Qureos Mentor

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 As a Team Lead , you will provide mentorship, guidance and career development to members of your team. You will implement escalation channels in accordance with mutually agreed upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
 
 
 You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
 
 
 So, do you have what it takes to be a Team Lead?
 
 
 
 Requirements
 
 
 
 So, what is it we're looking for?
 
 
 <ul>
 <li>
 Someone with ideally 12 months or more of prior relevant people management experience, campaign/client management skills, sales, B2B, account management, consultive etc.
 </li>
 <li>
 Must speak fluent English
 
 
 </li>
 </ul>
 
 Now let's get technical.
 
 
 
 <ul>
 <li>
 We're looking for someone who is a strategic thinker with strong analytical and creative problem-solving skills.
 </li>
 <li>
 Someone with experience following KPIs, providing constructive criticism and implementing corrective action plans.
 
 
 </li>
 </ul>
 
 What else?
 
 
 
 <ul>
 <li>
 Well, we need someone who has a high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
 </li>
 <li>
 This role requires flexibility as we are a 24/7 business and the shifts will be rotating.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4241
 
 
 Posted At: Fri Mar 21 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Team Leader

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 
 
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 
 
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 
 
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 
 
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 
 
 
 What does a Quality Analyst really do?
 
 
 
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 
 
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 
 
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 
 
 as per the targets defined for them on a monthly or weekly basis.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Audit calls/interactions/transactions for aligned Teammates
 </li>
 <li>
 Coach Teammates for performance improvement (campaign specific)
 </li>
 <li>
 Report performance for aligned span on a daily/weekly/monthly basis
 </li>
 <li>
 Provide inputs, basis audits, for briefings and training need identification
 </li>
 <li>
 Partner with TLs in leading Team Meetings for metric improvement
 </li>
 <li>
 Participate in strategic projects for the campaign/LoB
 </li>
 <li>
 Identify and escalate any potential quality issues per defined process
 </li>
 <li>
 Isolate and report defects; verify defect fixes
 </li>
 <li>
 Suggest process/system improvements based on common customer concerns
 </li>
 <li>
 Accomplish other responsibilities assigned by management
 </li>
 <li>
 Drive quality initiatives, contests and campaigns for the assigned span
 </li>
 <li>
 Be updated on knowledge and serve as SME for the campaign/LoB
 
 
 </li>
 </ul>
 
 Technical Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Graduation (Preferred)
 </li>
 <li>
 Minimum of 1-year experience as Quality Analyst (preferred)
 </li>
 <li>
 Basic excel/google sheets skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Preferably familiar with application of basic quality tools such as cause and effect, histogram,
 
 
 </li>
 </ul>
 correlation etc.
 
 
 <ul>
 <li>
 Fluency in English
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong customer centricity
 </li>
 <li>
 Ability to provide constructive feedback in an assertive manner
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Logical thinking
 </li>
 <li>
 Ability to manage conflicts
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work with minimal supervision and demonstrate initiative and good judgment
 </li>
 <li>
 Versatility and ability to work on multiple projects
 </li>
 <li>
 Ability to establish and maintain effective working relations with a wide variety of individuals
 </li>
 <li>
 Ability to work with a diverse team
 </li>
 <li>
 Continuous improvement mindset
 
 
 </li>
 </ul>
 
 Personality Traits Required
 
 
 
 <ul>
 <li>
 Clear thought process
 </li>
 <li>
 Ability to clearly articulate
 </li>
 <li>
 Highly conscientious and diligent
 </li>
 <li>
 Assertiveness
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4477
 
 
 Posted At: Thu Mar 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Analyst

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 Payroll Specialist is in charge of processing payroll from start to finish in compliance with local regulation per the assigned site (s) as well as assisting in projects related to Payroll as needed.
 
 
 
 As a Payroll Specialist, You Will
 
 
 
 <ul>
 <li>
 Processing semi-monthly payroll for Egypt.
 </li>
 <li>
 Address and resolve employee, management and government agency inquiries
 </li>
 <li>
 Generate and send reports
 </li>
 <li>
 Assist with internal and external audit requirements
 </li>
 <li>
 Reconcile payroll data
 </li>
 <li>
 Conduct payroll talks and focus group discussions
 </li>
 <li>
 Maintain payroll system updated
 
 
 </li>
 </ul>
 
 Do you have what it takes to become a Payroll Specialist ?
 
