Qureos Mentor

Yale New Haven Health

<div>Overview:
<div>
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
As a member of a High Reliability Organization (HRO), all employees are expected to practice CHAMP and STAR behaviors with the end goal of patient safety as the top priority. Individuals shall embody and uphold the ideals of the YNHHS Standards of Professional Behavior as well as practice and promote patient-centered care. This position will assist the pharmacist in all aspects of prescription preparation and delivery, including data processing, inventory management, prescription preparation, customer service, and department maintenance.<br>
<br>
EEO/AA/Disability/Veteran</div>
Responsibilities:
<ul><li><div>1. 1. Prescription Processing &amp; Preparation (35%) ? Accurately and efficiently locate and enter patient demographic information into pharmacy computer systems. ? Ensure accurate transcription of new medication orders and processing of refill requests ? Perform necessary mathematical calculations to ensure proper dosage, directions, and quantity entered and selected. ? Assist in third party prescription adjudication, working closely with third party payers, medical providers, and patients to resolve issues. ? Assist in prescription cost management by investigating copay assistance, discount cards, manufacturer coupons, 340-b pricing options, etc. ? Accurately and efficiently pick, prepare, package, and label prescription medications for verification by the pharmacist. ? Assist in the preparation and packaging of LTC prescriptions according to all regulations and policies of the department, including use of blister packaging device.</div></li><li><div>
2. 2. Customer Service and communication (30%) ? Assist patients in a timely and courteous manner with register transactions ? Assist patients in a timely and courteous manner with telephone calls ? Assist patients with OTC product location ? Responding to nursing, provider, and other members of the medical team via telephone, in-person, or electronically. Appropriately manage, triage, and follow up on various inquiries in a timely and professional manner to ensure accurate and safe medication or information delivery. ? Adhere to HIPAA guidelines in all forms of communication ? Awareness of all of the &quot;non-negotiables&quot; (10/5 rule, no venting, library voices, AIDET and the Pledge to Service of Excellence).</div></li><li><div>
3. 3. Department Maintenance (20%) ? Maintain a clean work environment ? Ensure compliance with all regulatory requirements pertaining to record keeping and retention ? Maintain a proper stocking of all pharmacy items and supplies required for prescription preparation ? Assist in opening and closing procedures of pharmacy department</div></li><li><div>
4. 4. Inventory management (15%) ? Assist in the maintenance of over the counter merchandise, including stocking, pricing, ordering, facing, and removal of outdated items. ? Ensure proper medication movement through rotation of stock based on expiration dates and usage patterns ? Remove expired medications or soon-to-be-expiring medications from inventory as per departmental guidelines. ? Properly receive medications from wholesaler and replenish pharmacy stock accurately ? Perform daily cycle counts as appropriate to maintain accurate inventory information to avoid out of stock situations. ? Identify items for reordering and assist in placing daily order via wholesaler</div></li></ul>
Qualifications:
<div>
EDUCATION</div><div></div><div><br>
High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associate's degree program, or pharmacy technician program.</div><div></div><div><br>
EXPERIENCE</div><div></div><div><br>
6-months Pharmacy technician experience or healthcare experience required, specialty/retail experience preferred. (Successful completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.) Excellent customer service and communication skills are required.</div><div></div><div><br>
LICENSURE</div><div></div><div><br>
Pharmacy Technician Certification Board (PTCB) Certification State of Connecticut Department of Consumer Protection Pharmacy Technician license</div><div></div><div><br>
SPECIAL SKILLS</div><div></div><div><br>
Strong customer service skills and independent problem solving is a requirement. Must have excellent verbal and written communication skills and the ability to prioritize and multitask/change tasks frequently and quickly. Must be competent with Microsoft Office applications, including Excel. Strong time management and organizational skills required. Flexibility and eagerness to learn as well as being proactive in approaching the varying needs of our patient population</div><div></div><div><br>
PHYSICAL DEMAND</div><div></div><div><br>
Employee must be flexible with scheduling, working evening, holiday, and weekend shifts as business needs demand. Ability to lift and transport light boxes and totes (up to 20 lbs) and be able to be on feet and move around pharmacy and hospital for majority of shift.</div></div><div></div>

