Qureos Mentor

University of Michigan Health-West

University of Michigan Health-West provides a wide range of healthcare services, including specialized programs in cancer care, weight management, and various surgical and medical treatments. The organization emphasizes patient-centered care, offering both in-person and virtual appointments to ensure accessibility and convenience for patients. With a commitment to excellence, they focus on advanced technology and comprehensive support across multiple medical disciplines.

<div>Release of Information Specialist - Revenue Cycle * Days ( M-F, 8am-5pm ) -40hrs/wk
Requisition #: req12470
Shift: Days 
 
FTE status: 1 
 
On-call: No 
 
Weekends: No 
 
 
General Summary:
The Release of Information Specialist, under the direction of the HIM Director, will release health information to authorized individuals while protecting patient confidentiality, maintaining federal regulations and complying with accreditation requirements.

Requirements:
<div><ul><li>High school diploma.</li></ul>
<ul><li>RHIT, RHIA or Certified medical/office assistant preferred.</li></ul>
<ul><li>Minimum of one year HIM operational experience required.</li></ul>
<ul><li>Knowledge of medical terminology preferred.</li></ul>
<ul><li>Effective communication and listening skills and the ability to respond quickly under pressure.</li></ul>
<ul><li>Must be fluent in English.</li></ul>
</div>
Essential Functions and Responsibilities:
<div><ul><li>Fulfill requests received by mail, telephone, fax or walk-ins for patient health information contained in the medical record and/or billing record in accordance with federal and state laws and HIPAA regulations.</li></ul>
<ul><li>Verify all components on the Release of Information authorization have been completed as appropriate. Return an incomplete or unacceptable request to requestor with an explanation.</li></ul>
<ul><li>Assure completeness of the medical record prior to fulfilling the request.</li></ul>
<ul><li>Log requests into tracking system.</li></ul>
<ul><li>Assist hospital staff, patients, and other visitors in the department and throughout the hospital as needed.</li></ul>
<ul><li>Assist physicians and other direct care providers as requested in record completion in accordance with established policies.</li></ul>
<ul><li>Provide departmental coverage as needed.</li></ul>
<ul><li>Foster respect for patient privacy by maintaining confidentiality in all phases of work.</li></ul>
<ul><li>Participate in departmental quality improvement initiatives.</li></ul>
<ul><li>Perform other related duties as assigned.</li></ul></div></div>

Release of Information Specialist - Revenue Cycle * Days ( M-F, 8am-5pm ) -40hrs/wk

<div>Patient Services Representative - Cosmetic Treatment Center * Days - 24hrs/wk.
Requisition #: req12436
Shift: Days 
 
FTE status: 0.6 
 
On-call: No 
 
Weekends: Yes 
 
 
General Purpose of Job:

Under the direction of department leadership, the Patient Services Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Services Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and care team.

Knowledge, Skills and Experience:
<ul>
<li>High school education or equivalent</li>
<li>Prior administrative or clerical experience in a clinical setting preferred</li>
<li>Experience with computer data entry and strong typing skills</li>
<li>Knowledge of medical terminology and coding preferred</li>
<li>Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people</li>
<li>Well developed verbal and written communication skills</li>
<li>Strong telephone skills and etiquette</li>
<li>Knowledge of basic math and office procedures</li>
<li>Ability to work under pressure with minimal supervision</li>
<li>Proven flexibility and willingness to handle a variety of tasks</li>
<li>Basic computer knowledge and skills</li>
</ul>
Essential Duties:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Answers and directs all incoming calls.</li>
<li>Takes complete and accurate patient messages that need to be relayed to the care team.</li>
<li>Schedules patient appointments and handles inquires.</li>
<li>Collaborates with the care team to maintain and improve patient care and service.</li>
<li>Registers patients according to established protocols and manages assigned work queues.</li>
<li>Assists patients in completing all necessary forms and documentation.</li>
<li>Ensures accurate billing information for patients.</li>
<li>Maintains patient correspondence and follow-up calls.</li>
<li>Collects payment and reconciles cash draw.</li>
<li>Ensures reception area, office files and front desk are well maintained.</li>
<li>Maintains patient privacy and confidentiality.</li></ul></div>

Patient Services Representative - Cosmetic Treatment Center * Days - 24hrs/wk.

