Qureos Mentor

<div><p>XPO India Shared Services</p><div></div><div><b><br>
Logistics done differently.</b></div><div>
Join XPO Logistics, a company named among the world&rsquo;s most admired by Fortune and one of America&rsquo;s best employers by Forbes. As the Specialist, Customer Service, you are the primary contact for managers, employees, and even other HR professionals across the company tasked with handling day-to-day questions and requests regarding HR/Payroll and company policies, processes, tools, and programs. In addition to providing information and guidance, Specialists - Customer Service perform basic transactions in the HR system of record (e.g., SuccessFactors). Maintain the utmost confidentiality in dealing with employee records and business information. If you&rsquo;re looking for a growth opportunity and a better lifestyle, join us at XPO.</div><div></div><div><b><br>
Pay, benefits and more.</b></div><div>
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.</div><div><b><br>
</b></div><div><b>What you&rsquo;ll do on a typical day:</b></div><ul><li>
Answers general questions regarding portal navigation, HR applications use, and HR/Payroll policies and procedures.</li><li>
Demonstrate excellent customer service according to established call quality standards and management direction.</li><li>
Execute transactions (e.g., transfer, address change, voluntary separation, work schedule change, other personnel data changes) as assigned according to proper procedure, policy, and direction.</li><li>
Probe to understand customer needs for requests that are out of scope. Edit, route, resolve, and/or close cases according to established case quality standards and management direction.</li><li>
Ensure complete and accurate documentation of all customer requests in the case management tool.</li><li>
Demonstrated ability to de-escalate customer issue/scenarios.</li><li>
Appropriately communicate new call topics, trends or unusually high demand.</li><li>
Seek guidance as needed or directed from Senior CSAs, supervisors, or managers to assure that customer calls and cases are handled appropriately.</li><li>
Transfer or escalate more complex, critical, and/or confidential inquiries/requests to management or Tier 2 Human Resources Shared Service Center teams as appropriate.</li><li>
Consistently meet all customer satisfaction and productivity standards.</li></ul><div><b>
What you need to succeed at XPO:</b></div><div>
At a minimum, you&rsquo;ll need:</div><ul><li>
1-year related experience</li><li>
Experience with Microsoft Office products such as Word, PowerPoint and Excel.</li></ul><div>
It&rsquo;d be great if you also have:</div><ul><li>
Associates or bachelor&rsquo;s degree in Business, Human Resources or similar field.</li><li>
3+ years related experience</li><li>
Experience with HRIS systems such as SuccessFactors</li></ul><p>
Be part of something big</p></div>

