Qureos Mentor

The HEINEKEN Company

<div>
 <strong>
  Sales SHE Manager
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 </strong>
 <strong>
  Job Purpose
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 </strong>
 As the Sales Safety Manager, you will be responsible for driving a strong safety culture within the commercial function by implementing and overseeing health, safety, and environmental (HSE) initiatives. Your primary focus will be to ensure a safe working environment for all employees by conducting risk assessments, delivering safety training, and ensuring compliance with OSHA, NEBOSH, and other relevant regulatory standards. Through proactive monitoring and strategic safety programs, you will play a key role in mitigating risks and fostering a safety-first mindset across the organization.
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 <strong>
  Job Responsibilities
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 </strong>
 <ul>
  <li>
   Safety Awareness &amp; Culture
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   Foster a culture of safety among Commerce employees through initiatives such as safety campaigns, induction sessions, safety accreditations, and pre-meeting safety briefings.
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   Promote a proactive approach to safety by engaging employees in continuous safety discussions.
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   Safety Training &amp; Compliance
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   Develop and deliver comprehensive safety training programs for Commerce employees and third-party contractors, including induction, initial, ongoing, and refresher training.
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   Ensure all employees adhere to established safety policies and procedures.
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   Develop and conduct safety training for account managers and delivery personnel.
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   Provide defensive driving courses and emergency response training.
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   Promote a proactive safety culture through regular communication and engagement initiatives.
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   Road Safety &amp; Driver Monitoring
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   Ensure full compliance with the Road Safety Program and Policy to minimize transportation risks.
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   Monitor drivers&rsquo; weekly reports via the telematics dashboard to promote safe driving behaviors and address risky driving patterns.
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   Work closely with the Fleet and Sales teams to develop and implement detailed Journey Management Plans for all relevant stakeholders.
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   Monitor account managers&rsquo; driving distances, behaviors, and compliance with safety standards.
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   Implement vehicle safety policies, including proper usage, inspections, and maintenance schedules.
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   Use telematics and GPS tracking to ensure adherence to safe driving practices.
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   Incident Management &amp; Reporting
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   Conduct thorough incident investigations to determine root causes and implement remedial actions.
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   Promptly report safety events on the designated platform and coordinate accident investigations. Ensure all drivers have the necessary licenses, certifications, and compliance with legal requirements.
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   Workplace Safety &amp; Injury Prevention
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   Minimize Lost Time Injuries (LTI) by enforcing strict adherence to safety policies and ensuring safe working conditions.
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   Implement and monitor Manual Handling Procedures to prevent physical injuries.
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   Ensure compliance with warehouse and retail safety standards across Heineken and Distributor locations.
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   Personal Protective Equipment (PPE) Management
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   Oversee the administration and distribution of PPE in sales regions and warehouses as per operational requirements.
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   Conduct routine inspections to ensure employees are equipped with and correctly using PPE.
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   Good Housekeeping (GHK) &amp; 5S Implementation
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   Apply the 5S methodology to maintain workplace organization and cleanliness.
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   Ensure that all internal warehouses adhere to Good Housekeeping (GHK) practices.
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   Risk Assessment &amp; Hazard Prevention
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   Conduct detailed risk assessments to identify potential hazards in retail shops, customer premises.
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   Conduct risk assessments on delivery routes and retail operations to prevent accidents and delays.
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   Develop and implement preventive and recovery measures to mitigate identified risks.
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   Emergency Preparedness &amp; Response
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   Develop and maintain Emergency Response Plans, including evacuation procedures, fire safety protocols, and Medical Emergency Response Plans (MERP).
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   Conduct emergency drills to ensure employee preparedness and compliance with emergency response protocols.
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   Safety Performance Monitoring &amp; Reporting
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   Provide bi-weekly and monthly safety reports, including trend analyses, to relevant stakeholders.
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   Monitor and track safety performance metrics to drive continuous improvement in safety initiatives.
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 </ul>
 <strong>
  Key Requirements
 </strong>
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 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Occupational Health &amp; Safety, Transportation Management, Business Administration, or a related field.
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   Experience: 5+ years in safety management, fleet safety, transportation safety, or retail logistics safety.
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   Certifications: DOT compliance certification, OSHA, NEBOSH, or other relevant safety certifications preferred.
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   Skills:
  </li>
  <ul>
   <li>
    Strong knowledge of transportation safety regulations and retail delivery logistics.
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    Experience using telematics, GPS tracking, and fleet monitoring systems.
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    Excellent leadership, communication, and problem-solving skills.
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    Ability to train and influence teams to follow safety protocols.
   </li>
  </ul>
 </ul>
 <p>
  #addjob
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 </p>
</div>


