Qureos Mentor

Xanterra

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people’s perspective through inspired travel.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
<b>Job Summary:</b><br>
The Senior Analyst, Data Science & Revenue Management, is a hybrid role that combines advanced analytics and data science with commercial decisionmaking in the cruise sector. This role spends approximately 65% of time applying analytics and data science to drive actionable business insights and 35% of time supporting revenue management functions (pricing, forecasting, deployment, and performance analysis). This individual will act as a bridge between business and data, translating commercial questions into analytical solutions and ensuring insights are practical, measurable, and adopted by stakeholders.
<br><br>
<b>Responsibilities (Text Only):</b><br>
Data Science & Analytics (approximately 65%)
<br><ul>
<li>Apply statistical analysis, forecasting techniques, and exploratory data analysis to business problems</li>
<li>Develop analytical models, dashboards, and tools to support revenue optimization</li>
<li>Implement and validate KPIs and measures on the centralized data model and semantic layer</li>
<li>Support validation and UAT of new data pipelines</li>
<li>Automate recurring analyses and reporting to improve efficiency and consistency</li>
<li>Validate data quality and ensure analytical outputs align with business reality</li>
<li>Communicate insights clearly through visualizations and executiveready summaries</li>
<li>Improve documentation and knowledge transfer for analytics consumers</li>
<li>Provide business intelligence through dashboards</li>
<li>Be an analytics partner for Accounting and Revenue translating business questions into analytical requirements and ensuring outputs align with approved definitions</li>
</ul>
Revenue Management (approximately 35%)
<br><ul>
<li>Support pricing, yield, and deployment decisions across itineraries, sailings, and cabin categories</li>
<li>Analyze booking trends, pickup, load factors, and revenue performance</li>
<li>Assist in demand forecasting, scenario analysis, and whatif modeling</li>
<li>Partner with commercial teams, as needed for to drive tactical and strategic decisions</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>5-8 years of data science, business intelligence, or revenue management experience</li>
<li>Bachelor’s degree in an analytical field (e.g. statisics, data science, revenue management)</li>
<li>Experience in Cruise, Travel, Hospitality, or transportation industry strongly preferred</li>
<li>Strong analytical, quantitative, and problem solving skills with a business mindset</li>
<li>Proficiency in analytical tools such as:</li>
<li>Python or R</li>
<li>SQL</li>
<li>BI and Data visualization (e.g. Power Bi, Tableau, etc)</li>
<li>Understanding of database structure and data management</li>
<li>Understanding of pricing, forecasting, and demand management concepts</li>
<li>Strong organization, technical aptitude, management and collaboration skills.</li>
<li>Ability to communicate complex analysis in clear, actionable terms</li>
</ul>
<b>Benefits:</b><br>
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><br>
<b>EEO:</b><br>
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Senior Analyst, Data Science & Revenue Management

