Qureos Mentor

Twilio

<div><div>Who we are

At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 
 
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.</div>
See yourself at Twilio

Join the team as Twilio&rsquo;s next Principal Product Specialist - Voice, AI &amp; CPaaS!

About the job

This position is needed to serve as the premier Voice and AI technical authority for Twilio&rsquo;s ISV and HighTech verticals in NAMER. You will partner with sales and SE teams to consult on complex, multi-product opportunities, moving beyond high-level design into hands-on technical validation. As a P4, you are expected to be a &quot;Builder&quot;&mdash;creating the technical assets, prototypes, and playbooks that enable our field teams to win in these highly competitive sectors

Responsibilities

In this role, you&rsquo;ll:
<ul>
<li>Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends</li>
<li>Vertical-Specific Solution Design: Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale.</li>
<li>Technical Deep-Dives &amp; Prototyping: Support SEs by moving from architecture diagrams to &quot;hands-on-keyboard&quot; validation, including building proof-of-concepts (PoCs) or custom integrations.</li>
<li>The &quot;Technical Win&quot;: Lead the technical validation phase for complex deals, ensuring Twilio&rsquo;s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem.</li>
<li>Field-to-Product Feedback Loop: Document technical shifts and &quot;novel&quot; solution patterns within the NAMER market to influence the R&amp;D roadmap for ISV-specific features.</li>
</ul>
Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
<ul><li>Required:</li></ul>
<ul>
<li>Experience: 5+ years of progressive presales or solution architecture experience, specifically in designing and validating complex, multi-product solutions.</li>
<li>Domain Expertise: 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions.</li>
<li>Technical Breadth: Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR.</li>
<li>Hands-on Validation: Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs).</li>
<li>Vertical Literacy: Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency.</li>
<li>Communication: Excellent verbal and written skills, with the ability to translate &quot;code-level&quot; complexity into compelling value-based stories for stakeholders</li>
</ul>
Desired:
<ul>
<li>Vertical-Specific Success: Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity.</li>
<li>Product Influence: A track record of collaborating directly with Product Management to co-design enhancements based on field observations.</li>
<li>C-Level Engagement: Experience engaging with and influencing C-level executives at large enterprise or scale-up accounts.</li>
<li>Advanced Mentorship: Experience mentoring core SE or Sales team members on complex solution sales and technical value-selling.</li>
<li>Strategic Foresight: Ability to articulate a 2-year technical vision for how AI and Voice will shift within the NAMER market.</li>
<li>Integration Proficiency: Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures.</li>
</ul>
Location
<div>
<ul><li>This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA</li></ul>
</div>
Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation
<ul><li>Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.</li></ul>

The estimated pay ranges for this role are as follows:
<ul>
<li>Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00.</li>
<li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.</li>
<li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.</li>
<li>This role may be eligible to participate in Twilio&rsquo;s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li>
<li>This role is eligible to earn commissions.</li>
</ul>
The successful candidate&rsquo;s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until March 30, 2016, but may change based on business needs.<div>
Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div></div>

Principal Presales Engineer, Product Specialist

<div><div>Who we are

At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 
 
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.</div>
See yourself at Twilio

Join the team as Twilio&rsquo;s next Video Editor.

About the job

This position is needed to leading the post-production process of a wide range of video content, ensuring high-quality, creative, and impactful visuals across various platforms with a focus on the developer audience. You will collaborate closely with the Developer Network and cross-functional stakeholders to create video assets that enhance Twilio&rsquo;s internal communication and marketing objectives while maintaining brand consistency.

