Qureos Mentor

Ultralytics LLC

<div>About Ultralytics:
At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team.
Ultralytics | Hybrid - London Office | Full-time<div></div> 
Following our $30M Series A, we&rsquo;re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We&rsquo;re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers.<div></div> 
You'll own 30-40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. From contract signature through renewal &mdash; onboarding, deployment, expansion identification, and the renewal commercials. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours.<div></div> 
This role reports to the Head of Customer Success.<div></div> 
WHAT YOU'LL DO<div></div> 
Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first production deployment, and stay with the customer through renewal. Front-loaded effort to get them to value, then periodic check-ins to keep them there.<div></div> 
Drive net retention. NDR is the headline KPI. You hold the renewal conversation and earn on uplift. You spot expansion signals from new use cases, to new business units or geographies and close them with your AE partner.<div></div> 
Hold technical conversations. We don&rsquo;t need you to write code. But you will discuss model architecture, deployment patterns, and computer vision use cases credibly with ML engineers and technical buyers. You will be expected to understand and consult on your client&rsquo;s use-cases working hand in glove with Solution Engineering where required.<div></div> 
Partner cross-functionally. AEs on joint account planning and expansion handoff. SEs on technical depth and deployment blockers. Product and Engineering on escalations and roadmap feedback. CSMs are the conduit between our customers and our business, we are looking for you to communicate effectively across our organisation.<div></div> 
WHAT SUCCESS LOOKS LIKE<div></div> 
60 days: Onboarded with full context on every account. Each one health-scored against the three-signal model. At-risk accounts identified with a plan for each. Able to articulate the value of Ultralytics YOLO and to run early discovery sessions with clients.<div></div> 
90 days: Running QBRs and technical reviews independently. First expansion signals surfaced to AE partners. Renewals forecasted for everything coming up in the next 6 months.<div></div> 
180 days: Owning your book end-to-end, including renewal commercials. Tracking against NDR target with clear leading indicators. Contributing to playbook refinement to show us what's working, what isn't. Providing clear feedback to the organisation on what you are seeing on the ground with our customers.<div></div> 
WHAT YOU BRING<div></div> 
3-5 years customer-facing. Technical CS or ex-customer-facing-engineer-turned-commercial. Pure SaaS CS works too. We care about outcomes, not titles.<div></div> 
Technically credible. You hold an architecture conversation with an ML engineer without bluffing. You translate technical value into business outcomes for budget owners. Prior experience with technical or developer-facing products (open source, APIs, ML/AI) is strongly preferred &mdash; we'll teach computer vision if you've done the harder work of being technical in a commercial seat.<div></div> 
You can build trust. Some of your accounts will start sceptical. You sit across from a reluctant buyer, find genuine value, and earn the relationship back. You don't oversell.<div></div> 
Commercially sharp. You hold renewal conversations confidently. You spot expansion signals early. You're honest about which accounts are healthy, slipping, or dead and notice patterns across the book quickly.<div></div> 
You operate without scaffolding. No implementation team, no onboarding specialist behind you. If you need that structure to do good work, this isn't the job.<div></div> 
Complexity over ACV. We don't care if you've managed seven-figure accounts. We care that you've navigated multi-stakeholder, technically deep deployments and made customers successful in messy environments.<div></div> 
WHY THIS ROLE<div></div> 
Real product pull. YOLO is the most-used computer vision model in the world. Your customers don't need convincing the technology works. They need help getting value from it quickly.<div></div> 
True Enterprise Accounts. Fortune 500s and category leaders across manufacturing, logistics, retail, pharmaceutical, and beyond. Technically deep, commercially serious accounts.<div></div> 
Mature incentive structure. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. The incentives are aligned. When the team wins, you win.<div></div> 
Established team, room to shape. Existing CS function, frameworks already in place. Not building from zero. But the function is still scaling, and the right person will influence how it evolves.<div></div> 
WHAT THIS ISN'T
This isn't a CSM seat at a big SaaS company with Professional services, onboarding, TAMs, and a renewal manager doing the heavy lifting around you. There's no scaffolding. If you need a six-person support cast to do good work, this isn't it. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room.<div></div> 
COMPENSATION &amp; PROCESS<ul><li>
Full-time, London office (hybrid)</li><li>
24 vacation days, your birthday off, plus local holidays</li><li>
Equity package &mdash; our success is yours too</li><li>
MacBook Pro, Apple Studio Display, AirPods Pro 3</li><li>
Dedicated learning &amp; development budget</li><li>
Reports to Head of Customer Success</li><li>
Screening with VP Sales &amp; Success or Head of Customer Success, Case Study with VP Sales &amp; Success &amp; Head of Customer Success, Final Round with CEO</li><li>
Applicants must have legal right to work in the UK</li></ul>
What we offer:
Cutting-Edge-next generation AI computer vision technology: contribute to building cutting edge computer vision AI models based on the YOLO framework.
Impactful Work: Shape the future of AI-powered solutions that transform industries.
Collaborative Culture: Join a talented and passionate team that values open communication and innovation.
Ultralytics Handbook
Comprehensive guide to our company&rsquo;s mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles.
Link: https://handbook.ultralytics.com/ 
Ultralytics is an equal opportunity employer and are committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.</div>

