Abrar Admin

Wave 2.0

Job Description: We are hiring ACA ,Medicare, FE, MVA, Verifiers , self Verifier and fronter to join our call center team. This role focuses on verifying customer information, confirming eligibility for ACA,FE, MVA and Medicare programs, and ensuring data accuracy before transferring qualified leads to the next stage. Key Responsibilities:<ul><li>Handle inbound and outbound calls to verify customer details related to ACA ,MVA,FE and Medicare plans.</li><li>Confirm customer eligibility for Medicare (Part A, B, C, D) and ACA Marketplace programs.</li><li>Accurately validate personal information including age, income, residency, coverage status, and enrollment periods.</li><li>Ensure all collected data is complete, accurate, and compliant with CMS and HIPAA regulations.</li><li>Follow scripted verification processes while maintaining a professional and courteous call flow.</li></ul>Requirements:<ul><li>Minimum 6 months of experience in a call center</li></ul>Send CV on 03344305255Pay: Rs40,000.00 - Rs70,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Agent - Night Shift

About Wave 2.0Wave 2.0 is a premier performance based organization specializing in high intent lead generation for the US insurance sector. We are seeking a seasoned Senior Dialer Handler to take full ownership of our dialing infrastructure and data management. This is a high impact role for a professional who understands the nuances of US insurance campaigns and knows how to scale operations through efficiency and precision.The RoleYou will serve as the technical lead for our outbound operations. This role goes beyond basic dialer maintenance; you will be responsible for end-to-end data strategy, high level troubleshooting, and optimizing campaign ROI. We are looking for an expert who can independently manage complex workflows and mentor team members to drive higher transfer rates for our ACA and Medicare projects.Key Responsibilities<ul><li>Strategic Dialer Management: Lead the end-to-end configuration and optimization of multi line auto dialer systems to maximize throughput and connectivity.</li><li>Advanced Data Strategy: Lead lead scrubbing, segmentation, and distribution strategies to ensure our agents are always working high intent data.</li><li>Campaign Lifecycle Optimization: Proactively manage and adjust campaign parameters based on real time feedback and market trends to ensure consistent performance.</li><li>Carrier &amp; Connectivity Oversight: Manage relationships and performance with Tier-1 carriers; proactively troubleshoot and resolve connectivity or VOIP latency issues.</li><li>Advanced Reporting: Develop and present deep dive analysis on lead quality, agent performance, and campaign profitability to senior leadership.</li><li>Leadership &amp; Mentorship: Provide technical guidance to the team, acting as the primary point of contact for all dialer related technical escalations.</li></ul>Requirements<ul><li>Experience: 3&ndash;5 years of dedicated experience as a Dialer Handler, Dialer Manager, or Campaign Operations Manager within a US market call center.</li><li>Deep Technical Expertise: Mastery of industry standard dialers (e.g., ViciDial, GoAutoDial) and deep familiarity with VOIP infrastructure, carrier routing, and API integrations.</li><li>Domain Knowledge: Comprehensive understanding of ACA and Medicare lead flow, compliance standards (TCPA), and lead-to-transfer ratios.</li><li>Analytical Rigor: Proven ability to manage large datasets and make data-driven decisions that directly impact revenue and efficiency.</li><li>Proven Track Record: Demonstrated history of scaling campaign success and maintaining stable connectivity during high volume periods.</li><li>Reliability: Commitment to a consistent night shift schedule and the ability to work under high pressure scenarios.</li></ul>Why Join Wave 2.0?<ul><li>Competitive Pay: A structured base salary of 80,000 PKR, commensurate with your 3&ndash;5 years of experience.</li><li>Lucrative Commissions: High performance incentive structures designed for senior-level contributions.</li><li>Professional Growth: A seat at the table with a team that values technical expertise and operational excellence.</li><li>Empowered Environment: You will have the autonomy to implement your strategies to optimize our infrastructure.</li></ul>Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Senior Dialer Handler / Campaign Operations Manager

