Urwah Admin

Zones

<div>Description 

 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 
Position Overview: 
 
Term: 6 months 
Location:100% remote but must reside in either Winston-Salem, NC or Charlotte, NC 
Pay: $25/hr 
Hours: M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm 
 
What you will do as the Service Desk Analyst: 
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.</li><li>
Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.</li><li>
Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.</li><li>
Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.</li><li>
Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.</li><li>
Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.</li><li>
Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience.</li><li>
Documentation: Document solutions and procedures for future reference and improve operational processes.</li><li>
Compliance: Adhere to company policies and procedures, including data protection and security guidelines.</li></ul> 
 
What you will bring to the team:<ul><li>
Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.</li><li>
Experience: Previous experience in a customer service role, call center work environment, or technical support position is preferred</li><li>
Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals.</li><li>
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.</li><li>
Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively.</li><li>
Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships.</li><li>
Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments.</li></ul> 
 
Zones offers a comprehensive Benefits package
 
 
While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. 
 
At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.</div>

Service Desk Analyst

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The ideal candidate possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment as well as a strong desire to contribute to Zones&rsquo; continued success. This person will lead investigations into undefined areas, ambiguous requirements and will define scope, requirements and measurable deliverables that can be executed on using PMO principles. They create scope and execute initiatives by partnering with senior stakeholders (Partner and Product Management, Purchasing, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
What you&rsquo;ll do as the Project Manager 2:
Employees employed in the role of Project Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Formulate strategy, plans and measurable objectives for programs and projects</li><li>
Demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort</li><li>
Timely completion of project initiatives Identify and drive demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort</li><li>
Successful management of project scope, budget and scheduled to ensure timely completion of program and project initiatives</li><li>
Ensure that 100% of all tasks are resolved within appropriate time constraints through proper task management</li><li>
Provide weekly status report depicting:</li><li>
Service engagements</li><li>
Resource Utilization</li><li>
Project Status</li><li>
Risks</li><li>
Issue Mitigation</li><li>
Portfolio Status</li><li>
Timely completion of project initiatives</li><li>
Effective project communications with multiple stakeholders, teams and executive management</li></ul>
What you will bring to the team:
Education/Certification:<ul><li>
Bachelor&rsquo;s degree required; MBA preferred.</li><li>
PMP, ITIL or equivalent Certification preferred.</li><li>
Required Experience:</li><li>
5 plus years of experience in program/ project management, process engineering or strategy within a technology or operations environment</li><li>
Leadership skills: must have experience leading a portfolio of programs, multiple projects and teams.</li><li>
Ability to take ambiguous requirements, conduct investigation and develop strategy.</li><li>
Problem solving skills: must be able to identify risks and develop actionable mitigation plans</li><li>
Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations.</li><li>
Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas.</li><li>
Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand.</li><li>
Knowledge of and experience using Project Management Software</li><li>
Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 8:00PM &ndash; 5:00AM (Pk time)
#LI-MA1</div>

Project Manager 2

<div>Description 
 
 
Company Overview:
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
 You are a dynamic, multifaceted individual with a background in Computer Science or Engineering and experience developing manual and automated QA for enterprise application APIs in Angular, React, Vue, and native mobile apps. You possess knowledge of agile processes and principles. You also have a keen interest and understanding of digital processes. You possess intellectual curiosity, out-of-the-box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence multiple stakeholder groups. 
Zones Digital is tasked with building and innovating functionality that delights our clients and drives our colleagues performance. Here, Zones &quot;intrapreneurs&quot; work with Zones' business leaders, industry partners, and customers to develop and scale innovative ideas into valuable functionalities. Our mission is to radically accelerate digital innovation through collaboration and rapid experimentation that delivers connected, integrated, and automated technology solutions to businesses worldwide. 
 What you&rsquo;ll do as the QA Engineer 
Employees employed in the role of QA Engineer shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
You will develop manual and automated QA tests for all workflows and cases.
</li><li>Create scalable QA automation frameworks that scale with the platform.</li><li>
Identify and work with the engineering team to resolve performance and scalability issues.</li></ul>
What you will bring to the team:<ul><li>
5+ years of progressive engineering experience.</li><li>
5+ years of experience creating QA automation for enterprise, web, and mobile applications.</li><li>
Experience with QA frameworks like JEST and Cypress.</li><li>
Hands-on experience with any of the following: Python, React, Angular, JavaScript, Typescript, etc.</li></ul>
 Your Education<ul><li>
BS/MS in Computer Science or related field.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)</div>

