Qureos Mentor

University of California - San Francisco

<p></p><div><div><div><div>As a Wireless Network Engineer, you will be essential in facilitating effective wireless communication and enabling the digital connectivity of the UCSF community across the Health, Education, Research, and Business missions. You will continuously adapt to emerging technologies and industry standards to provide cutting-edge wireless solutions. Builds and maintains the UCSF wireless network. Provides network engineering and technical support for wireless network infrastructure, ensuring systems operate at peak efficiency with little to no downtime. Designs, configures, troubleshoots, and maintains UCSF network equipment across multiple platforms. Ensures all networking activities are aligned to industry&rsquo;s best practices as well as IT and UCSF policies, processes, and procedures.<br>
<br>
The Wireless Network Engineer will report to the Associate Director, Wired and Wireless, who serves as a technical engineer for the network services team at UCSF. The Wireless Network Engineer is responsible for the daily operational support, maintenance, improvement, documentation, and implementation of all network&rsquo;s wireless services under the wired and wireless portfolio.
<br>
Ensures IT meets both the current and future network service needs of a broad range of customers, partners, and key stakeholders in administrative and academic units. Guides a team of engineers to drive innovative solutions, ensuring the delivery of best-in-class service to UCSF. Direct strategic and operational planning to achieve business goals, prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. Ensures flexible, efficient, and reliable systems able to adjust to future demands consistent with the health and campus growth and vision.
<br>
<br>
The Wireless Network Engineer will positively impact UCSF&rsquo;s operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the UCSF&rsquo;s academic mission. This team member will advance UCSF&rsquo;s mission by delivering exceptional information technology services comprehensively and consistently across stakeholders. This role will execute the University&rsquo;s vision while modeling UCSF&rsquo;s culture and values. The IT Network Services department is comprised of Network Security, Network Field Services, Network Wired and Wireless Services, and Network Infrastructure Services. We are one of a few organizations within the Academic Healthcare space with an IT Network Organization that supports clinical, research, and academic environments. With an overall customer satisfaction rating of 95%, we take pride in our work and our community service, research, academic and health care missions.<br>
<p>The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. The annual salary range is $113,800-$242,800. The entry point for this role starts at $139,680+ depending of experience. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing the company's computer network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research.</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>Bachelor&rsquo;s Degree in one or more of the following fields: computer science, engineering, computer information systems, etc.</li><li>
Five or more years of experience working in one or more of the following fields: network services, field services, information technology or network operations.</li><li>
Extensive experience in information technology, network engineering, or wireless networks.</li><li>
Extensive Experience troubleshooting wireless networks, including client experience testing, wireless packet analysis, managing support cases with external technology vendors, performing active and passive wireless site surveys, etc. Demonstrated ability to perform advanced troubleshooting including packet analyzers for both wired and wireless networks supporting security measures, multicast, dynamic routing, and load balancing.</li><li>
Experience with 802.11a/b/g/n/ac, RF design, and WLAN fundamentals. Knowledge of LAN/WAN and network protocols. Knowledge of monitoring tools and commands to ensure the quick resolution of issues.</li><li>
Extensive experience designing controller clustering, failover methods and caveats, group management, AP modes of operation, patching, RF management, etc. Extensive experience with wireless optimizations, including AP placement, ideal signal levels, optimized roaming, spectrum selection, channel tuning, cell optimization, QoS, etc.</li><li>
Experience managing and documenting wireless networks, overlaying APs onto CAD (or similar) blueprints for heat mapping, and with 802.11a/b/g/n/ac, RF design and WLAN fundamentals.</li><li>
Advanced understanding of LAN/WAN and network protocols and wireless monitoring tools for quick issue resolutions.</li><li>
Demonstrated level of understanding of modern enterprise TCP/IP networks using standards and technologies including but not limited to: OSPF, BGP, STP, RSTP, 802.1Q, Multicast, VRF-lite, QoS and IPSEC.</li><li>
Excellent customer service and interpersonal skills. Ability to effectively communicate with customers, understand their needs, and provide support and guidance in a professional manner. Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.</li><li>
Exceptional analytical and problem-solving skills, with the ability to identify and resolve complex network issues.</li><li>
Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.</li><li>
Strong organizational skills and is able to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.</li><li>
Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Advanced knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence. Demonstrated discipline in recognizing and handling confidential and sensitive information, with proven ability to provide detailed information and summaries to management.</li><li>
Experience with Aruba Wireless and ClearPass NAC, and solid knowledge of server and virtual technologies.</li><li>
Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment.</li></ul><br>
Certifications:<ul><li>
CompTIA Network+ Certification or Cisco Certified Network Associate (CCNA)</li><li>
Aruba Certified ClearPass Professional (ACCP) or equivalent</li><li>
Aruba Certified Mobility Professional (ACMP) or equivalent</li><li>
ITIL V4</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>000545 COMM AND NETWORK TCHL ANL 4
</div></div><div><p><b>Job Category</b></p>
<div>Technical &amp; Technologist</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>99 - Policy-Covered (No Bargaining Unit)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Mission Center Building (SF)
</div></div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>on call after hours</div></div></div></div><div></div>

