Qureos Mentor

Sutherland

<div>
 
 Scope of Work: Project Manager (Marketing)
 
 
 
 Role Summary
 
 
 
 The Project Manager will be responsible for support the planning, executing, and overseeing marketing projects end-to-end. With 3&ndash;4 years of experience, the candidate will ensure projects are delivered on time, within scope, and aligned with business objectives. The role requires both strong project management discipline and a solid understanding of marketing principles.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Support in managing marketing projects from initiation to completion, ensuring timely delivery and quality execution.
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 Applying research and analysis based on media performance as directed.
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 Coordinate with cross-functional teams.
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 Utilize marketing analytics tools (e.g., Google Analytics, Linkedin Ads Manager, hootsuite, HubSpot, SEMrush, Tableau/Power BI) to track c and optimize activities.
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 Develop detailed project plans, timelines, and budgets, and track progress against milestones.
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 Oversee campaign execution across digital, social, and offline channels.
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 Monitor project performance and provide regular status reports to stakeholders.
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 Ensure alignment of deliverables with brand guidelines and overall marketing strategy.
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 Contribute to process improvements and best practices in project and campaign management.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 3&ndash;4 years of proven experience in project management with exposure to marketing.
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 Strong organizational and multitasking skills.
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 Knowledge of marketing (digital and traditional).
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 Familiarity with project management tools
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 Excellent communication and stakeholder management skills.
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 </ul>
</div>

Project Manager

<div>
 
 Payroll Operations Management:
 
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 processing end-to-end payroll for a HC of ~7,000 employees, ensuring timely and accurate payment of salaries, bonuses, and other compensations.
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 Ensure payroll transactions are processed efficiently and in compliance with local labor laws, tax regulations, and company policies.
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 Ensure all salary components (basic pay, VPP, deductions, overtime, bonuses) are accurately reflected.
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 Review monthly payroll reports, attendance, terminations, new hires, and adjustments.
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 Coordinate with HR, Finance, and GHRS teams to validate and reconcile payroll data inputs (attendance, overtime, benefits, etc.).
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 Work closely with Finance for payroll journal entries, reconciliation, and cost reporting.
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 Responsible for new hires onboarding process providing orientation and opening their bank accounts.
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 Managing the payroll help desk, assigning tickets to the payroll team, and meeting the agreed upon SLA.
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 </ul>
 
 Compliance &amp; Audit:
 
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 Ensure strict adherence to legal regulations regarding wages, income tax, social insurance, and other statutory requirements.
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 Support internal and external audits by providing necessary payroll reports, documentation, and reconciliation statements.
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 Keep updated with changes in payroll-related legislation and recommend necessary adjustments to internal processes. Prepare and submit monthly and annual statutory reports related to payroll (e.g. tax filings, insurance declarations).
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 Maintain detailed records to support compliance and audit readiness.
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 </ul>
 
 Process Improvement &amp; Systems:
 
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 Manage payroll systems and tools to ensure data accuracy and efficiency.
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 Identify opportunities for payroll process improvement and automation to enhance efficiency and reduce errors.
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 Lead or support the implementation of new payroll software or system upgrades.
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 </ul>
 
 Reporting &amp; Analytics:
 
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 Generate payroll-related reports for finance, HR, and senior management.
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 Analyze payroll trends, discrepancies, and costs to support budgeting and forecasting.
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 Provide monthly reconciliation of payroll with financial ledgers and HR data.
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 </ul>
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 the main qualification required for this position is as follow:
 
 
 
 
 
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 Bachelor&rsquo;s degree in accounting, Finance, or related field.
 
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 10+ years of experience in payroll processing and management, preferably in a large organization (7,000+ employees)
 
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 Expert proficiency in Excel and SAP; experience with other payroll software systems is a plus
 
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 B2 level English proficiency or higher
 
 
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 In-depth knowledge of local labor laws, tax regulations, and statutory requirements related to payroll
 
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 Strong analytical skills with the ability to interpret complex payroll data and generate insightful reports
 
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 </ul>
 
 
</div>

Payroll Associate manager

<div>
 
 
 
 Basic Requirements:
 
 
 