Commercial SHE Manager

<div><p>At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:</p>
<ul>
<li>Passion for consumers and customers</li>
<li>Care for people and planet</li>
<li>Enjoyment of life</li>
<li>Courage to dream and pioneer</li>
</ul>
<p>Job Purpose Acts as an advisor and a focal point between Human Resources (HR) and the customer. Supports bringing the business needs to the people agenda a drives the full people agenda in concerned department.
</p><p>Duties and Responsibilities<br>
1. Collaborates with the concerned department to determine business needs and align it with HR relevant functions to help meet these needs.<br>
2. Contributes in setting strategies to maximize efficiency in terms of manpower planning, talent management, performance management and learning and development.<br>
3. Evaluates the current HR processes and benchmarks against the best practices.
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4. Identifies methods to increase employee motivation and retention.
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5. Acts as a trusted advisor and provides constant support in resolving business cases. Questions and challenges others to get to the root of people and business issues.<br>
6. Learns and understands what the strategic aspect of customer needs is and provides guidance on how HR can support those needs.<br>
7. Collaborates with relevant functions in HR to implement activities such as recruitment, performance, and talent management cycle, the reward program, the compensation and benefits strategies, and other relevant areas.<br>
8. Provides support during concerned department transformation programs such as restructuring.
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9. Provides guidance and support on people practices such as career development, succession planning, competency framework development, and others.<br>
10. Cooperates with teammates in POD team and relevant functions to manage the business and development needs and co-create functional academies/programs.<br>
11. Manage recruitment of concerned department in terms of announcements for vacant positions internally and externally and supports in the interviews and assessments of candidates using the standard competency based recruitment</p>
<p>
Education &amp; Experiences
<br>
Educational Background : Bachelor degree in Management preferably Human Resources major
<br>
Years of Experience : 4+ years of experience in Organization Development or relevant experience
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Qualifications &amp; Other Requirements
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Excellent command of English Language
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Skills in Microsoft (Excel &amp; PowerPoint) '</p>
<div>
Personal Skills
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<ul><li>Empathetic
</li><li>People-Oriented
</li><li>Active-Listening
</li><li>Analytical Skills</li></ul></div></div>

Junior E-Commerce Analyst

<div><p>Job Responsibilities</p>
<h2 class="jobSectionHeader"><b>
Functional Responsibilities:</b></h2>
<ul><li>He/she works with large data sets to find actionable insights.</li>
<li>He/She is able to perform some cleansing (of the data) through understanding their relevance to the business.</li>
<li>He/She is able to compare and analyze different types of data sets; these can vary between data sets gathered online or with complete offline data to create relevant actionable insights.</li>
<li>He/She is able to translate data into insights to the wider team in an understandable &ndash; easy to digest manner.</li>
<li>He/She is able to identify gaps in the data in order for the team to help He/She in filling these gaps to reach better insights.</li>
<li>He/She has experience with Power BI analytical tool and Google Analytics.</li>
<li>He/She is able to team-up with field team to validate the insight and augment the qualitative insights with the quantitative findings.</li>
</ul><h2 class="jobSectionHeader"><b>Functional Competencies:</b></h2>
<ul><li>Understand the difference between consumer, shopper and customer.</li>
<li>Understand the B2B / B2C digital trends changes in the wider environment and its implication on the platform.</li>
<li>Able to differentiate different shopper / consumer needs and act upon in order to achieve ABC digital ambitions.</li>
<li>Understand ABC Route to Market and its implication on the platform.</li>
<li>Able to understand promotions mechanisms and evaluate their impact on business digital KPIs</li>
<li>Challenges figures with different stakeholders and generate new ideas to drive business.</li>
</ul><h2 class="jobSectionHeader"><b>Leadership Responsibilities:</b></h2>
<ul><li>He/she enjoys helping others and can act as thought leader and coach: through a range of mechanisms, you&rsquo;ll ensure that our business understands his/her specialist area, and he/she will help create experts in ABC.</li>
<li>Champion the analytics, coach the sales team and the customers about the benefit and the transformation of e-commerce.</li>
</ul><h2 class="jobSectionHeader"><b>Functional Authority:</b></h2>
<ul><li><b>Together with the regional eCommerce data analyst and Head of eCommerce, decide about the different changes that will be implemented in the various datasets to facilitate the daily processes.</b></li></ul>
<h1 class="jobSectionHeader"><b>Communication and Work Relationships:</b></h1>
<h2 class="jobSectionHeader"><b>Internal:</b></h2>
<ul><li>Ecommerce, sales, sales support, Customer Service, IT, Trade Marketing, and Sales Management teams.</li>
</ul><h2 class="jobSectionHeader"><b>External:</b></h2>
<ul><li>Global Digital (B2B, B2C) CXO &amp; growth &amp; transformation teams, external suppliers managing data/reporting tools.</li>
</ul><h1 class="jobSectionHeader"><b>Qualifications:</b></h1>
<h2 class="jobSectionHeader"><b>Education, Certifications and Licenses:</b></h2>
<ul><li>University degree from a reputable university business administration, or a related field</li>
</ul><h2 class="jobSectionHeader"><b>Knowledge and Experience:</b></h2>
<ul><li>1-2 years&rsquo; experience in FMCG companies with commerce background.</li>
<li>
<p>Strong data management skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</p>
</li>
<li><p>Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, PoweBI, etc)</p>
</li>
<li>Experience in digital sales platforms (B2B, B2C, iB2B, iB2C) is a plus</li>
<li>Technical expertise regarding data models, database design development, data mining and segmentation techniques is a plus</li>
</ul><h2 class="jobSectionHeader"><b>Skills and Abilities:</b></h2>
<ul><li>Excellent Computer skills.</li>
<li>Outstanding analysis skills.</li>
<li>Excellent problem solving.</li>
</ul><h2 class="jobSectionHeader"><b>Personal Qualities:</b></h2>
<ul><li>results driven and analytically strong &ndash; he/she know that data drives decision-making and he/she proves his/her hunches with data</li>
<li>Creative, out of the box thinker, challenge the status quo,</li>
<li>Communication, problem solving and following up skills.</li>
<li>Hard worker and able to work under pressure to meet close deadlines.</li>
</ul><h2 class="jobSectionHeader"><b>Preferable Qualifications:</b></h2>
<ul><li>Commercial: affinity with commercial discipline and a commercial way of thinking</li></ul></div>

