Qureos Mentor

UPMC

UPMC is a world-renowned, nonprofit health care provider and insurer dedicated to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is committed to shaping the future of health through clinical and technological innovation, research, and education. With nearly 100,000 employees, UPMC serves patients across more than 40 hospitals and 800 outpatient sites, providing significant community benefits and high-quality care to millions.

<div><div><p><b>UPMC Western Maryland is seeking a full time Patient Transporter! This role includes rotating holiday and weekend shifts. If you are a people person who enjoys an active job, make sure to check out the details below!<br>
</b></p><p><br>
Performs safe and efficient transport of patients and items to and from nursing units and other departments in accordance with established policies and procedures.<br>
<br>
<b>Responsibilities:</b><br>
</p><ul><li>Perform inspections and disinfecting procedures on transportation equipment utilized by the department.</li><li>
Record transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department.</li><li>
Delivers supplies, equipment, medication and other materials to the patient units, and other designated areas in a safe, timely, and accurate manner. Ensures that a handoff of medication occurs with the nurse.</li><li>
Report the status of transportation activities and abnormal activities to the manager in charge.</li><li>
Deliver supplies, equipment, and other materials to the patient units, and other designated areas in a safe, timely, and accurate manner.</li><li>
Transport patients and adjunct equipment via prescribed vehicles between patient units, treatment centers, and their designated areas in a safe, timely, and accurate manner.</li><li>
Maintain a courteous professional demeanor and communicates appropriately with patients, visitors, hospital personnel, and fellow employees at all times.</li></ul></div><div><ul><li>
Requires the ability to follow written and verbal instructions in order to successfully complete.
</li><li>Transport duties and the ability to use transport equipment.
</li><li>May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.<br>
<br>
<b>Licensure, Certifications, and Clearances:</b><br>
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire<br>
</li><li>Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)</li></ul><p><b><br>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Transporter

<div><div><p>At UPMC, we&rsquo;re all here for the same reason &mdash; to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.
</p><p>Why Join UPMC?
</p><p>We don&rsquo;t just take care of patients &mdash; we take care of our team, too. And we have the data to prove it. In addition to the benefits you&rsquo;d expect from an industry leader you can expect:
</p><ul><li><b>AWARD-WINNING WORKPLACE: </b>Ranked #1 for Best Places to Work for Women &amp; Diverse Managers by Diversity MBA</li><li>A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
</li><li>Competitive pay
</li><li>Tuition reimbursement
</li><li>Opportunities to grow in your career at UPMC
</li></ul><p><b>UPMC is looking for a full-time Supervisor to support our UPMC Transportation Department located in Harrisburg.</b></p><p><b>
This position works daylight, Monday-Friday. Weekends off!</b></p><p><b>
Purpose:</b><br>
The Central Service Supervisor supervises the Central Service function. Responsible for operations, quality of service provided, employee development, operating and capital budget accountability, and short/long-term planning. Prepares, maintains, and reprocesses sterile supplies and equipment.<br>
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<b>Responsibilities:</b><br>
</p><ul><li>Recommend interdepartmental and department policies and procedures on operations in areas of responsibility.</li><li>
Maintain a positive attitude during interactions with all hospital personnel, patients, and visitors.</li><li>
Monitor the completion of employee time cards and associated documentation.</li><li>
Maintain Operating Room linen within Central Service and deliver these linens along with O.R. basins to the O.R. as requested each day.</li><li>
Implement and maintain accurate position descriptions and performance standards for all subordinates; review job performance of each subordinate on an annual or as required basis and make recommendations to Manager concerning potential merit increments.</li><li>
Ensure all personnel are aware of hospital policies and procedures; enact disciplinary procedures when appropriate.</li><li>
Maintain accurate tracking system for all utilized equipment.</li><li>
Implement and interpret monthly activity data for Central Sterile functions; data highlights departmental performances, pinpoints problems, develops alternatives, and advises on significant trends.</li><li>
Serve as Central Service representative to the hospital user groups for all operations- related issues, including purchasing/rental issues and financial issues to ensure proper levels of service satisfaction.</li><li>
Repair all non-operational equipment immediately upon arrival into the department.</li><li>
Perform pick-ups of all soiled items, including lab glassware, general medical/surgical supplies, and equipment from the patient units for reprocessing.</li><li>
Select, evaluate, develop, motivate, and counsel subordinates.</li><li>
Clean and prepare all items for reprocessing.</li><li>
Assist in development and monitoring of operating and capital budgets in all areas of responsibility; prepare monthly budget variance reports which examine budgeted versus actual expenditures.</li><li>
Responsible for the batching/preparation of all unit charges and equipment vouchers daily.</li><li>
Make equipment rounds continuously per shift and deliver all serviced equipment to the Distribution Center.</li><li>
Keep the department in a clean and organized fashion, while following the appropriate aseptic techniques at all times.</li><li>
Maintain an awareness of any change in departmental procedures and policies.</li></ul></div><div><ul><li>
Bachelor's degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 years of related work experience required.
</li><li>OR Equivalent Education &amp; Experience<br>
<br>
<b>Licensure, Certifications, and Clearances:</b><br>
</li><li>Act 34</li></ul><p><b><br>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Supervisor, Transportation (Supply Chain Ops)

