Qureos Mentor

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Responsible for planning, coordinating, and supervising transportation and fleet operations to ensure safe, efficient, and cost-effective distribution of finished goods while maintaining high service levels. The role oversees transportation planning, fleet scheduling, driver management, vehicle utilization, fuel monitoring, compliance with safety standards, and continuous improvement initiatives to support business operations and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
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 Transportation Planning &amp; Distribution
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 Develop and execute transportation plans to ensure timely delivery of finished goods and return of empties while optimizing transportation costs.
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 Create transportation arrangements that meet customer service requirements in the most efficient and cost-effective manner.
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 Coordinate vehicle allocation and dispatching for primary distribution.
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 Ensure transportation plans are executed within operational timelines while maximizing fleet utilization.
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 Coordinate with plant, warehouse, customer service, and supply chain teams to ensure vehicle availability and uninterrupted operations.
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 Monitor transportation capacity and recommend adjustments to meet short-, medium-, and long-term business requirements.
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 Fleet Operations &amp; Scheduling
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 Supervise daily fleet operations and ensure effective utilization of company vehicles.
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 Plan and oversee driver schedules, shift planning, and vacation rotations.
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 Maintain a centralized fleet schedule to minimize delays and maximize operational efficiency.
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 Monitor vehicle availability and coordinate replacement vehicles whenever required.
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 Ensure preventive maintenance schedules are followed to maximize vehicle reliability and minimize downtime.
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 Support the preventive maintenance program for fleet equipment and forklifts.
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 Vehicle Tracking &amp; Operational Control
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 Monitor fleet movements using fleet tracking systems and ensure adherence to planned routes and delivery schedules.
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 Track vehicle status in real time and communicate operational updates to stakeholders.
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 Maintain accurate vehicle movement logs, trip records, driver schedules, and journey durations.
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 Respond promptly to operational disruptions such as vehicle breakdowns, traffic delays, or road closures by coordinating alternative solutions.
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 Driver Management
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 Coordinate and supervise daily driver activities to ensure efficient transportation operations.
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 Support the recruitment, screening, onboarding, and orientation of qualified drivers.
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 Monitor driver performance and compliance with company policies and regulatory requirements.
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 Conduct ongoing performance reviews and identify coaching and development opportunities.
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 Ensure effective communication of delivery schedules, route changes, and operational updates to drivers.
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 Fleet Performance &amp; Fuel Management
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 Monitor fuel consumption and fuel card utilization to ensure cost efficiency and prevent misuse.
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 Analyze fuel performance and recommend initiatives to reduce transportation costs.
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 Monitor fleet utilization, vehicle downtime, delivery performance, and operational efficiency.
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 Analyze transportation and fleet KPIs to identify trends and improvement opportunities.
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 Support the implementation of initiatives that improve productivity, reduce costs, and enhance fleet performance.
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 Safety, Compliance &amp; Sustainability
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 Ensure transportation operations comply with company Health &amp; Safety standards and all applicable legal and regulatory requirements.
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 Promote safe driving practices and enforce compliance with fleet safety policies.
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 Prepare contractor work permits and ensure compliance with site access requirements.
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 Coordinate with relevant authorities to maintain warehouse and transportation compliance with safety regulations.
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 Ensure transportation operations support the company's sustainability objectives, including transport safety and carbon emission reduction.
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 Report and investigate fleet accidents, incidents, and safety observations while ensuring appropriate corrective actions.
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 Asset &amp; Service Provider Management
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 Monitor transportation assets to ensure they remain in excellent operating condition.
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 Coordinate maintenance activities to maximize fleet availability and reliability.
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 Monitor outsourced transportation service providers to ensure compliance with service agreements, safety requirements, and cost expectations.
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 Evaluate logistics service provider performance and recommend improvement actions.
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 Reporting &amp; Continuous Improvement
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 Prepare regular reports on transportation performance, fleet utilization, fuel consumption, vehicle downtime, and operational KPIs.
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 Develop dashboards and performance analyses to support management decision-making.
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 Monitor transportation trends and recommend process improvements to enhance operational efficiency.
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 Initiate corrective and preventive actions to minimize product damage, stock quality issues, and transportation losses.
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 Support continuous improvement initiatives across transportation and fleet operations.
 
 
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 </ul>
 
 Functional Authority
 
 
 
 <ul>
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 Transportation planning and execution.
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 Fleet scheduling and coordination.
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 Driver supervision and performance monitoring.
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 Preventive maintenance coordination for fleet vehicles and forklifts.
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 Fleet operational reporting and KPI monitoring.
 
 
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 Communication &amp; Work Relationships
 
 
 
 
 Internal
 
 
 
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 Customer Service
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 Supply Chain
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 Warehousing
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 Manufacturing / Plant Operations
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 Finance
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 Human Resources
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 Procurement
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 IT
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 Security
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 Internal Audit
 
 
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 External
 
 
 
 <ul>
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 Transportation Service Providers
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 Contractors
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 Government &amp; Regulatory Authorities
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 Vehicle Maintenance Providers
 
 
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 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor&rsquo;s degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 1 - 3 years of experience in warehousing management, distribution, and transportation planning, preferably in FMCGs.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power BI is a plus
 
 
 Knowledge in ERP System like SAP preferably
 
 
 
 Functional Competencies
 
 
 
 
 Safety &amp; Sustainability
 
 
 
 Ensure transport operations align with HEINEKEN sustainability agenda and targets, in terms of safety and transport carbon emissions.
 
