Qureos Mentor

WOROOD

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 Content Team Lead
 
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 The role is responsible for developing and executing a content strategy aligned with Woroods brand identity, marketing objectives, and seasonal campaigns. This includes planning and managing monthly content calendars across digital platforms, ensuring consistency in tone, messaging, and visual direction, and collaborating closely with the marketing team to transform campaign goals into impactful content ideas.
 
 
 The Content Team Lead will oversee and support the content team, including copywriters, designers, and media production members, while providing creative direction across storytelling, campaigns, social media content, product highlights, and brand moments. The role involves leading creative processes for photoshoots, reels, videos, and editorial content, while continuously driving innovation in formats and creative approaches.
 
 
 Additionally, the position works closely with marketing to align content with performance goals, analyze campaign results, support product launches and sales initiatives, and stay informed on industry trends and competitor activity. Responsibilities also include reviewing and approving content, optimizing it for digital platforms and SEO, tracking KPIs, and generating insights for improvement.
 
 
 Candidates should hold a bachelors degree in a relevant field, have 4&ndash;7 years of experience in content or marketing roles, proven team leadership experience, strong creativity, excellent leadership skills, solid copywriting abilities, and the capacity to analyze and improve content performance.
 
 
 If you are interested, please send your CV and portfolio
 
 
 Hybrid
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content team leader

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 Job Summary:
 
 
 The Storekeeper is responsible for overseeing the storage and organization of hijab products to ensure easy accessibility and maintain product quality. The role includes managing inventory, ensuring data accuracy, and contributing to the operational goals of the company.
 
 
 Key Responsibilities:
 
 
 1. Inventory Management:
 
 
 Receive new shipments, verify their quality and quantity against invoices and
 
 
 purchase orders.
 
 
 Organize and store hijab products to ensure easy accessibility and maintain
 
 
 quality.
 
 
 Conduct regular inventory checks to ensure accurate stock levels.
 
 
 2. Product Organization:
 
 
 Arrange products based on categories (e.g., designs, colors, sizes).
 
 
 Label products clearly for easy identification.
 
 
 Monitor storage conditions to preserve fabric and color quality.
 
 
 3. Documentation and Reporting:
 
 
 Maintain accurate records of all warehouse activities (incoming and outgoing
 
 
 goods).
 
 
 Prepare periodic reports on inventory status and share them with management.
 
 
 Track important dates, such as new arrivals or promotional expirations.
 
 
 4. Coordination with Other Departments:
 
 
 Work with the sales team to promptly fulfill customer orders.
 
 
 Collaborate with the purchasing team to ensure adequate stock levels.
 
 
 Provide feedback on products that need reordering or replacement.
 
 
 5. Compliance with Safety and Quality Standards:
 
 
 Ensure products are stored in suitable conditions to avoid damage.
 
 
 Address any issues related to damaged or defective products promptly.
 
 
 6. Continuous Improvement:
 
 
 Suggest ideas to improve storage methods and reduce inventory errors.
 
 
 Use modern techniques, such as electronic inventory management systems, to
 
 
 enhance efficiency.
 
 
 Qualifications and Skills:
 
 
 Education: Minimum high school diploma (a certificate in warehouse management or
 
 
 supply chain is preferred).
 
 
 Experience: Previous experience in warehouse management or a similar role,
 
 
 preferably in the fashion or related industry.
 
 
 Technical Skills: Knowledge of inventory management software or Excel.
 
 
 Soft Skills:
 
 
 Accuracy and attention to detail.
 
 
 Strong organizational skills and the ability to work under pressure.
 
 
 Effective communication skills for collaboration with different teams.
 
 
 Key Success Metrics:
 
 
 Accurate inventory management with minimal discrepancies.
 
 
 Timely and efficient fulfillment of customer orders.
 
 
 Maintaining product quality and preventing damage.
 
 
 Improving the daily efficiency of warehouse operations.
 
