Qureos Mentor

Viejas Casino & Resort

<div>Job Summary
The Graphic Production Assistant will assist in the design/production of corporate advertising materials as assigned. Assists with the installation and/or removal of graphic signage and promotional materials throughout the casino.
Job Description
&bull; Assists in the production of advertising materials. &bull; Installs, moves, restocks gaming related graphic signage and promotional materials throughout the casino. &bull; Organizes the stockroom, inventories materials on hand, and orders additional materials as needed. &bull; Performs entry level graphic production work, such as taking photographs for production pieces and performing laminating, mounting, cutting (exacto knife and roller cutter) and other handwork of graphic materials. &bull; Determines and provides input to production schedule and monitors creative development progress. &bull; Participates in weekly staff meetings to communicate progress and problems. &bull; Stays informed of trends and innovative techniques in order to be competitive in the multimedia design environment. &bull; Ensures that a clean, safe, hazard-free work environment is maintained. &bull; Performs all other duties as assigned. &bull; Does not provide supervision to others. &bull; Bachelor&rsquo;s degree from a four-year college or university in Advertising, English, Communication or related area preferred. &bull; 3 to 5 years related experience in professional advertising environment. &bull; Experience in an entrepreneurial environment preferred. &bull; Excellent verbal, written, and interpersonal communication skills. &bull; Strong proofreading skills. &bull; Strong leadership skills, capable of managing, motivating and improving the creative product. &bull; Must be able to think creatively with an ability to write in an interesting and engaging style that has clear, concise and compelling copy. &bull; Knowledgeable in advertising and/or direct marketing copy and business fundamentals. Understands how copy impacts layout and design. &bull; Ability to assess needs of projects quickly and efficiently and produce effective copy to meet these needs. &bull; Ability to proactively champion and deal with change. &bull; Ability to plan, prioritize and manage multiple projects simultaneously. &bull; Proficient in the use of Microsoft Excel, PowerPoint, Outlook, Word and Access. &bull; Detail-oriented with superior time management skills. &bull; Must be able to work effectively and produce material on time as specified in a fast paced high output environment. &bull; Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Hiring Preference
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.</div>

Graphic Production Assistant

<div>Job Summary
The Help Desk Technician I serves as the first point of contact for Information Technology support and is responsible for providing frontline technical assistance to team members across the organization. This role supports end users with hardware, software, connectivity, mobile devices, telecom, and email-related issues. The ideal candidate demonstrates strong troubleshooting ability, working knowledge of Windows operating systems, basic networking, Microsoft applications, and a commitment to excellent customer service.
Job Description
CORE SCOPE OF POSITION<ul><li>
Provide first-line support for IT issues reported by users.</li><li>
Monitor systems and identify performance issues reactively.</li><li>
Understands the impact of operations.</li><li>
Add or update documentation of SOP/ KB&rsquo;s</li><li>
Troubleshoot and resolve basic to moderately complex issues involving desktop PCs, laptops, peripherals, mobile devices, telecom services, and email systems.</li><li>
Review, Assign, Resolve, Log comments and Close tickets within the ticketing system.</li><li>
Support remote users by troubleshooting connectivity, access, and general technical issues.</li><li>
Assist with software installations, upgrades, patching, and troubleshooting of operating systems, antivirus tools, and corporate software deployments.</li><li>
Responds to team member problems promptly and appropriately, escalates issues according to established procedures.</li><li>
Support user account and access-related tasks, including password resets and basic Active Directory functions.</li><li>
Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).</li><li>
Strong writing and verbal communications skills.</li><li>
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.</li><li>
Ability to identify incident trends to elevate incidents in accordance with standard protocols.</li><li>
Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and overall world class employee experience.</li><li>
Maintain a high level of team member satisfaction through professional, responsive, and service-focused support.</li><li>
Work effectively in a multicultural environment.</li><li>
Support a 24/7, 365-day operation and maintain flexibility to work day, swing, and graveyard shifts, including weekends, holidays, and on-call assignments as needed.</li></ul>
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to &ndash; and upholding of - these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
Always interact with team members, guests, vendors, and leadership with professionalism, courtesy, and a positive attitude.
SUPERVISION<ul><li>
Does not provide supervision to others.</li></ul>
EDUCATION/CERTIFICATION<ul><li>
High school diploma or equivalent required.</li><li>
CompTIA A+ certification preferred.</li></ul>
EXPERIENCE<ul><li>
0 to 1+ years of related IT support or help desk experience preferred.</li><li>
Basic hands-on experience supporting Windows-based systems required.</li><li>
Experience in a customer service-focused technical support environment preferred.</li></ul>
KNOWLEDGE AND SKILLS<ul><li>
Ability to respond to end-user requests for support by phone, email, chat, or in person.</li><li>
Working knowledge of Windows operating systems, Microsoft Office 365, and Microsoft Exchange environments.</li><li>
Familiarity with Active Directory and user account administration.</li><li>
Basic understanding of networking concepts and remote connectivity troubleshooting.</li><li>
Ability to install, configure, and support software, hardware, and peripheral devices.</li><li>
Ability to document incidents, resolutions, and support activity accurately in help desk systems.</li><li>
Ability to research issues using available tools, documentation, and knowledge base resources.</li><li>
Strong written and verbal communication skills.</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to recognize when escalation is needed and route issues appropriately.</li><li>
Commitment to service excellence, responsiveness, and quality support.</li></ul>
Hiring Preference
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.
Hiring Preference
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.</div>

Help Desk Technician I

Join Viejas Casino & Resort and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Viejas Casino & Resort

About Company

Graphic Production Assistant

Help Desk Technician I