Specialist, Customer Service

<div><div><b>What you&rsquo;ll need to succeed as a Senior Manager, Marketing (Brand Marketing &amp; Customer Engagement) at XPO</b></div><div>
At a minimum, you&rsquo;ll need:</div><ul><li>
Bachelor&rsquo;s degree or equivalent work and/or military experience</li><li>
5 years of experience in marketing, communications, or brand roles with direct exposure to sales support or customer engagement.</li><li>
Strong project management skills with the ability to juggle multiple priorities.</li><li>
Exceptional writing and storytelling ability; skilled at turning complex services into simple, customer-focused messages.</li><li>
Experience partnering cross-functionally with Sales, Sales Operations, IT, Communications, and Creative teams.</li><li>
Experience with marketing and customer engagement tools, including <b>Salesforce, Pardot, Jasper-AI, Canva, Google Analytics, </b>Showpad, etc.
</li><li>Comfort working independently, with a proactive and solutions-oriented mindset.</li></ul><div>
Preferred qualifications:</div><ul><li>
7+ years of marketing and/or marketing operations experience</li></ul><ul><li>
A keen eye for creating and finalizing professional-looking branded collateral and assets</li><li>
Master&rsquo;s degree in marketing, business administration, supply chain, economics, or logistics</li></ul><ul><li>
Sales experience</li><li>
Experience in transportation, logistics or B2B services is a plus</li></ul><div></div><div><b><br>
About the Senior Manager, Marketing (Brand Marketing &amp; Customer Engagement) job</b></div><div>
Pay, benefits and more:</div><ul><li>
Competitive compensation package</li><li>
Full health insurance benefits available on day one</li><li>
Life and disability insurance</li><li>
Earn up to 15 days of PTO over your first year</li><li>
9 paid company holidays</li><li>
401(k) option with company match</li><li>
Education assistance</li></ul><div></div><div><br>
What you&rsquo;ll do on a typical day:</div><ul><li>
Lead strategic initiatives that strengthen customer connections and provide the sales team with the tools they need to succeed.</li><li>
Collaborate with partners across Sales, Sales Operations, Brand, Creative, and IT. You will be responsible for developing and delivering marketing materials and engagement strategies that build stronger customer relationships, support sellers and drive growth.</li><li>
You will focus on three core areas:</li></ul><div></div><div><b><br>
Sales Enablement &amp; Collateral
</b></div><ul><li><b>Audit and assess existing sales enablement materials in close partnership with Sales and Sales Operations</b>. Identify gaps, redundancies and opportunities to improve clarity, accuracy, and impact. Measure success with clear metrics around usage, adoption and seller satisfaction.</li><li><b>
Develop and execute a strategy to update and modernize collateral</b>, ensuring content is engaging, brand-aligned and highlights how our best-in-class solutions address customer challenges. Measure success by improved seller adoption and positive customer feedback.</li><li><b>
Create a centralized, user-friendly hub</b> for sales content that is well-organized, easily accessible and consistently maintained. Measure success by ease-of-access, reduced search time for sellers and increased usage rates.</li><li><b>
Establish and manage a go-forward process</b> for regularly reviewing and refreshing materials, incorporating timely updates and ensuring alignment with evolving business priorities. Measure success by frequency of updates and percentage of total content audited and/or updated over first six months in role.</li></ul><div><b>
Customer Engagement Content &amp; Campaigns</b></div><ul><li><b>
Lead the development of customer-facing content and assets</b>, including pitch decks, one-pagers, email templates, website copy, customer value proposition, proof points, case studies, blogs, etc. Ensure every deliverable is engaging, brand-aligned and sales-driven.</li><li><b>
Own the creation and execution of a quarterly customer newsletter and product-specific campaigns</b>, driving consistent, high-quality engagement and strengthening customer relationships. Measure success by open rates, click-throughs and subscriber growth.</li><li><b>
Partner closely with Communications, Sales, and Sales Operations</b> to gather input, align on messaging, and ensure all materials meet both strategic and tactical needs, while serving as the ultimate owner of each deliverable.</li><li><b>
Build a clear review and approval process</b> with stakeholders to ensure accuracy, timeliness, and relevance, while maintaining accountability for on-time delivery and quality standards.</li><li><b>
Measure content effectiveness through seller adoption, customer engagement metrics and sales impact</b>. Use data and feedback loops to continually refine messaging and formats for maximum resonance.</li></ul><div><b>
Industry Event Strategy</b></div><ul><li><b>
Own the communications and marketing strategy for signature industry events</b>, including pre-event customer outreach, on-site engagement materials, and post-event follow-up campaigns that drive measurable sales and specific outcomes.</li><li><b>
Develop targeted event content and assets</b>, such as invitations, customer emails, pitch decks, collateral, and post-event summaries, that highlight our value propositions and reinforce brand positioning.</li><li><b>
Ensure events are leveraged as opportunities to deepen customer relationships, attract new prospects, and generate pipeline,</b> with success measured by seller feedback, customer engagement and sales conversion metrics.</li><li><b>
Collaborate closely with Sales, Sales Operations, Communications, and Brand teams</b> to align messaging, deliver cohesive experiences, and maximize the impact of event-related content.</li><li><b>
Create a structured approach to measuring event ROI</b>, tracking engagement, follow-up actions, and business impact to continuously refine communications strategies for future events.</li><li>
With success in the first year, this role could expand with additional focus on <b>lead generation initiatives</b>, including:</li></ul><ul><li>
Digital marketing and campaigns</li><li>
Account-based marketing</li><li>
Vertical-specific campaigns for top industries</li></ul><p></p><p><b><br>
About XPO</b></p><p>
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you&rsquo;re looking for a growth opportunity, join us at XPO.</p><p></p><p><br>
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.</p><p></p><p><br>
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.</p><p></p><p><br>
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.</p></div><p></p>