Wireless Network Engineer

<p></p><div><div><div><div>The IAM Senior Privileged Access Management (PAM) Engineer will lead the strategic development, implementation, and maintenance of advanced IAM solutions that align with the University's security policies while anticipating future requirements and technological advancements. This role involves conducting in-depth evaluations of hosting platforms and configuration technologies to ensure seamless integration and consistency across production and non-production environments, driving efficiency and scalability.<br>
<br>
The Senior PAM Engineer is responsible for the advanced design, implementation, and maintenance of the technical infrastructure that manages privileged accounts and access within the University. They will ensure that privileged access is secure, monitored, and compliant with university policies and regulatory requirements. Working on complex projects, the Senior PAM Engineer will provide technical guidance and collaborate closely with the IAM Director, IAM Managers, Engineers, Administrators, Analysts, key stakeholders across various University departments, and external vendors to enhance the organization's PAM capabilities.<br>
<br>
The IAM Senior PAM Engineer will positively impact UCSF&rsquo;s operations and culture by ensuring UCSF&rsquo;s IT infrastructure is operable, secure, efficient, and effective in service of the University&rsquo;s mission. This team member will advance the University&rsquo;s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF&rsquo;s vision while modeling UCSF&rsquo;s culture and values.<p>
The final salary and offer components are subject to additional approvals based on UC policy.</p><p>
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p>
The salary range for this position is $143,100 - $214,600 (Annual Rate).</p><p>
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24/7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.<br>
<br>
The Identity and Access Management Services team within Infrastructure Services protects UCSF&rsquo;s resources through access management, including accounts, authentication, access, and role-based provisioning at the enterprise level. This team implements rigorous regulation of UCSF data through granular access control and the auditing of all UCSF assets on the premises and in the cloud. By ensuring information security at UCSF, the IAM Services team enables the academic, medical, and research mission of UCSF.</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>Bachelor&rsquo;s Degree or equivalent combination of experience/training in one or more of the following fields: cybersecurity, information technology, computer science, public administration, business administration, communications.</li><li>
5+ years of experience working in one or more of the following fields: cybersecurity, computer science, computer information systems, etc.</li><li>
Delinea Engineer Certification and Certified Information Systems Security Professional (CISSP)</li><li>
Advanced experience in administering and providing support for Privileged Access Management (PAM).</li><li>
Advanced knowledge of authentication infrastructures, including extensive experience with troubleshooting skills.</li><li>
Broad experience with Linux, Windows, and Unix server technology.</li><li>
Advanced implementation and integration experience with IAM systems and tools.</li><li>
Demonstrated skills in applying security controls to computer software and hardware.</li><li>
Demonstrated hands-on experience with directory services (e.g., Active Directory, LDAP), Single Sign-On (SSO) technologies, and multi-factor authentication (MFA) solutions.</li><li>
Advanced knowledge of data encryption technologies and experience selecting and applying appropriate data encryption technologies.</li><li>
Advanced proficiency in scripting and programming languages (e.g., PowerShell, Python, Java) for automation and integration purposes.</li><li>
Advanced experience in incident response and digital forensics, including reporting.</li><li>
Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.</li><li>
Strong ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.</li><li>
Strong organizational skills and ability to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices, including schedule management, status reporting, and communication of project risks and issues.</li><li>
Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.</li><li>
Strong ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes. Ability to work with agility in a fast-paced environment.
</li></ul></div></div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Experience with the Delinea PAM solution</li><li>
Experience in complex higher education environments, serving academic, medical, and research and administrative functions of a large public university.</li><li>
Certified Cloud Security Professional (CCSP)</li></ul></div>
</div><div><p><b>License/Certification</b></p>
<div><ul><li>Delinea Engineer Certification and Certified Information Systems Security Professional (CISSP)</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>005941 SYS INTEGRATION ENGR 4
</div></div><div><p><b>Job Category</b></p>
<div>Clinical Systems / IT Professionals
</div></div><div><p><b>Bargaining Unit</b></p>
<div>99 - Policy-Covered (No Bargaining Unit)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Mission Center Building (SF)
</div></div><div><p><b>Work Style</b></p>
<div>Flexible</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>M-F, 9-5, as required after hours support</div></div></div></div><div></div>