<div>Overview:<div></div><div><b><br>
Live. Work. Explore. as a part of our Support Services team in Yellowstone National Park!</b></div><div></div><div><br>
Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! Our activities department offers unique services to enhance our guests' experiences through guided tours and entertainment! We&rsquo;re hiring a Director of Support Services to Live. Work. Explore. in Yellowstone!</div><div></div><div><b><br>
Job Summary:</b></div><div>
This role leads a diverse portfolio of operational departments, ensuring safe, efficient, and compliant transportation, support services, and recreational operations across Yellowstone. It is responsible for strategic planning, cross-functional collaboration, and driving operational excellence while supporting both guest experiences and employee services.</div><div></div><div><b><br>
The Details:</b><br>
Position Type: Full-Time, Year-Round<br>
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)</div><div></div><div><b><br>
Why Yellowstone National Park?</b><br>
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection&reg;, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.</div><div></div><div><b><br>
Life in Yellowstone:</b></div><ul><li>
Housing may not be included for this position. Most employees find housing in Gardiner, MT, Emigrant, MT or Livingston, MT</li><li>
All meals provided at low cost including breakfast, lunch, and dinner</li><li>
No Wyoming state taxes deducted from your paycheck</li><li>
A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities</li><li>
Meet people of all ages from all over the country and world!</li></ul><div><b>
Benefits:</b></div><br>
<ul><li>
Medical, Dental, Vision</li><li>
Paid Time Off and Holidays</li><li>
Disability Insurance</li><li>
401k with match</li><li>
Life and AD&amp;D Insurance</li><li>
Employee Assistance Program</li><li>
Wellness Programs</li><li>
Learning and Development Programs</li></ul><div><b>
Perks:</b></div><ul><li>
Free Yellowstone &amp; Grand Teton National Park pass</li><li>
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)</li><li>
Access to discounted services at Yellowstone Medical Clinics operated by STGi.</li><li>
Employee discounts at local gateway communities</li><li>
Retail, Lodging and Travel Discounts</li><li>
$350 Referral Bonus Program</li><li>
The adventure of a lifetime!</li></ul>
Responsibilities:
<ul><li><div>
Provide leadership and oversight for multiple operational areas, including Support Services, Transportation, Marina, and Corrals, ensuring effective daily operations and staff training.</div></li><li><div>
Develop and manage a comprehensive fleet maintenance program, including cost forecasting, lifecycle planning, and vehicle compliance with sustainability standards.</div></li><li><div>
Lead financial planning efforts, including annual budgets and capital expenditure plans for the department.</div></li><li><div>
Oversee vehicle specification, procurement, and lifecycle management across all departments.</div></li><li><div>
Collaborate cross-functionally with HR, Operations, Marketing, Engineering, and Sustainability to support employee transportation, guest services, and environmental initiatives.</div></li><li><div>
Ensure compliance with regulatory requirements (DOT, Coast Guard, National Park Service, and state agencies) and maintain accurate records and reporting.</div></li><li><div>
Manage relationships with unionized employees, third-party contractors, and key external stakeholders, including government agencies.</div></li><li><div>
Conduct facility inspections and implement continuous improvement practices to maintain safety, operational standards, and organizational effectiveness.</div></li></ul>
Qualifications:
<p>
Required:
</p><ul><li>Full-service hospitality management experience with five to seven years of senior level/executive leadership experience.</li><li>
Minimum of five years of fleet management experience.</li><li>
Excellent written and verbal communication skills, with experience in technical writing and public speaking. The Director must communicate effectively with both corporate and field employees to identify opportunities to minimize any negative impacts of Xanterra&rsquo;s business practices.
</li><li>Represent as a thought leader regarding environmental issues and eco-tourism, and must possess outstanding interpersonal and communication skills, including experience interacting with the media. This person must demonstrate political sensibility and be keenly sensitive to various constituencies and the diplomacy appropriate for each.
</li><li>The Director must be highly organized and have strong administrative and leadership skills, including experience with operating budgets and all related accountabilities.
</li><li>Experience in strategic and long-term planning.</li><li>
Knowledge and understanding of the National Park Service&rsquo;s &ldquo;NPS-48 Concessions Management Guidelines&rdquo;.
</li><li>Familiarity with laws and regulations as they relate to the hospitality industry, and an ability to keep abreast of this developing and complex field.
</li><li>Position requires a valid driver&rsquo;s license.</li><li>
Ability to live in a remote, seasonally cold, rural environment</li></ul><div>
Preferred (if applicable):
</div><ul><li>Passion for National Parks, customer and employee experiences, and embracing the history of Yellowstone.</li><li>
Experience with corral, marina, and/or winter recreation operations.</li><li>
Bachelor&rsquo;s degree or equivalent experience in related field.</li></ul><div>
Physical Requirements include:</div><ul><li>
Ability to sit for long periods of time.
</li><li>Ability to work in a higher altitude environment with changing weather conditions and temperatures.</li><li>
Ability to climb stairs.
</li><li>Ability to lift boxes of materials in weight up to 50 lbs.</li><li>
Ability to walk, reach, kneel, crawl, lay on stomach, and/or stand as necessary to perform job duties as noted.</li></ul><div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div></div>

Director of Support Services - Yellowstone National Park

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
<br><br>
This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home!
<br><ul>
<li>We work in an INBOUND call center environment.</li>
<li>We are surrently seeking to fill open shifts for weekends and evenings.</li>
<li>This position is CUSTOMER SERVICE ORIENTED– this is not a sales focused role. (Although some sales calls will be handled, creating an opportunity for extra commission!)</li>
<li>Windstar will provide all the equipment you will need!</li>
<li>You must have access to a hard wired internet connection</li>
<li>Please note: Although we work remotely, it is not a suitable replacement for dependent care.</li>
</ul>
See what our team members have to say about this great opportunity!
<br><ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
<br>AR, AZ, CO, FL, LA, MN, TX, and WI.
<br><br>
Windstar Cruises is an Equal Opportunity Employer
<br><br>
<b>Responsibilities (Text Only):</b><br>
<ul>
<li>Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy.</li>
<li>Process reservations, revisions, cancellations, booking notes and all aspects of the bookings using reservation system.</li>
<li>Apply company policy effectively to bookings.</li>
<li>Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.</li>
<li>Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.</li>
<li>Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.</li>
<li>Perform sales call backup to Reservations in peak calls time, as directed by management.</li>
<li>Adhere to company policy and procedure.</li>
<li>Demonstrate a strong functional knowledge of the Windstar product.</li>
<li>Advise supervisor of all problems and recommended resolution in a timely manner.</li>
<li>Assist Guest’s or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems.</li>
<li>Other duties as assigned by management.</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>Cruise or tour operations / reservations experience preferred but not required.</li>
<li>Previous customer service experience preferred.</li>
<li>Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.</li>
<li>Capability to organize and manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>A basic understanding in all Microsoft Office programs.</li>
</ul>
<b>BENEFITS:</b> For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><b>EEO:</b> Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Customer Service Representative (Remote)

