsquo;s most known brands in dozens of industries, including Banking &amp; Financial Services; Insurance; Communications, Media &amp; Entertainment; Healthcare; Retail &amp; Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality &amp; Logistics; and Mortgage Services, helping them to better support and serve their customers. 
Job Description 
Sr. Claim Examiner is responsible for administering quality assurance and continuous improvement initiatives, ensuring accuracy in claims processing, payment validation, and data management.
Key Responsibilities<ul><li>
Conduct audits and quality reviews to ensure compliance with regulatory requirements and internal procedures.</li><li>
Oversee the department&rsquo;s quality program, including process updates, documentation, and workflow optimization.</li><li>
Manage reporting, data analysis, and other operational tasks to improve visibility and performance across the team.</li><li>
Train Claims Analysts on call monitoring, audit techniques, and best practices.</li><li>
Identify trends, communicate insights, and provide coaching to team members to support ongoing quality development.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s Degree or equivalent work experience.</li><li>
Minimum 5 years of experience in Life/Health claims, underwriting, or a closely related insurance field.</li><li>
Strong knowledge of insurance regulations, claims practices, privacy requirements, and investigation tools.</li><li>
Excellent written and verbal communication skills, with proven ability to coach and influence others.</li><li>
Highly organized with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.</li><li>
Proficiency with Microsoft Office; ability and willingness to learn data/reporting tools (e.g., Power BI, Python).</li></ul> 

Additional Information 
EEOC and Veteran Documentation 
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. 
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. 
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</div>

Senior Claims Analyst

<div>
 
 
 Job Title: Senior Accounts Payable Analyst
 
 
 
 
 Location:
 
 AL Khobar, Kingdom of Saudi Arabia (KSA)
 
 
 
 Experience Required:
 
 6&ndash;8 years
 
 
 
 Industry:
 
 Digitalization &amp; Technology
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 Senior Accounts Payable Analyst
 
 will be responsible for managing end-to-end accounts payable operations, ensuring timely and accurate processing, and maintaining strong vendor relationships. The ideal candidate will bring deep expertise in
 
 Oracle Fusion
 
 , strong analytical capabilities, and the ability to work in a fast-paced, digitally driven environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the full cycle of accounts payable including invoice processing, validation, matching, and payment execution.
 </li>
 <li>
 Ensure compliance with internal controls, company policies, and financial regulations.
 </li>
 <li>
 Maintain and reconcile AP sub-ledgers with the general ledger.
 </li>
 <li>
 Work closely with vendors to resolve discrepancies, payment issues, and account statements.
 </li>
 <li>
 Review and approve invoices ensuring accuracy and proper documentation.
 </li>
 <li>
 Support monthly, quarterly, and year-end close activities.
 </li>
 <li>
 Generate AP reports and dashboards using Oracle Fusion.
 </li>
 <li>
 Identify process improvement opportunities and support AP automation initiatives.
 </li>
 <li>
 Collaborate with procurement, finance, and operations teams across KSA and global offices.
 </li>
 <li>
 Assist with audits by preparing required documentation and responding to queries.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 6&ndash;8 years
 
 of relevant experience in Accounts Payable, specifically within
 
 digital, technology, or multinational companies
 
 .
 </li>
 <li>
 Strong hands-on experience with
 
 Oracle Fusion Accounts Payable module
 
 .
 </li>
 <li>
 Solid understanding of accounting principles and AP workflows.
 </li>
 <li>
 Advanced proficiency in Excel and financial reporting tools.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to work in a fast-paced, deadline-driven environment.
 </li>
 <li>
 Experience working in KSA and familiarity with local financial regulations is preferred.
 </li>
 </ul>
 
 
</div>

Senior Accounts Payable Analyst

<div>
 
 Position: Project / Program Manager
 
 
 Location: Dammam, Saudi
 
 
 Duration: 12+ months
 
 
 
 
 Job Description
 
 
 - Program management of key initiatives of the customer
 
 
 - Develop and maintain regular performance and operational reports.
 
 
 - Support planning processes and performance tracking across teams.
 
 
 - Manage and strengthen external partnerships.
 
 
 - Utilize CRM systems to gather and analyze key business data.
 
 
 - Create professional presentations for management and stakeholders.
 
</div>

Project Manager

<div>
 
 Role Purpose / Responsibilities.
 