Senior PAM Engineer

<p></p><div><div><div><div>Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction, and troubleshooting / problem-solving to technical staff and end users for hardware, software, network, and related computer systems, handheld and peripheral devices, and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use. Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades.<br>
<br>
This is a mid-level support position for problem resolution and providing technical recommendations for more complex problems. Incumbent participates in system administration with appropriate tools such as Microsoft ADUC (Active Directory) console, MS System Configuration Manager, and Tivoli Endpoint Manager (Big Fix). At this level, assignments may be complex in nature, where judgment will be required in problem resolution and training end-users. The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific IT technical policies. Incumbent is responsible for the resolution of technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals. Incumbent will provide software support and user training on applications for computers, communication devices (iPad, iPhone, Android), and printers. Incumbent will document in detail the request and incident resolution and track hours worked in the help desk ticketing system, and provide the customer with status updates. The incumbent must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk and Field Services, providing both phone-based, remote, and onsite customer support. Exercise sound judgment and prioritization, and reorganization of customer requests. Incumbent must be flexible with scheduling and willing to work nights and weekends.<br>
<br>
Applies professional business / technical support concepts to resolve hardware, software, and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.<br>
<br>
This position supports a 7x24 environment and participates in weekend and after-hours on-call rotation.<p>
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly range for this position is $34.02 - $60.02. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.
<br>
<br>
The Customer Experience team within Infrastructure Services is dedicated to supporting the vital work of UCSF. This team works to ensure that every interaction between UCSF's customers and IT services is smooth and positive, thereby facilitating crucial academic, medical, and research endeavors. The team includes IT Service Management, responsible for ensuring the right processes, people, and technology are in place to meet the unique demands of the research community. The Desktop Engineering sub-team takes charge of the design, deployment, and upkeep of desktop computers, providing reliable hardware for data analysis and research. The Desktop Field Services sub-team offers direct, hands-on assistance for hardware or software issues, effectively minimizing downtime and maximizing productivity. The Service Desk, serving as the primary contact for users facing IT issues, delivers prompt remote solutions or escalates problems as needed, allowing researchers to focus on their groundbreaking work. The Customer Experience team's overall aim is to provide a seamless user experience, swift resolution of issues, minimal downtime, and to align IT services with the broader objectives of UCSF's mission to advance health worldwide through innovative research.</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or a similar degree, or one year of applicable experience and;</li><li>
Two or more years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment, and/or equivalent experience/training.</li><li>
Demonstrated expert proficiency supporting the latest MS Windows environment and up to three versions before it, Macintosh OS X, and MS Office. Proficiency with troubleshooting MS Word, Excel, and Outlook.</li><li>
