Qureos Mentor

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Review, evaluate, and manage user-generated content across digital platforms to ensure compliance with community guidelines, legal regulations, and brand standards .
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 Monitor user behavior and enforce policies effectively, applying guidelines consistently to diverse content scenarios .
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 Identify and remove offensive or inappropriate material .
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 Handle sensitive issues independently while upholding platform standards .
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 Escalate complex cases to senior staff and provide feedback to improve moderation policies .
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 Translate or localize content .
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 Monitor trends in user behavior and collaborate with other teams to address emerging risks .
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 Assist customers via chat, email, or phone (depending on the project) .
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 Maintain detailed records of moderation decisions and escalations .
 
 
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 </ul>
 
 Requirements:
 
 
 
 <ul>
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 Languages: Fluency in Spanish (C1) and very good English knowledge (B2) .
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 Experience: Previous experience in content moderation, social media management, or customer support preferred . Junior roles typically require 0-2 years of experience, mid-level 2-5 years, and senior roles 5+ years . Experience working with moderation service industry is also beneficial .
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 Skills:
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 Strong understanding of online communities, social media platforms, and digital content trends .
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 Excellent analytical and decision-making skills with the ability to assess complex situations and make sound judgments under pressure .
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 Strong written and verbal communication skills in both Spanish and English .
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 Ability to handle sensitive topics with professionalism and clarity .
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 Ability to remain objective and resilient when dealing with challenging or sensitive content .
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 Detail-oriented with strong organizational skills and attention to detail .
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 Ability to work efficiently in a fast-paced, team-oriented environment .
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 Proficiency in digital tools and platforms, including enterprise content management platforms, ticketing systems, and workflow automation tools. Familiarity with AI-powered moderation solutions (NLP, image recognition software) is increasingly important. Comfort with collaboration platforms (Slack, Microsoft Teams), CRM systems, and analytics dashboards .
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 Ability to use Windows Operating Systems, internet applications, and MS Office .
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 </ul>
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 Education: High school diploma or equivalent; college degree or equivalent diploma is a minimum qualification .
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 Other: Willingness to work in shifts, including evenings, weekends, and holidays .
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 </ul>
 
 Benefits:
 
 
 
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 Competitive salary and benefits package .
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 Career growth opportunities in content moderation and digital operations .
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 A dynamic and inclusive work environment .
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 Professional training on moderation guidelines and community engagement .
 
 
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 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_16428
 
 
 Posted At: Tue Dec 02 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Spanish Content Moderation Specialist/Teammate

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 What does an HR Generalist really do? Think of yourself as the primary person who will be in charge of taking care of the employees,
 
 
 Imagine yourself going to work with one thing on your mind: you want to make a change. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will be in charge of Employee or Labor Relations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Analyze information and recommend HR solutions.
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 Identify problems and evaluate solutions to enhance manager and employee performance and experience.
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 Manage and execute special projects, including setting timelines, coordinating with stakeholders, conducting research, organizing information, and processing transactions.
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 Prepare reports by collecting, analyzing, and summarizing data and trends.
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 Ensure compliance with local legal requirements by staying informed of existing and new legislation, enforcing policies, and advising management on necessary actions.
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 Deliver exceptional onboarding experiences for all new hires.
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 Process and file new hire documentation in coordination with payroll and legal vendors.
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 Administer the Employee Satisfaction Survey.
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 Address employee relations matters, concerns, and disciplinary or performance issues.
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 Update and revise employment policies and procedures as legally required or business needs dictate.
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 Support a positive work environment by managing daily office tasks.
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 Assist with employee onboarding and offboarding processes.
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 Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
 
 
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 </ul>
 So, do you have what it takes to become a HR Generalist?
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
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 Excellent interpersonal, negotiation, and conflict resolution skills.
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 Excellent organizational skills and attention to detail.
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 Excellent time management skills with a proven ability to meet deadlines.
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 Strong analytical and problem-solving skills.
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 Ability to prioritize tasks and to delegate them when appropriate.
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 Ability to act with integrity, professionalism, and confidentiality.
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 Thorough knowledge of employment-related laws and regulations.
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 BPO background mandatory, and candidate should be comfortable with night shifts.
 
 
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 </ul>
 
 Eligibility
 
 
 
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 Overall Experience: 12- 24 months of professional experience. International Call center experience is highly preferred.
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 Education: Master's degree/PG in Human Resources
 
 
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 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_16702
 
 
 Posted At: Tue Dec 09 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

HR Generalist

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Call Center Quality Analyst (Portuguese Language) will be responsible for monitoring, evaluating, and analyzing the performance of customer service interactions (calls, emails, chat, and social media) conducted in the Portuguese language. The main objective is to ensure adherence to company quality standards and procedures, identify opportunities for service improvement, and contribute to enhancing the customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitoring and Evaluation:
 </li>
 <ul>
 <li>
 Continuously monitor customer service interactions (voice and/or text) in Portuguese, using the company's standard evaluation methodology and form.
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 Ensure accuracy and objectivity in classifying interactions, identifying process deviations, information errors, and opportunities for improvement in communication.
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 </ul>
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 Feedback and Coaching:
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 Provide constructive and detailed feedback to call center agents, individually or in groups, regarding their interaction performance.
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 Assist in developing action plans for correcting faults and improving customer service skills.
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 Actively participate in coaching and training sessions, as necessary.
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 </ul>
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 Analysis and Reporting:
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 Compile and analyze quality evaluation data to identify trends, training gaps, and critical performance areas for the team.
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 Generate periodic quality reports (daily, weekly, and monthly) for management, highlighting key findings and proposing solutions.
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 </ul>
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 Calibration and Processes:
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 Participate in calibration sessions to ensure consistency of quality evaluations across the entire team.
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 Collaborate with management in reviewing and updating service scripts, policies, and procedures for the Quality area.
 
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 </ul>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
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 Experience: Previous experience in a Call Center, Contact Center, or Customer Service environment. Proven experience with routines and methodologies of the Quality Assurance (QA) area.
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 Languages: Verbal and written fluency in Portuguese (native or advanced level).
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 Education: Completed or in-progress higher education (in areas such as Communication, Administration, or related fields).
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 Technical Skills:
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 Familiarity with call recording systems, CRM platforms, and quality management tools.
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 Proficiency in Microsoft Office Suite, especially Excel, for data analysis and presentation.
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 </ul>
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 Behavioral Competencies:
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 <ul>
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 Excellent interpersonal communication skills and the ability to provide feedback clearly and objectively.
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 High level of attention to detail and analytical thinking.
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 Ability to work independently, managing deadlines and evaluation quotas.
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2511_16265
 
 
 Posted At: Thu Nov 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Portuguese QA

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
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 Experience in technical-based customer assistance through chat, and email
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 Previous experience dealing with the challenges faced in a customer-focused role
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 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
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 Problem-solving and critical thinking skills
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 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
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 Social Media Savvy
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 Ability to effectively and correctly communicate verbally and in written format
 
 
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 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
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 Great communication skills, written and oral
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 Demonstrate strong abilities to work independently and as a remote team player
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 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
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 Must be willing to participate in a background screening
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 Proven customer communication experience (E-mail &amp; chat)
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 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
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 Willing to learn new skills in a brand new industry within the market
 
 
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 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

Join TaskUs and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TaskUs

ABOUT_COMPANY

Spanish Content Moderation Specialist/Teammate

HR Generalist

Portuguese QA

English Customer Support (Non-Voice)