We are expanding our team and looking for seasoned sales professionals for our high volume Final Expense outbound campaign. If you have a solid track record in the US insurance market, know how to navigate objections, and want to maximize your earning potential with an industry leading commission structure, this role is for you.Position OverviewAs a Lead Generation Executive, you will make targeted outbound calls to individuals in the United States. Your main objective is to spark interest, assess their final expense protection needs using a structured discovery process, and execute a flawless Live Transfer to our senior closing agents.Key Responsibilities<ul><li>Outbound Engagement: Conduct high volume outbound dialing to US prospects with professional phone etiquette and high energy.</li><li>Lead Qualification: Efficiently screen consumers to verify interest and gather essential demographic and coverage details.</li><li>Warm Handoffs: Successfully connect qualified, high intent prospects to licensed insurance specialists.</li><li>Compliance Standards: Ensure strict adherence to campaign scripts, data entry protocols, and US telemarketing regulations.</li><li>Performance Goals: Maintain consistent daily activity to hit transfer metrics and maximize your monthly payout.</li></ul>Candidate Requirements<ul><li>Experience: Minimum 1 year of proven experience on a US facing Final Expense campaign is strictly required.</li><li>Linguistic Skills: Exceptional verbal English proficiency with a clear, neutral, and persuasive accent.</li><li>Sales Prowess: A strong ability to handle objections, build quick rapport with seniors, and keep a resilient mindset.</li><li>Reliability: A dedicated professional committed to maintaining excellent attendance during the night shift.</li></ul>Compensation, Benefits &amp; Perks<ul><li>Basic Salary: PKR 50,000 &ndash; PKR 70,000 (Based on experience).</li><li>Commission Structure: Huge, uncapped bonuses on every successful transfer.</li><li>Earning Potential: Top performers can easily earn up to PKR 150,000+ per month.</li><li>Work-Life Balance: Saturday and Sunday Off (Fixed weekend holidays).</li><li>Career Growth: Fast track advancement opportunities into Quality Assurance, Campaign Training, or Team Management.</li></ul>Shift &amp; Operational Details<ul><li>Working Hours: 5:45 PM to 4:00 AM (Monday to Friday | Night Shift).</li><li>Location: Commercial Market, Rawalpindi.</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Calling Agent On FE | 70,000 Basic Salary | 1 Year Minimum Experience In Call Center

Hiring: Medicare VerifierWe are looking for experienced Medicare Verifiers to join our call center team. Candidates must have strong communication skills and hands-on experience with Medicare verification processes.Job Responsibilities:<ul><li>Handle inbound and outbound verification calls.</li><li>Verify customer eligibility for Medicare programs.</li><li>Confirm customer information accurately and efficiently.</li><li>Maintain compliance with company policies and call standards.</li><li>Ensure quality and accuracy during the verification process.</li></ul>Requirements:<ul><li>Minimum 6 months of Medicare verification experience.</li><li>Good communication and listening skills.</li><li>Ability to work in a fast-paced call center environment.</li><li>Basic computer and CRM knowledge.</li><li>Strong attention to detail.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Attractive incentives and bonuses.</li><li>Professional work environment.</li><li>Career growth opportunities.</li><li>daily weekly and monthly bonus plans</li></ul>Pay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>do you have any prior Call center experience ?</li></ul>Work Location: In person

Medicare VERIFIER( Call center Agent)

Hiring: Call Center Agent &ndash; FronterWe are looking for energetic and confident Call Center Agents (Fronters) to join our team. The ideal candidate should have excellent communication skills and the ability to generate quality leads through outbound calls.Job Responsibilities:<ul><li>Make outbound calls to potential customers.</li><li>Introduce company services and generate interest.</li><li>Transfer qualified leads to the verification department.</li><li>Maintain professional communication with customers.</li><li>Achieve daily and weekly targets.</li></ul>Requirements:<ul><li>Minimum 6 months of call center experience preferred.</li><li>Good English communication skills.</li><li>Confident and persuasive speaking skills.</li><li>Basic computer knowledge.</li><li>Ability to work in a target-based environment.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Attractive incentives and bonuses.</li><li>Career growth opportunities.</li><li>Professional and friendly work environment.</li></ul>Apply Now: 03344305255Pay: Rs35,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>do you have any prior call center experience?</li></ul>Work Location: In person

Fronter / CSR ( Night shift)