Ability to act as a Desktop Hardware &amp; Software consultant, helping customers purchase the appropriate Hardware &amp; Software for their needs.</li><li>
Ability to troubleshoot and support network connections for workstations and printers, VPN, and wireless environments.</li><li>
Demonstrated skill in configuring, troubleshooting, and supporting escalated end-user client systems, including desktop, laptop, and mobile computing devices &ndash; Windows, Macintosh, Android, and iOS.</li><li>
Broad knowledge of enterprise system functions, dependencies, and interactions, and the ability to use this information to troubleshoot. Ability to follow Desktop Support process in an enterprise environment, such as Customer Onboarding, Desktop engineering tools and services, Financial management Policies and Service, Security processes &amp; tools, and Customer Outreach &amp; Tools.</li><li>
Requires interpersonal skills to work with both technical and non-technical personnel at various levels in the organization. High degree of collaboration skills and the ability to work well in small teams and cross-functionally. Knowledge of Collaboration tools &amp; service.</li><li>
Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.</li><li>
Advanced skill at creating technical documentation for complex processes and applications.</li><li>
Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information clearly and concisely. Ability to develop and deliver advanced desk-side training, basic desk-side training, basic group training.</li><li>
General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.</li><li>
Demonstrates problem-solving skills. Ability to assess a situation, define the problem, develop an approach, and work with other teams as necessary in executing on that approach. Ability to understand when to include others and escalate when necessary.</li><li>
Working knowledge of the unit's business processes. Working knowledge of organization computer requirements, recommendations, and policies, including security standards.</li><li>
Effective skills in technical and administrative work direction, and proficiency in project management basics.</li><li>
Excellent customer service and interpersonal skills.</li><li>
Demonstrated judgment to delegate/escalate issues appropriately. High degree of self-motivation and flexibility. Must be exceptionally resourceful, detail-oriented, and have outstanding organizational skills. Ability to maintain task scheduling and prioritization, to meet the deadlines of ITFS staff and customers.</li><li>
Understanding of IT Service Management, incident, and request management within an Enterprise environment</li><li>
Ability and flexibility to support a 7x24 clinical environment with potential on-call responsibilities.</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Relevant technical certification (Microsoft, Apple, A+, PMP, ITIL, MCP, MSCE, MSCA, CCNA, HDI, etc.)</li><li>
A valid California state driver&rsquo;s license, as may be needed for auto travel to other sites, may be required.</li><li>
Experience in health care is strongly desired.</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>007359 BUS TCHL SUPP ANL 2 TX
</div></div><div><p><b>Job Category</b></p>
<div>Clinical Systems / IT Professionals, Professional (Non-Clinical)</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>University Professional Technical Employees - Technical Unit (UPTE-TX)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Work Style</b></p>
<div>Fully On-Site</div>
</div><div><p><b>Shift</b></p>
<div>Variable</div>
</div><div><p><b>Shift Length</b></p>
<div>Variable</div></div></div></div><div></div>

