Qureos Mentor

Yale New Haven Health

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
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At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.<br>
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A strong, positive and collaborative culture exists among the emergency medicine attending, the ED nursing staff, the private physicians, the hospitalist physicians, the physician assistants, the nurse practitioners, the emergency medical services staff, medical and PA students, the volunteers, and the ancillary/support staff.<br>
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EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Rapid evaluation and stabilization of critical conditions involving adult, pediatric, medical, surgical, gynecologic and obstetrical illnesses and trauma-related injuries. Resuscitation of acutely ill and injured patients in all ED clinical areas: the main ED, Fast Track and ED Crisis.</div></li><li><div>
2. Obtain a complete patient history of the present medical illness, past medical history, review of systems, and medication list and allergies. Perform a vectored physical examination based on the presenting complaint may include performing a pelvic exam, trauma examination or pediatric assessment. Accurately document patient findings of the physical examination, history, allergies, treatment, response to treatment, and consultants' reports in a timely manner.</div></li><li><div>
3. Clinically efficient and evaluates an appropriate number of patients per shift and can simultaneously manage multiple patients. Selects the next patient to be seen based on the severity or condition and complaint.</div></li></ul>
Qualifications:
<p>
EDUCATION</p><br>
<p>Graduation from an accredited medical school with an M.D., D.O., or MBBS degree and completion of an approved Emergency Medicine training program with board certification or board eligibility in Emergency Medicine, or completion of an approved Pediatric Residency training program with acute care experience, board certification or board eligibility in Pediatric Emergency Medicine, or completion of a Pediatric Emergency Medicine Fellowship training. Board certification must be completed within year one of employment.</p><br>
<p>EXPERIENCE</p><br>
<p>One year of related experience preferred.</p><br>
<p>LICENSURE</p><br>
<p>M.D. or D. O. degree</p><br>
<p>SPECIAL SKILLS</p><br>
<p>Management of acutely ill and injured patients of all ages. Skills that are included in basic and advanced cardiac life support, advanced trauma life support, basic life support, and pediatric advanced life support courses are examples of some of the skills required. Proficiency in the use the departmental computer for patient management, order entry, patient tracking, and laboratory, radiology, and medical record retrieval is essential. Licensure &amp; Certification: Licensed as an MD in Connecticut. Certificates to dispense controlled substances by the federal Drug Enforcement Agency and a permit from the Connecticut Department of Consumer Affairs.</p></div>

Per-Diem EM Physician

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
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The Emergency Physician maintains the unique skill of balancing clinical and technical excellence with compassion and kindness. Having the ability to change gears allows the successful emergency physician to adapt to the constantly changing needs of the department. Emergency Physicians approach every patient without judgement or prejudice and work to bring the team together to ensure a harmonious approach to patient care. The Emergency Physician is the team leader, and is expected to maintain professionalism with patients, families, colleagues and the many staff that work around and within the Emergency Departments. EEO/AA/Disability/Veteran.<br>
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EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Patient Care: Demonstrates excellence in the completion of patient history, physical exams, and assessments appropriate to patient population. Specific to Palliative Care: provides assessments and interventions for pain and non-pain symptoms, leads discussions regarding goals of care, facilitates family meetings and interdisciplinary conferences, and attends to all ways of alleviating distress and suffering for patients, families, and staff.</div></li><li><ul><li><div>
1.1 Performs inpatient and outpatient consultations as requested by referring clinicians.</div></li></ul></li><li><div>
2. Patient Care: Maintains the highest standard in quality of patient care:</div></li><li><ul><li><div>
2.1 Demonstrates knowledge of clinical issues relevant to patients with serious illness and applies current models, theories, and evidence base to plan and implement care, as indicated by feedback from staff.</div></li></ul></li><li><div>
3. Customer Service/Quality:</div></li><li><ul><li><div>
3.1 Responds promptly and professionally to patients and employees</div></li></ul></li><li><div>
4. Financial/Volume Results: Completes and submits billing and data reports in a timely fashion:</div></li><li><ul><li><div>
4.1 Ensures billing codes accurately represent care provided.</div></li></ul></li><li><div>
5. Quality Management:</div></li><li><ul><li><div>
5.1 Contributes to the success of the organization by participating in quality improvement activities, both local and system wide.</div></li></ul></li><li><div>
6. Safety/ Compliance:</div></li><li><ul><li><div>
6.1 Maintains current knowledge of policies and procedures as they relate to safe work practices.</div></li></ul></li><li><div>
7. Education:</div></li><li><ul><li><div>
7.1 Participates in Education Efforts at all levels including GME (for medical students, residents, fellows), Medical Staff, Nursing Staff, other supporting staff, and community.</div></li></ul></li></ul>
Qualifications:
<p>
EDUCATION</p><br>
<p>MD</p><br>
<p>EXPERIENCE</p><br>
<p>Board Certified in Primary Specialty Board Certification or Board Eligible in Hospice and Palliative Medicine with expectation of completion of Board Certification within a reasonable time frame.</p><br>
<p>LICENSURE</p><br>
<p>Current Unrestricted CT medical license, DEA, CT Controlled Substance Registration (CSP)</p></div>

