Qureos Mentor

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Permanent WAH</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Chesapeake - VA
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-17-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF37872T</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland is looking to add a skilled Senior Retail Licensing &amp; Regulatory Specialist to support a discount retail program! If you have 5+ years of direct experience managing multi-jurisdiction license and permit renewals for a large national retailer, restaurant, or quick-service chain - we want to hear from you!</b>
</p></div><div><p>Job Description:</p>
<p><b>Role Summary:</b><b>
</b></p><p>This role serves as the definitive <b>Retail Compliance Authority</b> for the project. This position is responsible for mapping complex, multi-jurisdictional licensing requirements&mdash;particularly those with high risk (Alcohol, Health)&mdash;to ensure the new application and outsourced process are legally sound and risk-mitigated.</p>
<p><b>Responsibilities:</b>
</p><p><b>Rule Definition &amp; Documentation:</b> Define, document, and categorize all mandatory license renewal criteria, supporting documents, lead times, and required fees for the high-volume/high-risk retail license portfolio (e.g., ABC, Health, Tobacco, Fire, Propane).</p>
<p><b>Dependency Mapping:</b> Create a definitive map of all inter-license dependencies (e.g., Business License must be active for Health renewal; Health must be active for ABC renewal) to inform the system's workflow logic.</p>
<p><b>Jurisdictional Variability:</b> Identify and document key variances in renewal processes across different states and municipalities, focusing on areas requiring unique forms, affidavits, or public notice/hearing requirements.</p>
 <p><b>Compliance Escalation:</b> Act as the Tier 3 expert for all complex jurisdictional compliance questions during the design, configuration, and pilot phases.</p>
<p><b>Knowledge Transfer:</b> Serve as the primary instructor to train the Offshore Process Transition Lead and the Platform Configuration Specialist on the core licensing process and critical non-compliance risks.</p>
</div><div><p>Qualifications:</p>
<ul><li><b>5+ years</b> of direct experience managing multi-jurisdiction license and permit renewals for a large <b>national retailer, restaurant, or quick-service chain.</b>
</li><li><b>Expert</b> knowledge of <b>Complex</b> license renewals (Alcoholic Beverage Control/ABC, Health Department Permits, Hazardous Materials).</li>
<li><b>Proven ability to interpret and document complex regulatory text (statutes, municipal codes) into clear, actionable business rules. * Strong grasp of the license renewal lifecycle, from application to closeout and archival.</b>
</li><li><b>Ideal candidate will be located in/near the Chesapeake, VA but not mandatory</b>
</li><li><b>Must be open to travel to/from client site(s) within the first 4-6 weeks of employment</b>
</li></ul></div><div><p>Additional Information:</p>
<p>EEOC and Veteran Documentation<br>
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.<br>
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all<br>
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.<br>
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</p>
<div></div><p>EEOC and Veteran Documentation<br>
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.<br>
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all<br>
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.<br>
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</p></div></div></div></div><p></p>

Senior Retail Licensing & Regulatory Specialist | Chesapeake, VA | Contract to Perm

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-19-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38441R</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.<br>
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.<br>
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br>
Your day-to-day responsibilities will include:<br>
   Handling customer interactions with efficiency and empathy.<br>
  ️ Providing tailored solutions to meet customer needs.<br>
   Ensuring a positive customer experience through effective communication and professional phone etiquette.<br>
<br>
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p>We&rsquo;re Hiring Talented People!   <br>
Fresh Grads &amp; Dropouts are welcome to apply!   <br>
   What we&rsquo;re looking for:<br>
✅ Fluency in English is a MUST! (B2/C1 level)     <br>
✅ Strong skills in Customer Service &amp; Customer Support   <br>
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience   <br>
✅ Problem-solving, active listening, &amp; attention to detail     <br>
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus!   ️<br>
✅ Flexibility with night &amp; overnight shifts is essential   <br>
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus     <br>
   If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

English Customer Service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-19-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38445M</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Cairo</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p><b>Benefits</b>
</p><ul><li>Very competitive salary up to17K Net</li>
<li>Overnight allowance</li>
<li>Overtime scheme</li>
<li>Social &amp; Medical Insurance</li>
<li>Fully Paid Training</li>
<li>Transportation provided (Door to Door for Ladies)</li>
<li>Eligibility for promotions after 6 to 12 months</li>
<li>75% of our vacancies fulfilled internally</li>
<li>Friendly work environment</li></ul></div></div></div></div><p></p>

