Qureos Mentor

Twilio

<div><div><p><b>Who we are</b></p>
<p>
At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.</p>
<p>
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br>
<br>
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p>
<p>
.</p></div><p></p>
<div><b>
See yourself at Twilio</b></div>
<div>Join the team as our next<b> Technical Support Engineer 2 (Email Infra) - EMEA.</b></div>
<div></div>
<div><b>About the job</b></div>
<div>This position is needed to support our customers&rsquo; use of the Twilio platform, and help customers get the best experience from Twilio&rsquo;s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio&rsquo;s APIs and SDKs. This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our <b>EMEA </b>customers is <b>12pm-9pm IST</b> or <b>1pm-10pm IST</b>. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (<b>Mon-Fri</b>, <b>Tue-Sat</b> or <b>Sun-Thu</b>).</div>
<div></div>
<div><b>Responsibilities</b></div>
<div>In this role, you&rsquo;ll:</div>
<ul><li>Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio&rsquo;s Product and Engineering teams.</li>
<li>Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).</li>
<li>Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.</li>
<li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.</li>
<li>Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.</li>
</ul><div><b>Qualifications</b></div>
<div>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</div>
<div></div>
<ul><li><b>Required:</b></li></ul>
<ul><li>Overall 3+ years experience, with deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)</li>
<li>Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.</li>
<li>Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP and Client- Server protocol such as Tenet would be a HUGE plus.</li>
<li>Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.</li>
<li>High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.</li>
<li>Ability to stand in the customer&rsquo;s shoes and demonstrated dedication to the customer experience.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Excellence in task prioritization and evaluation of situational urgency.</li>
</ul><div><b>Desired:</b></div>
<ul><li>Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.</li>
<li>Ability to influence and build effective working relationships with all levels of the organization.</li>
<li>Interest in utilizing customer feedback to identify and drive improvements in our products.
</li><li>Basic understanding of Curl command, Webhook.</li>
<li>Basic SQL knowledge to query data from snowflake</li>
</ul><div><b>Location</b></div>
<div>This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)</div>
<div></div>
<div><b>Travel</b></div>
<div>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</div>
<div></div>
<div><b>What We Offer</b></div>
<div>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</div>
<div></div>
<div><b>Twilio thinks big. Do you?</b></div>
<div>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.</div>
<div></div>
<div><b>Twilio is proud to be an equal opportunity employer.</b> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div>
<p></p>
<p></p><div><p><b>Twilio thinks big. Do you?</b></p>
<p>
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.</p>
<p>
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.</p>
<p><b>
Twilio is proud to be an equal opportunity employer.</b> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div></div>

