Qureos Mentor

University of Michigan Health-West

University of Michigan Health-West provides a comprehensive range of healthcare services, including specialized programs in cancer care, bariatric care, and advanced surgical treatments. The organization emphasizes patient-centered care, offering both in-person and virtual appointments to ensure accessibility and convenience for patients. With a focus on innovation and community health, UM Health-West is dedicated to delivering high-quality medical services and support to the West Michigan area.

<div>Referral Specialist &ndash; Neurosciences * Days &ndash; 40hrs/wk
Requisition #: req12042
Shift: Days 
 
FTE status: 1 
 
On-call: No 
 
Weekends: No 
 
 
General Summary:

Under the direction of management, the Referral Specialist coordinates internal and external referrals ordered by providers. This includes completing referrals, scheduling appointments, acquiring and verifying third party information for authorizations and tracking referrals. The Referral Specialist works closely with physicians and other members of the care team.

Requirements:
<ul>
<li>High School education or equivalent</li>
<li>One year of experience in a medical office and/or prior experience coordinating referrals</li>
<li>Knowledge of medical terminology</li>
<li>Able to work independently and collaboratively with minimal supervision</li>
<li>Knowledge of medical record content and sequence</li>
<li>Training or experience in medical coding and managed care insurance plans</li>
<li>Knowledge of appointment scheduling process</li>
<li>High level of interpersonal skills</li>
<li>Communicate effectively, both verbal and written</li>
<li>Able to prioritize, maintain accurate records, and work under deadline</li>
<li>Excellent customer service skills</li>
</ul>
Essential Functions and Responsibilities:
<div>
<ul><li>Schedules and coordinates specialist appointments, procedures and tests done internally or externally.</li></ul>
<ul><li>Monitors EMR orders to ensure providers enter information correctly.</li></ul>
<ul><li>Validates insurance coverage and processes insurance authorizations.</li></ul>
<ul><li>Assembles information concerning patient&rsquo;s clinical background and referral needs.</li></ul>
<ul><li>Enters and tracks all referral requests in the EMR or other information system as required</li></ul>
<ul><li>Responds and documents requests from providers and patients in a timely manner.</li></ul>
<ul><li>Participates in process improvement activities to enhance referral process and workflow.</li></ul>
<ul><li>Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures for patient care, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.</li></ul></div></div>

Referral Specialist – Neurosciences * Days – 40hrs/wk

<div>Procedure Scheduler - UMHP - Endoscopy * Days - 36hrs/wk.
Requisition #: req12050
Shift: Days 
 
FTE status: 0.9 
 
On-call: No 
 
Weekends: No 
 
 
General Summary:

Under limited direction, the Procedural Scheduler coordinates surgery and/or procedural scheduling for their assigned providers. The Procedural Scheduler will act as a liaison between the patient and the hospital areas.

Requirements:
<ul>
<li>High School education or equivalent. Associate Degree in Science or related field, Bachelor&rsquo;s Degree preferred.</li>
<li>One year of experience in a medical office and/or prior experience coordinating referrals</li>
<li>Medical terminology knowledge.</li>
<li>Excellent keyboarding skills.</li>
<li>Excellent customer service skills and communication skills (oral and written)</li>
<li>High level of interpersonal skills</li>
<li>Training or experience in medical coding and managed care insurance plans</li>
<li>Ability to organize, prioritize and perform duties in an independent manner with minimal supervision.</li>
</ul>
Essential Functions and Responsibilities:
<div>
<ul><li>Schedules and coordinates procedures done internally or externally.</li></ul>
<ul><li>Coordinates necessary pre-procedural testing, clearance, and/or medication holds.</li></ul>
<ul><li>Validates insurance coverage and processes insurance authorizations.</li></ul>
<ul><li>Oversees and analyzes daily surgery/procedure schedules one to two weeks in advance to identify and communicate conflicts and/or gaps with office leadership.</li></ul>
<ul><li>Communicates with admitting, pre admit testing and surgery or procedure leadership, as necessary.</li></ul>
<ul><li>Maintains confidentiality of all patient and staff information.</li></ul>
<ul><li>Responsible to perform duties in an independent manner using critical thinking skills and minimum supervision.</li></ul>
<ul><li>Demonstrates principles of continuing improvement in achieving department and organizational goals and objectives and participates in process improvement activities to enhance scheduling and authorization processes and workflows.</li></ul>
<ul><li>Demonstrates high level of customer service skills when communicating with physician offices, other departments.</li></ul>
<ul><li>Monitors block schedule utilization. Provides feedback to leadership when additional block time, or a decrease in block time is necessary and drops procedure blocks in a timely manner when provider will not utilize block.</li></ul>
<ul><li>Performs other duties as assigned. These may including but are not limited to: Maintaining a current knowledge base of use standards of care in professional practice; pursuing self-directed learning and continuing education opportunities; and participating on committees, task forces, and work groups as determined by management.</li></ul></div></div>

Procedure Scheduler - UMHP - Endoscopy * Days - 36hrs/wk.

<div>Patient Services Representative - Neurosciences * Days - 40hrs/wk.
Requisition #: req12060
Shift: Days 
 
FTE status: 1 
 
On-call: No 
 
Weekends: No 
 
 
General Summary: 
Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Service Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast pace environment and is considered a crucial link between the patient and care team. 
 
