Qureos Mentor

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Temporary WAH</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Newark - NJ
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-30-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39012V</div></div>
</div></div></div><div></div><div><div><div><p>Job Description:</p>
<p>We are seeking a talented DES2 Business Analyst to join our dynamic team in California City, United States. In this role, you will bridge the gap between business needs and data engineering solutions, leveraging your analytical skills to drive data-informed decision-making across the organization.</p>
<ul><li>Collaborate with stakeholders to gather and analyze business requirements for data-driven projects</li>
<li>Translate complex business needs into technical specifications for the data engineering team</li>
<li>Perform ad-hoc analysis and create data visualizations to support business decisions</li>
<li>Assist in the optimization of data systems and processes for improved efficiency</li>
<li>Participate in Agile development processes and sprint planning</li>
<li>Document technical and business processes related to data systems</li>
<li>Stay current with emerging trends in data engineering and business intelligence</li>
</ul></div><div><p>Qualifications:</p>
<ul><li>Bachelor's degree in Business, Computer Science, Information Systems, or related field</li>
<li>3-5 years of experience in business analysis or related field</li>
<li>Strong analytical and problem-solving skills with attention to detail</li>
<li>Proficiency in SQL and experience with data manipulation techniques</li>
<li>Experience working with large datasets and complex data systems</li>
<li>Expertise in data visualization tools such as Tableau or Power BI</li>
<li>Solid understanding of business intelligence concepts and data warehouse principles</li>
<li>Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders</li>
<li>Project management skills and experience with Agile methodologies</li>
<li>Knowledge of data engineering principles and practices</li>
<li>Ability to work collaboratively in a fast-paced, team-oriented environment</li>
<li>Strong organizational skills and ability to manage multiple projects simultaneously</li>
</ul><p><b>Requirements Gathering &amp; Analysis</b>
</p><ul><li>Collaborate with business stakeholders, product owners, and operational teams at container terminals to understand business processes, pain points, and system needs.</li>
<li>Elicit, analyze, and document functional and non-functional requirements for enterprise applications</li>
<li>Translate business requirements into detailed user stories, acceptance criteria, process flows, and system specifications.</li>
<li>Facilitate requirement workshops, design discussions, and cross-functional alignment sessions.</li>
</ul><p><b>Technical Collaboration</b>
</p><ul><li>Work closely with Technical Architects and Backend Developers to ensure requirements are technically feasible and aligned with solution architecture.</li>
<li>Support data engineering teams with business rules required</li>
</ul><p><b>Business Process Modelling</b>
</p><ul><li>Create as-is and to-be process maps</li>
<li>Identify process improvement opportunities leveraging automation and system enhancements.</li>
<li>Support development of feature prioritization, solution options</li>
</ul></div><div><p>Additional Information:</p>
<div></div><p>EEOC and Veteran Documentation<br>
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.<br>
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all<br>
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.<br>
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</p></div></div></div></div><p></p>

DES2 Business Analyst

<p><b>Company Description</b></p><p>At Sutherland, we are a leading global business and digital transformation partner, providing services across various industries. We have a strong focus on artificial intelligence, automation, cloud engineering, and advanced analytics. With over 200 inventions and 38,000+ employees globally, we are committed to driving digital transformation for our clients.</p><p><b>Role Description</b></p><p>This is a full-time on-site role as an English Customer Service Representative at Sutherland's location in New Cairo. The daily tasks involve providing excellent customer service, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.</p><p><b>Qualifications</b></p><ul><li>Strong proficiency in English communication, both written and verbal</li><li>Excellent customer service and interpersonal skills</li><li>Ability to multitask, prioritize, and manage time efficiently</li><li>Previous experience in customer service or a related field is a plus</li><li>Fresh Grads &amp; Dropouts can APPLY!!</li><li>Flexibility with night and overnight shifts is a MUST!</li><li>Fluency in English is a MUST! (B2/C1)</li></ul><p><b>Benefits</b></p><ul><li>Very attractive salary starting at 16K NET</li><li>Fully Paid training</li><li>Incentives and Bonuses above the salary</li><li>Social and Medical insurance is provided</li><li>Transportation is provided (Door to Door for Ladies)</li><li>Overnight allowance</li><li>Eligibility for promotions after 6 to 12 months!</li></ul><p>Job Type: Full-time</p><p>Pay: From E&pound;16,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you a Fluent English Speaker? (B2/C1)</li><li>Are you flexible with night and overnight shifts? ( Rotational shifts and days off )</li></ul><p>Work Location: In person</p>

English Customer Service (US Account)

<div><b>Company Description</b><p><br>
At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.</p><b><br>
Job Description</b><p><br>
This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.</p><b><br>
Qualifications</b><br>
<ul><li>
Customer Service Representatives and Customer Service skills</li><li>
Proficiency in English B2</li><li>
Grads and Dropouts only</li><li>
Flexibility with night and overnight shifts</li><li>
Flexibility with Rotational shifts</li><li>
Previous experience in a similar role is a plus</li></ul><br>
<b>
Additional Information</b><p><b><br>
Benefits</b></p><ul><li>
Competitive Salary + Achievable KPIS/Allowances/Incentives</li><li>
1.1k night and overnight allowance</li><li>
Transportation is provided both ways (Door to Door for ladies)</li><li>
Social and medical insurance is provided</li><li>
First 3 months are Fully Granted</li><li>
Healthiest work environment (Great place to work certified)</li></ul></div>

Customer Service Representative (English Speakers)

Join Sutherland and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sutherland

About Company

DES2 Business Analyst

English Customer Service (US Account)

Customer Service Representative (English Speakers)