 
 
 Excellence in Execution
 
 
 
 Execute the transport plan in an efficient and effective way
 
 
 
 Assets Management
 
 
 
 Select and maintain transport assets to meet capacity requirements in an efficient and effective way
 
 
 
 Management Reporting
 
 
 
 Report transport performance in a timely and accurate way to support decision making.
 
 
 
 Transportation Planning
 
 
 
 Generate efficient and effective transport plans
 
 
 
 Quality Assurance
 
 
 
 Transport products to customers while maintaining the product quality
</div>

Fleet Supervisor & Tarnsportation Planner - Abu Rawash

<div>We invite applications for the position of

Automation Engineer/PAPI

We are building a future that embraces innovation, sustainability, and diversity.

We are a business that will bring out the best in you - providing great opportunities for people with ambition and drive. People are at the heart of our company &ndash; It is undoubtedly the pride and passion of our colleagues that makes us stand out from the crowd. Our success simply would not be possible without the hard work and dedication of our employees. If you are as excited about our future as we are, then we&rsquo;d love to hear how you can help us shape it. We are always looking for new talent to help build and grow our company and our brands. Our careers are journeys paved with richness, accomplishments, and a few beers and ciders with friends or strangers along the way. Your journey will be one of close connections and growing friendships as is the beating heart of our company. We collaborate with colleagues in every single other function to do what HEINEKEN does best: brew the highest quality, premium beers, and ciders.

Reporting to: Engineering &amp; Capex Manager

Job Grade: 15

Based in: Cork

Role Purpose

Reporting to the Engineering &amp; Capex Manager, the Automation Engineer/PAPI is responsible for the ownership, maintenance, reliability, and continuous improvement of onsite automation system hardware and software assets.

The successful candidate will provide technical leadership and automation support across maintenance, process improvement, fault finding, operations, quality, and capital projects, while also playing a key role in the site&rsquo;s digital transformation initiatives.

Key Criteria
<ul><li>Experience in troubleshooting, maintaining, and developing software platforms including Rockwell FactoryTalk Studio, Allen-Bradley PLCs, Siemens systems, Wonderware InTouch, and AVEVA Historian.</li></ul>
<ul><li>Understanding of industrial communication protocols such as Modbus, OPC, Profibus, CANbus, etc.</li></ul>
<ul><li>Support fault finding activities across multiple departments including Maintenance, Operations, Quality, IT, and Digital &amp; Technology (D&amp;T;).</li></ul>
<ul><li>Demonstrates a strong understanding of basic and advanced process control algorithms, including PID loop tuning.</li></ul>
<ul><li>Strong knowledge of physics, process engineering, and instrumentation principles.</li></ul>
<ul><li>Ability to read and interpret engineering drawings such as P&amp;IDs;, electrical schematics, and control diagrams.</li></ul>
<ul><li>Provide technical consultation and expertise on machine operation, process functionality, and equipment working principles referring to Automation setup.</li></ul>
<ul><li>Well versed in Ladder Logic, SQL queries, Structured Text, and demonstrates a strong aptitude for programming concepts.</li></ul>
<ul><li>Strong Microsoft application capabilities including Data Analytics, Excel, and Power BI.</li></ul>
<ul><li>Highly analytical and data driven.</li></ul>
<ul><li>Experience in reviewing and maintaining system architectures, standards, change control procedures, and system backups.</li></ul>
<ul><li>Understanding of cGMP, and GAMP principles including validation, change control, documentation, and compliance requirements for automated manufacturing systems.</li></ul>
<ul><li>Experience with system integration involving MES, ERP, and other third-party platforms.</li></ul>
<ul><li>Strong adaptability towards new software technologies, system integrations, and digital deployments.</li></ul>
<ul><li>Ability to understand and lead OT cybersecurity concepts, governance, and deployment activities.</li></ul>
<ul><li>Review and support OT network architecture including zones, VLANs, firewalls, and segmentation strategies in coordination with Digital &amp; Technology (D&amp;T;) teams.</li></ul>
<ul><li>Strong understanding of Lean and TPM principles with a zero-loss mentality.</li></ul>
<ul><li>Effective communicator with the capability to establish strong collaborative working relationships across multiple stakeholders within the organisation.</li></ul>
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Electrical Engineering, Mechatronics, Automation, or related field.</li></ul>
<ul><li>Minimum 3 Years of relevant experience working in a manufacturing environment.</li></ul></div>

Automation/PAPI Engineer

<div><h3 class="jobSectionHeader">Job Purpose:</h3>

To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.

