Urwah Admin

Think Higher Consultants

Job OverviewWe are looking for a creative and performance-driven Digital Marketing Manager to oversee online marketing activities and support business growth through effective digital strategies. The ideal candidate should have experience managing digital campaigns, improving online visibility, and coordinating marketing initiatives across different channels.This is a full-time, office-based position.Key Responsibilities<ul><li>Plan, execute, and monitor digital marketing activities across various online platforms.</li><li>Manage social media accounts and ensure consistent brand communication.</li><li>Coordinate with design and content teams for marketing materials and campaign execution.</li><li>Analyze campaign performance and prepare regular reports to identify growth opportunities.</li><li>Optimize online advertising campaigns and improve audience engagement.</li><li>Support website visibility initiatives through search engine optimization and content improvements.</li><li>Monitor market trends, competitor activities, and customer behavior to improve marketing performance.</li><li>Maintain marketing calendars and ensure timely execution of campaigns and promotions.</li><li>Handle digital communication channels including email campaigns and online outreach activities.</li><li>Collaborate with internal departments to ensure smooth execution of ongoing marketing projects.</li></ul>Requirements &amp; Skills<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Media Sciences, or a related field.</li><li>3&ndash;5 years of experience in digital marketing, online campaign management, or related roles.</li><li>Good understanding of social media platforms, online advertising, and digital communication strategies.</li><li>Familiarity with marketing analytics and reporting tools.</li><li>Strong communication, leadership, and organizational skills.</li><li>Ability to manage multiple projects and meet deadlines in a fast-paced environment.</li><li>Creative thinking with strong analytical and problem-solving abilities.</li></ul>Work Location: In person

Digital Marketing Manager

Job SummaryWe are looking for a motivated and customer-focused CSR Officer to join our team. The ideal candidate will be responsible for handling client coordination, maintaining records, and ensuring smooth communication throughout the service process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.This is a full-time, office-based position located at Giga Mall, DHA Phase II, Islamabad.Key Responsibilities<ul><li>Communicate with clients to gather required information and ensure timely follow-ups.</li><li>Review submitted documents and records for completeness and accuracy.</li><li>Maintain and update customer information in internal systems and databases.</li><li>Coordinate with internal departments and external entities regarding ongoing cases and processes.</li><li>Schedule appointments, meetings, and related activities as required.</li><li>Provide regular updates and support to clients regarding their case or application status.</li><li>Ensure all records and confidential information are maintained in an organized and secure manner.</li><li>Handle customer queries professionally through calls, emails, and messages.</li><li>Assist management with reporting, administrative coordination, and daily operational tasks.</li><li>Stay informed about company procedures, compliance standards, and service updates.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;4 years of experience in customer service, coordination, administration, or client handling roles.</li><li>Strong communication and interpersonal skills.</li><li>Good command of MS Office and online management systems.</li><li>Ability to manage multiple tasks and meet deadlines effectively.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Ability to work independently and within a team environment.</li></ul>Work Location: In person

CSR Officer

Job SummaryWe are seeking a detail-oriented and proactive professional to manage immigration case processing while ensuring strong client engagement throughout the application journey. The role involves handling visa applications from initiation to completion, maintaining accuracy, compliance, and timely communication at every stage.This is a full-time, office-based position located at Giga Mall, DHA Phase II, Islamabad.Key Responsibilities<ul><li>Review and assess visa applications to ensure completeness and accuracy of all required information and supporting documents.</li><li>Ensure documentation aligns with the requirements of various visa categories including student, visit, and work visas.</li><li>Maintain and regularly update applicant records in internal systems and immigration processing portals.</li><li>Serve as a key point of contact for clients, embassies, consulates, and other relevant authorities in a professional manner.</li><li>Coordinate appointment bookings, biometric registrations, and interview schedules as required.</li><li>Track application progress and provide timely updates to clients throughout the process.</li><li>Stay updated with changes in immigration laws, visa policies, and compliance guidelines.</li><li>Maintain confidential records in an organized manner for internal audits and operational tracking.</li><li>Assist senior staff with reporting, coordination, and administrative support tasks as needed.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, International Relations, or a related field.</li><li>1&ndash;2 years of experience in immigration consultancy, visa processing, or case handling roles.</li><li>Familiarity with student, visitor, and work visa processes will be an advantage.</li><li>Strong command of MS Office and online application/CRM systems.</li><li>Excellent written and verbal communication skills.</li><li>High attention to detail with strong organizational and multitasking abilities.</li><li>Ability to work independently as well as collaboratively in a team environment.</li></ul>Work Location: In person