<div><div><p>The Program for Genetics and Psychosis is a multi-faceted laboratory and clinical program focusing on both the science and etiology of schizophrenia as well as the treatment of this devastating disorder. Our program also includes research grants geared towards the training of physicians and other mental health professionals in low-middle income countries, such as India. The Research Associate Sr will be assisting Research Operations Coordinator with all aspects of the research program, such as performing diagnostic assessments on potential research participants, performing weekly study assessments for the CATOS/APTS/RISE research studies, assisting with IRB submissions, etc. and assisting with our international research programs (PRIIIA-TEAMS).</p><p><b>
This position is grant funded.</b></p><p><b>
Responsibilities:</b></p><ul><li><p>
Recruit potential research participants from WPH clinics and outside providers</p></li><li><p>
Coordinate scheduling of assessments.</p></li><li><p>
Assist with quality assurance over all aspects of data collection and management, including data flow, data entry and verification, maintenance of all project databases, data security and confidentiality.</p></li><li><p>
Provides regular supervision for junior staff.</p></li><li><p>
Assisting with preparing and modifying IRB protocols, Regulatory Binders, and Standard Operating Procedures.</p></li><li><p>
Communicate effectively with the research, clinical, and administrative staff related to this research.</p></li><li><p>
Coordination of recruitment ie. Advertisements, tracking recruitment, and developing strategies to increase response in targeted populations.</p></li><li><p>
Assisting with the submission of regular reports detailing the progress of the research, including NIH progress reports.</p></li></ul></div><div><ul><li>
Masters degree required preferably in Psychology, Neuroscience, Counseling, Sociology, or related research field.
</li><li>Minimum of one year of work experience in a research project and/or related clinical setting is required.</li><li>
Familiarity with computers and common software packages required.
</li><li>Working knowledge of research methodology strongly preferred.</li></ul><p><b>
Licensure, Certifications, and Clearances:</b></p><ul><li>
Act 34</li></ul><p><b>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Research Associate Sr WPIC

<div><div><p>The SONO Sleep is a NHLBI-funded study that aims to determine the efficacy of a cognitive behavioral treatment for insomnia (CBT-I) in adults with insomnia with short sleep duration (ISS) vs. insomnia with normal sleep duration (INS), and to examine the efficacy of trazodone among non-remitters to CBT-I (https://www.sonosleepstudy.org/). The Research Associate will support clinical research operations by coordinating participant screening, home-study preparation, and data collection activities. This role requires strong organizational skills, attention to detail, and the ability to work directly with research participants in a clinical research setting.</p><p><b>
This position is grant funded.</b><br>
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<b>Responsibilities:</b></p><p>
</p><div><ul><li>Program, distribute, track, and manage actigraphy devices, including downloading and scoring study data.</li><li>
Conduct participant phone screenings and support participant enrollment activities.</li><li>
Process and issue participant compensation payments.</li><li>
Prepare participants for home-based study activities by programming blood pressure monitors and providing instruction on the use of actigraphy devices, blood pressure monitors, and sleep diaries.</li><li>
Provide cross-coverage for research staff during vacations and periods of high workload.</li><li>
Obtain anthropometric measurements, including height, weight, and blood pressure.</li><li>
Administer cognitive assessments, including the Montreal Cognitive Assessment (MoCA) (training provided).</li><li>
Orient participants to research procedures and provide tours of the sleep laboratory.</li><li>
Accompany participants during bloodwork, EKGs, and other study-related procedures.</li><li>
Collect, process, and store biological samples, including centrifuging and freezing saliva specimens.</li><li>
Maintain accurate research records and ensure adherence to study protocols and regulatory requirements.</li></ul></div></div><div><ul><li>
Bachelors Degree in Psychology, Neuroscience, Counseling, Sociology or related research field or current enrollment in a related Bachelor's Degree program with direct experience in a research environment required.</li><li>
Familiarity with computers and common software packages required.</li><li>
Prior related work experience in a research setting preferred.</li><li>
Working knowledge of research methodology strongly preferred.</li></ul><p><b>
Licensure, Certifications, and Clearances:</b></p><ul><li>
Act 34 with renewal</li></ul><p><b>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Research Associate