Customer Service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-19-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38508Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Cairo</b> and <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️</p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>01-19-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38455Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time, on-site role based in Cairo for a Call Center Representative with salary up to 17 k. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.</p>
</div><div><p>Qualifications:</p><br>
<p><br>
Strong Interpersonal Skills, such as effective communication and relationship-building<br>
 the ability to work with various software and systems efficiently<br>
Ability to handle customer complaints professionally and provide empathetic support<br>
Fluency in English and other applicable languages is preferred<br>
English level B2-C1<br>
flexibility with night and overnight shifts<br>
bachelor degree<br>
Prior experience in a call center is advantageous but not mandatory</p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

<div>
 <p>
  <strong>
   Position: Oracle Fusion HCM Consultant
  </strong>
 </p>
 <p>
  <strong>
   Location: Dammam, Saudi
  </strong>
 </p>
 <p>
  <strong>
   Duration: 12+ Months
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Modules: CoreHR, ORC, Talent Management
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Lead and support the end-to-end implementation of Oracle Fusion HCM modules including:
  </li>
  <li>
   Core HR (HR Foundation, Workforce Structures, Person Management, Absence, Payroll Integration)
  </li>
  <li>
   ORC &ndash; Recruiting (Requisitions, Job Posting, Candidate Management, Offer Management)
  </li>
  <li>
   Talent Management (Performance, Goals, Succession Planning, Career Development, Learning)
  </li>
  <li>
   Gather and analyze business requirements, and translate them into functional specifications and configurations.
  </li>
  <li>
   Configure HCM modules based on business needs, including security roles, workflows, and approval hierarchies.
  </li>
  <li>
   Support integration with other systems (Payroll, Finance, Talent platforms) using HCM Extracts, FBDI, or OIC.
  </li>
  <li>
   Develop and execute test scripts, support UAT, and validate functional and business process flows.
  </li>
  <li>
   Provide guidance and training to end-users and HR teams on Oracle HCM functionality.
  </li>
  <li>
   Prepare functional documentation such as BR100, configuration guides, training materials, and reports.
  </li>
  <li>
   Support data migration, data validation, and reconciliation activities.
  </li>
  <li>
   Participate in change management, go-live support, and post-production support.
  </li>
 </ul>
</div>


Oracle Fusion HCM Consultant

<div><b>Company Description</b><p><br>
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.</p><p>
We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.</p><b><br>
Job Description</b><p><br>
Sutherland is seeking a reliable and detail-oriented person to join us as an <b>IT Specialist/Help Desk professional.</b> We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><p><b>
Duties and responsibilities:</b></p><ul><li>
Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction.</li><li>
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>
Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>
Utilize and maintain the helpdesk tracking software.</li><li>
Document internal procedures.</li><li>
Install and configure new workstations/laptops, peripheral equipment and software.</li><li>
Maintain inventory of all equipment.</li><li>
Report issues to direct manager for escalation.</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>
Assign users and computers to proper groups in active directory.</li><li>
Perform timely workstation hardware and software upgrades as required.</li><li>
Maintain information systems knowledge base,</li><li>
Support users on standard office system applications.</li><li>
Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>
Handel infrastructure, network cabling repairs, data center maintains requests</li><li>
Manage system users (access rights, permissions).</li><li>
Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>
Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>
Manage all printers.</li><li>
Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Education:</b></p><p>
Bachelor&rsquo;s Degree in Communications &amp; Electronics Engineering, Computer Science, Information Systems, or related field.</p><p><b>
Experience:</b></p><ul><li>
5 years hands-on experience in as a Helpdesk Department .</li><li>
2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)</li></ul><p><b>
Language Skills:</b></p><p>
Strong verbal and written English required</p><p><b>
Must have a deep understanding/strong knowledge of the following:</b></p><ul><li>
PC/Laptop hardware and software troubleshooting, diagnosis and repair</li><li>
Networking CCNA N+ is preferable</li><li>
OS MCITP Windows 10 and MCITIP infrastructure is preferable</li><li>
McAfee - end point compliance &amp; EPO server</li><li>
Sentinel One - end point compliance &amp; policy server</li><li>
SCCM end point compliance &amp; SCCM server console</li><li>
Onprem versus Outlook 365 client configuration</li></ul><p><b>
Interpersonal Skills:</b></p><ul><li>
Effective negotiation &amp; communication</li><li>
Effective problem solving &amp; analysis</li><li>
Effective follow up &amp; coordination</li></ul><br>
<b>
Additional Information</b><p><br>
Must be able to work onsite.</p></div><p></p>

GTI Lead | Help Desk | Smouha | Onsite

Join Sutherland and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sutherland

ABOUT_COMPANY

Senior Retail Licensing & Regulatory Specialist | Chesapeake, VA | Contract to Perm

English Customer Service Representative

Customer Service Representative

Customer Service Agent

Customer Service Agent

Oracle Fusion HCM Consultant

GTI Lead | Help Desk | Smouha | Onsite