Customer Relationship Executive

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide accurate information or solutions</li><li>Resolve product or service issues by clarifying complaints and determining the best course of action</li><li>Maintain detailed records of customer interactions and transactions</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure their concerns are fully resolved</li><li>Provide feedback on recurring issues to help improve products and services</li><li>Stay up to date with company products, services, and policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (required) in Business Administration, Communications, or a related field</li><li>Proven experience in customer service or a related role preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to handle challenging situations with professionalism and patience</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work in a fast-paced environment</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (CSR)

Overview: We are hiring a skilled and creative Senior SEO &amp; Content Writer who can craft compelling content while enhancing our digital visibility. The ideal candidate should possess strong writing expertise, a solid understanding of SEO strategies, and the ability to develop content that aligns with user intent and business goals. This is a full-time, onsite role located at Giga Mall, DHA Phase II.Core Responsibilities:<ul><li>Develop high-quality, engaging content for websites, blogs, landing pages, and social media channels</li><li>Conduct keyword research and integrate relevant terms naturally into content</li><li>Apply SEO best practices, including optimizing meta tags, headings, internal linking, and overall readability</li><li>Generate content ideas based on audience behavior, industry trends, and competitor analysis</li><li>Review and enhance existing content to improve search engine performance</li><li>Collaborate with the marketing team to maintain consistency in brand voice and campaign objectives</li><li>Monitor content performance and recommend strategies to boost engagement and reach</li></ul>Qualifications &amp; Skills:<ul><li>Demonstrated experience in SEO, content writing, or digital marketing (portfolio preferred)</li><li>Strong knowledge of on-page SEO techniques, keyword research tools, and content optimization</li><li>Excellent writing, editing, and proofreading abilities</li><li>Capability to simplify complex topics into clear, engaging content</li><li>High attention to detail with strong time management skills</li><li>Familiarity with CMS platforms will be considered a plus</li></ul>Job Type: Full-timeWork Location: In person

Senior SEO & Content Writer

Job Overview: We are seeking an enthusiastic Sales Officer who can drive business growth by identifying prospects, building strong client relationships, and successfully closing deals. The candidate should be confident in communication and motivated to achieve targets.Key Duties:<ul><li>Generate and pursue new business opportunities</li><li>Reach out to potential clients via calls, emails, and meetings</li><li>Present and explain company products or services effectively</li><li>Develop and maintain long-term customer relationships</li><li>Meet assigned monthly and annual sales goals</li><li>Keep accurate records and prepare sales reports</li><li>Respond to customer inquiries and provide post-sale support</li></ul>Skills &amp; Requirements:<ul><li>Prior experience in sales or a related field</li><li>Excellent communication and negotiation abilities</li><li>Target-driven mindset</li><li>Basic proficiency in MS Office (Word, Excel)</li><li>Strong interpersonal and relationship-building skills</li></ul>Preferred Background:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a relevant discipline</li><li>Familiarity with CRM tools</li><li>Understanding of digital or online sales channels</li></ul>Job Type: Full-timeWork Location: In person

Sales Officer

Job Overview The Client Relationship Officer is responsible for delivering a positive and professional experience to clients while supporting the daily administrative operations of a visa consultancy. This role acts as the primary point of contact for clients and requires strong communication skills, a professional approach, and the ability to manage sensitive information with care.Core Responsibilities<ul><li>Welcome and guide clients in a polite and professional manner, both in person and via phone or email</li><li>Provide accurate guidance regarding visa services, procedures, and appointment arrangements</li><li>Handle scheduling, rescheduling, and confirmation of client appointments</li><li>Follow up with clients for required documents, payments, and application updates</li><li>Address client inquiries, issues, and concerns in a calm and professional way</li><li>Ensure all client and immigration-related data is handled with strict confidentiality</li></ul>Administrative Responsibilities<ul><li>Keep client records, files, and documentation properly organized and up to date</li><li>Provide administrative assistance to consultants for active cases</li><li>Perform data entry tasks, generate basic reports, and draft routine correspondence</li><li>Oversee office supplies and support smooth day-to-day office activities</li><li>Work closely with team members to maintain an efficient workflow</li><li>Follow company policies and standard operating procedures consistently</li></ul>Job Type: Full-timeWork Location: In person

Client Relationship Officer (CRO)

Join Think Higher Consultants and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.