<h3 class="jobSectionHeader">Key Responsibilities:</h3>
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<li>Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
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<li>Process customer orders, returns, and exchanges accurately in the system.
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<li>Record all customer interactions and feedback in the CRM system for tracking and reporting.
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<li>Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
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<li>Follow up on pending cases to ensure timely resolution and customer satisfaction.
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<li>Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
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<li>Maintain up-to-date knowledge of products, policies, and ongoing promotions.
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<li>Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
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<li>Participate in regular team meetings and training sessions to enhance service quality.</li></ul></div>

Call Center Officer - Call Center

<div>
 
 Sales SHE Manager
 
 
 
 
 Job Purpose
 
 
 
 As the Sales Safety Manager, you will be responsible for driving a strong safety culture within the commercial function by implementing and overseeing health, safety, and environmental (HSE) initiatives. Your primary focus will be to ensure a safe working environment for all employees by conducting risk assessments, delivering safety training, and ensuring compliance with OSHA, NEBOSH, and other relevant regulatory standards. Through proactive monitoring and strategic safety programs, you will play a key role in mitigating risks and fostering a safety-first mindset across the organization.
 
 
 
 Job Responsibilities
 
 
 
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 Safety Awareness &amp; Culture
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 Foster a culture of safety among Commerce employees through initiatives such as safety campaigns, induction sessions, safety accreditations, and pre-meeting safety briefings.
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 Promote a proactive approach to safety by engaging employees in continuous safety discussions.
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 Safety Training &amp; Compliance
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 Develop and deliver comprehensive safety training programs for Commerce employees and third-party contractors, including induction, initial, ongoing, and refresher training.
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 Ensure all employees adhere to established safety policies and procedures.
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 Develop and conduct safety training for account managers and delivery personnel.
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 Provide defensive driving courses and emergency response training.
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 Promote a proactive safety culture through regular communication and engagement initiatives.
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 Road Safety &amp; Driver Monitoring
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 Ensure full compliance with the Road Safety Program and Policy to minimize transportation risks.
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 Monitor drivers&rsquo; weekly reports via the telematics dashboard to promote safe driving behaviors and address risky driving patterns.
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 Work closely with the Fleet and Sales teams to develop and implement detailed Journey Management Plans for all relevant stakeholders.
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 Monitor account managers&rsquo; driving distances, behaviors, and compliance with safety standards.
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 Implement vehicle safety policies, including proper usage, inspections, and maintenance schedules.
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 Use telematics and GPS tracking to ensure adherence to safe driving practices.
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 Incident Management &amp; Reporting
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 Conduct thorough incident investigations to determine root causes and implement remedial actions.
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 Promptly report safety events on the designated platform and coordinate accident investigations. Ensure all drivers have the necessary licenses, certifications, and compliance with legal requirements.
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 Workplace Safety &amp; Injury Prevention
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 Minimize Lost Time Injuries (LTI) by enforcing strict adherence to safety policies and ensuring safe working conditions.
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 Implement and monitor Manual Handling Procedures to prevent physical injuries.
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 Ensure compliance with warehouse and retail safety standards across Heineken and Distributor locations.
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 Personal Protective Equipment (PPE) Management
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 Oversee the administration and distribution of PPE in sales regions and warehouses as per operational requirements.
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 Conduct routine inspections to ensure employees are equipped with and correctly using PPE.
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 Good Housekeeping (GHK) &amp; 5S Implementation
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 Apply the 5S methodology to maintain workplace organization and cleanliness.
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 Ensure that all internal warehouses adhere to Good Housekeeping (GHK) practices.
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 Risk Assessment &amp; Hazard Prevention
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 Conduct detailed risk assessments to identify potential hazards in retail shops, customer premises.
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 Conduct risk assessments on delivery routes and retail operations to prevent accidents and delays.
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 Develop and implement preventive and recovery measures to mitigate identified risks.
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 Emergency Preparedness &amp; Response
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 Develop and maintain Emergency Response Plans, including evacuation procedures, fire safety protocols, and Medical Emergency Response Plans (MERP).
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 Conduct emergency drills to ensure employee preparedness and compliance with emergency response protocols.
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 Safety Performance Monitoring &amp; Reporting
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 Provide bi-weekly and monthly safety reports, including trend analyses, to relevant stakeholders.
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 Monitor and track safety performance metrics to drive continuous improvement in safety initiatives.
 
 
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 Key Requirements
 
 
 
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 Education: Bachelor&rsquo;s degree in Occupational Health &amp; Safety, Transportation Management, Business Administration, or a related field.
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 Experience: 5+ years in safety management, fleet safety, transportation safety, or retail logistics safety.
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 Certifications: DOT compliance certification, OSHA, NEBOSH, or other relevant safety certifications preferred.
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 Skills:
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 Strong knowledge of transportation safety regulations and retail delivery logistics.
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 Experience using telematics, GPS tracking, and fleet monitoring systems.
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 Excellent leadership, communication, and problem-solving skills.
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 Ability to train and influence teams to follow safety protocols.
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 #addjob
 
 
 
</div>

Commercial SHE Manager

Join The HEINEKEN Company and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The HEINEKEN Company

About Company

Fleet Supervisor & Tarnsportation Planner - Abu Rawash

Automation/PAPI Engineer

Call Center Officer - Call Center

Commercial SHE Manager