Abrar Admin

Vanderbilt Mortgage and Finance, Inc

<div>At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we&rsquo;ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people&mdash;which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Loan Originator (LO)
JOB STATUS: Full Time / Salary
DEPARTMENT: Credit
REPORTS TO: Credit Manager
TRAVEL REQUIRED: As Needed
WORK SCHEDULE: Hybrid - 4 days in-office, 1 day remote after training
PAY: The expected base pay range for this position is from $50,000 plus additional bonus opportunity resulting in an expected total annual compensation of $90,000 to $100,000. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
JOB SUMMARY:
The Loan Originator guides customers through the loan process from start to finish, as well as deciding if the loan is approved. This role reports to the Loan Originations Supervisor and guides clients through the application process, provides information about available loan products, verifies eligibility for loans, and helps clients understand their options. The Loan Originator position evaluates loan applications, verifies applicant information, and ensures compliance with lending regulations and internal policies. This role creates and fosters relationships to build trust and rapport while providing an excellent customer experience.
JOB FUNCTIONS:
1. Application Evaluation, Processing, and Underwriting<ul><li>
Facilitates the lending process by assisting new and returning clients with loan applications, obtaining personal and financial information, describing types of loans, ensuring all documentation is complete and accurate, and coordinating with various stakeholders to expedite loan approvals.</li><li>
Helps determine appropriate loan products for individual home buyers; obtains leads through Retail Home Centers.</li><li>
Presents or communicates credit terms for the purpose of negotiating prospective credit approvals required as part of the loan process.</li><li>
Ensures timely and efficient processing of credit applications and communication to individual Home Centers.</li><li>
Evaluates applicant financial information, including income, assets, liabilities, and credit history, to determine loan eligibility and risk level.</li><li>
Decisions mortgage loan applications based on borrower qualifications, creditworthiness, and adherence to lending guidelines and communicate decision with applicant; approves loans up to $175k for home only or $275k for land and home.</li><li>
Ensures compliance with lending regulations, internal policies, regulatory standards, and industry best practices throughout the loan origination process.</li><li>
Maintains organized records of loan applications, correspondence, and related documentation.</li><li>
Identifies and mitigates potential risks associated with loan applications, such as fraud, misrepresentation, or inadequate collateral.</li></ul>
2. Communication, Collaboration &amp; Relationship Management<ul><li>
Communicates effectively with clients, loan officers, underwriters, and other stakeholders to coordinate loan processing and resolve any issues or discrepancies.</li><li>
Identifies opportunities for process improvement and efficiency enhancement in loan processing and customer service delivery.</li><li>
Communicates underwriting decisions and requirements effectively with loan officers, processors, and other stakeholders. Provide explanations and guidance to resolve any issues or discrepancies.</li><li>
Employs negotiation techniques and conflict resolution strategies to navigate challenging situations and achieve mutually beneficial outcomes for all parties involved.</li><li>
Builds and maintains positive relationships by exhibiting consistent reliability, transparency and integrity with clients, referral partners, and other stakeholders to foster repeat business, referrals, generate leads, and cultivate new business opportunities.</li><li>
Addresses issues and resolves conflicts in a timely and diplomatic manner, maintaining positive relationships and promoting client satisfaction any time issues arise during the loan application process.</li></ul>
3. Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:<ul><li>
Education: Bachelor&rsquo;s degree or equivalent experience required.</li><li>
Experience: 0 experience with bachelor&rsquo;s degree or 4 years related experience with high school diploma or equivalent.</li><li>
Licensing: Nationwide Multistate Licensing Systems (NMLS) licensing for assigned states required.</li><li>
Must be fluent in both English and Spanish.</li><li>
Have taken or ability to complete required 20 hours education for licensing and continuing education requirements.</li><li>
Must meet all federal and state requirements (e.g., background checks and passing the licensing exam) to obtain a Mortgage Loan Originator (MLO) license within 90 days of employment.</li><li>
Basic computer skills with ability to type at least 25 wpm.</li><li>
Ability to communicate effectively and efficiently via phone, email, and person to person.</li><li>
Exhibit adaptability and flexibility in adjusting communication styles and approaches to accommodate diverse personalities, preferences, and cultural nuances.</li><li>
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.</li><li>
Ability to manage multiple and/or conflicting responsibilities.</li><li>
Great attention to detail and organizational skills.</li><li>
Ability to work in a team environment.</li><li>
Knowledge of AS/400, Word, and Excel a plus.</li></ul>
PHYSICAL DEMANDS:<ul><li>
Must be able to remain in a stationary position 75% of the time.</li><li>
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.</li><li>
Will be communicating 90% of the time over the phone.</li><li>
Must be able to exchange accurate information at all times.</li><li>
Must be able to identify and assess account status and determine appropriate process.</li><li>
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.</li></ul>
BENEFITS:<ul><li>
Medical and Dental Plan with Prescription Coverage and Vision.</li><li>
Competitive benefits including 401(K) includes 100% company match of the first 4%.</li><li>
Paid time off days (PTO), maternity/paternity leave, and holidays.</li><li>
Community involvement including Volunteer Paid Time Off (VTO).</li><li>
Tuition Assistance for your first degree</li><li>
Enjoy coming &ldquo;home&rdquo; to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.</li><li>
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.</li><li>
Collaborative and energetic work environment.</li><li>
Professional development and promotional opportunities.</li><li>
Competitive bonus programs.</li></ul>
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Privacy Policy
Business Unit -
Vanderbilt Mortgage</div>

