Qureos Mentor

Swift Transportation

<div><div>Call Center Supervisor Part Time 
 
Schedule: 
6:00am-5:006m Saturday and Sunday
 
</div><ul><li>The Job: Call Center Specialist (much like AAA for cars&hellip;no mechanical experience needed)</li><li>
The Pay: $27-$29</li><li>
The Location: 2200 S. 75th Ave, Phoenix, AZ 85043 (near the intersection of Lower Buckeye and S. 75th Ave)</li></ul><div>
What we offer our Call Center Specialist:
</div><ul><li>401(K) Company Match</li><li>
Overtime Eligible</li><li>
Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Health and Dependent FSA</li><li>
Employee Assistance Program</li><li>
Paid Time Off
</li><li>Employee Stock Purchase Plan</li><li>
Employee Discounts
</li><li>Tuition Assistance Programs</li><li>
Immediate holiday pay</li><li>
Continual hands-on training</li></ul> 
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What you will do 
 
Responsible for supervision of the Advanced Contact Team (ACT); provide support, coaching and development of advisors. Promote consistency and productivity within the ACT department.<ul><li>
Responsible for directing day-to-day work and performance of designated team advisors; prepare all applicable paperwork including annual reviews, Performance Counseling Reports (PCR's) and other performance related documentation. Perform monthly one on one feedback sessions with advisors, reviewing performance relative to department Key Performance Indicators (KPIs) and opportunities for career development.</li><li>
Responsible for monitoring the department call flow; make timely decisions to improve service levels. Provide ACT staff with tools and resources to handle calls with the highest level of customer service and professionalism.</li><li>
Provide guidance to ACT staff on decisions related to accidents, accident equipment removal, storage of equipment, accident clean-up, breakdown repairs and claims and repair order creation, etc.; make timely decisions to appropriately direct best practices and ensure optimal problem resolution.</li><li>
Responsible for planning, scheduling and organizing assigned team members, while minimizing costs and maximizing team productivity.</li><li>
Negotiate costs incurred during accidents and equipment breakdown, to locate and hire the best qualified vendor in the best interests of the company. Responsible for the proper investigation and recovery of all warranties possible during the vendor selection and outside repair process.</li><li>
Control payments issued through purchase order, Com-check, Pinnacle, MVP Preferred and Fleet charge accounts.</li><li>
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.</li><li>
Perform additional responsibilities as assigned by leadership.</li></ul>
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&amp;id=2608 
 
Qualifications: What you need to bring<ul><li>
Three (3) years experience in a leadership role providing coaching and development to others OR a minimum eighteen (18) months direct ACT experience with demonstrated ability to effectively provide direction to others and proven success in training, coaching and development of ACT advisors; internal candidates must maintain a minimum six (6) months sustained excellent performance in all KPI categories in order to be considered for the Supervisor role.</li><li>
Ability to provide leadership in a fast paced, high volume, 24x7 call center environment; flexibility with work schedule;; excellent verbal and written communication skills; decision making skills with ability to negotiate effectively.</li><li>
Associates degree or equivalent combination of education and/or experience required.</li></ul> 
What we offer:
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. 
 
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. 
 
Training, Development &amp; Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. 
 
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. 
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.</div>

Call Center Supervisor Part-Time

<div><div>Compensation: Starting at $21</div><div>
Schedule: Weekdays and Weekends 5pm-5am (NIGHTS)</div>
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. 
Job Responsibilities: What you will do 
 
Perform Customer Service functions regarding scheduling of pickup and delivery appointments for specific accounts assigned to the department. Provide assistance to National Account teams. Responsible for daily hands on customer related situations and resolving load discrepancies by working closely with the Customer Service Representative/ Customer Account Managers assigned to the account(s).<ul><li>
Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.</li><li>
Serve as Customer and Driver's first line of communication and refer Customer/Driver to the proper department if/when necessary (i.e. Pricing, claims, etc.).</li><li>
Monitor and trace loads so that follow up can be made to Customers regarding late pickups and or deliveries.</li><li>
Assist in collecting and maintaining current Customer information in the system.</li><li>
Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.</li><li>
Proactively work to assist others in achieving the organization's objectives.</li></ul>
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&amp;id=7651 
 
Qualifications: What you need to bring<ul><li>
Previous experience in transportation industry required.</li><li>
Working knowledge of MS Office (Excel and Word) required.</li><li>
Good verbal and written communication skills.</li><li>
Detail-oriented with strong organizational skills.</li><li>
Microsoft Office Suite</li><li>
Report generation</li><li>
Mathematical, analytical and problem solving skills.</li><li>
Ability to interpret user needs and translate into system requirements.</li><li>
Ability to understand system data and to identify discrepancies</li><li>
Previous knowledge of system analytics helpful</li><li>
Associates' degree or equivalent combination of education and/or experience required.</li></ul>
What we offer: 
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. 
 
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. 
 
Training, Development &amp; Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. 
 
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. 
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.</div>

After Hours Customer Account Specialist

<div>Schedule: Monday-Friday 2pm-11pm (NIGHTS)
Compensation: $55-60K depending on experience and qualifications
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. 
Job Responsibilities: What you will do 
 
Lead a fleet of 10+ drivers and manage driver availability to maximize productivity of their fleet. Routinely review P/L for assigned area and find ways to maximize profitability.<ul><li>
Develop high performing drivers through daily interactions, coaching and positive reinforcement.</li><li>
Meet drive home time expectations by actively managing expectations and keeping commitments.</li><li>
Maximize P/L for all assigned tractors and trailers.</li><li>
Proactively manage safety performance to achieve insurance and claims cost as a percentage of revenue targets.</li></ul>
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&amp;id=6879 
 
Qualifications: What you need to bring<ul><li>
Previous experience in transportation industry preferred.</li><li>
Must be able to lead others.</li><li>
Must possess exceptional communication skills.</li><li>
Must be able to work in high pressure situations in a fast paced environment.</li><li>
Bachelor's or equivalent combination of education and/or experience required.</li></ul>
What we offer:
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. 
 
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. 
 
Training, Development &amp; Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. 
 
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. 
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.</div>

Operations Supervisor

<div>Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What you will do 
 
Lead a fleet of 10+ drivers and manage driver availability to maximize productivity of their fleet. Routinely review P/L for assigned area and find ways to maximize profitability.<ul><li>
Develop high performing drivers through daily interactions, coaching and positive reinforcement.</li><li>
Meet drive home time expectations by actively managing expectations and keeping commitments.</li><li>
Maximize P/L for all assigned tractors and trailers.</li><li>
Proactively manage safety performance to achieve insurance and claims cost as a percentage of revenue targets.</li></ul>
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&amp;id=2185 
 
Qualifications: What you need to bring<ul><li>
2+ years' in Operations and/or Planning and/or Customer Accounts required.</li><li>
Must be able to lead others.</li><li>
Must possess exceptional communication skills.</li><li>
Must be able to multi-task.</li><li>
Must be able to work in high pressure situations in a fast paced environment.</li><li>
Associates degree in Business or related field, or equivalent combination of education and/or experience required.</li></ul> 
Pay Range: $54,000.00 - $61,000 Annual
What we offer:
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors. 
 
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back. 
 
Training, Development &amp; Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive. 
 
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters. 
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.</div>

Operations Leader

Join Swift Transportation and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swift Transportation

About Company

Call Center Supervisor Part-Time

After Hours Customer Account Specialist

Operations Supervisor

Operations Leader