IT Desktop Field Service Technician

<p></p><div><div><div><div><p>The HR Operations Officer serves as the administrative point of contact for admin and HR inquiries, responds to routine emails and acts as the first point of contact in providing appropriate contacts and resources. Under general direction, applies organization policies and procedures to oversee a variety of ongoing administrative and HR operational functions. Administers a defined operational program. Analyzes and resolves operational problems of moderate scope.<br>
<br>
Will oversee a variety of ongoing administrative and operational matters including coordination of various meetings and events, faculty candidate and guest visits, communications, organizing and prioritizing multiple requests and a variety of HR and finance activities. The position will be required to maintain positive relationships with the Department faculty and staff. Responding promptly to inquiries and the ability to resolve administrative and operational issues as they arise. The Administrative Officer will work closely with the department&rsquo;s Director of Academic Affairs to coordinate and prepare PCMA cases for submission to Human Resources. These actions could include a variety of tasks stemming from new hires to searches, recruitment, for staff, non-faculty trainees, Visiting Scholars, Affiliates, and Volunteers, including communication with ISSO regarding visas, monitor HR reports for limited hires hours, visa and appointment dates. Works to ensure new hires receive basic orientation examples coordinating with IT to provide emails, necessary access to systems; ID badge, working with Facilities coordinator to assign a cubicle space on the 5th floor, providing additional support as needed. This position will support the Director of Academic Affairs and the Chief Administrative Officer with scheduling meetings, special projects, faculty support and department events. They will also support the Financial Analyst through assisting with administrative duties for ledger reconciliations and manage the division&rsquo;s procurement processes as well as other duties both financial and administrative.<br>
<br>
The final salary and offer components are subject to additional approvals based on UC policy.</p><p>
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p>
The salary range for this position is $29.05 - $53.50 (Hourly Rate).</p><p>
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>Ophthalmology became established as a department separate from Otolaryngology in 1912 at the University of California San Francisco. Since that time the Department of Ophthalmology has grown steadily and today includes the clinical facilities of three major hospitals. The Department of Ophthalmology is organized around faculty members with subspecialty skills and expertise. The department combines one of the nation's leading vision research programs with outstanding clinical care. The research and multicenter clinical facilities of the Department of Ophthalmology comprise the Beckman Vision Center.</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>Bachelor's degree in related area and 1 years of administrative &amp; operations experience or an equivalent combination of education and experience</li><li>
Ability to use sound judgment in responding to issues and concerns and managing sensitive and confidential information</li><li>
Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing</li><li>
Solid organizational skills and ability to multi-task with demanding timeframes.</li><li>
Working knowledge of common organization-specific and other computer application programs such as Microsoft Office Suite, electronic medical record system, including scheduling system, and database applications</li><li>
Ability to use discretion and maintain confidentiality</li><li>
Well organized, detailed-oriented and able to appropriately prioritize; ability to manage multiple projects and tasks simultaneously; ability to follow oral and written instructions and take direction to complete tasks</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Understanding HR policies and procedures.</li><li>
Experience with developing and disseminating newsletter and other forms of communication.</li><li>
Expereince with common UCSF applications, Advance; People Connect, HR Reports; AP Recruit, PeopleSoft, MyReports, MyExpense, Bearbuy.</li><li>
Basic knowledge of accounting and finance.</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>004263 ADMIN OFCR 2 CX
</div></div><div><p><b>Job Category</b></p>
<div>Administrative Support</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Mission Bay (SF)
</div></div><div><p><b>Work Style</b></p>
<div>Fully On-Site</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>Mon-Fri 8A-5P</div></div></div></div><div></div>