Pharmacy Technician - Retail Old Saybrook

Pharmacy Technician - Retail

<div>Overview:
<div>
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
As members of a High Reliability Organization (HRO), all employees are expected to practice CHAMP and STAR Behavior with the end goal of patient safety as the top priority. Individuals shall embody and uphold the ideals of the YNHHS Standards of Professional behavior, as well as practice and promote patient -centered care and fiscal responsibility outlined in the responsibilities below. Perform technical duties associated with the delivery of pharmaceutical services, including, but not limited to: medication distribution, inventory management, Cross-Functional Proficiency, Technical Expertise, and other duties, within scope of practice, as dictated by departmental need.<br>
<br>
EEO/AA/Disability/Veteran</div>
Responsibilities:
<ul><li><div>1. Medication Distribution 1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate storage area of patient care units, including, but not limited to: automated dispensing cabinets (ADC), medication storage refrigerator. 1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe) 1.3 Demonstrate proficiency and timeliness in the fulfillment, sorting and delivery of medication orders relating to: stat orders, new orders, refills, stock outs, transfers, recalls. 1.4 Ensure optimal medication storage to: minimize medication errors (avoid sound-alike/look-alike side-by-side storage), account for adequate par levels with a goal to minimize stock outs, while allowing appropriate drug turnover, maintain appropriate storage conditions (i.e. cleanliness, temperature), allow rotation of stock based on expiration dating. 1.5 Demonstrate reliability in providing assistance to the pharmacist in regards to the provision of pharmaceutical care. 1.6 Timely replenishment of medications intended for emergency trays (code carts/anesthesia/tackle box) 1.7 Appropriately handle and dispose of hazardous and non-hazardous waste. 1.8 Maintain a clean, well-stocked work environment. 1.9 Overall completion of the provision of pharmacy services within established timeframe. 1.10 Identify and escalate concerns related to the provision of pharmacy care (i.e. medication distribution)</div></li><li><div>
2. Medication Inventory Management 2.1 Maintain adequate medication inventory levels based upon par levels. 2.2 Ensure proper medication movement through rotation of stock based on expiration and usage patterns. 2.3 Remove expired medications or soon-to-be-expiring medications from inventory distribution (i.e. carousel, automated dispensing cabinets) as per departmental guidelines. 2.4 Properly receive medications from wholesaler and replenish pharmacy stock accurately (i.e. automated medication carousel) 2.5 Consistent usage of handheld tablet with bar code scanning functionality (hospital specific)</div></li><li><div>
3. Cross-Functional Proficiency 3.1 Demonstrate proficiency in all of the following areas: Medication Distribution and Automation/Technology processes 3.2 Demonstrate proficiency in one or more of the following areas: a. IV Admixture, Purchasing, Operating Room, Pediatrics, Investigation Drug Service, Controlled Substance Vault Non-Sterile Oral Compounding, Extemporaneous Oral/Topical Compounding, Packaging, Oncology, Specialty pharmacy, Medication history b. Perform necessary mathematical calculations and drug product manipulation, dilution, or compounding to accurately prepare/label unit dose oral solids/liquids/injectables according to policy and regulatory standards. c. Prepare hazardous-category products with adherence to departmental safety guidelines, OSHA regulations, and/or industry standards. d. Appropriately document manufactured medications, controlled substance medication movement, packaged medications and investigational drugs as dictated by departmental policy/regulatory standards. e. Practice aseptic technique, infection control, and universal precautions as instructed for work area as observed by supervisor.</div></li><li><div>
4. Technical Expertise 4.1 Demonstrate proficiency and mastery of various technology utilized in the provision of pharmaceutical care, including, but not limited to: EMR, ADS, Inventory Management software, carousel, Packaging software, Sterile Product Pharmacy Workflow Manager, Barcode Labeling Programs, RFID Technology (usage varies depending upon hospital). 4.2 Demonstrate ability to independently troubleshoot various technology issues and assist in resolution.</div></li><li><div>
5. Communication Skills 5.1 Respond to Nursing, Provider, and Ancillary Staff inquiries via telephone, in-person, or electronically. Appropriately manage, triage and follow-up various inquiries, when appropriate, in a timely and professional manner to ensure accurate and safe medication/information delivery. 5.2 Adhere to HIPAA guidelines in all forms of communication. 5.3 Maintain appropriate record keeping in regards to all forms of compounding, packaging, and controlled substances medication distribution.</div></li><li><div>
6. Departmental Goal as Aligned with YNHHS Strategic Goals</div></li></ul>
Qualifications:
<div>
EDUCATION</div><div></div><div><br>
High school diploma or equivalent required. College degree desirable. Successful completion of an academic or military hospital pharmacy technician training course preferred.</div><div></div><div><br>
EXPERIENCE</div><div></div><div><br>
6-months Pharmacy technician experience or healthcare experience required, hospital experience preferred. (Successful completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.) Excellent customer service and communication skills are required.</div><div></div><div><br>
LICENSURE</div><div></div><div><br>
Current registration/licensure or eligible for registration (obtained prior to start date) as a Pharmacy Technician in the State of employment, as outlined by the respective State regulatory agencies. Active Pharmacy Technician Certification Board (PTCB) certification, or equivalent, is required on, or within 12 months of, date of hire.</div><div></div><div><br>
SPECIAL SKILLS</div><div></div><div><br>
Proficiency in mathematical calculations. Ability to effectively work with computer and technology equipment, including the ability to perform basic troubleshooting related to said technology</div><div></div><div><br>
PHYSICAL DEMAND</div><div></div><div><br>
Employee may be expected to work on-call shifts. Coverage extends to day, evening and overnight shifts . Employee is considered essential personnel and is expected to work during inclement weather (i.e.blizzards, hurricanes) if scheduled. During to course or daily tasks, the employee is required to walk, sit, stand and crouch. The employee must regularly lift/move up to 10 pounds, frequently lift/move up to 25 pounds and occasionaly lift/move up to 50 pounds. The employee is occasionally exposed to moving mechanical parts, fumes airborne particles, and toxic or caustic chemicals. The work environment noise level is moderate</div></div><div></div>

