Qureos Mentor

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 The Sales Team Leader is responsible for managing, motivating, and coaching a team of call center sales representatives to achieve and exceed sales targets, service level agreements (SLAs), and key performance indicators (KPIs) . This role requires a results-driven leader who ensures the team delivers a superior customer experience while adhering to company policies and sales strategies .
 
 
 Key Responsibilities
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and motivate a team of sales agents to drive leads and achieve revenue targets .
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 <li>
 Conduct regular performance reviews and feedback sessions, and maintain development plans for all team members .
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 <li>
 Effectively lead and manage people, processes, and technology to facilitate the delivery of excellence in service and operational efficiency .
 </li>
 <li>
 Foster a positive team culture and manage day-to-day team activities, including staff attendance, leave approvals, and shift rosters .
 
 
 </li>
 </ul>
 Sales &amp; Performance Management
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies to expand market share and maximize sales opportunities .
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 <li>
 Monitor and manage team performance against service level agreements and Key Performance Indicators (KPIs) .
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 <li>
 Analyze sales performance and call center statistics to prepare reports for management and identify areas for improvement .
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 <li>
 Provide ongoing coaching and training to sales agents on product knowledge, sales techniques, and objection handling .
 
 
 </li>
 </ul>
 Operations &amp; Quality
 
 
 <ul>
 <li>
 Handle escalated customer issues and complex problems with diplomacy and professionalism, ensuring one-call resolution where possible .
 </li>
 <li>
 Monitor random calls for quality and compliance to minimize errors and track performance, working to improve the team's average quality score .
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 <li>
 Implement and improve call center processes and workflows for efficiency and customer satisfaction .
 </li>
 <li>
 Communicate company news, process changes, and new product lines to the team through daily huddles and meetings .
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Proven experience (typically 1-5 years) in a supervisory or team leader role within a call center, specifically in a sales or telemarketing environment .
 </li>
 <li>
 High school diploma or equivalent; a relevant degree or certification in business or management is a plus .
 </li>
 <li>
 Proficiency in call center software, Customer Relationship Management (CRM) tools, and MS Office Suite .
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Strong leadership, team management, and motivational skills .
 </li>
 <li>
 Excellent written and verbal communication and interpersonal skills .
 </li>
 <li>
 Strong analytical skills to interpret data and trends in performance reports .
 </li>
 <li>
 Problem-solving and conflict resolution abilities, particularly for handling escalated customer issues .
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 <li>
 Ability to work in a fast-paced environment and manage multiple tasks concurrently .
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_17026
 
 
 Posted At: Wed Dec 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Sales Team Leader (English)

<div>
 
 Job Description
 
 
 
 
 About TaskUs:
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 About TaskUs
 
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience for the world's most innovative companies. We help our clients protect their brands and grow their businesses.
 
 
 In the US, we operate with a "Remote-First" mindset for many roles, while maintaining world-class hubs for collaboration. We aren't just a service provider; we are a people-centric powerhouse.
 
 
 
 
 The Opportunity
 
 
 
 
 Have you been referred by a friend at TaskUs? You're in the right place. This
 
 Evergreen Referral Portal
 
 is designed to capture top-tier talent for our growing US teams. Whether you are a Customer Service Rockstar, a Data Guru, or a Leadership Expert, we want to meet you.
 
 
 
 How it works:
 
 Apply here, and our US Recruiting Team will review your profile against all current and upcoming openings that match your skillset.
 
 
 
 
 US Teammate Benefits &amp; Perks
 
 
 
 
 
 Benefits
 
 
 
 We believe in taking care of our people so they can take care of our clients. Our US benefits package is designed to be industry-leading:
 
 
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 Financial Wellness: Competitive salary, performance bonuses, and a 401(k) plan with company matching to help you save for the future.
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 Health &amp; Dental: Choice of premium medical plans (PPO/HDHP), dental, and vision coverage. We also offer Employer-paid Life and AD&amp;D insurance.
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 Mental Health Matters: Unlimited access to professional counseling and wellness coaching sessions through our specialized wellness programs.
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 Generous PTO: We value work-life balance. Enjoy a robust Paid Time Off (PTO) package, plus paid holidays and a paid day off for your birthday.
 
 
 </li>
 </ul>
 
 Common Roles We Hire For
 
 
 
 <ul>
 <li>
 Digital Customer Experience: Supporting high-growth tech and e-commerce brands.
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 Risk &amp; Response: Content moderation, fraud detection, and trust &amp; safety.
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 AI Operations: Data labeling and specialized linguistic roles.
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 AV Operations: Autonomous Vehicle Dispatch Support and Roadside Support
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 Support &amp; Ops: HR, Recruitment, IT Support, and Team Management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be at least 18 years old.
 </li>
 <li>
 High School Diploma or equivalent (Bachelor's degree preferred for certain roles).
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 Prior experience in a fast-paced environment (BPO, Tech, or Hospitality).
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 Must have been referred by a current TaskUs Teammate.
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 Prior Employees are not valid for referrals
 
 
 </li>
 </ul>
 
 TaskUs is an Equal Opportunity Employer.
 