Bilingual Loan Originator

<div>At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we&rsquo;ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people&mdash;which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Account Resolution Specialist - (Non &ndash; LO &ndash; Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Loan Servicing
REPORTS TO: Team Lead
WORK SCHEDULE:<ul><li>
Hybrid &ndash; 4 days in-office, 1 day remote after training</li><li>
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week</li></ul>
PAY:<ul><li>
The expected base pay range for this position is from $22.43 to $23.93 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.</li><li>
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.</li><li>
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.</li></ul>
JOB SUMMARY:
The Bilingual Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.
JOB FUNCTIONS:
Account Management<ul><li>
Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.<ul><li>
Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.</li><li>
Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.</li><li>
Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
</li><li>Performs outbound email communication with customers.
</li></ul></li><li>Handles timelines and actions specific to Consumer Lending loans.</li><li>
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.
</li></ul><ul><li>Analyzes Debt and income information to set-up and review payment plans.
</li><li>Documents mortgage collections system with all activities and communications.
</li></ul>Administrative Tasks<ul><li>
Orders and reviews home occupancy inspections.</li><li>
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).</li><li>
Inputs and documents customer complaints, escalating to leadership when required.</li><li>
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.</li><li>
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.</li></ul>
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:<ul><li>
Education: High School diploma or equivalent required.</li><li>
Experience: 0-1 year experience.</li><li>
MUST be Bilingual in both Spanish and English</li><li>
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.</li><li>
Basic computer skills with ability to type at least 25 wpm.</li><li>
Working knowledge of the View/AS400 system.</li><li>
Great attention to detail and organizational skills.</li><li>
Ability to communicate effectively and efficiently via phone, email, and person to person.</li><li>
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.</li><li>
Ability to manage multiple initiatives and/or conflicting responsibilities.</li><li>
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.</li><li>
Ability to effectively collaborate and work in a team environment.</li><li>
Willingness to learn, strong work ethic and work across many teams and business units.</li><li>
Great attention to detail, organizational skills, and time management.</li></ul>
PHYSICAL DEMANDS:<ul><li>
Must be able to remain in a stationary position 75% of the time.</li><li>
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.</li><li>
Will be communicating via phone, Teams, and Zoom.</li><li>
Must be able to exchange accurate information at all times.</li><li>
Must be able to identify and assess account status and determine appropriate process.</li><li>
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.</li></ul>
BENEFITS:<ul><li>
Medical and Dental Plan with Prescription Coverage and Vision.</li><li>
Competitive benefits including 401(K) includes 100% company match of the first 4%.</li><li>
Paid time off days (PTO), maternity/paternity leave, and holidays.</li><li>
Community involvement including Volunteer Paid Time Off (VTO).</li><li>
Tuition Assistance for your first degree</li><li>
Enjoy coming &ldquo;home&rdquo; to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.</li><li>
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.</li><li>
Collaborative and energetic work environment.</li><li>
Professional development and promotional opportunities.</li><li>
Competitive bonus programs.</li></ul>
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Privacy Policy
Business Unit -
Vanderbilt Mortgage</div>