Part Time ED Physician

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
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Under the direction of Service Line leadership, this Clinical Programs Manager is responsible for day-to-day oversight and supervision of clinical operations, operational budgets and practices within specific service line and define functional area(s) across the continuum of care for Yale New Haven Health System (YNHHS). This role is responsible for executing strategic business and operational initiatives to maintain Service Line excellence as well as achieve financial, clinical and quality goals of the Service Line throughout the healthcare system. This position is also accountable for the provision of quality outcome-based educational programs and practice support, which promote initial and ongoing competency and continuous development of nursing staff. The Programs Manager creates an environment that promotes professional practice and strives for excellence in all aspects of nursing process and Patient Services initiatives. The Program Manager provides clinical expertise integrating quality care across the service line and is responsible for patient education materials, program platforms, marketing, financial management and electronic, in-person and virtual patient education programs.<br>
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EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Provides leadership, expertise, and support in planning, promoting and ensuring delivery of best-in-class care to patients across the health system in the defined Service Line in accordance with agreed business and educational plans.</div></li><li><ul><li><div>
1.1 Provides leadership, guidance and direction for both clinical and administrative staff across the continuum of care at a system level.</div></li></ul></li><li><div>
2. Human Resource Management:</div></li><li><ul><li><div>
2.1 Collaborates with administrative and clinical leadership in recruitment, onboarding, orientation and professional development of staff</div></li></ul></li><li><div>
3. Leads performance improvement initiatives as it relates to program optimization, communication strategies, and patient engagement opportunities.</div></li><li><ul><li><div>
3.1 Develops and implements processes that lead to improved quality outcomes.</div></li></ul></li><li><div>
4. Finance/Budget</div></li><li><ul><li><div>
4.1 Develops and manages program budget to ensure the delivery of cost-effective, high-quality care.</div></li></ul></li><li><div>
5. Compliance/Regulatory:</div></li><li><ul><li><div>
5.1 Ensures compliance with federal, state and regional regulations as well as TJC standards and specialty certification activities</div></li></ul></li><li><div>
6. Participates independently in continuing education activities to maintain competencies and to meet re-certification requirements.</div></li><li><div>
7. Completes other duties as assigned at direction of Service Line leadership.</div></li></ul>
Qualifications:
<p>
EDUCATION</p><br>
<p>BSN required, Master's degree preferred. *At least one degree must be in nursing.</p><br>
<p>EXPERIENCE</p><br>
<p>At least 5-10 years clinical practice experience in area of specialty. Relevant experience developing and implementing clinical programs in a comparable setting required.</p><br>
<p>LICENSURE</p><br>
<p>Current Connecticut RN licensure required. Certification in specialty area preferred.</p><br>
<p>SPECIAL SKILLS</p><br>
<p>Demonstrated ability to manage multiple priorities. Demonstrated clinical expertise and knowledge. Leadership skills. Knowledge of adult learning principles and presentation skills. Program management skills including assessing, planning, implementing and evaluating. Effective communication, problem solving, organizational and interpersonal skills. Critical Thinking and communication skills. Creativity and flexibility. Computer skills. Ability to direct a diverse workforce in a seven day per week operational environment. Ability to manage and remain effective with multiple priorities. Excellent communication skills. Excellent clinical skills. Knowledge of and proficient in the operation and use of computer-based information systems, to facilitate all aspects of care delivery. Knowledgeable of Quality Improvement processes, and capable of implementing concepts. Ability to implement and support change required. Ability to provide and meet the educational and competency needs of defined function area.</p><br>
<p>PHYSICAL DEMAND</p><br>
<p>Exposure to biohazardous blood and body fluids. Prolonged standing, walking, and lifting required Required travel between various YNHHS service line sites as needed.</p></div>

