Qureos Mentor

WOROOD

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 Key Responsibilities:
 
 
 1. Inventory Management:
 
 
 Receive new shipments, verify their quality and quantity against invoices and
 
 
 purchase orders.
 
 
 Organize and store hijab products to ensure easy accessibility and maintain
 
 
 quality.
 
 
 Conduct regular inventory checks to ensure accurate stock levels.
 
 
 2. Product Organization:
 
 
 Arrange products based on categories (e.g., designs, colors, sizes).
 
 
 Label products clearly for easy identification.
 
 
 Monitor storage conditions to preserve fabric and color quality.
 
 
 3. Documentation and Reporting:
 
 
 Maintain accurate records of all warehouse activities (incoming and outgoing
 
 
 goods).
 
 
 Prepare periodic reports on inventory status and share them with management.
 
 
 Track important dates, such as new arrivals or promotional expirations.
 
 
 4. Coordination with Other Departments:
 
 
 Work with the sales team to promptly fulfill customer orders.
 
 
 Collaborate with the purchasing team to ensure adequate stock levels.
 
 
 Provide feedback on products that need reordering or replacement.
 
 
 5. Compliance with Safety and Quality Standards:
 
 
 Ensure products are stored in suitable conditions to avoid damage.
 
 
 Address any issues related to damaged or defective products promptly.
 
 
 6. Continuous Improvement:
 
 
 Suggest ideas to improve storage methods and reduce inventory errors.
 
 
 Use modern techniques, such as electronic inventory management systems, to
 
 
 enhance efficiency.
 
 
 Qualifications and Skills:
 
 
 Education: Minimum high school diploma (a certificate in warehouse management or
 
 
 supply chain is preferred).
 
 
 Experience: Previous experience in warehouse management or a similar role,
 
 
 preferably in the fashion or related industry.
 
 
 Technical Skills: Knowledge of inventory management software or Excel.
 
 
 Soft Skills:
 
 
 Accuracy and attention to detail.
 
 
 Strong organizational skills and the ability to work under pressure.
 
 
 Effective communication skills for collaboration with different teams.
 
 
 Key Success Metrics:
 
 
 Accurate inventory management with minimal discrepancies.
 
 
 Timely and efficient fulfillment of customer orders.
 
 
 Maintaining product quality and preventing damage.
 
 
 Improving the daily efficiency of warehouse operations.
 
 
 This role requires an organized and detail-oriented individual with strong time management
 
 
 skills who can work effectively in a team to achieve the company's operational goals in the hijab
 
 
 industry.
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Store Keeper

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 The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.
 
 
 Core Responsibilities
 
 
 1. Daily Operations Management
 
 
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 Oversee end-to-end order processing from order release to final dispatch
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 Ensure daily dispatch targets are met based on order volume and SLAs
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 Plan manpower allocation according to workload and peak periods
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 Monitor workflow efficiency and remove operational bottlenecks
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 Ensure system data accuracy (order status, inventory movement, dispatch confirmation)
 
 
 
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 </ul>
 2. Team Leadership &amp; Supervision
 
 
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 Supervise Operations Specialists, Fulfillment, Packing, and QC teams
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 Assign daily tasks and clearly communicate priorities and deadlines
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 Conduct daily briefings and end-of-day reviews
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 Coach team members to improve productivity and accuracy
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 Manage attendance, shifts, rotations, and task coverage
 
 
 
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 3. Quality Control &amp; Compliance
 
 
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 Ensure all orders meet company quality, packing, and branding standards
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 Reduce picking, packing, and dispatch errors
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 Implement and enforce SOPs and operational guidelines
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 Conduct random audits on packed and dispatched orders
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 Ensure health, safety, and warehouse compliance standards are followed
 
 
 
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 4. Performance Monitoring &amp; KPIs
 
 
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 Track and analyze KPIs such as:
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 Orders dispatched per day
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 Order accuracy rate
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 Team productivity and efficiency
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 Prepare daily, weekly, and monthly performance reports
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 Identify performance gaps and create corrective action plans
 
 
 
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 </ul>
 5. Process Improvement &amp; Optimization
 
 
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 Identify inefficiencies in workflows and propose improvements
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 Support automation, system upgrades, and process standardization
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 Reduce operational costs without impacting quality or delivery timelines
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 Improve space utilization and picking/packing flow
 
 
 
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 </ul>
 6. Cross-Functional Coordination
 
 
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 Coordinate with Customer Service to resolve order issues and escalations
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 Work closely with Inventory, IT, and Finance teams to ensure data alignment
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 Communicate operational risks and capacity constraints to management
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 Support sales campaigns and promotions by planning operational capacity
 
 
 
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 </ul>
 7. Problem Solving &amp; Escalation
 
 
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 Act as the first escalation point for operational issues
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 Resolve urgent order delays, manpower shortages, and system errors
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 Take immediate corrective actions during peak periods
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 Ensure minimal operational disruption during crises
 
 
 
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 Authority &amp; Decision-Making
 
 
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 Allocate manpower and assign shifts within approved limits
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 Approve task re-prioritization based on operational needs
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 Recommend hiring, training, or disciplinary actions
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 Escalate critical risks and resource gaps to Operations Manager
 
 
 
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 Required Qualifications &amp; Skills
 
 
 
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 Bachelors degree in Operations, Supply Chain, Business Administration, or related field
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 3&ndash;5 years of experience in operations, fulfillment, or logistics ( Fashion field )
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 Minimum 1&ndash;2 years in a supervisory or team leadership role
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 Strong leadership, communication, and decision-making skills
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 Preferred Experience with OMS, WMS, or ERP systems
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 Strong analytical and reporting skills
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 Ability to work under pressure in high-volume environments
 
 
 
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 </ul>
 Work Schedule
 
 
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 5 working days per week
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 Thursday and Saturday are rotational working days, based on operational needs
 
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 </ul>
</div>

Fashion Operations Team Lead

Operations Team Lead ( Fashion )

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 Job Description:
 
 
 
 Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy.
 
 
 Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation.
 
 
 Conduct outbound follow-up calls related to existing tickets to ensure issue resolution and customer satisfaction.
 
 
 Coordinate with internal teams to resolve customer issues efficiently.
 
 
 Track, update, and maintain accurate records of all customer interactions in CRM systems.
 
 
 Ensure timely responses across all platforms while maintaining brand tone and communication standards.
 
 
 Handle customer complaints and provide appropriate solutions within defined processes.
 
 
 Monitor pending and open tickets, ensuring proper follow-up and closure within agreed timelines.
 
 
 Identify recurring issues and escalate trends or system gaps to management.
 
 
 Support customer retention by ensuring a smooth and satisfactory resolution experience.
 
 
 
 Requirements:
 
 
 
 1&ndash;3 years of experience in customer service, preferably in back office, email, or ticket handling roles.
 
 
 Excellent written communication skills in Arabic and English.
 
 
 Good verbal communication skills for follow-up calls.
 
 
 
 Experience Handling Social Media And WhatsApp Customer Interactions.
 
 
 
 Strong organizational skills with the ability to manage multiple tickets simultaneously.
 
 
 Attention to detail and ability to document cases clearly and accurately.
 
 
 Ability to work under pressure and meet SLAs in a fast-paced environment.
 
 
 Basic problem-solving skills and a customer-focused mindset.
 
 
 Familiarity with CRM systems (e.g., Zendesk, Gorgias) is a plus.
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Customer Service Associate

Join WOROOD and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WOROOD

About Company

Store Keeper

Fashion Operations Team Lead

Operations Team Lead ( Fashion )

Customer Service Associate