 
 
 
 
 
 
 
 Technical Support:
 
 
 
 
 
 1- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 
 
 
 
 
 2- Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
 
 
 
 
 
 3- Efficient problem resolution and maximize systems availability.
 
 
 
 
 
 4- Review the frequently faced system problems and work on the improvements.
 
 
 
 
 
 5- Strict Compliance to agreed SLA for issue resolution.
 
 
 
 
 
 6- On Call 24x7.
 
 
 
 
 
 7- Maintains integrity of systems.
 
 
 
 
 
 8- Ensure all users can access their workstation with required privileges for day-to-day operations.
 
 
 
 
 
 9- Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 
 
 
 
 
 10- Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Manager).
 
 
 
 
 
 11- Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 
 
 
 
 
 12- Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 
 
 
 
 
 13- Strictly adhere to the set procedures and follow the guidelines.
 
 
 
 
 
 14- Utilize and maintain the helpdesk tracking software.
 
 
 
 
 
 15- Provide helpdesk support if required and resolve problems to the end user&rsquo;s satisfaction.
 
 
 
 
 
 16- Maintain inventory of all equipment.
 
 
 
 
 
 17- Report issues to direct manager for escalation.
 
 
 
 
 
 18- Manage PC setup and deployment for new employees using standard hardware, images and software.
 
 
 
 
 
 19- Perform timely workstation hardware and software upgrades as required.
 
 
 
 
 
 20- Support users on standard office system applications.
 
 
 
 
 
 21- Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.
 
 
 
 
 
 
 
 
 22- Handle infrastructure, network cabling repairs, data center maintains requests
 
 
 
 
 
 23- Support a group of services (MacAfee Antivirus, SCCM, WDS, etc&hellip;).
 
 
 
 
 
 24- Handle the responsibility for all IT assets check inventory and Scan the assets.
 
 
 
 
 
 25- Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
 
 
 
 
 
 
 
 
 
 
 
 Documentation:
 
 
 
 
 
 1- Maintaining a documentation for all internal procedures, IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 
 
 
 
 
 2- Documentation maintained to support compliance/IT Security and audit requirements.
 
 
 
 
 
 3- Maintain information systems knowledge base.
 
 
 
 
 
 4- Improves client references by writing and maintaining documentation.
 
 
 
 
 
 5- Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 
 
 
 
 
 
 
 
 
 Education / Relevant Experience / Other Qualifications (e.g. Knowledge, Skills, Professional Qualifications required)
 
 
 
 
 
 
 
 
 
 
 
 (Minimum requirements of the role)
 
 
 
 
 
 
 
 
 &middot; Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 
 
 
 
 
 &middot; MCSE, MCITP, CCNA knowledge with minimum 6 years of hands-on experience in windows operating systems &amp; cisco network environments. Certification is a plus.
 
 
 
 
 
 Good understanding of networking CCNA N+ is preferable.
 
 
 Good understanding of OS MCITP windows 10 and MCITIP infrastructure is preferable.
 
 
 Good understanding of mcafee client , end point compliance , and EPO server.
 
 
 Good understanding of sccm client , end point compliance , and SCCm server console.
 
 
 Good understanding of sentinel one client management.
 
 
 Good understanding of on perm VS O365 outlook client configuration.
 
 
 Good understanding &amp; hands on experience on domain environment (AD, DNS, DHCP, GPO, etc.).
 
 
 &middot; Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 
 
 
 
 
 &middot; Familiar with standard concepts, practices, and procedures within information technology.
 
 
 
 
 
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 
 
 Energy, enthusiasm and commitment to the business unit.
 
 
 Positive response to and recognition of the need for change.
 
 
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 
 
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 
 
 &middot; Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 
 
 
 Effective Problem solving, analysis, negotiations &amp; Communications Skills.
 