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people’s perspective through inspired travel.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
<b>Job Summary:</b><br>
We are seeking an Analyst – Customer Insights & Data Analytics to join our Revenue Management team! This Analyst role is responsible for transforming data into actionable insights that support vacation planning, customer demand, and commercial decisionmaking. This role sits within a centralized team of Data Analysts and Data Scientists, sharing common data assets, tools, and standards, while maintaining a dedicated partnership with the Vacation Planning team. The ideal candidate has a strong data analytics or data science background, is comfortable working with business stakeholders, and excels at turning complex data into clear, decisionready insights. This role is crucial in driving data-informed and AI augmented decision-making across inbound, outbound, and onboard service & sales operations. The individual will also have projects related to data science structure and analytics automation.
<br><br>
<b>Responsibilities (Text Only):</b><br>
Business Intelligence, Data Science, & Analytics
<br><ul>
<li>Apply statistical analysis, forecasting techniques, and exploratory data analysis to business problems</li>
<li>Develop analytical models, dashboards, and tools to support revenue optimization</li>
<li>Design, build, and maintain dashboards, reports, and selfservice analytics to support business decisionmaking</li>
<li>Analyze customer behavior, booking patterns, preferences, and trends related to vacation planning</li>
<li>Translate business questions into analytical approaches and data requirements</li>
<li>Ensure data accuracy, consistency, and alignment with enterprise metrics and definitions</li>
<li>Automate recurring reports and analyses to improve efficiency and scalability</li>
<li>Validate data quality and ensure analytical outputs align with business reality</li>
<li>Communicate insights clearly through visualizations and executiveready summaries</li>
<li>Improve documentation and knowledge transfer for analytics consumers</li>
</ul>
Vacation planning support
<br><ul>
<li>Act as a primary analytics partner to the Vacation Planning team.</li>
<li>Support planning, forecasting, and performance analysis related to vacation products, itineraries, destinations, and customer journeys.</li>
<li>Provide insights into demand drivers, conversion, customer engagement, product performance, and incentive payments.</li>
<li>Assist with adhoc analysis, presentations, and executive summaries for planning and commercial reviews.</li>
<li>Proactively identify opportunities to improve planning decisions through data.</li>
<li>Leverage AI tools and advanced analytics to uncover customer behavior patterns, booking trends, and revenue opportunities.</li>
<li>Develop customer insights frameworks that translate raw data into meaningful, actionable business recommendations.</li>
<li>Deliver proactive, forward-looking insights (not just retrospective reporting), including predictive indicators for sales performance, staffing needs, and guest demand.</li>
<li>Integrate AI capabilities into dashboards (e.g., trend detection, anomaly alerts, next-best-action recommendations).</li>
<li>Continuously evolve dashboards to include predictive analytics, scenario modeling, and automated insights generation.</li>
<li>Train team leads, supervisors, and managers on how to interpret dashboard and leverage insights.</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>Minimum of 3-5 years of data science, business intelligence, or vacation planning / call center experience</li>
<li>Bachelor’s degree in an analytical field (e.g. statisics, data science, data analytics)</li>
<li>Experience in Cruise, Travel, Hospitality, or transportation industry strongly preferred</li>
<li>Experience in a sales environment or call center beneficial but not required</li>
<li>Strong analytical, quantitative, and problem solving skills with a business mindset</li>
<li>Proficiency preferred in analytical tools such as:</li>
<li>Python or R</li>
<li>SQL</li>
<li>BI and Data visualization (e.g. Power Bi, Tableau, etc)</li>
<li>Understanding of database structure and data management</li>
<li>Understanding of forecasting and demand management concepts</li>
<li>Strong organization, technical aptitude, management and collaboration skills.</li>
<li>Ability to communicate complex analysis in clear, actionable terms</li>
</ul>
<b>Benefits:</b><br>
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><br>
<b>EEO:</b><br>
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Analyst, Customer Insights & Data Analytics

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
See what our team members have to say about this great opportunity!
<br><ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
<br>AR, AZ, CO, FL, LA, MN, TX, and WI.
<br><br>
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
<br><br>
<b>Responsibilities (Text Only):</b><br>
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
<b>BENEFITS:</b> For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><br>
<b>EEO:</b> Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
<br><br>
<b>Work Environment:</b> Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations Agent

Join Xanterra and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Xanterra

About Company

Senior Analyst, Data Science & Revenue Management

Director of Support Services - Yellowstone National Park

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Analyst, Customer Insights & Data Analytics

Operations Agent