Pharmacy Technician - Central Operations

<div>Overview:
<div>
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
This position will support the management of patients requiring Specialty Pharmacy Medications. Providing prior authorization services, including insurance benefit investigation, copay assistance, foundation support, and insourcing the dispensing function of Specialty Medications. This position will require ordering the Specialty medications and deliver to individuals as required.<br>
<br>
EEO/AA/Disability/Veteran</div>
Responsibilities:
<ul><li><div>1. Identification and qualification of patients eligible for medication patient assistance programs and foundations. Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer. Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy management. Provides manufacturer coupons to patients, if available.</div></li><li><div>
2. Assists the pharmacist in all operational activities of the pharmacy in order to optimize customer satisfaction and maximize profitability of the pharmacy. The specific duties would include customer relations, computer and prescription filling, drug orders and inventory, marketing, accounting and any supportive tasks involved with workflow. Responsible for knowledge of the Policies and Proceedures (as they pertain to operations, quality assurance, goals and priorities).</div></li><li><div>
3. Customer Service- communicate with patients in a friendly, welcoming manner with greeting provided by management. Completion of updating accurate demographic information such as address, birthdate, insurance information and allergies. Setting up appropriate pick-up or delivery times via telephone or in person. Responsible for conducting a benefits investigation to find a patients insurance if the patient is unable to provide. The &quot;Service for Excellence&quot; mission provided by YNHH is the main focus. Awareness of all of the &quot;non-negotiables&quot; (10/5 rule, no venting, library voices, AIDET and the Pledge to Service of Excellence).</div></li><li><div>
4. Computer and prescription filling- demonstrates proficiency in cross-funtional areas of the department, including (but not limited to) QS/1, Mckesson ordering process, Epic, Epic Specialty, Emdeon, Macro Helix, INFOR and the DSS website. Responsibilities also include awareness of specific programs (MAP, Workers Comp, Columbus House, etc) and how to process prescriptions within these programs. Responsibility for regulatory awareness and reporting of medication errors through RL Solutions.</div></li><li><div>
5. Drug Orders and Inventory - accumulate information on prescription drugs needed. Place and transmit orders daily into Mckesson. Review reports from Macro Helix and the management of our 340B inventory. Report any discrepencies to management and review weekly for prescriptions not picked up and return to stock every 14 days. Review backordered items to see if another source can be ordered. Review and verify 340B reports. Fulfillment of prescription orders in a timely and accurate manner. Maintain the cleanliness and organization of the dispensary, responsible for cycle counts throughout the pharmacy, as well as quarterly review and removal of outdated products.</div></li><li><div>
6. Performs other tasks directed by Manager, Outpatient Pharmacy Services, or other Pharmacy Management team members.</div></li></ul>
Qualifications:
<div>
EDUCATION</div><div></div><div><br>
High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associate's degree program, or pharmacy technician training program.</div><div></div><div><br>
EXPERIENCE</div><div></div><div><br>
6-months Pharmacy technician experience or healthcare experience required; retail/specialty experience preferred. (Successful completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.) Excellent customer service and communication skills are required.</div><div></div><div><br>