 
 This role requires an organized and detail-oriented individual with strong time management
 
 
 skills who can work effectively in a team to achieve the companys operational goals in the hijab
 
 
 industry.
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Store Keeper

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 Job Description:
 
 
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 Handle day-to-day customer service inquiries across all channels (phone, email, chat, and face-to-face when needed), while owning complex, high-impact cases and supporting the team when required
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 Manage escalated customer complaints and complex cases, including hard calls, with confidence and empathy.
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 Communicate clearly and professionally, demonstrating sound judgment across all customer touchpoints.
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 Address cases raised from social media and other platforms, ensuring timely and appropriate resolution.
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 Manage order follow-ups and coordinate with logistics to resolve delivery delays or service issues.
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 Identify at-risk customers and apply retention-focused solutions to prevent churn.
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 Act as the first senior escalation point prior to management involvement, ensuring full case ownership.
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 Maintain brand tone and service standards in all customer interactions, including sensitive situations.
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 Monitor assigned ticket queues, prioritize cases effectively, and support SLA achievement through timely follow-up and resolution.
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 Proactively track open tickets, aging cases, and response times, escalating risks that may impact SLA performance.
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 Collect customer feedback and identify reasons for returns or dissatisfaction to support service improvement.
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 Identify when a case requires management escalation and coordinate accordingly with clear documentation.
 
 
 
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 </ul>
 Requirements:
 
 
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 5+ years of customer service experience, preferably within e-commerce, fashion, or international service environments.
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 Excellent verbal and written communication skills in Arabic and English.
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 Strong phone etiquette with the ability to manage challenging and escalated conversations.
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 Experience handling customer escalations, retention cases, and social media interactions.
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 High emotional intelligence and sound professional judgment, with a strong sense of ownership and the ability to manage customer interactions effectively.
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 Strong problem-solving skills with attention to detail and organization.
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 Ability to multitask and work under pressure in a fast-paced environment.
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 Passion for delivering high-quality customer experiences and driving customer loyalty.
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 Fluency in English is a must.
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 Experience in offshore or international customer service environments is a plus.
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 Familiarity with CRM platforms (e.g., Zendesk, Gorgias) is a plus.
 
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Senior Customer Service Agent

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 The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.
 
 
 
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 Core Responsibilities
 
 
 1. Daily Operations Management
 
 
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 Oversee end-to-end order processing from order release to final dispatch
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 Ensure daily dispatch targets are met based on order volume and SLAs
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 Plan manpower allocation according to workload and peak periods
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 Monitor workflow efficiency and remove operational bottlenecks
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 Ensure system data accuracy (order status, inventory movement, dispatch confirmation)
 
 
 
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 </ul>
 2. Team Leadership &amp; Supervision
 
 
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 Supervise Operations Specialists, Fulfillment, Packing, and QC teams
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 Assign daily tasks and clearly communicate priorities and deadlines
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 Conduct daily briefings and end-of-day reviews
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 Coach team members to improve productivity and accuracy
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 Manage attendance, shifts, rotations, and task coverage
 
 
 
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 3. Quality Control &amp; Compliance
 
 
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 Ensure all orders meet company quality, packing, and branding standards
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 Reduce picking, packing, and dispatch errors
 
 
 
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 2 / 3
 
 
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 Implement and enforce SOPs and operational guidelines
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 Conduct random audits on packed and dispatched orders
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 Ensure health, safety, and warehouse compliance standards are followed
 
 
 
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 4. Performance Monitoring &amp; KPIs
 
 
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 Track and analyze KPIs such as:
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 Orders dispatched per day
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 Order accuracy rate
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 Team productivity and efficiency
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 Prepare daily, weekly, and monthly performance reports
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 Identify performance gaps and create corrective action plans
 
 
 
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 </ul>
 5. Process Improvement &amp; Optimization
 
 
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 Identify inefficiencies in workflows and propose improvements
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 Support automation, system upgrades, and process standardization
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 Reduce operational costs without impacting quality or delivery timelines
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 Improve space utilization and picking/packing flow
 
 
 
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 6. Cross-Functional Coordination
 
 
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 Coordinate with Customer Service to resolve order issues and escalations
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 Work closely with Inventory, IT, and Finance teams to ensure data alignment
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 Communicate operational risks and capacity constraints to management
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 Support sales campaigns and promotions by planning operational capacity
 
 
 
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 7. Problem Solving &amp; Escalation
 
 
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 Act as the first escalation point for operational issues
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 Resolve urgent order delays, manpower shortages, and system errors
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 Take immediate corrective actions during peak periods
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 Ensure minimal operational disruption during crises
 
 
 