Technical Support Engineer 2

<div><div><p><b>Who we are</b></p>
<p>
At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.</p>
<p>
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br>
<br>
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p>
<p>
.</p></div><p><b>
See yourself at Twilio</b></p>
<p>
Join the team as Twilio&rsquo;s next Product Data Analyst (L3)</p>
<p><b>
About the job</b></p>
<p>
This position is needed to help uncover and deliver product data, analysis, and insights that empower stakeholders at all levels to maximize the impact of data in decision making. Our team is expanding to provide meaningful, data-backed insights from which to develop and grow our industry leading communications products.You will own analytics workstreams end to end from ambiguous problem statements to deliver insights in a fast moving environment.</p>
<p><b>
Responsibilities</b></p>
<p>
In this role, you&rsquo;ll:</p>
<ul>
<li>End-to-End Analytics: Own complex projects from scoping ambiguous problems to delivering actionable, data-driven insights.</li>
<li>Product Strategy: Partner with PMs to define metrics, build reporting dashboards, and inject data into product planning.</li>
<li>Technical Execution: Apply SQL and visualization tools (Looker, Tableau) to translate complex data into clear stakeholder recommendations.</li>
<li>Data Standardisation: Maintain and document metrics, datasets, and models using Confluence and Datahub to ensure a single source of truth.</li>
<li>Project Management: Balance multiple concurrent initiatives with clear prioritization and proactive status updates.</li>
<li>Quality Assurance: Maintain rigorous data quality standards through robust validation and transparent quality control.</li>
<li>AI-Driven Efficiency: Integrate modern AI tools into daily workflows to speed up SQL coding, analysis, and documentation.</li>
</ul>
<p><b>Qualifications</b></p>
<p>
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p>
<p><b>
Required:</b></p>
<ul>
<li>Professional Experience: 4+ years of experience in quantitative analysis, business intelligence, or data analytics, with a proven track record of converting complex, ambiguous data into actionable business results.</li>
<li>Core Technical Skills: 4+ years of hands-on experience writing, optimizing, and performing quality assurance (QA) in SQL or relational database languages on a regular basis.</li>
<li>Data Visualization: Proficiency with modern BI tools, with a strong preference for Tableau and Looker (LookML).</li>
<li>Structured Problem Solving: Strong analytical mindset with the ability to decompose vague problem statements into clear, executable data strategies.</li>
<li>End-to-End Ownership: Demonstrated ability to independently manage deliverables from initial requirement gathering through to stakeholder delivery with minimal guidance.</li>
<li>Project Delivery: Exceptional organizational skills with a track record of juggling multiple competing priorities and driving tasks to completion with reliable follow-through.</li>
<li>Communication &amp; Stakeholder influence: Strong written and verbal communication skills with the ability to translate analytics insights into clear narratives and action items that influence stakeholder decisions</li>
</ul>
<p><b>Desired:</b></p>
<ul>
<li>AI &amp; Innovation: Experience leveraging LLMs/AI tools to accelerate analytics workflows, combined with a strong curiosity to continuously upskill as technology evolves.</li>
<li>Data Engineering &amp; Infrastructure: Familiarity with data warehousing concepts, ETL processes, and distributed computing frameworks such as AWS Glue, Spark, DBT, Athena.</li>
<li>Advanced Analytics: Proficiency in Python (Pandas, NumPy, Scikit-Learn) or R for statistical modeling, regression analysis, hypothesis testing, and causal inference.</li>
</ul>
<p><b>Location</b></p>
<p><i>
 </i>This role will be remote, and based in India (only in Karnataka, Tamil nadu, Maharashtra, Telangana, Delhi)</p>
<p><b>
Travel</b></p>
<p>
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p>
<p><b>
What We Offer</b></p>
<p>
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p><div><p><b>
Twilio thinks big. Do you?</b></p>
<p>
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.</p>
<p>
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.</p>
<p><b>
Twilio is proud to be an equal opportunity employer.</b> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div></div>

Product Data Analyst (L3)

