Qureos Mentor

Swatch Group

<div><h2 class="jobSectionHeader">Job description</h2>
Ecommerce Specialist
The Swatch Group (U.S.) is looking for an Ecommerce Specialist who will be responsible for assisting with the management and growth of our direct-to-consumer corporate websites, Amazon and V2C national channels. This role supports and expands existing e-commerce sales through marketing, merchandising, and promotional techniques for all online channels. This role is crucial in ensuring that the company's e-commerce operations run smoothly across all ecommerce channels, are well-maintained, and continuously grow. The Ecommerce Specialist must be detail-oriented, proactive, and adaptable, with a strong understanding of the digital retail environment and customer-centric strategies.

This is an office based position in Miami, Florida.
<h2 class="jobSectionHeader">Profile</h2>
Primary Duties and Responsibilities:
<ul>
<li>Regularly audit and analyze e-commerce platforms to ensure accuracy, currency, and quality of content across various categories. Resolve any errors and ensure proper merchandising.</li>
<li>Manage product updates and new collection launches, ensuring accurate product details, stock availability, pricing, and sell-out performance. Oversee the launch process from product uploads to banner updates.</li>
<li>Use reporting tools to prepare monthly reports, identify trends, analyze sales data, and find opportunities to enhance the e-commerce experience. Forecast potential impacts of proposed changes.</li>
<li>Monitor inventory levels, ensuring stock availability and timely replenishment.</li>
<li>Address and resolve any technical issues to ensure a seamless customer experience. Manage customer inquiries and reviews across platforms (Salesforce, Google, Meta).</li>
<li>Uphold brand standards across all retailer and national accounts&rsquo; websites. Ensure digital assets and product presentations align with the brand&rsquo;s identity. Create and provide necessary digital content to drive brand awareness and sales.</li>
<li>Collaborate on content calendars for campaigns, promotions, and email strategies. Ensure flawless execution of all digital initiatives. Assist with campaign setups upon request.</li>
<li>Assist with regular updates and optimizations for Instagram Shop and PromoBoxx, ensuring content is accurate, timely, and aligned with marketing campaigns.</li>
<li>Stay informed on digital retail trends, consumer behavior, and opportunities. Assist with global projects from HQ, ensuring they align with local market needs.</li>
<li>Monitor and manage grey market issues to ensure compliance with brand policies and protect the brand&rsquo;s integrity.</li>
<li>All other duties assigned by Management</li>
</ul><h2 class="jobSectionHeader">Professional requirements</h2>
Education and Experience Requirements:
<ul>
<li>4 year College degree in Business, Marketing or similar field is required</li>
<li>3-5 years of experience in e-commerce role; experience in luxury accessories/jewelry preferred</li>
<li>Minimum of 2 years experience in email marketing</li>
<li>Excellent communication skills; written and verbal</li>
<li>Experience with Google Analytics</li>
<li>SEO knowledge</li>
<li>Strong interpersonal and creative skills</li>
<li>Must be highly proficient in Microsoft Office Suite (Excel experience required)</li>
<li>Magento knowledge preferred</li>
<li>Photoshop is a plus</li>
<li>Excel experience must be at an intermediate level</li>
<li>HTML knowledge is a plus</li>
</ul>
Physical Requirements:
This is primarily a sedentary office position which requires the Ecommerce Specialist to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Additional Skill Requirements:
<ul>
<li>Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;</li>
<li>Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment;</li>
<li>Arrive early and work late if necessary</li>
<li>Understand and follow posted work rules and procedures</li>
<li>Accept constructive feedback</li>
<li>Must be a team player</li>
</ul>
This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Ecommerce Specialist. Duties, responsibilities and activities may change at any time with or without notice.<h2 class="jobSectionHeader"> 
Languages</h2>
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability. 
<ul>
<li>Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)</li>
<li>Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)</li>
<li>Company paid life insurance and Long Term Disability</li>
<li>18 days of PTO per year</li>
<li>Special bucket of sick time per year extended paid time for medical, parental and military leave</li>
<li>Holiday pay</li>
<li>Voluntary FSA, STD, Accident/Hospital Indemnity insurance</li>
<li>Employee product discount</li>
</ul>
For more information please see https://transparency-in-coverage.uhc.com/

#SGUSC</div>

eCommerce Specialist

<div>The company 
Hour Passion is a concept store belonging to the Swatch Group, the world's largest watchmaker. Since its origin in 2004, it has been specialized in the watches and jewellery multi-brand retail. http://www.hourpassion.com 
Job description 
As an Hour Passion Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Ambassador while embodying Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $17.90 per hour plus monthly performance bonus.