</div>

Information Technology Lead

<div>
 
 
 Role Purpose:
 
 
 
 The
 
 Manager &ndash; Employee Engagement &amp; Events
 
 will lead initiatives that enhance employee experience and organizational culture across Sutherland Egypt. This includes planning and executing events, driving engagement programs, managing social media communications, and collaborating across verticals to ensure alignment with business objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Event Planning &amp; Execution: Design and deliver corporate events and cultural activities aligned with company values. Manage budgets, vendors, and logistics for flawless execution.
 </li>
 <li>
 Employee Engagement: Develop programs that foster collaboration, recognition, and well-being. Partner with HR and leadership to measure engagement and implement improvements.
 </li>
 <li>
 Social media &amp; Communication: Manage social media platforms to showcase culture and achievements. Create engaging content and monitor analytics for optimization.
 </li>
 <li>
 Cross-Vertical Collaboration: Work with multiple business units to ensure inclusivity in engagement initiatives. Act as a communication bridge between leadership and employees.
 </li>
 <li>
 Reporting &amp; Analytics: Provide monthly reports on engagement metrics, event ROI, and social media performance. Recommend improvements based on data insights.
 </li>
 </ul>
 
 
 
 
 
 Previous Work Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Communications, HR, or related field.
 </li>
 <li>
 Minimum 2 years in employee engagement, event management, or corporate communications.
 </li>
 <li>
 Proven track record in managing social media platforms for corporate branding.
 </li>
 <li>
 Experience in cross-functional collaboration and stakeholder management.
 </li>
 </ul>
 
 
</div>

Employee Engagement & Events Manager

<div></div><div><div><div><div><div><div>Contract Type:</div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div>Location:</div></div>
</div><div><div><div>Tulsa - OK
</div></div></div></div></div><div><div><div><div><div>Date Published:</div></div>
</div><div><div><div>11-27-2025</div></div>
</div></div></div><div><div><div><div><div>Job ID:</div></div>
</div><div><div><div>REF37416Z</div></div>
</div></div></div><div></div><div><div><div>Company Description:
THIS ROLE IS ON-SITE IN OUR TULSA, OK OFFICE. 
 
$1,000 Sign-On Bonus
 
Awarded 30 days after successful graduation, certification, and independent call handling.
Potential WAH After 6 Months
 
Eligibility determined by performance and Management discretion. 
 
Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support for over 30 years. We offer an unmatched ability to deliver the highest value and greatest returns to our customers. We are a collaborative, considerate and friendly team that prioritizes having a diverse, inclusive, and respectful workplace.
Sutherland is seeking Mortgage Servicing Customer Service Representatives who have experience providing borrowers with assistance for their mortgage servicing needs. Prior experience preferred.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
</div><div>Job Description:
<ul><li>Demographic changes (e.g., address, name, email, authorized to speak with)</li>
<li>Answering collection calls originated by customer (&quot;Inbound&quot;) and originate phone calls to borrowers&rsquo; residence and place of business on LiveVox software (&quot;Outbound&quot;) for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call.</li>
<li>Statement inquiries and requests</li>
<li>Phone payments and inquiries</li>
<li>Extensions</li>
<li>Due date changes</li>
<li>Bankruptcy/foreclosure</li>
<li>Account credit history review</li>
<li>Complaint handling</li>
<li>Collections</li>
<li>Account cure and liquidation negotiations (e.g., extension, payment options)</li>
<li>Payoffs, escrow, document requests, account status, billing inquiries, and web support.</li>
<li>Respond to customer inquiries regarding their mortgage loans primarily via Servicer&rsquo;s customer service telephone lines.</li>
<li>Service customers by answering and listening to their phone calls regarding their mortgage loan, identifying the reason for the phone call and provide the customer with an appropriate response.</li>
<li>Utilize Servicer-provided scripted materials to provide solutions to customers.</li>
<li>Follow-ups with customers with escalated issues or requesting a call back</li>
<li>Escalate matters to appropriate members of the team as needed.</li>
<li>Follow the procedures, related materials, and other instructions for customer password resets as provided by Servicer and to accept calls from mortgage servicing customers and manage these calls through completion</li>
</ul></div><div>Qualifications:
Our most successful candidates will have:
 <ul><li>At least 1+ years customer service experience.</li>
 <li>Experience in working with people on different levels</li>
 <li>Strong communication skills, verbal and written</li>
 <li>Excellent mortgage skills and knowledge</li>
 <li>Strong time management skills</li>
 <li>Candidates should be open to flexible scheduling options and the ability to adapt/change as needed.</li>
 <li>Experience with MSP as asset</li>
</ul>#INDSP 
</div><div>Additional Information:
Department Hours of Operation: 
Monday- Friday 7am - 8pm CST 
Saturday 7am-4pm CST 
Sunday- Closed
<div></div>EEOC and Veteran Documentation 
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. 
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. 
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</div></div></div></div>

Customer Service Representative- Mortgage Servicing

Join Sutherland and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.