Responsibilities

In this role, you&rsquo;ll:
<ul>
<li>Execute post-production on video projects, including editing raw footage, creating motion graphics, color grading, and sound design.</li>
<li>Collaborate with the Developer Network on media projects to target the developer audience through video.</li>
<li>Collaborate with creative producers, project managers, and designers to develop video content that aligns with project goals.</li>
<li>Work closely with the production team to ensure smooth handoff of footage and efficient workflows from pre-production to final delivery.</li>
<li>Innovate and experiment with editing styles, techniques, and visual trends to enhance the overall quality of Twilio&rsquo;s video content.</li>
<li>Ensure that all video deliverables are of the highest technical and creative standards, maintaining brand consistency across all platforms.</li>
</ul>
Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
<ul><li>Required:</li></ul>
<ul>
<li>5+ years of professional video editing experience, with a portfolio showcasing a range of projects, including branding, marketing, and internal communication videos.</li>
<li>Expert-level proficiency in Adobe Premiere Pro, Davinci Resolve Studio and After Effects, with solid knowledge of the Adobe Creative Suite (Photoshop, Illustrator, Audition) for creating and enhancing visuals and sound.</li>
<li>Proven experience in motion graphics design, including the creation of custom animations, transitions, lower thirds, and graphical overlays.</li>
<li>Strong understanding of color grading techniques and tools (such as DaVinci Resolve or Lumetri) to achieve a consistent look and feel across different video projects.</li>
<li>Audio editing and sound design skills, with an ability to balance and enhance soundtracks, dialogue, and sound effects for optimal quality.</li>
<li>Thorough knowledge of video formats, codecs, resolutions, and best practices for video compression and export for platforms like YouTube, Wistia, and social media.</li>
<li>Experience working with various types of footage, including multi-camera edits, green screen keying, and visual effects (VFX) compositing.</li>
<li>Ability to lead and manage post-production workflows, ensuring timely delivery while maintaining a high standard of quality, often under tight deadlines.</li>
<li>Strong attention to detail, with a commitment to continuously improving the editing process and ensuring all videos meet brand standards.</li>
<li>Excellent communication and collaboration skills. Comfortable receiving feedback from stakeholders and working within cross-functional teams to bring video content to life.</li>
<li>Experience using team collaboration tools like Airtable, Frame.io, Figma, or other project management and review platforms to manage assets and gather feedback.</li>
<li>Problem-solving mindset with the ability to troubleshoot and resolve technical issues related to video production, including hardware, software, or file-related concerns.</li>
</ul>
Desired:
<ul>
<li>Experience in 3D animation or working with tools like Cinema 4D or Blender for more advanced motion graphics and VFX work.</li>
<li>Familiarity with streaming and live video production workflows for online events or virtual conferences.</li>
<li>Basic knowledge of camera equipment and lighting techniques to understand how footage is captured and improve the collaboration with the production team.</li>
<li>Experience creating video content for a technical and/or developer audience.</li>
</ul>
Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.<div>
Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div></div>

Video Editor

<div><div>Who we are

At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 
 
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.</div>
See yourself at Twilio.

Join the team as our next Technical Support Engineer 2.

Who we are

At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to support our customers&rsquo; use of Twilio&rsquo;s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio&rsquo;s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.

Responsibilities

In this role, you will:
<ul>
<li>Work on messaging email cases submitted by both individual developers and major brands.</li>
<li>Assist customers with troubleshooting message deliverability issues and debug customer code.</li>
<li>Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.</li>
<li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira&rsquo;s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.</li>
<li>Work with your manager to surface customer problems to assist in process betterment.</li>
</ul>
Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having &ldquo;desired&rdquo; qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:
<ul>
<li>Bachelor&rsquo;s degree or equivalent work experience</li>
<li>2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software</li>
<li>A firm understanding of the technology stacks common to the Web ecosystem.</li>
<li>Functional knowledge of general-purpose programming languages.</li>
<li>Strong problem-solving and technical troubleshooting skills</li>
<li>Ability to professionally and diplomatically address customer concerns and provide concise feedback.</li>
<li>Ability to de-escalate tense/tough customer situations in a live environment.</li>
<li>Excellent reading comprehension, listening, and writing skills.</li>
</ul>
Desired:
<ul>
<li>Previous exposure or knowledge of Twilio products.</li>
<li>Coding experience in any language. (reading and debugging)</li>
<li>Previous experience with JIRA or a similar ticketing system.</li>
</ul>
Location

This role will be based remotely in Colombia while supporting the AMER time zone.

What we offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.<div>
Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div></div>

Technical Support Expert 2

<div><div>Who we are

At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 
 
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.</div>
See yourself at Twilio

Join the team as Twilio&rsquo;s next Technical Support Engineer 2.

About the job

This position is needed to support our customers&rsquo; use of Twilio&rsquo;s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio&rsquo;s Programmable Messaging API.

In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.

Responsibilities

In this role, you&rsquo;ll:
<ul>
<li>Work on messaging email cases submitted by both individual developers and major brands.</li>
<li>Assist customers with troubleshooting message deliverability issues and debug customer code.</li>
<li>Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.</li>
<li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.</li>
<li>File Jira&rsquo;s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.</li>
</ul>
Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
<ul><li>Required:</li></ul>
<ul>
<li>Bachelor&rsquo;s degree or equivalent work experience.</li>
<li>2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software.</li>
<li>A firm understanding of the technology stacks common to the Web ecosystem.</li>
<li>Functional knowledge of general-purpose programming languages.</li>
<li>Strong problem-solving and technical troubleshooting skills.</li>
<li>Ability to professionally and diplomatically address customer concerns and provide concise feedback.</li>
<li>Ability to de-escalate tense/tough customer situations in a live environment.</li>
<li>Excellent reading comprehension, listening, and writing skills.</li>
</ul>
Desired:
<ul>
<li>Previous exposure or knowledge of Twilio products.</li>
<li>Coding experience in any language. (reading and debugging)</li>
<li>Previous experience with JIRA or a similar ticketing system.</li>
</ul>
Location

This role will be Remote, and based in India. (either Karnataka, Maharashtra, Telangana, Tamil Nadu or New Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.<div>
Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div></div>

Technical Support Engineer 2

<div><div>Who we are

At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 
 
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.</div>
See yourself at Twilio

Join the team as Staff Engineer, Offensive Security

About the job

The Staff Engineer acts as a Technical Lead. You don't just find bugs; you design complex attack chains that demonstrate systemic risk. You spend as much time writing custom code and researching new bypasses as you do executing tests.