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 High school diploma or equivalent; college degree is a plus.
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 Very good verbal and written communication skills.
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 Very good verbal and written English skills (B1 or above)
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 Proficiency in using computers and basic software.
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 Ability to handle Inbound calls professionally and efficiently.
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 Strong problem-solving and multitasking abilities.
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 Customer-focused attitude with a calm and empathetic approach.
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 Willingness to work flexible shifts, including evenings, weekends, and holidays.
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 Willing to work on hybrid work environment (min 40% presence from site).
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 Previous call center or customer service experience is preferred but not required.
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 </ul>
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
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 Answer incoming calls and respond to customer inquiries.
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 Outbound calling to interested customer and marking down their interest
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 Provide accurate information and resolve issues promptly.
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 Document interactions and update customer records.
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 Follow communication scripts and company procedures.
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 Escalate complex issues to supervisors when necessary.
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 </ul>
 
 
</div>

Customer Service Representative

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 Technical Support:
 
 
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 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
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 Efficient problem resolution and maximize systems availability.
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 Review the frequently faced system problems and work on the improvements.
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 Strict Compliance to agreed SLA for issue resolution.
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 On Call 24x7.
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 Maintains integrity of systems.
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 Ensure all users can access their workstation with required privileges for day-to-day operations.
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 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
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 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
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 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
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 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
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 Strictly adhere to the set procedures and follow the guidelines.
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 </ul>
 
 
 
 
 
 Hardware/software preparation &amp; installations:
 
 
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 Responsible for preparing, deploying and installing all IT assets including &ldquo;desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.&rdquo;
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 </ul>
 
 
 
 
 
 Documentation:
 
 
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 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
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 Documentation maintained to support compliance/IT Security and audit requirements.
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 Improves client references by writing and maintaining documentation.
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 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
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 </ul>
 
 
 Job Requirements
 
 
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 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
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 MCSE, MCITP, CCNA knowledge with minimum 1 years of hands-on experience in windows operating systems &amp; cisco network environments. Certification is a plus.
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 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
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 Familiar with standard concepts, practices, and procedures within information technology.
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 Ability to work well with others in pursuit of business aims / ability to work under pressure.
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 Energy, enthusiasm and commitment to the business unit.
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 Positive response to and recognition of the need for change.
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 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
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 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
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 Willing to work on different shifts and be assigned to other sites/location if required.
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 </ul>
 
 
</div>

Senior Information Technology Specialist

<div>
 
 
 About the Role:
 
 
 
 We are seeking a proactive
 
 Account Strategist
 
 to manage a portfolio of advertising accounts with a focus on adoption of driving platforms and maximizing campaign performance. This role centers on engaging clients, delivering strategic recommendations, and ensuring successful utilization of digital advertising platforms to achieve client goals and increase ad spend.
 
 
 
 Key Responsibilities:
 
 
 <ol>
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 Manage a portfolio of client accounts to drive platform adoption and campaign success.
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 Prioritize key accounts and business initiatives to optimize advertising impact and increase ad spend.
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 Analyze client ad campaigns and deliver
 
 performance recommendations
 
 to improve ROI and platform usage.
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 Utilize platform tools to engage clients, including conducting thorough
 
 account scrubs
 
 to tailor communication strategies.
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 Lead virtual meetings and dial-in sessions to educate clients on platform features and encourage adoption.
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 Maintain ongoing client relationships through
 
 regular follow-ups
 
 and proactive outreach.
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 Collaborate with internal teams to align client needs with platform capabilities and support service delivery.
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 Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
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 </ol>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Good spoken and written
 
 English communication skills
 
 are required.
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 Experience:
 
 3&ndash;4 years in account management or client servicing with
 
 paid social advertising experience
 
 in digital marketing.
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 Strong understanding of
 
 digital marketing and advertising campaign performance metrics
 
 .
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 Experience working with channel sales, advertisers, agencies, or clients
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 Proven track record in driving
 
 platform adoption
 
 and improving campaign outcomes.
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 Excellent
 
 communication and presentation skills
 
 , with ability to tailor messaging to client needs.
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 Proficiency with social media/digital ad platforms such as Meta, TikTok, Google, etc.
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 Based in
 
 Cairo, Egypt
 
 with eligibility to work on-site.
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 Knowledge of CRM tools is a bonus.
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 </ul>
</div>

Digital Marketing Specialist