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 3 / 3
 
 
 Authority &amp; Decision-Making
 
 
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 Allocate manpower and assign shifts within approved limits
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 Approve task re-prioritization based on operational needs
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 Recommend hiring, training, or disciplinary actions
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 Escalate critical risks and resource gaps to Operations Manager
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 Required Qualifications &amp; Skills
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 Bachelors degree in Operations, Supply Chain, Business Administration, or related field
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 3&ndash;5 years of experience in operations, fulfillment, or logistics
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 Minimum 1&ndash;2 years in a supervisory or team leadership role
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 Strong leadership, communication, and decision-making skills
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 Preferred Experience with OMS, WMS, or ERP systems
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 Strong analytical and reporting skills
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 Ability to work under pressure in high-volume environments
 
 
 
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 Work Schedule
 
 
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 5 working days per week
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 Thursday and Saturday are rotational working days, based on operational needs
 
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Operations Team Leader

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 Job Description: Content Team Lead &ndash; Worood
 
 
 
 
 About The Role
 
 
 
 The Content Team Lead at Worood is responsible for shaping, managing, and elevating the brands creative voice across all platforms. This role combines strategy, creativity, leadership, and strong marketing fundamentals to ensure that every piece of content tells a compelling story and drives brand growth.
 
 
 
 Worood, an international Hijab brand is hiring
 
 
 Content Team lead&mdash; Worood
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Content Strategy &amp; Planning
 </li>
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 Develop a cohesive content strategy aligned with Woroods brand identity, marketing goals, and seasonal campaigns.
 </li>
 <li>
 Plan and oversee monthly content calendars across all digital platforms.
 </li>
 <li>
 Ensure consistency in tone, messaging, and visual direction across channels.
 </li>
 <li>
 Collaborate closely with the marketing team to translate campaign objectives into strong content concepts.
 </li>
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 Team Leadership &amp; Management
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 Lead, mentor, and empower the content team (copywriters, designers, media production team)
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 Provide ongoing feedback, training, and support to enhance team skills and performance.
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 Delegate tasks effectively and monitor workflow to ensure timely, high-quality output.
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 Foster a collaborative, inclusive, and creative team environment.
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 Creative Direction
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 Brainstorm and develop original ideas for storytelling, campaigns, social content, product highlights, and brand moments.
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 Direct the creative process for photoshoots, reels, videos, and editorial content.
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 Ensure all visuals and copy reflect the brands aesthetic, values, and emotional identity.
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 Push for innovation in content formats, styles, and creative approaches.
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 Marketing Integration
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 Partner with the marketing team to align content with performance goals, customer insights, and brand positioning.
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 Analyze campaign performance and content results to refine future strategies.
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 Ensure content supports sales initiatives, product launches, and engagement objectives.
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 Maintain awareness of industry trends, competitor activations, and emerging content styles.
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 Quality Control &amp; Optimization
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 Review and approve all content before publishing to maintain quality standards.
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 Optimize content for digital channels, including SEO, social algorithms, and platform best practices.
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 Track content KPIs and generate insights-based recommendations.
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 Cross-Functional Collaboration
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 Work with brand, product, and e-commerce teams to ensure content reflects product stories and customer needs.
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 Align with PR, influencers, and partnerships to ensure unified messaging.
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 Participate in campaign planning, brand events, and creative brainstorming sessions.
 
 
 
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 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
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 Educational &amp; Professional Background
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 Bachelors degree in Marketing, Mass Communication, Media, or a related field.
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 4&ndash;7 years of experience in content creation, marketing, or creative direction.
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 Proven experience leading a creative or content team.
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 Core Skills
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 Strong marketing foundation and understanding of digital marketing principles.
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 Excellent leadership, communication, and team management skills.
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 Creativity with the ability to conceptualize strong brand stories and visual ideas.
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 Strong copywriting and content development abilities.
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 Ability to analyze content performance and turn insights into improvements.
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 High attention to detail in both visual and written content.
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 Personal Attributes
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 A visionary, innovative thinker with a passion for storytelling.
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 Empathetic, inclusive leader who empowers creative talent.
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 Organized, proactive, and capable of managing multiple projects simultaneously.
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 Adaptable and solution-oriented in a fast-paced environment.
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 Strong aesthetic sense aligned with Woroods artistic and elegant identity.
 
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Content Team Leader