Bilingual Account Resolution Specialist | Financial Services | Entry Level

<div>At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we&rsquo;ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people&mdash;which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Account Resolution Specialist (Greensboro) - (Non &ndash; LO &ndash; Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Loan Servicing
REPORTS TO: Team Lead
WORK SCHEDULE:<ul><li>
Hybrid &ndash; 4 days in-office, 1 day remote after training</li><li>
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week</li></ul>
PAY:<ul><li>
The expected base pay range for this position is from $20.39 to $21.75 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.</li><li>
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.</li><li>
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.</li></ul>
JOB SUMMARY:
The Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.
JOB FUNCTIONS:
Account Management<ul><li>
Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.<ul><li>
Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.</li><li>
Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.</li><li>
Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
</li><li>Performs outbound email communication with customers.
</li></ul></li><li>Handles timelines and actions specific to Consumer Lending loans.</li><li>
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.
</li></ul><ul><li>Analyzes Debt and income information to set-up and review payment plans.
</li><li>Documents mortgage collections system with all activities and communications.
</li></ul>Administrative Tasks<ul><li>
Orders and reviews home occupancy inspections.</li><li>
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).</li><li>
Inputs and documents customer complaints, escalating to leadership when required.</li><li>
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.</li><li>
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.</li></ul>
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:<ul><li>
Education: High School diploma or equivalent required.</li><li>
Experience: 0-1 year experience.</li><li>
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.</li><li>
Basic computer skills with ability to type at least 25 wpm.</li><li>
Working knowledge of the View/AS400 system.</li><li>
Great attention to detail and organizational skills.</li><li>
Ability to communicate effectively and efficiently via phone, email, and person to person.</li><li>
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.</li><li>
Ability to manage multiple initiatives and/or conflicting responsibilities.</li><li>
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.</li><li>
Ability to effectively collaborate and work in a team environment.</li><li>
Willingness to learn, strong work ethic and work across many teams and business units.</li><li>
Great attention to detail, organizational skills, and time management.</li></ul>
PHYSICAL DEMANDS:<ul><li>
Must be able to remain in a stationary position 75% of the time.</li><li>
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.</li><li>
Will be communicating via phone, Teams, and Zoom.</li><li>
Must be able to exchange accurate information at all times.</li><li>
Must be able to identify and assess account status and determine appropriate process.</li><li>
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.</li></ul>
BENEFITS:<ul><li>
Medical and Dental Plan with Prescription Coverage and Vision.</li><li>
Competitive benefits including 401(K) includes 100% company match of the first 4%.</li><li>
Paid time off days (PTO), maternity/paternity leave, and holidays.</li><li>
Community involvement including Volunteer Paid Time Off (VTO).</li><li>
Tuition Assistance for your first degree</li><li>
Enjoy coming &ldquo;home&rdquo; to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.</li><li>
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.</li><li>
Collaborative and energetic work environment.</li><li>
Professional development and promotional opportunities.</li><li>
Competitive bonus programs.</li></ul>
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Privacy Policy
Business Unit -
Vanderbilt Mortgage</div>

Account Resolution Specialist (Greensboro) | Financial Services | Entry Level

<div>At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we&rsquo;ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people&mdash;which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.<div></div><div><div><div><div><div><div><div><div><div>
POSITION TITLE: Account Resolution Specialist - (Non &ndash; LO &ndash; Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Loan Servicing
REPORTS TO: Team Lead
WORK SCHEDULE:<ul><li>
Hybrid &ndash; 4 days in-office, 1 day remote after training</li><li>
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week</li></ul>
PAY:<ul><li>
The expected base pay range for this position is from $20.39 to $21.75 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.</li><li>
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.</li><li>
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.</li></ul>
JOB SUMMARY:
The Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.
JOB FUNCTIONS:
Account Management<ul><li>
Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.<ul><li>
Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.</li><li>
Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.</li><li>
Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
</li><li>Performs outbound email communication with customers.
</li></ul></li><li>Handles timelines and actions specific to Consumer Lending loans.</li><li>
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.
</li></ul><ul><li>Analyzes Debt and income information to set-up and review payment plans.
</li><li>Documents mortgage collections system with all activities and communications.
</li></ul>Administrative Tasks<ul><li>
Orders and reviews home occupancy inspections.</li><li>
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).</li><li>
Inputs and documents customer complaints, escalating to leadership when required.</li><li>
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.</li><li>
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.</li></ul>
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:<ul><li>
Education: High School diploma or equivalent required.</li><li>
Experience: 0-1 year experience.</li><li>
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.</li><li>
Basic computer skills with ability to type at least 25 wpm.</li><li>
Working knowledge of the View/AS400 system.</li><li>
Great attention to detail and organizational skills.</li><li>
Ability to communicate effectively and efficiently via phone, email, and person to person.</li><li>
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.</li><li>
Ability to manage multiple initiatives and/or conflicting responsibilities.</li><li>
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.</li><li>
Ability to effectively collaborate and work in a team environment.</li><li>
Willingness to learn, strong work ethic and work across many teams and business units.</li><li>
Great attention to detail, organizational skills, and time management.</li></ul>
PHYSICAL DEMANDS:<ul><li>
Must be able to remain in a stationary position 75% of the time.</li><li>
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.</li><li>
Will be communicating via phone, Teams, and Zoom.</li><li>
Must be able to exchange accurate information at all times.</li><li>
Must be able to identify and assess account status and determine appropriate process.</li><li>
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.</li></ul></div></div></div></div></div></div></div></div></div>
BENEFITS:<ul><li>
Medical and Dental Plan with Prescription Coverage and Vision.</li><li>
Competitive benefits including 401(K) includes 100% company match of the first 4%.</li><li>
Paid time off days (PTO), maternity/paternity leave, and holidays.</li><li>
Community involvement including Volunteer Paid Time Off (VTO).</li><li>
Tuition Assistance for your first degree</li><li>
Enjoy coming &ldquo;home&rdquo; to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.</li><li>
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.</li><li>
Collaborative and energetic work environment.</li><li>
Professional development and promotional opportunities.</li><li>
Competitive bonus programs.</li></ul>
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Privacy Policy
Business Unit -
Vanderbilt Mortgage</div>

