Qureos Mentor

Whataburger

<div><p>At Whataburger, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Manager. Operating Partners are coaches and mentors who provide development opportunities for their teams. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, &quot;ready for business.&quot;</p><div>
Responsibilities:<br>
<ul><li>Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger Core Values and Guiding Principles; inspires people and celebrates the team</li><li>Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes</li><li>Models High Performing Team behaviors and foster relationships through open and honest communications, coaching, and engagement</li><li>Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions</li><li>Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards</li><li>Demonstrates ownership for growing Managers' and Team Leaders' capabilities by creating tailored development plans and establishing effective feedback mechanisms</li><li>Trains and coaches Team Leaders and Managers, empowering them to lead their shift and focus on developing their Family Members</li><li>Coaches and encourages Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance</li><li>Demonstrates appreciation for the contribution of Family Members at all levels by recognizing best work through celebrating and sharing success stories</li><li>Identifies Managers, Team Leaders and Team Members with potential to progress to the next level</li><li>Works with the Family Member to develop the necessary skills and behaviors to be considered for promotion</li><li>Evaluates progress and provides feedback</li><li>Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant</li><li>Participates in inter-restaurant collaboration through sharing best practices, individual perspectives and supporting other restaurants in area</li><li>Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams</li><li>Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant</li><li>Recognize when customer preferences are changing and adjust service delivery to meet customer demands</li><li>Works with Managers and the Area Manager to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards of excellence</li><li>Develops the budget, expense plans, and sales goals as part of financial planning in order to achieve financial targets; manages profit and loss, oversee financial tasks such as cash reporting, labor, food expenses, repairs and maintenance</li></ul>
AGE:<br>
<ul><li>Must be at least 18 years of age</li></ul>
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EDUCATION:<br>
<ul><li>High school diploma/GED or equivalent work experience</li></ul>
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EXPERIENCE AND DEMONSTRATED BEHAVIORS:<br>
<ul><li>3-5 years&rsquo; experience in the restaurant industry preferred</li><li>Previous experience in a restaurant leadership position preferred</li><li>Demonstrated intermediate to advanced level of ability to communicate, influence, and negotiate decisions while motivating assigned staff</li><li>Demonstrated ability to work in a team environment</li><li>Demonstrated ability to observe and coach</li><li>Demonstrated ability to encourage open communication</li><li>Demonstrated ability to engage others in a team environment</li><li>Demonstrated ability to empower Managers and team members</li><li>Demonstrated ability to recognize and reward positive contributions by restaurant Family Members</li></ul>
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KNOWLDEGE, SKILLS, AND ABILITIES:<br>
<ul><li>Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred</li><li>Strong general knowledge of the organization and its functions</li><li>Strong general knowledge of working practices, procedures, and techniques</li><li>Intermediate to advanced understanding of budgetary concepts and procedures</li><li>Intermediate to advanced ability to delegate projects and get work done through others</li><li>Intermediate to advanced understanding of performance review process</li><li>Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation</li></ul>
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PROFESSIONAL CERTIFICATIONS:<br>
<ul><li>Food Safety Certification (may vary based on city, county, and state requirements)</li><li>Food Handler&rsquo;s Certification</li></ul>
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WORKING CONDITIONS/TRAVEL REQUIREMENTS:<br>
<ul><li>Exempt Family Members are expected to work the necessary time to satisfactorily fulfill job responsibilities
</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule with a minimum of 40 hours per work week and be able to work all shifts based on operational needs of the restaurant.</li><li>Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations</li><li>Working conditions exist to satisfactorily fulfill job responsibilities</li><li>Must possess a valid driver&rsquo;s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards, and maintain current automobile liability at minimum levels in their state of residence</li></ul>
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PHYSICAL REQUIREMENTS:<br>
<ul><li>Must be able to lift up to 50 lbs. on occasion</li><li>Must be able to stand during entire shift</li><li>Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion</li><li>Must be able to read (orders on tickets, menu board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items</li><li>Frequent washing of hands</li><li>Must be able to use computers, telephones, and office equipment</li></ul>
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This does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. BurgerWorks reserves the right to revise the position or to require that other or different activities be performed when circumstances change (e.g., emergencies, changes in personnel or workload, rush jobs, technological developments or other operational need).</div><p>
Competitive Bi-Weekly Pay
</p><p>Eligible for Monthly Performance Bonus
</p><p>Opportunities for Career Development and Growth
</p><p>Medical Benefits*
</p><p>401(k) Savings Plan*
</p><p>Quality Meal Program (Discounted Meals)
</p><p>Whataburger Family Foundation and Scholarship Program
</p><p>Ask about WhataGames!
</p><ul><li>based on eligibility requirements</li></ul></div>