Responsibilities

In this role, you will:
<ul>
<li>Full-Stack Penetration Testing: Perform manual and automated testing of web applications, APIs, and mobile apps (iOS/Android).</li>
<li>Internal/External Network Audits: Conduct network and cloud level assessments with various tooling</li>
<li>Vulnerability Validation: Triage and validate reports from automated scanners or bug bounty hunters to eliminate false positives and escalate true positives</li>
<li>AI/LLM Probing: Perform initial prompt injection and jailbreak tests on AI prototypes, services, and applications using established checklists (OWASP Top 10 for LLMs).</li>
<li>Technical Reporting: Draft high-quality reports that detail the &quot;path to compromise&quot; with clear, reproducible steps for developers.</li>
<li>Tool Maintenance: Manage and update the team's testing infrastructure (e.g., Burp Suite, and basic C2 listeners).</li>
<li>Remediation Support: Provide direct technical guidance to engineering teams on how to patch vulnerabilities like XSS, SQLi, and IDOR.</li>
<li>Adversary Emulation: Design and lead multi-week Red Team operations that mimic specific threat actors (APTs) to test the SIRT detection capabilities.</li>
<li>Custom Exploit Development: Build custom payloads, droppers, and obfuscated scripts to bypass EDR/AV and maintain stealth.</li>
<li>AI Red Teaming Architecture: Build automated testing frameworks for AI systems (e.g., using PyRIT, Promptfoo, or Garak) to test for models related to sensitive data leakage.</li>
<li>Cloud &amp; Infrastructure Attacks: Execute sophisticated attacks against AWS/Azure/K8s, focusing on IAM misconfigurations and container escapes.</li>
<li>Purple Teaming: Collaborate with SIRT and Detection Engineering to tune SIEM alerts based on the techniques used during an engagement.</li>
<li>Strategic Bug Bounty Management: Oversee the organization's bug bounty program, identifying trends in submissions to suggest broad architectural security changes.</li>
</ul>
Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:
<ul>
<li>Experience: 7-10 years in offensive security, penetration testing, a high-volume bug bounty background, AppSec, or vulnerability exploitation, and track record of finding high/critical vulnerabilities in complex environments using pentesting commercial or custom tools.</li>
<li>Concepts: Expert Knowledge and solid understanding of the MITRE ATT&amp;CK matrix and the OWASP Top 10 for web applications and top 10 for LLMs, post exploitation (lateral movement, persistence, data exfiltration) and Adversarial ML.</li>
<li>Tooling: Proficient in OffSec popular tools like Burp Suite professional, Nmap, Metasploit, Wireshark etc... and AI security tools such as LangChain, TensorFlow for adversarial testing or, as well as use of C2 frameworks (Cobalt Strike, Sliver, Havoc) or similar tools</li>
<li>Scripting and Coding: Ability to write functional scripts in Python or Bash to automate repetitive testing tasks and proficiency in coding and scripting like Python, C++, and scripting for creating custom offensive exploits that avoids signature-based detection.</li>
<li>Certifications: Possession of advanced industry certifications such as OSCP, OSEP, OSWE, GXPN or similar training in OffSec tracks is highly desirable</li>
</ul>
Desired:
<ul>
<li>Telecom expertise is preferred</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to influence and build effective working relationships with all levels of the organization.</li>
<li>Proficiency in multiple languages applicable to the region.</li>
</ul>
Location

This role will be Remote, and based in Ireland

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.<div>
Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div></div>

Staff Engineer, Offensive Security

<div><div>Who we are

At Twilio, we&rsquo;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you&rsquo;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we&rsquo;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 
 
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.</div>
See yourself at Twilio

Join the team as Twilio&rsquo;s next Senior Manager of Offensive Security.

About the job

As the Senior Manager of Offensive Security and Red Teaming, you will lead an elite team of ethical hackers and security penetration testers dedicated to proactively uncovering and mitigating vulnerabilities across the enterprise and our products. You are a technical expert and a strategic leader. You will design and oversee sophisticated adversary emulation exercises that challenge our defenses, ensuring that our security team and overall security posture are prepared for real-world threats.