Manager of Clinical Programs

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
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Under the general supervision of the Y Access Manager, the Lead Transport Logistics Facilitator works in the YNHHS Capacity Coordination Center (CCC) to lead the day-to-day activities of the transport facilitator team. The incumbent arranges for emergent and non-emergent medical transportation requests to and from YNHHS facilities. Works closely with the Clinical Bed Managers, Care Managers, clinical staff, hospital administrators and transportation vendors. Provides the coordination and central communication of the systematic outbound medical transportation. Assists the manager in leading the team to improve the timeliness and efficiency of outbound medical transportation and the satisfaction of internal and external customers. Understands and applies knowledge of appropriate mode of medical transportation, patient throughput bottlenecks, medical transportation vendor capabilities, policies and procedures. Appropriately triages and prioritizes transportation queue and dispatching of health system ambulance resources in coordination with appropriate stakeholders. Must remain focused and calm in the face of multiple competing priorities, and maintain professionalism while carrying out all duties, including relationships with transportation vendors. Must be capable, collaborative, and committed to patient centered care. Must be able to communicate effectively and thrive in a fast paced professional environment with high degree of responsibility. *Potential additional duties include charge reconciliation and prior authorization<br>
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EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Patient Throughput - Obtains appropriate patient census and throughput information from YNHHS inpatient and Emergency Departments. Requires collaboration and communication with delivery network capacity leadership, Bed Management Department, inpatient units, and emergency departments. Utilizes information to triage and prioritize outbound medical transportation in coordination with YNHHS ambulance resources and collaborating ambulance vendors. Responds promptly to requests and changes in transportation need and availability.</div></li><li><ul><li><div>
1.1 Obtains pertinent patient demographics, medical history, and transportation needs.</div></li></ul></li><li><div>
2. Customer Service - Utilizes strong interpersonal skills to develop effective relationships with Bed Management, Emergency Department, support staff and ambulance vendors. Communicates clearly and concisely, creating an experience for all that exemplifies caring, understanding, efficiency and overall quality of service.</div></li><li><ul><li><div>
2.1 Develops effective relationship with all clinical and support staff to facilitate communication and enhance patient flow.</div></li></ul></li><li><div>
3. Ambulance Dispatch - Properly obtains appropriate patient information and dispatches YNHHS ambulance resources to maximize patient safety and incorporating knowledge of patient throughput needs and system financial priorities.</div></li><li><ul><li><div>
3.1 Obtains patient demographics, necessary medical history, location and destination for safe and appropriate ambulance dispatch.</div></li></ul></li><li><div>
4. Resource Management - Maintains strong knowledge of Epic and StatCall applications. Maintains strong knowledge of Connecticut geography and hospital unit and general patient population designations. Strong ability to multitask and integrate information in with working knowledge. Identify and communicate professionally with all relevant stakeholders. Supports organizational and departmental goals.</div></li><li><ul><li><div>
4.1 Maintains strong working knowledge of all applicable computer systems and dispatch equipment that will affect and support medical transportation.</div></li></ul></li><li><div>
5. With manager?s support, leads the day-to-day activities of the transport facilitator team.</div></li><li><ul><li><div>
5.1 Assists in creating the schedule for Transport Facilitators. Reviews scheduling issues to ensure scheduling accuracy and provide updates to the team.</div></li></ul></li><li><div>
6. Supports Organizational and Departmental Goals - Participates in workgroups, supports team building and communicates with departmental partners. Attends staff meetings, in-services and completes necessary training.</div></li><li><ul><li><div>
6.1 Attends staff meetings, workgroups, conferences, in-services and other organizational meetings.</div></li></ul></li></ul>
Qualifications:
<p>
EDUCATION</p><br>
<p>High school diploma or GED required.</p><br>
<p>EXPERIENCE</p><br>
<p>A minimum of 2 years as an EMT or paramedic or a minimum of 2 years of dispatch experience. At least 6 months to 1 year functioning as a lead in providing guidance and support to staff.</p><br>
<p>LICENSURE</p><br>
<p>Active EMT/paramedic certification or International Academies of Emergency Medical Dispatch certification. (Must be obtained within one year of employment) State of Connecticut Telecommunications Certification (Must be obtained within one year of employment)</p><br>
<p>SPECIAL SKILLS</p><br>
<p>Ability to direct and triage in a highly fluid dynamic operational environment. Demonstrated ability to manage multiple priorities and assess and triage clinical critical patient needs. Excellent prioritization and communication skills. Excellent critical thinking and conflict resolution skills. Ability to implement, support and effectively monitor change. Ability to collaborate with all layers of the management/administrative/clinical teams within YNHHS and vendors.</p></div>