<div><div><p>UPMC Health Plan is hiring a team of Provider Advocates to support the Provider Services department. This is a full-time hybrid position based in the Erie, PA area. While you&rsquo;ll primarily work remotely, you&rsquo;ll come into the office occasionally depending on departmental needs. Must be located in or around Erie, PA to be considered.</p><p>
The Provider Service representative acts as an advocate for Health Plan customers (providers, vendors, facilities, etc.) by providing guidance, interpretation and education on eligibility levels, benefit design, claim status, and various customer related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure customer satisfaction while maintaining call servicing and quality standards.<br>
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<b>Responsibilities:</b></p><ul><li>
Actively maintain worklist open cutlogs and follow up within the designated time standards.</li><li>
UPMC Health Plan Provider Service Representative must adhere to the following service level standards of excellence: Quality: 98% Monthly Average - Production: 60 calls per day.</li><li>
Maintain employee/insured confidentiality.</li><li>
Provide assistance to other departments during periods of backlogs.</li><li>
Assist with adjustments in accordance with company policies and procedures.</li><li>
Quality customer service will be measured by, but not limited to, the number of complaints from a customer (with a goal of zero) and by the number of second requests for information or response received (with a goal of zero).</li><li>
Interface with customers by telephone or correspondence to answer inquiries and resolve concerns.</li><li>
Quality customer service includes, but is not limited to, responding to customer requests and inquiries in a timely and accurate manner in keeping with Health Plan Policies and Procedures, Department of Public Welfare (DPW) laws and standards, Department of Insurance (DOI) laws and standards, Department of Health (DOH) laws and standards, Department of Health and Human Services (DHHS), Health Care Financing Administration (HCFA), and National Committee for Quality Assurance (NCQA) standards.</li><li>
Quality customer service should be applied to all customers, including all Health Plan members and potential members, all Health Plan providers and potential providers, all Health Plan and Health System employees, all Health Plan and Health System vendors, and all government and other oversight organization staff.</li><li>
Identify any area of concerns that may compromise client satisfaction.</li><li>
Maintain or exceed designated quality standards.</li><li>
Participate in team meetings, provide ideas and suggestions to ensure client satisfaction and promote teamwork.</li></ul></div><div><ul><li>
High school graduate or equivalent.</li><li>
2 years customer service experience or call center experience required. OR 1 year health insurance call center and claims adjustments experience required.</li><li>
Keyboard dexterity and accuracy.</li><li>
Excellent knowledge of medical terminology, ICD-9 and CPT-4 coding.</li><li>
Excellent knowledge of HMO, POS and PPO plans, coordination of benefits, subrogation and Medicare.</li><li>
Excellent organizational, interpersonal and communication skills.
</li><li>Competent in MS Office/PC skills.</li><li>
Detail Oriented.<br>
<br>
<b>Licensure, Certifications, and Clearances:</b><br>
</li><li>Act 34</li></ul><p><b><br>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Provider Advocate - Erie, PA