<div><div><p><b>Who we are</b></p>
<p>
At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.</p>
<p>
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br>
<br>
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p>
<p>
.</p></div><p><b>
See yourself at Twilio</b></p>
<p>
Join the team as Twilio&rsquo;s next Senior Technical Talent Advisor</p>
<p><b>
About the job</b></p>
<p>
As a Senior Technical Recruiter for EMEA, you will be the strategic talent partner behind the expansion of Twilio&rsquo;s core engineering and product teams. Managing full-cycle recruitment across various locations in EMEA you will act as a trusted advisor to senior R&amp;D leaders. You won't just fill roles; you will leverage market intelligence to advise on regional talent pools, and champion diverse hiring pipelines. In this high-impact role, your expertise will directly shape the engineering culture and capabilities of Twilio&rsquo;s premier EMEA hubs.</p>
<p><b>
Responsibilities</b></p>
<p>
In this role, you&rsquo;ll:</p>
<ul>
<li>Be a strategic talent advisor and trusted thought partner to engineering and product leadership by proactively leveraging talent intelligence, extensive market knowledge, and external talent insights to drive innovative hiring approaches and influence the strategic direction of searches.</li>
<li>Independently own end-to-end recruitment for complex and specialized R&amp;D (Product and Technology) roles, using your business acumen and recruiting expertise to architect and deliver on strategic recruiting plans to identify, proactively source, and hire qualified talent.</li>
<li>Design and scale engineering recruiting programs that institutionalize a high technical talent bar, ranging from targeted industry outreach to delivering structured interview frameworks that mitigate bias and ensure equitable hiring outcomes. Orchestrate a high-signal candidate journey and positive experience by removing process friction and ensuring consistent, values-aligned communication across all interview stages.</li>
<li>Collect, analyze, and use talent insights and internal data to proactively set expectations and drive calibration with hiring teams. Advise and guide leaders on defining success profiles, prioritization, location decisions, and critical trade-offs based on skills-informed assessments. Align interviewer panels on assessment criteria to help drive the best possible hiring outcomes for Twilio.</li>
<li>Build and maintain trusted, collaborative relationships with VP-level R&amp;D (Product and Technology) leaders, HRBPs, and other cross-function partners (Total Rewards, Finance, TA Ops) and TA COEs.</li>
<li>Use AI, tools, and technology to stay up-to-date on technical recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends to raise the bar for hiring quality talent.</li>
<li>Communicate and negotiate effectively and diplomatically across complex offer structures that include equity, using data and strategic influence to achieve desired business results.</li>
<li>Act as a trusted partner and strong contributor across TA and People Partnerships teams. Influence collaborative outcomes without authority, manage through ambiguity effectively, and take a proactive approach to identifying potential hiring roadblocks before they arise.</li>
</ul>
<p><b>Qualifications</b></p>
<p>
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p>
<ul>
<li>Extensive full-cycle technical recruiting experience hiring for software/ML/AI engineers, TPMs, and engineering management within tech or tech-adjacent environments (e.g., Fintech).</li>
<li>Exceptional communication, critical thinking, and negotiation skills, with the business acumen to navigate the competitive tech talent landscape and influence leadership. Proven ability to close in-demand talent and manage complex offer packages by artfully selling our strong EVP, flexible remote work model, and standout culture, while successfully guiding internal stakeholders on market realities versus individual candidate demands.</li>
<li>Strong expertise in using talent data analytics and market intelligence to steer evidence-based hiring decisions and gain the trust of R&amp;D leaders. Experience leading process improvements and technical hiring initiatives.</li>
<li>Capable of operating autonomously in a remote, fast-paced, and ambiguous environment with minimal oversight.</li>
<li>Demonstrated success managing high-signal candidate journeys while determining and executing on optimal sourcing methodologies. Adept at navigating searches across multiple open roles with varying job levels, complexity, and urgency, while proactively sourcing and building technical talent pipelines without relying on inbound applications.</li>
<li>Advanced ability to evaluate and validate candidate skills while acting as a Twilio brand ambassador.</li>
<li>Advanced knowledge of current trends and best practices in technical recruiting. Highly proficient in ATS/CRM platforms, candidate relationship management, and AI recruiting tools and technology.</li></ul><br>
<p></p>
<p><b>
Desired:</b></p>
<ul>
<li>Hiring technical talent in North America and Latin America.</li></ul><br>
<p></p>
<p><b>
Location</b></p>
<p>
This role will be remote based in Ireland.</p><p></p><p><b><br>
Travel</b></p><br>
<p></p>
<p>
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p><br>
<p></p>
<p><b>
What We Offer</b></p>
<p>
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p><div><p><b>
Twilio thinks big. Do you?</b></p>
<p>
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.</p>
<p>
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.</p>
<p><b>
Twilio is proud to be an equal opportunity employer.</b> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div></div>

Senior Technical Talent Advisor

Join Twilio and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Twilio

About Company

Technical Support Engineer 2

Product Data Analyst (L3)

Senior Technical Talent Advisor