Qureos Mentor

Xpress Wellness Urgent Care

<div>Description:

Position Summary:
The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
Duties and Responsibilities:
<ul><li>Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.</li><li>
Obtains registration data, insurance information, and photo ID at each encounter.</li><li>
Promptly and accurately enters patient data into the computer system.</li><li>
Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
</li><li>Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.</li><li>
Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
</li><li>Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
</li><li>Assists other staff when needed in a positive, team-centered manner.</li><li>
Assist in scheduling and following up on provider referrals.
</li><li>Ensures lobby remains clean and stocked with necessary items.
</li><li>Seeks out methods and practices to minimize financial risk.</li><li>
Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
</li><li>The Clinic staff may also include ancillary personnel who are supervised by the professional staff.</li><li>
Other duties as assigned. This is a safety-sensitive and confidential position.</li></ul> 
Qualifications:
<ul><li>Education:</li><li>
High School Diploma or equivalent required, Associates preferred.</li><li>
Licenses/Certification:</li><li>
Must obtain and maintain a current certification in BLS.</li><li>
Experience:</li><li>
1-3 years prior medical office experience is preferred.</li><li>
Skills:</li><li>
Understanding of medical coding and billing.</li><li>
Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.</li><li>
Competent with common PC applications including Internet, Email, and Microsoft Office.
</li><li>Ability to supervise, train, and evaluate new and current provider staff.</li></ul>
Working Conditions:<ul><li>
May be exposed to/occasionally exposed to patient elements.</li><li>
Subject to varying and unpredictable situations and interruptions.</li><li>
Occasionally subjected to irregular hours.</li><li>
Occasional pressure due to a fast-paced environment.</li><li>
The position may require lifting, carrying, or pushing equipment or patients.</li></ul>
Requirements:

Physical Requirements:<ul><li>
Must be able to see with corrective eyewear.</li><li>
Must be able to hear clearly with assistance.</li><li>
May be exposed to infectious and contagious diseases.</li><li>
May be in contact with patients under a wide variety of circumstances.</li><li>
Able to handle emergency or crisis situations.</li><li>
Will be required to wear protective equipment as necessary.</li><li>
Ability to escort or transport patient by wheelchair or stretcher</li><li>
Frequently: Sitting, walking, standing.</li><li>
Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling.</li><li>
Ability to lift 15-20 pounds</li></ul></div>

Medical Receptionist - PRN (As Needed)

<div>Position Summary:
The Medical Assistant assists the provider in the examination and treatment of patients, following established standards and practices, as directed by the clinic provider. Employees will ensure patient confidentiality at all times. Employees may be tasked to assist in other areas of the clinic as needed, such as Front Office responsibilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
Duties and Responsibilities:
<ul><li>Greets patients in the waiting area in a courteous, professional manner, ensures patient flow runs smoothly and efficiently, and escorts patients to the discharge counter after treatment.
</li><li>Obtains patient history: assesses/triages patient, measures vital signs, and records information on patient chart.
</li><li>Explains treatment procedures and prepares patient and exam room for examination by provider.</li><li>
Positions instruments and equipment and hands to provider when directed. Cleans and sterilizes instruments and equipment after use.
</li><li>Administers injections, medications, eye and ear irrigations, and enemas, dresses/bandages wounds and incisions, draws blood, and assists provider with any procedures, as directed. All actions taken are by provider orders only.
</li><li>Performs diagnostic tests including eye exam, electrocardiograph, defibrillator, cardiac monitor, oxygen equipment, pulse ox, peak flow, and inhalation treatment equipment.
</li><li>Performs CLIA-waived lab tests, draws blood, and collects, labels, and processes lab specimens for send-out.
</li><li>Performs occupational medicine protocols, using proper techniques and guidelines.</li><li>
Ensures preparation for pick-up and shipment to the appropriate laboratory.
</li><li>Correctly prepares and administers medication. Uses patient identifiers prior to administration of medication. Documents administration in required logs.</li><li>
Removes sutures and/or staples and changes sterile and non-sterile dressing.
</li><li>When applicable, performs basic x-rays or assists Radiology Technician with x-ray set up.</li><li>
Completes medical chart to include medical services rendered, test results, and supplies used.
</li><li>Performs patient callbacks, arranges for referrals and testing, and schedules follow-up appointments.
</li><li>Monitors disposable inventory and places orders for medical supplies and pharmaceuticals.</li><li>
Performs quality checks on medical equipment to ensure equipment is in good working order.
</li><li>Assists with registration and performs additional clerical duties when necessary.
</li><li>Other duties as assigned. This is a safety-sensitive position.</li></ul> 
Qualifications:
<ul><li>Education:</li><li>
High School Diploma or equivalent. Graduate of an accredited program for Medical Assistant preferred.</li><li>
Licenses/Certification:</li><li>
MA course completion certification preferred.</li><li>
Must obtain and maintain a current certification in BLS.</li><li>
Experience:</li><li>
2 years of Medical Assistant experience preferred.
</li><li>Skills:</li><li>
PC skills or applicable computer experience.</li><li>
Ability to accurately read and write medical terminology.</li><li>
Ability to work all shifts.</li><li>
Ability to escort or transport patient by wheelchair or stretcher.</li><li>
Detail-oriented with excellent interpersonal communication skills.</li></ul></div>

Licensed Practical Nurse or Medical Assistant - Part Time

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Xpress Wellness Urgent Care

About Company

Medical Receptionist - PRN (As Needed)

Licensed Practical Nurse or Medical Assistant - Part Time