 
 
 
 How We Partner To Protect You:
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 DEI:
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 
 EEO:
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_1703_4
 
 
 Posted At: Fri Jan 30 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Ridiculously Good Talent (General Referrals US)

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 As a Customer Care Agent, you will be the key point of contact for customers, responsible for solving problems, owning the customer issue from start to finish, and fostering a connection to build trust and brand affinity . This role requires a flexible schedule, as it may include working various shift patterns, including weekends .
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide empathetic and personalized service, consistently meeting the brand's service standards .
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 <li>
 Work to resolve customer queries on the first contact, always taking ownership of the customer's problem .
 </li>
 <li>
 Handle customer interactions across multiple communication channels, including phone, messaging, social media, and email .
 </li>
 <li>
 Collaborate with internal teams (e.g., operations, specialists) to resolve complex or patient-specific queries .
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 Maintain accurate records of customer enquiries, complaints, and any safeguarding concerns within the system .
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 Handle sensitive customer queries in a confidential and professional manner .
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 Support 'out of inbox' projects as needed, such as creating macros, assisting with new starter training, or other business-critical tasks .
 </li>
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 Act as the 'voice of the customer' by sharing insights and suggesting process improvements to other teams in the business .
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 <li>
 Demonstrate the ability to work effectively and with a high degree of independence .
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Language Proficiency: Exceptional English skills (both written and spoken) are essential .
 </li>
 <li>
 Customer Focus: A passion for problem-solving and a strong desire to provide excellent customer care by going the extra mile to achieve customer happiness .
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 <li>
 Experience: Previous experience in customer service, ideally in a fast-paced environment.
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 <li>
 Technical Aptitude: Tech-savvy with the ability to quickly learn new software, including CRM tools (like Salesforce) and communication platforms (like Intercom or similar equivalents) .
 </li>
 <li>
 Adaptability: Experience working in an environment that requires high ownership and the ability to navigate light process infrastructure is desirable .
 </li>
 <li>
 Typing Speed: Some roles may require a minimum typing speed and accuracy, such as 30+ words per minute with high accuracy .
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_17432
 
 
 Posted At: Fri Dec 26 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Teammate (Voice)

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The German-Speaking Customer Service Representative will serve as the primary point of contact for our German-speaking customers, providing exceptional support, answering inquiries, and resolving issues to ensure a high level of customer satisfaction. This role requires fluency in both German and English and excellent communication skills across various support channels.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction: Provide first-class customer service via email, chat, and phone .
 </li>
 <li>
 Inquiry Resolution: Respond to customer questions related to products, services, orders (modifying, canceling, shipment delays), and general inquiries .
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 Issue Management: Handle and resolve customer complaints, escalating complex technical or critical issues to the appropriate internal departments when necessary .
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 Process Adherence: Provide accurate, valid, and complete information by using the right methods and tools, ensuring compliance with company policies .
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 Documentation: Utilize Customer Relationship Management (CRM) software and Help Desk Ticketing Systems (e.g., Zendesk, Salesforce) to track and manage all customer interactions and requests efficiently .
 </li>
 <li>
 Performance: Work to achieve key performance indicators (KPIs) such as customer satisfaction (CSAT) and quality targets .
 </li>
 <li>
 Feedback: Report to management on customer feedback, common complaints, and quality trends to drive continuous improvement .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Language Fluency: High level of fluency in German (C1 or C2 level preferred) and professional working proficiency in English (B2 level or higher) (written and oral) .
 </li>
 <li>
 Experience: Previous experience in a customer service, call center, or related customer-facing role is typically required .
 </li>
 <li>
 Education: A high school diploma or equivalent is generally required, with a degree in a business or communications-related field often preferred .
 </li>
 <li>
 Technical Skills: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Help Desk Ticketing Systems is required .
 </li>
 <li>
 Soft Skills: Excellent communication, empathy, problem-solving, and active listening skills .
 </li>
 <li>
 Work Style: Ability to work in a dynamic, fast-paced environment and manage stressful situations with a calm and positive attitude .
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2511_16116
 
 
 Posted At: Sun Nov 23 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Customer Service Rep. (German Teammate))

Join TaskUs and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TaskUs

About Company

Sales Team Leader (English)

Ridiculously Good Talent (General Referrals US)

English Teammate (Voice)

Customer Service Rep. (German Teammate))