LICENSURE</div><div></div><div><br>
Active Connecticut Pharmacy Technician Registration without restrictions AND Active Pharmacy Technician Certification Board (PTCB) certification or equivalent within 1 year (12 months) of hire.</div><div></div><div><br>
SPECIAL SKILLS</div><div></div><div><br>
Strong customer service skills and independant problem solving is a requirement. Must have excellent communication skills and the ability to prioritize and multitask/change tasks frequently and quickly. Knowledge of drug products preferred. Knowledge of requirements of the pharmaceutical industries Medication Patient Assistance Programs is helpful. Must be competent with Microsoft Office applications, including Excel and Access. Must have patient management expertise.</div><div></div><div><br>
PHYSICAL DEMAND</div><div></div><div><br>
N/A</div></div><div></div>

Pharmacy Tech

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
Organizes And Conducts Medically Prescribed Physical Therapy Programs In The Hospital To Restore Function And Prevent Disability Following Disease, Injury, Or Loss Of Body Part; Helps Patient Reach His/Her Maximum Performance And Assume A Place In Society While Learning To Live Within The Limits Of His/Her Capabilities.<br>
<br>
EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Consistently Applies Therapeutic Principles And Practices.
</div></li><li><div>2. Formulates Realistic And Appropriate Short And Long Term Goals.
</div></li><li><div>3. Adapts Conventional Treatment Techniques To Meet Patient?S Needs.
</div></li><li><div>4. Involves Patient/ Family In Program/ Treatment Decisions And Plans.
</div></li><li><div>5. Terminates Treatment Appropriately And With Discharge Plans.
</div></li><li><div>6. Shows Sensitivity To Cultural Backgrounds.
</div></li><li><div>7. Maintains Timely And Accurate Documentation In Accordance With Department Policy.
</div></li><li><div>8. Regularly Assess Needs For And Provides Patient/ Family With Educational Materials And Resources.
</div></li><li><div>9. Actively Participates In Cqi/ Performance Improvement Initiatives; Including Inpatient Fim And Outpatient Lifeware.
</div></li><li><div>10. Actively Participates In Departmental Student Program.
</div></li><li><div>11. Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
</div></li><li><div>12. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.
</div></li><li><div>13. Takes Responsibility To Monitor Own Schedule And Follow-Up With Appropriate Staff As Needed.
</div></li><li><div>14. Consistently Applies Orthopedic Principles And Assessment Techniques During Evaluation And Treatment.
</div></li><li><div>15. Consistently Provides Patient With A Home Exercise Plan. Maintains Copies In Patient Chart With Updates As Appropriate. Clearly Documents Patient Compliance And Understanding Of Program.
</div></li><li><div>16. Identify The Need For Splints And Utilize Appropriate Departmental Resources To Resolve Patient Needs In A Timely And Cost-Efficient Manner.
</div></li><li><div>17. Identify The Need For Wound Care And Utilize Appropriate Departmental Resources To Resolve Patients Needs.
</div></li><li><div>18. Demonstrates Understanding And Working Knowledge Of All Departmental Modalities.
</div></li><li><div>19. Maintains Productivity At Departmental Standards.
</div></li></ul>Qualifications:
<p>
EDUCATION</p><br>
<p>Bs Or Ms In Physical Therapy</p><br>
<p>EXPERIENCE</p><br>
<p>Previous Experience In Hospital Based Or Outpatient Facility Helpful..</p><br>
<p>LICENSURE</p><br>
<p>By State Of Connecticut Division Of Medical Quality Assurance. BLS Required.</p><br>
<p>SPECIAL SKILLS</p><br>
<p>The Above Statements Reflect The General Duties And Responsibilities Necessary To Describe The Principal Functions Of The Job, As Identified, And Shall Not Be Considered An Exhaustive List Of Job Responsibilities Which May Be Inherent In The Position. Responsibilities Are Subject To Change.</p></div>