Lead Transport Logistics Facilitator

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
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The Case Manager is responsible and accountable for ensuring high-value patient care that is coordinated, efficient, and aligned with institutional clinical and financial objectives. In collaboration with the healthcare team, the Case Manager utilizes evidence-based practice to ensure that specific patient outcomes are reliably achieved and that resources are appropriately used within designated fiscal time frames. With our members of the health care team, the Case Manager participates in the ongoing evaluation of practice patterns and supports efforts to improve patient care and enhance the efficiency of operations. The Case Manager interacts with others in the identification of trends and barriers to all aspects of care. Through this interaction, the Case Manager identifies and works toward a resolution as a part of the multidisciplinary team.<br>
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EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. As part of the interdisciplinary health care team, coordinates and ensures the implementation of the plan of care, utilizing the principles of case management.</div></li><li><ul><li><div>
1.1 Establishes a system for coordinating the care of a patient throughout the continuum of care, linking the inpatient care with outpatient care, services, and case management.</div></li></ul></li><li><div>
2. Optimizes the efficiency of hospital systems which impact quality and/or length of stay</div></li><li><ul><li><div>
2.1 Identifies and monitors compliance with documenting variances from established parameters in the clinical pathway or treatment plan.</div></li></ul></li><li><div>
3. Utilizes information obtained from various resources available to:</div></li><li><ul><li><div>
3.1 Ensure that each patient meets the clinical needs for admission, treatment, and discharge and initiates appropriate follow through with the health care team.</div></li></ul></li><li><div>
4. Assist clinicians in documenting the appropriateness of admissions and continued stays</div></li><li><ul><li><div>
4.1 Responsible for Medicare notices of non-coverage and help provide appropriate documentation to appeal inappropriate denials.</div></li></ul></li><li><div>
5. Ensures that an appropriate discharge plan is developed and implemented with the health care teams members to include:</div></li><li><ul><li><div>
5.1 Identifying service, treatment, and funding options;</div></li></ul></li><li><div>
6. Ensures that the discharge plan provides a continuum of care with the appropriate outpatient physician and needed services.</div></li><li><div>
7. Ensure that the appropriate outside agencies are contacted and necessary referrals are initiated and followed through.</div></li><li><ul><li><div>
7.1 Links patient and family with the appropriate institutional or community resources, advocating on their behalf for scarce resources, and developing new resources where gaps exist in the service continuum.</div></li></ul></li><li><div>
8. Works collaboratively with PSM and unit leadership team to actively involve clinical nurses in the assessment and planning for patient's discharge to facility.</div></li><li><div>
9. Along with other members of the health care team, acts as a patient advocate.</div></li><li><ul><li><div>
9.1 Exhibits awareness of ethical/legal issues concerning patient care and strives to manage situations to reduce risk.</div></li></ul></li></ul>
Qualifications:
<p>
EDUCATION</p><br>
<p>Minimum of a Baccalaureate degree in clinically related field. R.N. required</p><br>
<p>EXPERIENCE</p><br>
<p>Minimum of three (3) years of relevant clinical experience</p><br>
<p>LICENSURE</p><br>
<p>Active RN Licensure in Connecticut</p><br>
<p>SPECIAL SKILLS</p><br>
<p>Recent appropriate nursing experience, theoretical knowledge of the nursing process, case management and continuity of care. Advanced communication and interpersonal skills with all levels of internal and external customers. Ability to obtain and interpret information appropriate to patient needs and age. Advanced assessment and teaching skills. Leadership skills in planning and managing patient care as acquired through greater than 3 years of clinical nursing experience in an acute care hospital. Utilization management and case management experience preferred. Knowledge of computer software and hardware applications and a basic knowledge of statistics.</p><br>
<p>PHYSICAL DEMAND</p><br>
<p>50% sedentary; sitting, standing, walking from unit to unit, carrying records, speaking before groups. Must be able to speak and hear in a manner understood by most people. Must be able to communicate effectively by telephone.</p></div>