Responsibilities

In this role, you&rsquo;ll:
<ul>
<li>Strategic Leadership: Develop and execute a multi-year roadmap for offensive security, including red teaming, penetration testing, bug bounty, and vulnerability research.</li>
<li>Adversary Emulation: Design and lead full-scope red team engagements that simulate Advanced Persistent Threats (APTs) to test detection and response capabilities.</li>
<li>Program Management: Oversee the end-to-end lifecycle of offensive engagements, from initial scoping and Rules of Engagement (RoE) to final reporting.</li>
<li>Purple Teaming: Facilitate collaborative &quot;Purple Team&quot; exercises with Detection and Response (TDR) to improve detection logic and incident response playbooks.</li>
<li>Executive Communication: Translate complex technical findings into actionable business risk assessments for C-suite executives and Board members.</li>
<li>Team Mentorship: Recruit, retain, and develop a high-performing team of offensive security engineers, providing technical guidance and career coaching.</li>
<li>Vulnerability Management Integration: Partner with vulnerability management, product, and engineering to ensure that findings from offensive tests are prioritized and remediated effectively.</li>
<li>Tooling &amp; Automation: Oversee the development of custom scripts, payloads, and C2 (Command and Control) frameworks to enhance the team&rsquo;s stealth and efficiency.</li>
<li>Adversarial AI Testing: Conduct specialized threat modeling for AI-native applications, focusing on the OWASP Top 10 for LLMs and MITRE ATLAS (Adversarial Threat Landscape for AI Systems).</li>
<li>AI attacks and mitigations: Design and execute manual and automated Prompt Injection &amp; Jailbreaking to bypass model guardrails, system prompts, and safety filters.</li>
<li>Regulatory Compliance: Ensure all offensive activities align with legal, ethical, and regulatory standards (e.g., GDPR, SOC2, PCI-DSS).</li>
<li>Threat Intelligence Integration: Incorporate current Cyber Threat Intelligence (CTI) into attack scenarios to ensure they reflect the latest real-world TTPs (Tactics, Techniques, and Procedures).</li>
<li>Third-Party Oversight: Manage relationships and quality control for external security consultancy firms performing third-party penetration tests.</li>
<li>Research &amp; Development: Encourage and lead research into emerging technologies to identify future attack vectors.</li>
<li>Cross-Functional Collaboration: Work closely with Product and Engineering teams to bake security into the Software Development Life Cycle (SDLC) through testing and assessments</li>
</ul>
Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
<ul><li>Required:</li></ul>
<ul>
<li>Experience: Minimum of 10+ years in cybersecurity, with at least 5 years specifically in offensive security roles and 2+ years in a leadership or management capacity.</li>
<li>Technical Expertise: Deep knowledge of security frameworks like the MITRE ATT&amp;CK framework, Cyber Kill Chain, and advanced exploitation techniques (e.g., AD, cloud, and applications attacks).</li>
<li>Certifications: Possession of advanced industry certifications such as OSCP, OSEP, OSWE, GXPN or similar</li>
<li>Infrastructure Knowledge: Proficient in attacking and defending diverse environments including AWS/Azure/GCP, Kubernetes, and hybrid-cloud architectures.</li>
<li>Hands-on AI Testing: Proven experience in automating red teaming for GenAI and proficiency in using AI offensive tools like PyRIT, Prompfoo, Xbow or Counterfit to build and stage AI powered attacks</li>
<li>Tooling Proficiency: Advanced experience with red team and penetration testing tools such as Cobalt Strike, Burp Suite Pro, Metasploit, BloodHound, and Sliver.</li>
<li>Programming Skills: Strong ability to code or script in Python, PowerShell, Go, or C++ for exploit development and task automation.</li>
<li>Analytical Thinking: Proven ability to connect individual vulnerabilities into complex attack chains that demonstrate significant business impact.</li>
<li>Ethical Integrity: A flawless record of ethical conduct and the ability to handle extremely sensitive access and information with total discretion.</li>
</ul>
Desired:
<ul>
<li>Telecom expertise is preferred</li>
</ul>
Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation
<ul><li>Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.</li></ul>

The estimated pay ranges for this role are as follows:
<ul>
<li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188, 240 - 235,300.</li>
<li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - 249,100.</li>
<li>Based in the San Francisco Bay area, California: $221,360 - $276,700.</li>
<li>This role may be eligible to participate in Twilio&rsquo;s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li>
</ul>
The successful candidate&rsquo;s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 21st 2026, but may change based on business needs.<div>
Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values &mdash; something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</div></div>

Senior Manager of Offensive Security

Join Twilio and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.