 
 
 
 The Payroll Specialist position covers the following responsibilities, but not limited to:
 
 
 
 <ul>
 <li>
 Generate and send reports to Operations for exceptions and items to be corrected for payroll transmission.
 </li>
 <li>
 Review and process payroll discrepancies and complete entries in the payroll system accordingly.
 </li>
 <li>
 Coordinate with agencies for tax and social insurance reporting and payments.
 </li>
 <li>
 Coordinate issue resolution with payroll vendor regarding payroll processing, changes and or inquiries.
 </li>
 <li>
 Maintain payroll records current with relevant pay period data for auditing and reference purposes in compliance with local regulation requirements for record retention and handling of private and sensitive data.
 </li>
 <li>
 Participate in gathering Payroll information for the different businesses.
 </li>
 <li>
 Collect and Validate payroll data in Payroll Register matches information submitted to the vendor or what was entered in the payroll system as applicable.
 </li>
 <li>
 Complete multiple validation reports to ensure Gross to Net is calculated properly for each payroll run.
 </li>
 <li>
 Process termination cases
 </li>
 <li>
 Ensure timely payments of statutory dues social insurance, Martyrs and Tax
 </li>
 <li>
 Process off cycle payments.
 </li>
 <li>
 Participate in payroll orientation for new hires.
 </li>
 <li>
 Process year end and annual tax reconciliation and preparation of employee and employer tax returns.
 </li>
 <li>
 Identify root cause and assist in proposing solutions to payroll impacting issues.
 </li>
 <li>
 Reconcile and verify timely and accurate payroll tax and contribution payments are done.
 </li>
 <li>
 Communicate and contribute to providing data to key business owners such as Human Resources, Finance, Operations and other approved contacts.
 </li>
 <li>
 Reconciling payroll registers vs bank account transactions and accounting entries.
 
 
 </li>
 </ul>
 
 Other Related Duties
 
 
 
 <ul>
 <li>
 Participate in projects as needed.
 
 
 </li>
 </ul>
 
 Minimum Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma required
 </li>
 <li>
 Bachelor's Degree with emphasis on business or accounting preferred
 </li>
 <li>
 Experience with computerized payroll processing
 </li>
 <li>
 Experience with ORACLE/WD systems a plus
 </li>
 <li>
 Microsoft Excel and Word
 </li>
 <li>
 Must be detailed oriented
 </li>
 <li>
 Able to meet deadlines
 </li>
 <li>
 International Payroll processing experience preferred
 </li>
 <li>
 Multi-state payroll processing
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Outstanding customer service
 </li>
 <li>
 Excellent written and verbal communication. Ability to communicate with all levels across the various departments.
 </li>
 <li>
 Able to work in fast paced and high volume process environment
 </li>
 <li>
 Diligent in following through to guarantee full completion of task or issue.
 </li>
 <li>
 Should be able to work independently to ensure day to day functions and projects are completed and should be able to work as a team for collaboration, projects or achievement of team and company goals.
 </li>
 <li>
 Use all resources available to resolve issues and escalate as needed to the manager.
 </li>
 <li>
 Be able to respond assertively regarding payroll matters.
 </li>
 <li>
 Must have a good sense of urgency
 
 
 </li>
 </ul>
 
 Physical Demands and Working conditions
 
 
 
 <ul>
 <li>
 Able to sit for long periods.
 </li>
 <li>
 Activities may also involve walking, standing, speaking and listening to.
 </li>
 <li>
 Hand / eye coordination.
 </li>
 <li>
 Repetitive clerical tasks
 
 
 </li>
 </ul>
 
 Environment Conditions
 
 
 
 <ul>
 <li>
 Climate controlled environment
 </li>
 <li>
 Mild noise
 </li>
 <li>
 Computer, desk and typical office equipment
 
 
 </li>
 </ul>
 
 Reports to:
 
 Payroll Manager
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2509_11889
 
 
 Posted At: Tue Sep 02 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Payroll Specialist - Egypt

TaskUs Egypt is Hiring!We&rsquo;re launching a first-of-its-kind Cryptocurrency &amp; FinTech account &mdash; and we want you on the team!-Al-Sheikh Zayed &ndash; Skywalk Mall -100% Non-Voice (Email &amp; Chat only)We&rsquo;re looking for:<ul><li>Excellent English (B2+/C1)</li><li>Critical thinking &amp; adaptability</li><li>Eagerness to learn (Finance/FinTech background = plus!)</li></ul>Join us and be part of a pioneering project shaping the future of FinTech.DM me or apply today!Job Type: Full-timePay: E&pound;16,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>

Customer Support Specialist

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

Join TaskUs and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TaskUs

ABOUT_COMPANY

Team Leader

Quality Analyst

Payroll Specialist - Egypt

Payroll Specialist - Egypt

Customer Support Specialist

English Customer Support (Non-Voice)