Account Resolution Specialist | Financial Services | Entry Level

<div>At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we&rsquo;ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people&mdash;which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Account Resolution Specialist - (Non &ndash; LO &ndash; Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Loan Servicing
REPORTS TO: Team Lead
WORK SCHEDULE:<ul><li>
Hybrid &ndash; 4 days in-office, 1 day remote after training</li><li>
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week</li></ul>
PAY:<ul><li>
The expected base pay range for this position is from $20.39 to $21.75 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.</li><li>
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.</li><li>
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.</li></ul>
JOB SUMMARY:
The Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.
JOB FUNCTIONS:
Account Management<ul><li>
Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.<ul><li>
Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.</li><li>
Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.</li><li>
Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
</li><li>Performs outbound email communication with customers.
</li></ul></li><li>Handles timelines and actions specific to Consumer Lending loans.</li><li>
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.
</li></ul><ul><li>Analyzes Debt and income information to set-up and review payment plans.
</li><li>Documents mortgage collections system with all activities and communications.
</li></ul>Administrative Tasks<ul><li>
Orders and reviews home occupancy inspections.</li><li>
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).</li><li>
Inputs and documents customer complaints, escalating to leadership when required.</li><li>
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.</li><li>
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.</li></ul>
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:<ul><li>
Education: High School diploma or equivalent required.</li><li>
Experience: 0-1 year experience.</li><li>
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.</li><li>
Basic computer skills with ability to type at least 25 wpm.</li><li>
Working knowledge of the View/AS400 system.</li><li>
Great attention to detail and organizational skills.</li><li>
Ability to communicate effectively and efficiently via phone, email, and person to person.</li><li>
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.</li><li>
Ability to manage multiple initiatives and/or conflicting responsibilities.</li><li>
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.</li><li>
Ability to effectively collaborate and work in a team environment.</li><li>
Willingness to learn, strong work ethic and work across many teams and business units.</li><li>
Great attention to detail, organizational skills, and time management.</li></ul>
PHYSICAL DEMANDS:<ul><li>
Must be able to remain in a stationary position 75% of the time.</li><li>
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.</li><li>
Will be communicating via phone, Teams, and Zoom.</li><li>
Must be able to exchange accurate information at all times.</li><li>
Must be able to identify and assess account status and determine appropriate process.</li><li>
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.</li></ul>
BENEFITS:<ul><li>
Medical and Dental Plan with Prescription Coverage and Vision.</li><li>
Competitive benefits including 401(K) includes 100% company match of the first 4%.</li><li>
Paid time off days (PTO), maternity/paternity leave, and holidays.</li><li>
Community involvement including Volunteer Paid Time Off (VTO).</li><li>
Tuition Assistance for your first degree</li><li>
Enjoy coming &ldquo;home&rdquo; to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.</li><li>
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.</li><li>
Collaborative and energetic work environment.</li><li>
Professional development and promotional opportunities.</li><li>
Competitive bonus programs.</li></ul>
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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