Operating Partner

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Welcome to Whataburger Careers!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>
The Director, Category Management is responsible for leading and driving the category management of food related products. Works closely with Research and Development of the Whataburger Menu from innovation to execution. Oversees the procurement and supply of food related products within the categories assigned. Directs internal and external relationships with suppliers and contract management.<p></p><p><b>
Total Rewards:</b></p><ul><li>
Competitive Weekly Pay</li><li>
Bonus Program with 250% Upside Potential</li><li>
Performance for Pay Program &ndash; Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>
Opportunities for Career Development and Growth</li><li>
Healthcare and Life Insurance Benefits</li><li>
Paid Time Off - 5 Weeks on Day 1</li><li>
Flex Weeks - Remote Work Arrangement</li><li>
Paid Corporate Holidays</li><li>
401(k) Savings Plan with a Competitive Company Match</li><li>
Paid Parental Leave &ndash; Subject to Eligibility Requirements</li><li>
Short-Term Disability</li><li>
Long-Term Disability</li><li>
Scholarship Program - You and Your Dependents are Eligible!</li><li>
Whataburger Family Foundation (Hardship Grant Assistance)</li><li>
Discounted Meals For You and a Guest</li><li>
Wireless Service Discounts</li><li>
Computer &amp; Software Discounts</li><li>
Fitness / Gym Discounts</li><li>
Awards and Recognition For All You Do</li><li>
Retirement Celebration Program</li></ul><p></p><p><b>
Responsibilities:</b></p><p></p><p>
Leads the category management team process including:</p><ul><li>
Procures and supplies new products and new Limited Time Offers (LTOs)</li><li>
Directs supplier partners on product development needs of Whataburger</li><li>
Directs supply chain procurement and supply with suppliers and distribution</li><li>
Provides feedback to supplier partners quality, pricing, and supply forecasts</li><li>
Oversees the development of presentations for category management</li><li>
Oversees commodities on food categories and communicates to leadership market trends, demands, and pricing fluctuations</li><li>
Works closely with project management to deliver new products, contract management, and sustainability of current supplies</li><li>
Works closely with all departments for strategic planning and demand planning of food categories assigned</li></ul><p></p><p>
Serves as Business Sponsor for all category projects including secondary supplier and alternative supplier projects.</p><p>
Directs the continuous improvement of food categories, including food cost, supply, and supplier management.</p><p>
Leads the strategy and execution of the food categories assigned. Includes sourcing and analyzing external market reports and impacts to food cost.</p><p>
Works with Research and Development to direct and plan internal product presentations for various committees and meetings (Pre-SAS, SAS, Menu Strategy, FBM, Commodities Committee).</p><p>
Directs food related requests for proposals and contracts.</p><p>
Directs supplier ideation sessions including to align with Menu Strategy:</p><ul><li>
Selection of supplier partners to invite</li><li>
Evaluation and management of white paper ideation submissions</li><li>
Scheduling and organizing ideation presentation</li><li>
Provides feedback to supplier partner on results</li></ul><p></p><p>
Assumes additional responsibilities as assigned.</p><p></p><p><b>
Education</b><b>:</b></p><ul><li>
Bachelor&rsquo;s degree or any equivalent combination of educational and work experience required</li><li>
Master&rsquo;s degree preferred</li></ul><p></p><p><b>
Experience:</b></p><ul><li>
5+ years&rsquo; experience supervising others at various organizational levels, preferably at a regional or higher level</li><li>
9+ years&rsquo; experience as project or program director</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities:</b></p><ul><li>
Proficiency in MS Office Word, Excel, Outlook, Power Point, and Visio (as applicable)</li><li>
Proficiency in JD Edwards preferred (as applicable)</li><li>
Proficiency in Restaurant Operating, Back of House, and Point of Sales systems preferred</li><li>
Advanced ability to communicate, influence and negotiate decisions while motivating staff</li><li>
Advanced ability to create and implement given strategic direction</li><li>
Ability to work in a team environment</li></ul><p></p><p><b>
Working Conditions/Travel Requirements:</b></p><ul><li>
Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>
Must be able to report to work timely and as required by operational/business needs</li><li>
Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>
Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary</li></ul><p></p>
300 Concord Plaza Dr San Antonio TX 78216-6903</div>

Director, Category Management

Join Whataburger and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Whataburger

ABOUT_COMPANY

Operating Partner

Director, Category Management