Qureos Mentor

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 
 
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 
 
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 
 
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 
 
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 
 
 
 What does a Quality Analyst really do?
 
 
 
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 
 
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 
 
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 
 
 as per the targets defined for them on a monthly or weekly basis.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Audit calls/interactions/transactions for aligned Teammates
 </li>
 <li>
 Coach Teammates for performance improvement (campaign specific)
 </li>
 <li>
 Report performance for aligned span on a daily/weekly/monthly basis
 </li>
 <li>
 Provide inputs, basis audits, for briefings and training need identification
 </li>
 <li>
 Partner with TLs in leading Team Meetings for metric improvement
 </li>
 <li>
 Participate in strategic projects for the campaign/LoB
 </li>
 <li>
 Identify and escalate any potential quality issues per defined process
 </li>
 <li>
 Isolate and report defects; verify defect fixes
 </li>
 <li>
 Suggest process/system improvements based on common customer concerns
 </li>
 <li>
 Accomplish other responsibilities assigned by management
 </li>
 <li>
 Drive quality initiatives, contests and campaigns for the assigned span
 </li>
 <li>
 Be updated on knowledge and serve as SME for the campaign/LoB
 
 
 </li>
 </ul>
 
 Technical Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Graduation (Preferred)
 </li>
 <li>
 Minimum of 1-year experience as Quality Analyst (preferred)
 </li>
 <li>
 Basic excel/google sheets skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Preferably familiar with application of basic quality tools such as cause and effect, histogram,
 
 
 </li>
 </ul>
 correlation etc.
 
 
 <ul>
 <li>
 Fluency in English and Spanish
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong customer centricity
 </li>
 <li>
 Ability to provide constructive feedback in an assertive manner
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Logical thinking
 </li>
 <li>
 Ability to manage conflicts
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work with minimal supervision and demonstrate initiative and good judgment
 </li>
 <li>
 Versatility and ability to work on multiple projects
 </li>
 <li>
 Ability to establish and maintain effective working relations with a wide variety of individuals
 </li>
 <li>
 Ability to work with a diverse team
 </li>
 <li>
 Continuous improvement mindset
 
 
 </li>
 </ul>
 
 Personality Traits Required
 
 
 
 <ul>
 <li>
 Clear thought process
 </li>
 <li>
 Ability to clearly articulate
 </li>
 <li>
 Highly conscientious and diligent
 </li>
 <li>
 Assertiveness
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4250
 
 
 Posted At: Fri Mar 21 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Spanish Quality Analyst

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 About Taskus
 
 
 
 
 Want to be part of a company that is changing the game for some of the world's most notable brands and disruptive companies? We thought so. At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works.
 
 
 
 
 Responsibilities (including, But Not Limited To)
 
 
 
 <ul>
 <li>
 Develop and implement HR strategies aligned with business objectives to support organizational growth and success within the country..
 </li>
 <li>
 Provide strategic HR leadership and guidance to HR teams, ensuring consistency and alignment with global HR policies and procedures.
 </li>
 <li>
 Collaborate with senior leadership to identify workforce needs, talent gaps, and succession planning initiatives.
 </li>
 <li>
 Partner with talent acquisition efforts, including workforce planning, recruitment, and onboarding processes to service and retain top talent across diverse geographies.
 </li>
 <li>
 Drive employee engagement and retention strategies, including performance management, career development, and employee relations initiatives.
 </li>
 <li>
 Assist on compensation and benefits programs to ensure competitiveness and compliance with local regulations and industry standards.
 </li>
 <li>
 Develop and implement training and development programs to enhance employee skills and competencies, fostering a culture of continuous learning and development.
 </li>
 <li>
 Stay abreast of industry trends, regulatory changes, and best practices in HR management to ensure compliance and adaptability in a dynamic business environment.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership on HR-related matters, providing insights and recommendations to drive organizational effectiveness and employee engagement.
 </li>
 <li>
 Responsible for managing employee grievance/escalation reaching the team through various leadership channels
 </li>
 <li>
 Facilitate grievance handling: counselling, establishment and maintenance of communication channels
 
 
 </li>
 </ul>
 
 Qualifications/Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources Management, Business Administration, or related field; Master's degree preferred.
 </li>
 <li>
 Minimum of 10 + years of progressive HR management experience, with a focus on the BPO or outsourcing industry.
 </li>
 <li>
 Proven track record of success in developing and implementing HR strategies to support business objectives in a multinational environment.
 </li>
 <li>
 Strong knowledge of HR policies, practices, and regulations, with the ability to navigate cultural and legal differences effectively.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
 </li>
 <li>
 Strategic thinker with the ability to translate business needs into HR initiatives and solutions.
 </li>
 <li>
 Demonstrated ability to drive change and manage complex projects in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in HRIS systems and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2509_12763
 
 
 Posted At: Wed Sep 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Senior Manager - HR

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 So what does an
 
 Operations Manager
 
 really do?
 
 
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 
 
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 
 
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 
 
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 
 
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 
 
 Do you have what it takes to become an Operations Manager?
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
 </li>
 <li>
 Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Good to have but not required: fluent in Spanish
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4164
 
 
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Operations Manager

Join TaskUs and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TaskUs

ABOUT_COMPANY

Spanish Quality Analyst

Senior Manager - HR

Operations Manager