<div>
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  Responsibilities
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 </strong>
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   Collect, manage, and analyze data from telematics, fuel platforms, and maintenance records.
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   Maintain and update Fleet Master Data with accuracy and consistency.
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   Generate and present reports on KPIs: fuel usage, mileage, downtime, and cost metrics.
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   Monitor budget vs. actual spending and identify cost-saving opportunities.
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   Process monthly fuel, maintenance &amp; repairs invoices and ensure timely payment and settlement.
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   Coordinate with suppliers for maintenance scheduling and spare parts delivery.
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   Collaborate with internal departments (Legal, Procurement, Finance, etc.) to support fleet operations.
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   Monitor vehicle safety, utilization, and driver behavior using telematics.
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   Review fleet checklist results and ensure corrective actions are implemented.
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   Support onboarding/offboarding of vehicles, including documentation and system updates.
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   Contribute to the development and refinement of fleet policies and procedures.
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   Participate in internal and external fleet audits and support implementation of findings.
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   Track vehicle registration, insurance, and compliance deadlines.
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   Organize fleet-related training sessions and awareness campaigns.
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   Maintain a fleet dashboard for real-time operational visibility.
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 </ul>
 <strong>
  Minimum Requirements
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 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Logistics, or related field.
  </li>
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   2+ years of experience in fleet operations, logistics, or data coordination.
  </li>
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   Proficiency in Excel, Power BI, and fleet management software.
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   Strong analytical, organizational, and communication skills.
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   Ability to manage multiple stakeholders and prioritize tasks effectively.
  </li>
 </ul>
 <p>
  #addjob
 </p>
 <p>
 </p>
</div>


Fleet data and compliance coordinator

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
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  Duties And Responsibilities
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 </strong>
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   Takes orders through online platforms, emails or directly from the account manager.
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   Informs customers in case of any out-of-stock products.
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   Replies to all customer inquiries on anything related to the company&rsquo;s products.
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   Informs account managers in case of any client credit issues to be resolved.
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   Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
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   Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
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   Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
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   Follows up on all orders on the Business to Business system and informs customers in case of any issues.
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   Send some orders to primary distribution.
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   Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
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   Aligns with the supply chain department in case of complaints related to product shortages.
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   Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
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   Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
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   Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
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   Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
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   Handles any visibility issues in collaboration with the marketing team.
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   Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
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   Performs a maintenance survey by asking clients about the performance of the maintenance team.
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   Updates and sends case fail rate (CFR) report to the supply chain team.
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   Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
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   Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
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   Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
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   Updates the customer request order report and sends it to the sales team on a daily basis.
  </li>
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   Develops monthly maintenance and installation survey reports.
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   <br/>
  </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
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 <br/>
 <strong>
  Education &amp; Experiences
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  <br/>
 </strong>
 <strong>
  Educational Background
  <br/>
  <br/>
 </strong>
 Bachelor degree in Business Administration is preferable
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 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 0 -2 years of experience in in managing Call Center\Customer Service function.
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 <strong>
  Qualifications &amp; Other Requirements
  <br/>
  <br/>
 </strong>
 Excellent command of English Language
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 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
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 Profound knowledge of ERP\Quality systems, preferably SAP
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 Profound Knowledge of CRM systems, preferably Salesforce
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 <strong>
  Personal Skills
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  <br/>
 </strong>
 <ul>
  <li>
   Proactive
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  <li>
   Self-motivated
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   Customer and Detailed oriented
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   Interpersonal\communication skills
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   Negotiation skills
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   Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
  </li>
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   Able to manage stress and motivates
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 </ul>
 <p>
  #addjob
 </p>
 <p>
 </p>
</div>


Customer Service Officer - CSLP Support

Join The HEINEKEN Company and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

The HEINEKEN Company

ABOUT_COMPANY

Commercial SHE Manager

Associate People & Culture Business Partner - Supply Chain

Junior E-Commerce Analyst

Junior E-Commerce Analyst

Fleet data and compliance coordinator

Customer Service Officer - CSLP Support