Abrar Admin

Title Midwest, Inc

<div>Summary:
This position is responsible for providing technical support to users with computer software and hardware problems and maintaining documentation
Essential Functions:<ul><li>
Troubleshoot and resolve IT support issues submitted by TMH agencies</li><li>
Maintain and build knowledge of supported Line of Business applications
</li><li>Maintain website content and make routine updates</li><li>
Establish positive relationships with clients face-to-face, by telephone, and by email</li><li>
Maintain a working team relationship with agencies and vendors.
</li><li>Travel for location support as needed</li><li>
Provide documentation and knowledge transfer to other technicians</li><li>
Primary Systems: Microsoft 365, Phin, Settlor, Various lines of business applications</li></ul>
Expectations:<ul><li>
Provide superior client service by resolving problems efficiently and responding quickly</li><li>
Ability to work independently and in team settings
</li><li>Ability to work efficiently with attention to details and quality of work produced</li><li>
Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community</li><li>
Ability to establish and maintain working relationships across all levels of TM Holding&rsquo;s staff and clients</li><li>
Ability to effectively work in a high pressure, fast-paced environment and be held accountable for results</li><li>
Ability to organize, multi-task, plan and set priorities with minimal supervision</li><li>
Ability to handle sensitive and confidential situations or information with poise, tact and diplomacy</li><li>
Maintain an attitude of confidence, enthusiasm, and positivity</li></ul><ul><li>
High School Diploma or GED is required; some post-secondary education or training is preferred.</li><li>
A+ and Network+ certification preferred or comparable secondary education degree</li><li>
Minimum 2 years of experience in IT support and customer service</li><li>
Demonstrated troubleshooting ability for hardware and software across multiple platforms</li><li>
At least 1 year of HTML coding experience.</li><li>
Experience with WordPress would be beneficial but not required.</li><li>
Prior exposure to professional office environment</li></ul>
Physical Demands:
The physical requirements of this job require occasional lifting of 5 to 50 pounds; the ability to walk, stand, bend, stoop and kneel occasionally and to sit for prolonged periods of time.
Work Environment:
The position functions primarily in an office environment.</div>

Support Technician

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Title Midwest, Inc

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Support Technician