Enterprise Customer Success Manager

<div>About Ultralytics:
At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team.
Location and Legalities
This full-time LLM Engineer position is based onsite in our brand-new Ultralytics office in London, UK. Applicants must have legal authorization to work in the UK, as Ultralytics does not provide visa sponsorship.
What You'll Do
As an LLM Engineer at Ultralytics, you will spearhead the development and integration of advanced language model capabilities across our ecosystem. You will work on cutting-edge projects that merge the power of Large Language Models (LLMs) with our state-of-the-art computer vision technologies. Key responsibilities include:<ul><li>
Developing and scaling robust LLM-powered applications using a variety of APIs, including OpenAI, Anthropic, and Gemini.</li><li>
Implementing and managing multi-API workflows using tools like LiteLLM to ensure flexibility and resilience.</li><li>
Building sophisticated Retrieval-Augmented Generation (RAG) systems, leveraging advanced techniques like embeddings with Voyage AI, rerankers, and query enrichment.</li><li>
Designing and maintaining efficient data pipelines and vector storage solutions using MongoDB Atlas Vector Search.</li><li>
Fine-tuning LLMs on custom datasets to enhance performance for specialized tasks related to our documentation and user support.</li><li>
Collaborating with our YOLO development team to explore and build innovative multi-modal solutions.</li><li>
Automating deployment and testing processes using CI/CD pipelines with GitHub Actions.</li></ul>
Your work will directly enhance the Ultralytics HUB platform and empower our global community of developers and researchers.
Skills and Experience<ul><li>
5+ years of experience in software engineering, with a strong focus on AI and Machine Learning (ML).</li><li>
Expert-level proficiency in Python and deep learning frameworks, particularly PyTorch.</li><li>
Proven experience building and deploying applications with LLM APIs such as OpenAI, Anthropic, Gemini, and DeepSeek.</li><li>
Hands-on experience with the full RAG pipeline, including vector embeddings, rerankers, and data indexing in databases like MongoDB.</li><li>
Practical knowledge of LLM fine-tuning, prompt engineering, and performance optimization.</li><li>
Familiarity with MLOps principles and tools, including CI/CD with GitHub Actions.</li><li>
A strong interest in computer vision and an understanding of object detection models like Ultralytics YOLO11 is a significant plus.</li><li>
Excellent problem-solving skills and the ability to perform in a fast-paced, high-intensity environment.</li></ul>
Cultural Fit - Intensity Required
Ultralytics is a high-performance environment for world-class talent obsessed with achieving extraordinary results. We operate at a relentless pace, demanding exceptional dedication and an unwavering commitment to excellence, guided by our mission, vision, and values. Our team thrives on audacious goals and absolute ownership. This is not a conventional workplace. If your priority is predictable comfort or a standard work-life balance over the relentless pursuit of progress, Ultralytics is not for you. We seek driven individuals prepared for the profound personal investment required to make a defining contribution to the future of AI.
Compensation and Benefits<ul><li>
Competitive Salary: Highly competitive based on experience.</li><li>
Startup Equity: Participate directly in our company's growth and success.</li><li>
Hybrid Flexibility: 3 days per week in our brand-new office - 2 days remote.</li><li>
Generous Time Off: 24 days vacation, your birthday off, plus local holidays.</li><li>
Flexible Hours: Tailor your working hours to suit your productivity.</li><li>
Tech: Engage with cutting-edge AI projects and contribute to leading open-source software.</li><li>
Gear: Brand-new Apple MacBook and Apple Display provided.</li><li>
Team: Become part of a supportive and passionate team environment.</li></ul>
What we offer:
Cutting-Edge-next generation AI computer vision technology: contribute to building cutting edge computer vision AI models based on the YOLO framework.
Impactful Work: Shape the future of AI-powered solutions that transform industries.
Collaborative Culture: Join a talented and passionate team that values open communication and innovation.
Ultralytics Handbook
Comprehensive guide to our company&rsquo;s mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles.
Link: https://handbook.ultralytics.com/ 
Ultralytics is an equal opportunity employer and are committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.</div>

LLM Engineer

Join Ultralytics LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ultralytics LLC

About Company

Enterprise Customer Success Manager

LLM Engineer