Responsibilities include:
<ul>
<li>Customer Service &amp; Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.</li>
<li>Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.</li>
<li>Visual Merchandising: Assist in maintaining store&rsquo;s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.</li>
<li>Compliance: Uphold workplace safety standards.</li>
</ul>
Working Conditions: 
 
Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS

Employment Status:
 
 
Part-Time: Up to 29 hours per week . Must maintain open availability to meet the needs of the business and may be required to work more than 29 hours per week, including certain holidays and blackout dates. 
Profile 
<ul>
<li>Availability to work opening and closing shifts; flexible hours including weekends and holidays.</li>
<li>Strong communication skills (verbal &amp; written), including strong relationship building skills.</li>
<li>Must be a self-starter who works well independently and in team environments.</li>
<li>Ability to communicate in a clear concise and understandable manner.</li>
<li>Results oriented with a high level of energy and enthusiasm.</li>
<li>Passion for sales and working in fast paced environment.</li>
</ul> 
Professional requirements 
<ul>
<li>At least 2 years of retail sales experience, preferably in fashion and/or accessories.</li>
<li>Experience working with POS systems.</li> 
</ul> 
Job Reference: CAN_00187</div>

Part-Time Sales Associate (McArthurGlen Designer Outlet)

<div>
 
 Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments and is also active in the manufacture and sale of jewellery, watch movements and components.
 
 
 
 
 
 Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glash&uuml;tte Original, Jaquet Droz, Omega, Longines, Rado, Union Glash&uuml;tte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nano electronic and Bluetooth technologies essential to watchmaking and other industries.
 
 
 
 
 
 We are looking for
 
 "E-Commerce Manager&rdquo;
 
 for our
 
 SWATCH
 
 
 brand.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Take ownership of Corporate Website by setting &amp; executing local E-Commerce strategy against defined sales targets aligned with global E-commerce strategy &amp; objectives.
 </li>
 <li>
 Working closely with our third-party business partner, monitor all online sales, stock management, logistics and customer service processes in coordination with our third-party solution provider.
 </li>
 <li>
 Enable high service standards to maximize customer experience.
 </li>
 <li>
 Design and implement ecommerce sales &amp; marketing plan in coordination with Swatch HQ and the local marketing team.
 </li>
 <li>
 Oversee, manage and ensure constant updates &amp; improvements of on-site merchandise taking into account frequent new collection launches, local stock availability, pricing changes and sell-out performance.
 </li>
 <li>
 Initiate &amp; drive actions based on website analytics &amp; sales performance data and produce actionable KPI reporting.
 </li>
 <li>
 Develop &amp; monitor local E-commerce activations for key sales events and ensure local adaptation of global activations. (e.g. Mother&rsquo;s Day, Valentines, etc.)
 </li>
 <li>
 Ensure stock availability by working closely with sales planning.
 </li>
 <li>
 Work collaboratively with the entire ecommerce team in Switzerland.
 </li>
 <li>
 Input and shipment flow of all orders with warehouse in an overseeing capacity. Further developing and improving logistic processes based on E-commerce customer requirements in close collaboration with local logistics &amp; HQ (packaging, shipment services, etc.)
 </li>
 <li>
 Monitor &amp; drive E-commerce activities to maximize new customer acquisition efforts, strengthen overall retention rates, increase operating efficiencies, and favourably impact customer's lifetime value by providing input on all aspects of internet advertising, content site management, online communication, and promotional activities for all business ventures.
 </li>
 <li>
 Support new customer acquisition and reorder internet performance objectives by aggressively testing new offers and products online.
 </li>
 <li>
 Identify &amp; escalate bottlenecks in online customer journey, share ideas on website improvements &amp; backend processes with HQ. (logistics/payments)
 </li>
 <li>
 Drive and support new initiatives defined on working towards Omni-channel experience and possible marketplace.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Ability to employ tactics and strategies to drive E-commerce revenue through website optimization, email marketing. Prior e-retail marketing experience is required.
 </li>
 <li>
 Min. 5 years of online sales, marketing and merchandising experience preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, management, marketing or communications.
 </li>
 <li>
 Experience in developing, implementing and measuring E-commerce marketing strategies.
 </li>
 <li>
 Broad understanding of E-commerce technologies and platforms.
 </li>
 <li>
 Knowledge of E-commerce tools and systems. (e.g. Google Analytics, Emarsys, SalesForce/ Commerce/Service/Marketing Cloud, Calleo, Iyzico Payment Platform)
 </li>
 <li>
 Solid understanding of metrics tracking and analysis; analytical, data-driven mindset
 </li>
 <li>
 Leadership skills.
 </li>
 <li>
 Ability to work in a fast-paced, performance driven environment.
 </li>
 <li>
 Team spirited, business-oriented, creative, down-to-earth communicator.
 </li>
 <li>
 Passionate and positive mindset.
 </li>
 <li>
 Self-motivated, efficient, with effective organizational skills with the ability to handle multiple projects.
 </li>
 <li>
 Fluency in English required.
 </li>
 <li>
 Excellent communications skills.
 </li>
 <li>
 Strong planning and time management skills.
 </li>
 <li>
 SAP knowledge is a plus.
 </li>
 </ul>
 
 
</div>

E-Commerce Manager

Join Swatch Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swatch Group

ABOUT_COMPANY

eCommerce Specialist

Part-Time Sales Associate (McArthurGlen Designer Outlet)

E-Commerce Manager