Pediatric Physical Therapist

Oncology Pharmacy Technician

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
<br>
This position compassionately delivers high-quality service and basic, as well as advanced pre-hospital patient care and transportation in a professional and caring manner.<br>
<br>
EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Evaluates each call situation to determine best course of action and appropriate protocol.</div></li><li><div>
2. Safely operates Company vehicles at all times.</div></li><li><div>
3. Ensures that seat belts are appropriately used when driving, and that the passenger is appropriately using seat belts.</div></li><li><div>
4. Ensures that patient is properly secured in the stretcher.</div></li><li><div>
5. Utilizes medical equipment and procedures including, but not limited to: defibrillator, EKG monitor, oxygen and suction devices, intravenous fluids, CPR and other procedures and medications as required to provide advanced medical care.</div></li><li><div>
6. Develops and utilizes triage skills to provide optimal efficiency during calls.</div></li><li><div>
7. Provides patient care according to clinical protocols and safety requirements.</div></li><li><div>
8. Lifts and moves patients as required to provide optimum care.</div></li><li><div>
9. Communicates with receiving facility to receive medical direction and to provide critical information.</div></li><li><div>
10. Compassionately communicates with patient and loved ones to provide information and reassurance that care is being.</div></li><li><div>
11. Acts as team leader and take responsibility for scene management when appropriate.</div></li><li><div>
12. Keep current all required licenses and certifications.</div></li><li><div>
13. Communicates with dispatcher to receive and understand call data and customer feedback.</div></li><li><div>
14. Monitors and maintains the general condition of the unit, keep it clean and stocked for optimal call response to maintain the image of the Company.</div></li><li><div>
15. Documents activities completely to ensure appropriate information is available regarding each call.</div></li><li><div>
16. Performs other related duties as assigned.</div></li><li><div>
17. Participates in community programs to maintain Company image and establish strong community relations.</div></li><li><div>
18. Participates in quality assurance activities and as an experienced EMT, may assist in the orientation and development of new employees.</div></li></ul>
Qualifications:
<p>
EDUCATION</p><br>
<p>High school diploma or equivalent (GED)</p><br>
<p>EXPERIENCE</p><br>
<p>Two years EMS experience and/or training; or equivalent combination of education and experience desired. Some previous healthcare work experience is desirable.</p><br>
<p>LICENSURE</p><br>
<p>Must possess current valid driver's license, driving record in compliance with Company policy regarding insurability. Must possess all required certifications including state license, CPR, ACLS, and PALS. Ability to obtain medical control from YNHH. National registry paramedic license preferred. After one year of paramedic experience, ability to complete SCT certification course.</p></div>

Ground Transport Paramedic

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