Senior Manager, Marketing - Hybrid

<div><div><b>What you&rsquo;ll need to succeed as a Shop Customer Service Representative at XPO</b></div><div>
Minimum qualifications:</div><ul><li>
2 years of customer service experience</li><li>
Strong computer skills, including Microsoft Office</li><li>
Available to work a variety of shifts, including days, and occasional after-hours and/or weekends</li></ul><div></div><div><br>
Preferred qualifications:</div><ul><li>
Transportation industry experience</li><li>
Experience in a vehicle maintenance shop</li><li>
Excellent verbal and written communication skills</li></ul><div></div><div><b><br>
About the Shop Customer Service Representative job</b></div><div>
Pay, benefits and more:</div><ul><li>
Expected pay range: $22.89 to $26.27 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.</li><li>
Full health insurance benefits on day one
</li><li>Life and disability insurance
</li><li>Earn up to 7 days PTO over your first year
</li><li>Earn up to 6 days of paid sick and safe leave per year</li><li>
9 paid company holidays
</li><li>401(k) option with company match
</li><li>Education assistance</li></ul><div><br>
</div><div>What you&rsquo;ll do on a typical day:</div><ul><li>
Act as a liaison between shop management, external vendors and category management</li><li>
Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)</li><li>
Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices</li><li>
Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts</li><li>
Monitor work orders to ensure parts are checked out properly</li><li>
Monitor various reports to ensure compliance</li><li>
Create and close purchase orders</li><li>
Create Pro numbers to track shipments</li><li>
Set up invoices to be paid and coordinate with A/P to ensure timely remittance</li><li>
Other tasks and responsibilities related to supporting the shop staff</li></ul><div></div><div><br>
Shop Customer Service Representatives are required to:</div><ul><li>
Safely move and/or stand for extended periods of time in a shop and office setting</li><li>
Tolerate occasional loud noise levels
</li><li>Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
</li><li>Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties</li><li>
Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed</li></ul><p></p><p><b><br>
About XPO</b></p><p>
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you&rsquo;re looking for a growth opportunity, join us at XPO.</p><p></p><p><br>
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.</p><p></p><p><br>
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.</p><p></p><p><br>
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.</p></div><p></p>

Parts Associate - Diesel Shop

<div><div><b>What you&rsquo;ll need to succeed as a Senior Human Resources Generalist at XPO</b></div><div>
Minimum qualifications:</div><ul><li>
Bachelor&rsquo;s degree or equivalent related work or military experience</li><li>
2 years of HR experience, including compensation, HRIS administration, HR management and employee relations with at least 1 year of professional recruitment experience
</li><li>Experience working in HRIS and time/attendance systems</li><li>
Experience with Microsoft Office (Word, Excel and PowerPoint)</li></ul><div>
Preferred qualifications:</div><ul><li>
Demonstrated expertise in advanced internet searching, researching candidates
</li><li>Professional HR certification</li><li>
Experience in working in manufacturing/warehouse facilities
</li><li>Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for the intended audience</li><li>
Able to work independently under tight deadlines in a rapidly changing environment</li></ul><div><b><br>
</b></div><div><b>About the Senior Human Resources Generalist job</b></div><div>
Pay, benefits and more:</div><ul><li>
Competitive compensation package</li><li>
Full health insurance benefits are available on day one</li><li>
Life and disability insurance</li><li>
Earn up to 15 days of PTO over your first year
</li><li>9 paid company holidays</li><li>
401(k) option with company match</li><li>
Education assistance</li><li>
Opportunity to participate in a company incentive plan</li></ul><div></div><div><br>
What you&rsquo;ll do on a typical day:</div><ul><li>
Work closely with the operations team and provide counsel and guidance regarding policies, procedures and state and federal regulatory compliance requirements</li><li>
Assist functional department teams with performance management, including delivering disciplinary action for employees</li><li>
Energize HR initiatives as they relate to performance management, employee engagement, diversity and inclusion, program development and rollout</li><li>
Successfully manage employee relations/ethics issues in a timely manner
</li><li>Coach leaders through performance management processes and effectiveness
</li><li>Provide training as required to support the learning and development team
</li><li>Establish relationships with functional department teams to guide staffing and strategic workforce planning initiatives</li><li>
Energize employee engagement and satisfaction throughout the team</li></ul><div></div><div><br>
Annual Salary Range: $87,649 to $109,562 Actual compensation may vary due to factors such as experience and skill set. This is an incentive-based position, which may include bonuses, incentive or commission plans.</div><p></p><p><b><br>
About XPO</b></p><p>
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you&rsquo;re looking for a growth opportunity, join us at XPO.</p><p></p><p><br>
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.</p><p></p><p><br>
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.</p><p></p><p><br>
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.</p></div><p></p>

Senior Human Resources Generalist

Join XPO and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

XPO

ABOUT_COMPANY

Specialist, Customer Service

Senior Manager, Marketing - Hybrid

Parts Associate - Diesel Shop

Senior Human Resources Generalist