<div>Patient Care Technician - UMHP - Urogynecology *Days - 40hr/wk.
Requisition #: req12268
Shift: Days 
 
FTE status: 1 
 
On-call: No 
 
Weekends: No 
 
 
General Summary:

Under the direction of a Provider (Physician or Advanced Practice Provider (APP), the Patient Care Technician (PCT) provides basic care to patients and performs related tasks necessary to support the practice.

Requirements:
<div>
<ul><li>Minimum High School Diploma or GED required.</li></ul>
<ul><li>Must meet one of the following requirements:
<ul><li>Current Certified Nurse Aide (CENA) certification, or</li>
<li>Current enrollment (and continued progression) in a health science program required with completion of nursing fundamentals course and/or one clinical rotation preferred. Equivalent enrollment considered will include but is not limited to: Nursing School, Pre-PA School, Medical School, or closely related health science program, or</li>
<li>Equivalent experience. Equivalent experience and/or completed training considered will include but is not limited to: Medical Assistant, Paramedic, Medical First Responder, EMT, Nurse Tech, Resident Aid/Assistant, or LPN.</li>
</ul></li></ul><ul><li>Basic understanding of Medical Terminology, Anatomy, Physiology, and Patient Confidentiality is preferred.</li></ul>
<ul><li>Current Basic Life Support (BLS/CPR) provider required.</li></ul>
<ul><li>Experience in medical practice setting preferred.</li></ul>
<ul><li>Able to successfully complete unit-specific core competencies as defined in the orientation check-list.</li></ul>
</div>
Essential Functions and Responsibilities:
<div>
<ul><li>Flows patients on a provider schedule. Includes escorting from waiting room to exam room, vital signs and collecting/entering any screening documents including growth charts and nurse notes. Reviews previous labs and health maintenance and updates as necessary.</li></ul>
<ul><li>SPECIMEN COLLECTION: Order, collects and labels POC testing done in the practice. This includes, but not limited to: respiratory testing (nasopharyngeal, mid-turbinate, etc), sputum, urine, and stool specimens for laboratory testing; testing urine for sugar, acetone, blood or pH; straining urine for kidney stones; using the glucometer to test blood glucose levels, urine pregnancy and lead testing.</li></ul>
<ul><li>Phlebotomy: Collects and labels blood specimens for testing done at the laboratory. Includes venipuncture, spinning, and storage prior to transport.</li></ul>
<ul><li>VITAL SIGNS / MEASUREMENT: Measures and record accurate vital signs and weight including oral and tympanic temperature, radial and apical pulse, adult and pediatric blood pressure, respiratory rate; pulse oximeter, infant/child head circumference and using standing, chair, sling and bed scales to measure weight.</li></ul>
<ul><li>EQUIPMENT: Uses equipment and supplies safely and appropriately. This includes assisting patients with incentive spirometry; setting up oxygen flow meters; setting up suction equipment and disposing of suction canisters; and applying and removing ice bags, moist or dry heat, ace bandages, arm slings, binders, supports, anti-embolism stockings.</li></ul>
<ul><li>INFECTION CONTROL: Assists with controlling the spread of infection by using aseptic technique; adhering to universal/standard precautions; caring appropriately for patients with special isolation precautions; passing clean linen and bagging and disposing of soiled linen; replacing full sharps containers; cleaning equipment between patients&rsquo; use; and cleaning equipment prior to return to Central Processing Department (CPD). Participates in exam room disinfecting and cleaning.</li></ul>
<ul><li>DOCUMENTATION: Documentation of chief complaint, smoking history, verification of pharmacy, medications and allergies, past medical, social, surgical and family history along with PHQ screening, assistance with prior authorizations and scanning and document care given as directed by the providers. Ability to add telephone encounters into Epic along with initiating and completing inbasket messaging, taking verbal or telephone orders per the standing order protocol.</li></ul>
<ul><li>COMMUNICATION: Communicates effectively using Vocera, telephone system; reporting observations to the provider; keeping the provider informed of care delivered; maintaining patient confidentiality.</li></ul>
<ul><li>Ordering supplies.</li></ul>
<ul><li>PROCEDURES: Assist with procedures in an ambulatory setting, handing instruments, supplies while using a sterile field.</li></ul>
<ul><li>Performs other duties as assigned. These may include but are not limited to: Performing tasks assigned by the Provider and/or Practice Manager/Supervisor to facilitate department efficiency. Maintaining a current knowledge base of department processes and procedures for patient care, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.</li></ul></div></div>

Patient Care Technician - UMHP - Urogynecology *Days - 40hr/wk.