HR Operations Officer

<p></p><div><div><div><div>The Gynecologic Oncology program has a multi-disciplinary team that works closely with patients, providing the resources and close cooperation of many specialists with deep expertise in diagnosing and treating cancer. Our physician-scientists are also researching and developing new and effective treatments for Gynecologic cancer, including clinical trials. The Gynecologic Oncology program is seeking a Clinical Research Coordinator with an interest in women&rsquo;s health to have oversight over multiple clinical research projects and support our growing program<br>
<br>
The Clinical Research Coordinator (CRC) will independently, or with general direction, execute, manage, and coordinate clinical research protocols, as directed by the Clinical Research Manager, Principal Investigator (PI), and/or the Associate Director of Clinical Research Programs for the Early Phase program. The CRC will coordinate the administrative, data, and patient scheduling operations of several concurrent clinical research studies under the guidelines of research protocols and regulatory policies. The CRC will assist in the care of early and late-stage Gynecologic cancer patients while they participate in phase1b - phase 3 clinical trials.<br>
<br>
The duties may include, but will not be limited to, supporting the management and coordinating the tasks of single or multiple clinical research studies; managing and updating databases to ensure data integrity; acting as intermediary between sponsors, research staff, and various UCSF departments; help assure compliance with all relevant regulatory agencies;; maintaining relevant regulatory documents in partnership with the Regulatory department; reporting study progress to investigators; participating in any internal and external audits or reviews of study protocols; and performing other duties as assigned.<p>
The final salary and offer components are subject to additional approvals based on UC policy.</p><p>
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p><br>
The salary range for this position is $34.32 - $55.19 (Hourly Rate).</p><p>
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>The UCSF Helen Diller Family Comprehensive Cancer Center (HDFCCC) holds the prestigious designation of &ldquo;comprehensive&rdquo; from the National Cancer Institute (NCI). We combine basic science, clinical research, epidemiology, cancer control and patient care throughout UCSF.</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities; and/or equivalent experience/training.</li><li>
Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions; and the ability to multi-task in a fast-paced environment while working with a diverse subject population.</li><li>
Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Prior analytical and writing skills in a science/research environment.</li><li>
Knowledge of clinical research in oncology.</li><li>
Knowledge and experience in managing oncology clinical trials.
</li><li>Membership in a clinical research professional society.
</li><li>Demonstrated knowledge and understanding of research, especially in the areas of biological sciences.
</li><li>Prior experience with various computer programs (Microsoft Office; internet-based databases) and using specialized software such as OnCore.</li><li>
Ability to sit and work at a computer for several hours per day. May need to travel between one or more campuses via UCSF shuttle. Ability to stand for several hours of the day.</li><li>
Experience in clinical research or demonstrated research or training experience that translates into a clinical research setting.
</li><li>Familiarity with specimen processing, or demonstrated ability to learn specimen processing in a laboratory environment.</li><li>
Working knowledge of, or demonstrated ability to learn federal, state, and local research regulations and guidelines, and research practice methods in a laboratory or clinical setting.</li><li>
Knowledge of medical terminology, and/or the ability to apply information to the assessment, interpretation, and processing of medical data.</li><li>
Ability to independently interpret and apply policies, respond to requests, resolve issues, and provide assistance to faculty and staff at all levels in a team-oriented environment.</li><li>
Ability to work with a sensitive population of patients (oncology patients).</li><li>
Ability to work across several different programs, reporting to 2-3 different supervisors.</li><li>
Fluency in the usage of Committee of Human Research (CHR) online iMEDris system for submission, renewal, and modification of protocols through this system.</li><li>
Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation.</li><li>
Certification by the Society of Clinical Research Associates or the Association of Clinical Research Professionals
</li><li>Experience with electronic medical records.</li><li>
Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and HIPPA regulations, following the UCSF mission statement and purpose for research, and a clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.); knowledge of medical terminology, research policies and guidelines, guidelines for packing/shipping infectious substances, database building/analysis, and data management within some of the following: Access, Stata, SASS/ SPSS, and Teleform programming platforms.</li><li>
Experience applying the following regulations and guidelines:<ul><li>
Good Clinical Practice Guidelines</li><li>
Health Information and Accountability Act (HIPAA)</li><li>
The Protection of Human Research Subjects</li><li>
CHR regulations for recruitment and consent of research subjects</li><li>
Effective Cash Handling Procedures</li><li>
Environmental Health and Safety Training</li><li>
Fire Safety Training</li></ul></li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>009335 CLIN RSCH CRD
</div></div><div><p><b>Job Category</b></p>
<div>Research and Scientific</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>University Professional Technical Employees &ndash; Research Support Professionals Unit (UPTE-RX)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Mission Bay (SF)
</div></div><div><p><b>Work Style</b></p>
<div>Flexible</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>Monday - Friday</div></div></div></div><div></div>

Clinical Research Coordinator - Gynecologic Oncology Program