Requirements:
<div><ul><li>High school education or equivalent</li></ul>
<ul><li>Prior administrative or clerical experience in a clinical setting preferred</li></ul>
<ul><li>Knowledge of medical terminology and coding preferred</li></ul>
<ul><li>Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people</li></ul>
<ul><li>Well developed verbal and written communication skills</li></ul>
<ul><li>Strong telephone skills and etiquette</li></ul>
<ul><li>Knowledge of basic math and office procedures</li></ul>
<ul><li>Ability to work under pressure with minimal supervision</li></ul>
<ul><li>Proven flexibility and willingness to handle a variety of tasks</li></ul>
<ul><li>Basic computer knowledge and skills</li></ul>
<ul><li>Experience with computer data entry and strong typing skills</li></ul>
</div>
Essential Functions and Responsibilities:
<div><ul><li>Welcomes and greets all patients and visitors, in person or over the phone.</li></ul>
<ul><li>Answers and directs all incoming calls.</li></ul>
<ul><li>Takes complete and accurate patient messages that need to be relayed to the care team.</li></ul>
<ul><li>Schedules patient appointments and handles inquires.</li></ul>
<ul><li>Collaborates with the care team to maintain and improve patient care and service.</li></ul>
<ul><li>Registers patients according to established protocols and manages assigned work queues.</li></ul>
<ul><li>Assists patients in completing all necessary forms and documentation.</li></ul>
<ul><li>Ensures accurate billing information for patients.</li></ul>
<ul><li>Maintains patient correspondence and follow-up calls.</li></ul>
<ul><li>Collects payment and reconciles cash draw.</li></ul>
<ul><li>Ensures reception area, office files and front desk are well maintained.</li></ul>
<ul><li>Maintains patient privacy and confidentiality.</li></ul>
<ul><li>Performs other clerical duties as assigned.</li></ul>
</div>Category: Admin &amp; Clerical, Customer Service, Health Care</div>

Patient Services Representative - Neurosciences * Days - 40hrs/wk.

<div>
 Requisition #: req12055
 
 
 Shift: Days
 
 
 FTE status: 1
 
 
 On-call: No
 
 
 Weekends: No
 
 
 
 General Summary
 
 
 
 Under the direction of the Office Manager, the Medical Assistant performs administrative and clinical duties to care for patients in an ambulatory setting. Administrative duties include maintaining medical records, handling patient calls and completing forms. Clinical duties include measuring and recording vital signs and medical histories, preparing patients for examination and administering medications as directed by physician or advance practice providers. The Medical Assistant plays an integral role in the care team model.
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 High school degree (or GED) required.
 </li>
 <li>
 Current Certification as Medical Assistant required.
 </li>
 <li>
 Basic Life Support (BLS) required by 3/1/2025.
 </li>
 <li>
 Previous experience as Medical Assistant preferred
 </li>
 <li>
 Excellent interpersonal skills and ability to effectively work with the medical team
 </li>
 <li>
 Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact
 </li>
 <li>
 Ability to operate medical equipment safely and correctly
 </li>
 <li>
 Knowledge of infection prevention &amp; control standards and practices
 </li>
 <li>
 Flexible, organized and able to function under stressful situations
 </li>
 <li>
 Ability to understand, interpret and apply instructions, guidelines and procedures
 </li>
 <li>
 Culturally sensitive and able to work with ethnically diverse patient populations
 </li>
 <li>
 Ability to prioritize and work on multiple tasks
 </li>
 <li>
 Intermediate experience with computers and information systems
 
 
 </li>
 </ul>
 
 Essential Functions And Responsibilities
 
 
 
 <ul>
 <li>
 Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient&rsquo;s appointment.
 </li>
 <li>
 Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient&rsquo;s medical record.
 </li>
 <li>
 Reviews patient&rsquo;s medical record to determine needed services and whether referrals are in process or have been completed since last visit.
 </li>
 <li>
 Assists physician or advance practice providers during examination or procedure.
 </li>
 <li>
 Provides patient with information and instructions as authorized by physician or advanced practice provider.
 </li>
 <li>
 Keeps exam room stocked with adequate medical supplies, maintains instruments and prepares them for sterilization and storage.
 </li>
 <li>
 Provides clerical support which may include completing forms/requisitions, answering phones, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information.
 </li>
 <li>
 Cleans rooms between patient visits in accordance with infection prevention and control standards.
 </li>
 <li>
 Administers medications and immunizations under authorization and supervision of physicians and/or advance practice providers.
 </li>
 <li>
 Processes messages from patients and front office staff to physicians and advance practice providers.
 </li>
 <li>
 Processes messages and call backs to patients, medical offices and pharmacies.
 </li>
 <li>
 Processes medication refills according to protocols.
 </li>
 <li>
 Maintains all logs and required checks (i.e. refrigerator temperature, emergency medications, expired medications, oxygen, sterilization fluid charge etc.)
 </li>
 <li>
 Performs EKG&rsquo;s and simple (CLIA waived testing) medical office laboratory and screening tests.
 </li>
 <li>
 Collects and processes blood samples and other non-blood specimens for the diagnosis, treatment and prevention of disease.
 </li>
 <li>
 Participates in process improvement activities to enhance patient care and service.
 </li>
 </ul>
</div>

MA - Medical Assistant - Dermatology *Days - 40hrs/wk.

Join University of Michigan Health-West and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

University of Michigan Health-West

About Company

Referral Specialist – Neurosciences * Days – 40hrs/wk

Procedure Scheduler - UMHP - Endoscopy * Days - 36hrs/wk.

Patient Services Representative - Neurosciences * Days - 40hrs/wk.

MA - Medical Assistant - Dermatology *Days - 40hrs/wk.