<div>
 Requisition #: req11730
 
 
 Shift: Days
 
 
 FTE status: 1
 
 
 On-call: No
 
 
 Weekends: No
 
 
 
 General Summary
 
 
 
 Under the direction of the Office Manager, the Medical Assistant performs administrative and clinical duties to care for patients in an ambulatory setting. Administrative duties include maintaining medical records, handling patient calls and completing forms. Clinical duties include measuring and recording vital signs and medical histories, preparing patients for examination and administering medications as directed by physician or advance practice providers. The Medical Assistant plays an integral role in the care team model.
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 High school degree (or GED) required.
 </li>
 <li>
 Current Certification as Medical Assistant required.
 </li>
 <li>
 Basic Life Support (BLS) required by 3/1/2025.
 </li>
 <li>
 Previous experience as Medical Assistant preferred
 </li>
 <li>
 Excellent interpersonal skills and ability to effectively work with the medical team
 </li>
 <li>
 Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact
 </li>
 <li>
 Ability to operate medical equipment safely and correctly
 </li>
 <li>
 Knowledge of infection prevention &amp; control standards and practices
 </li>
 <li>
 Flexible, organized and able to function under stressful situations
 </li>
 <li>
 Ability to understand, interpret and apply instructions, guidelines and procedures
 </li>
 <li>
 Culturally sensitive and able to work with ethnically diverse patient populations
 </li>
 <li>
 Ability to prioritize and work on multiple tasks
 </li>
 <li>
 Intermediate experience with computers and information systems
 
 
 </li>
 </ul>
 
 Essential Functions And Responsibilities
 
 
 
 <ul>
 <li>
 Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient&rsquo;s appointment.
 </li>
 <li>
 Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient&rsquo;s medical record.
 </li>
 <li>
 Reviews patient&rsquo;s medical record to determine needed services and whether referrals are in process or have been completed since last visit.
 </li>
 <li>
 Assists physician or advance practice providers during examination or procedure.
 </li>
 <li>
 Provides patient with information and instructions as authorized by physician or advanced practice provider.
 </li>
 <li>
 Keeps exam room stocked with adequate medical supplies, maintains instruments and prepares them for sterilization and storage.
 </li>
 <li>
 Provides clerical support which may include completing forms/requisitions, answering phones, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information.
 </li>
 <li>
 Cleans rooms between patient visits in accordance with infection prevention and control standards.
 </li>
 <li>
 Administers medications and immunizations under authorization and supervision of physicians and/or advance practice providers.
 </li>
 <li>
 Processes messages from patients and front office staff to physicians and advance practice providers.
 </li>
 <li>
 Processes messages and call backs to patients, medical offices and pharmacies.
 </li>
 <li>
 Processes medication refills according to protocols.
 </li>
 <li>
 Maintains all logs and required checks (i.e. refrigerator temperature, emergency medications, expired medications, oxygen, sterilization fluid charge etc.)
 </li>
 <li>
 Performs EKG&rsquo;s and simple (CLIA waived testing) medical office laboratory and screening tests.
 </li>
 <li>
 Collects and processes blood samples and other non-blood specimens for the diagnosis, treatment and prevention of disease.
 </li>
 <li>
 Participates in process improvement activities to enhance patient care and service.
 </li>
 </ul>
</div>

MA or PCT - Medical Assistant - Beltline Health Center *Days - 40hrs/wk.

Join University of Michigan Health-West and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

University of Michigan Health-West

About Company

Release of Information Specialist - Revenue Cycle * Days ( M-F, 8am-5pm ) -40hrs/wk

Patient Services Representative - Cosmetic Treatment Center * Days - 24hrs/wk.

Patient Care Technician - UMHP - Urogynecology *Days - 40hr/wk.

MA or PCT - Medical Assistant - Beltline Health Center *Days - 40hrs/wk.