Qureos Mentor

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 About Taskus
 
 
 
 
 Want to be part of a company that is changing the game for some of the world's most notable brands and disruptive companies? We thought so. At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works.
 
 
 
 
 Responsibilities (including, But Not Limited To)
 
 
 
 <ul>
 <li>
 Develop and implement HR strategies aligned with business objectives to support organizational growth and success within the country..
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 Provide strategic HR leadership and guidance to HR teams, ensuring consistency and alignment with global HR policies and procedures.
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 Collaborate with senior leadership to identify workforce needs, talent gaps, and succession planning initiatives.
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 Partner with talent acquisition efforts, including workforce planning, recruitment, and onboarding processes to service and retain top talent across diverse geographies.
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 Drive employee engagement and retention strategies, including performance management, career development, and employee relations initiatives.
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 Assist on compensation and benefits programs to ensure competitiveness and compliance with local regulations and industry standards.
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 Develop and implement training and development programs to enhance employee skills and competencies, fostering a culture of continuous learning and development.
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 Stay abreast of industry trends, regulatory changes, and best practices in HR management to ensure compliance and adaptability in a dynamic business environment.
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 Serve as a trusted advisor to senior leadership on HR-related matters, providing insights and recommendations to drive organizational effectiveness and employee engagement.
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 Responsible for managing employee grievance/escalation reaching the team through various leadership channels
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 Facilitate grievance handling: counselling, establishment and maintenance of communication channels
 
 
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 </ul>
 
 Qualifications/Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources Management, Business Administration, or related field; Master's degree preferred.
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 Minimum of 10 + years of progressive HR management experience, with a focus on the BPO or outsourcing industry.
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 Proven track record of success in developing and implementing HR strategies to support business objectives in a multinational environment.
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 Strong knowledge of HR policies, practices, and regulations, with the ability to navigate cultural and legal differences effectively.
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 Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
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 Strategic thinker with the ability to translate business needs into HR initiatives and solutions.
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 Demonstrated ability to drive change and manage complex projects in a fast-paced, dynamic environment.
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 Proficiency in HRIS systems and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2509_12763
 
 
 Posted At: Wed Sep 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Senior Manager - HR

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and coordinate daily facility operations including housekeeping, security, pantry, and maintenance services
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 <li>
 Monitor the performance of vendors and service staff, ensuring adherence to quality standards and SLAs
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 Conduct regular inspections and facility audits to maintain hygiene, safety, and upkeep of infrastructure
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 Oversee AMC schedules, equipment servicing, and timely resolution of facility-related issues
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 Support in managing transport coordination, seating arrangements, and office supplies
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 Ensure compliance with statutory and safety regulations, including fire drills, first-aid kits, and access controls
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 Handle administrative documentation such as vendor bills, daily reports, and incident logs
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 <li>
 Escalate any unresolved facility issues to the Facility Manager promptly
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2507_8568
 
 
 Posted At: Tue Jul 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Facilities Supervisor

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 
 
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 
 
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 
 
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 
 
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 
 
 
 What does a Quality Analyst really do?
 
 
 
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 
 
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 
 
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 
 
 as per the targets defined for them on a monthly or weekly basis.
 
 
 
 Roles And Responsibilities
 
 
 
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 Audit calls/interactions/transactions for aligned Teammates
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 Coach Teammates for performance improvement (campaign specific)
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 Report performance for aligned span on a daily/weekly/monthly basis
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 Provide inputs, basis audits, for briefings and training need identification
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 Partner with TLs in leading Team Meetings for metric improvement
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 Participate in strategic projects for the campaign/LoB
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 Identify and escalate any potential quality issues per defined process
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 Isolate and report defects; verify defect fixes
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 Suggest process/system improvements based on common customer concerns
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 Accomplish other responsibilities assigned by management
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 Drive quality initiatives, contests and campaigns for the assigned span
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 Be updated on knowledge and serve as SME for the campaign/LoB
 
 
 </li>
 </ul>
 
 Technical Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Graduation (Preferred)
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 <li>
 Minimum of 1-year experience as Quality Analyst (preferred)
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 <li>
 Basic excel/google sheets skills
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 <li>
 Problem-solving skills
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 Preferably familiar with application of basic quality tools such as cause and effect, histogram,
 
 
 </li>
 </ul>
 correlation etc.
 
 
 <ul>
 <li>
 Fluency in English
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong customer centricity
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 <li>
 Ability to provide constructive feedback in an assertive manner
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 <li>
 Good written and verbal communication skills
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 <li>
 Logical thinking
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 Ability to manage conflicts
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 Attention to detail
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 Ability to work with minimal supervision and demonstrate initiative and good judgment
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 Versatility and ability to work on multiple projects
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 Ability to establish and maintain effective working relations with a wide variety of individuals
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 Ability to work with a diverse team
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 <li>
 Continuous improvement mindset
 
 
 </li>
 </ul>
 
 Personality Traits Required
 
 
 
 <ul>
 <li>
 Clear thought process
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 <li>
 Ability to clearly articulate
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 <li>
 Highly conscientious and diligent
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 <li>
 Assertiveness
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4477
 
 
 Posted At: Thu Mar 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Analyst

Join TaskUs and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TaskUs

ABOUT_COMPANY

Senior Manager - HR

Facilities Supervisor

Quality Analyst