Care Manager

<div>Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.<br>
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The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.<br>
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EEO/AA/Disability/Veteran Responsibilities:
<ul><li><div>1. Patient Flow: Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings), facilitating the right patient, in the right bed or type of service, at the right time. In addition, in non-inpatient areas, serves as the clinical leader, responsible to oversee that safe patient flow is maintained and appropriate nursing and support staff are available while ensuring safety and efficiency.</div></li><li><ul><li><div>
1.1 Shares accountability for safe, effective, high quality care and optimal outcomes in the patient care unit/department.</div></li></ul></li><li><div>
2. Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non-inpatient care area.</div></li><li><ul><li><div>
2.1 Provides direct patient care as unit/ service line requires to ensure appropriate staffing levels and skill mix are maintained.</div></li></ul></li><li><div>
3. Financial Performance: Participate in unit strategies to ensure the financial well-being of the organization and how the unit's day to day clinical operations impact the overall financial state of YNHH.</div></li><li><ul><li><div>
3.1 Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and organizational strategic business plan.</div></li></ul></li><li><div>
4. Quality and Safety: A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care on the unit/department. This will achieve superior outcomes.</div></li><li><ul><li><div>
4.1 Ensures unit/ area visibility by conducting regular patient, staff and leader rounding.</div></li></ul></li><li><div>
5. Service Excellence: Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC: Participation, Dignity and Respect, Information Sharing, and Collaboration. Role Model YNHH Service Excellence Pledge standards creating a great &quot;First Impression&quot; by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.</div></li><li><ul><li><div>
5.1 Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.</div></li></ul></li><li><div>
6. Patient Flow: Serve as clinical leader under direction of APSM, working in collaboration with the charge nurse, front desk and checkout, and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings). Oversees safe patient flow is maintained related to clinical support staff in outpatient urology while ensuring safety and efficiency.</div></li></ul>
Qualifications:
<p>
EDUCATION</p><br>
<p>Bachelor's degree is required: Master's preferred (One degree must be in nursing.)</p><br>
<p>EXPERIENCE</p><br>
<p>Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities.</p><br>
<p>LICENSURE</p><br>
<p>Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.</p><br>
<p>SPECIAL SKILLS</p><br>
<p>Ability to direct a diverse work force in a 24 hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.</p></div>

Assistant Nurse Manager Shoreline Endoscopy

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