<div><div><h2 class="jobSectionHeader"><b>UPMC Home Health is hiring a Physical Therapist for the Dauphin County area Team!</b></h2><p>
</p><p>Are you seeking a fulfilling career that allows you to deliver personalized, one-on-one patient care? UPMC Home Healthcare is growing, and we are expanding our Home Health Physical Therapy Team in the Dauphin County area. We are hiring skilled and compassionate physical therapists to join our home health interdisciplinary team! You'll work in a home setting with a diverse patient population throughout these surrounding communities. Working outside of a medical facility, you'll have an opportunity to get to know patients as you guide their care in the comfort of their homes. Monday-Friday daylight shifts with rotations for on-call weekends.
</p><p><b>Why Choose UPMC Home Healthcare</b></p><p>
Join a nationally recognized leader in healthcare innovation and excellence. As part of UPMC &ndash; a world-class academic medical center and integrated health system &ndash; you&rsquo;ll be empowered to make a meaningful impact in the lives of patients while advancing your career.</p><ul><li> <b>Deliver compassionate, one-on-one care</b> in the comfort of patients&rsquo; homes, fostering deeper connections and personalized treatment.</li><li> <b>Be part of a mission-driven team</b> backed by UPMC&rsquo;s renowned hospitals, research, and health plan &ndash; offering a unique continuum of care.</li><li> <b>Sign-on bonus available</b> for both new graduates and experienced professionals up to $15,000.</li><li> <b>Advance your career</b> through ongoing professional development opportunities.</li><li> <b>Comprehensive benefits</b> that support your physical, emotional, and financial well-being &ndash; including tuition reimbursement and retirement savings plans.</li><li> <b>Mileage reimbursement</b> at the federal rate to support your travel needs.</li></ul><p>
</p><p>Final title and pay will be determined by education, experience, and certifications.<br>
<b>Responsibilities:</b><br>
</p><ul><li>Focuses on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction.</li><li>
Continually develops professional skills by assuming responsibility for on-going continuing education.</li><li>
Evaluates, plans, and treats patients in an effective Physical Therapy Program including the use of modalities and assistive devices within the Standards of Physical Therapy Practice.</li><li>
Identifies develops and participates in process improvement opportunities within the Agency's Home Health or Early Intervention programs that will enhance the quality of services we provide.</li><li>
Assigns and supervises the Certified Physical Therapy Assistant, if applicable.</li><li>
Attend compliance training and adhere to the organization standards of conduct, policies and procedures.</li><li>
Performs duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.</li><li>
Maintains and completes all required documentation, orders, Point of Care or written, promptly and accurately within Agency and regulatory standards. Data syncs (transmits) information same day, if applicable.</li><li>
Advises and consults with the family, inter-intradisciplinary team members, physicians and other professionals, as appropriate, to ensure optimal patient care.</li><li>
Provide physical therapy services and participates in the development of a physical therapy plan of treatment including modalities, frequency and treatment in collaboration with the referring physician for patients from birth to geriatrics to assist patient in obtaining maximum functional independence within the standards of physical therapy.</li></ul></div><div><ul><li>
Graduate of a Physical Therapy curriculum accredited jointly by the Committee on Allied Health Education and Accreditation of the American Medical Association and the American Physical Therapy Association; or Is eligible for the National Registration Examination of the American Physical Therapy Association; or Two (2) years of appropriate experience as a physical therapist, and has achieved a satisfactory grade on a proficiency examination conducted, approved, or sponsored by the U.S. Public Health Service, except that such determinations of proficiency do not apply with respect to persons initially licensed by a State or seeking initial qualification as a physical therapist after December 31, 1977 required. One (1) year of Physical Therapy experience to practice without supervision or less than one (1) year if practicing under supervision, i.e., ALF/PCH, required<br>
<br>
<b>Licensure, Certifications, and Clearances:</b><br>
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire<br>
</li><li>Automotive Insurance</li><li>
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)</li><li>
Driver's License</li><li>
Physical Therapist (PT)</li></ul><p><b><br>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Physical Therapist Home Health

<div><div><p>UPMC Rx Partners is looking for a Pharmacy Member to Member Services Rep to join their dedicated team!</p><p>
You will support the provision of pharmaceutical care through member, pharmacy, and provider interactions to discuss and resolve medication related issues. These services will be provided in compliance with state and federal regulations, NCQA standards, the mission, policies and procedures of UPMC Health Plan and the Pharmacy Department. Individuals should demonstrate professionalism and commitment to meet UPMCHP goals and objectives.</p><p>
This role will work daylight shifts, as well as 2 Saturday shifts a year. Additional Saturday shifts may be required based on business needs.</p><p>
UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today!<br>
<br>
<b>Responsibilities:</b><br>
</p><ul><li>Complete calls efficiently and with high quality to meet call center key performance metrics.</li><li>
Remains current on departmental policies, procedures, formularies, and regulatory standards.</li><li>
Receive inbound calls from and deploy outbound calls to members, pharmacies, and physicians determining the appropriate action and understanding the appropriate cases to escalate to a pharmacist.</li><li>
Supports the pharmacist with completion of comprehensive medication reviews through pre-work up and case preparation.</li><li>
Maintain all patient information and records. Maintain the pharmacy computer system as required.</li><li>
Adhere to organizational procedures, including ensuring secure privacy and confidentiality as required by HIPAA, employing effective communication methods to maintain call control, documenting appropriate comments, and acting in alignment with all State Regulations and Federal Laws.</li><li>
Ensures first call resolution to effectively resolve member needs and concerns.</li><li>
Engages in the execution of medication therapy management protocols through interventions with members, pharmacies, and providers.</li><li>
Participate in departmental quality improvement activities, including clinical opportunities as well as operational efficiencies in order to continually improve and evaluate pharmaceutical care as reflected by operational and patient care indicators.</li><li>
Assist in the training of pharmacy personnel and students.</li><li>
Complete appropriate documentation regarding interventions.</li></ul></div><div><ul><li>
Completion of High School Diploma or equivalent.
</li><li>Minimum 1 year customer service and/or call center experience.
</li><li>Certified pharmacy technician preferred.
</li>Excellent organizational, interpersonal, and communication skills<br>
<li>
<br>
<b>UPMC is an Equal Opportunity Employer/Disability/Veteran</b></li></ul></div></div>

Pharmacy MTM Svcs Rep, Full Time (Bridgeville)

Join UPMC and explore 60   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.