Quality Assurance Engineer

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 
Position Overview: 
The Project Coordinator plays a critical role in delivering high-quality customer service to top-tier clients, ensuring strong client satisfaction and adherence to project SLA commitments. This position requires a highly motivated individual who can navigate ambiguity, manage ongoing deployment schedules, and effectively balance multiple competing priorities. 
 
What you will do as the Project Coordinator: 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including enterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul> 
 
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in IT/Business Administration or any other related field</li><li>
Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 

Employees employed in the role of Project Coordinator shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making 
 
Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym. 
 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</div>

Project Coordinator (Field)

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The successful candidate in this role will be primarily responsible for using digital software to organize video and sound files into a final product. A video content specialist is required to possess both technical and creative abilities to be able to effectively create the vision clients have in mind. Individuals in this position usually have experience working with creative software and have a keen eye for creative digital design.
Also designing and distributing all digital communications across various platforms. They must be proficient in Adobe Creative Suite (Premiere, After Effects, Photoshop, Illustrator), PowerPoint, and Microsoft Office 365 suite. Be able to utilize advanced training, skills, and talent to interpret conceptual direction to create the final product. Work independently (with stakeholders) to generate videos that are compelling and creative.
What will you do as a Video Production Designer:
Employees employed in the role of Video Production Designer shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Producing Digital Media and video deliverables for the company</li><li>
Work closely with the social media team to develop and execute ongoing growth strategies for the channels</li><li>
Partner with creative and production teams to edit internal and external work, including case studies, rips, sizzles, social, and non-traditional branded content</li><li>
Coordinating schedules/timelines for video content</li><li>
Assist with video storytelling</li><li>
Strong communication skills with the ability to independently manage overlapping deadlines</li><li>
Working with art directors and creative directors on ensuring content is delivered on-brand</li><li>
Conduct pre-production planning</li><li>
Shoot and record videos on location, in studio, or virtually</li><li>
Edit videos per script, providing critical input where needed</li><li>
Develop graphics, effects, and motion graphics</li><li>
Manage content and media asset libraries</li><li>
Consult on use of videos</li><li>
Ensure timely delivery of video projects</li></ul> 
What will you bring to the team:<ul><li>
Bachelor's degree in Film/Video, Motion Graphics, or a related field</li><li>
Proven experience in a professional video production role</li><li>
5+ or more years of experience in a video production role (preference given to technology-savvy designers)</li><li>
A portfolio of previous work to showcase experience and creativity</li><li>
Strong knowledge of design software programs, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro)</li><li>
Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams)</li><li>
Preference is given for knowledge of the technology industry and video marketing tools such as Vimeo and YouTube</li><li>
Ability to present design ideas and concepts for campaigns and projects</li><li>
Attention to detail to ensure quality, accuracy, and consistency in projects</li><li>
Listen to and understand information and ideas presented verbally</li><li>
Read and understand information and ideas presented in writing</li><li>
Experience working for US or UK-based organizations</li><li>
A team player with exceptional organizational, time management, and technical skills</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 5:00 PM till 2:00 AM (PK Time)</div>

Video Production Designer

<div>Description 
 
Company Overview: 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 Position Overview: 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities. 
 What you&rsquo;ll do as the Project Coordinator: 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
 Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul> 
What you will bring to the team: 
EDUCATION/CERTIFICATION:
 
Bachelor&rsquo;s degree in IT/Business Administration or any other related field 
CERTIFICATES/LICENSES, ETC:<ul><li>
N/A</li></ul> 
 REQUIRED EXPERIENCE:
<ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)</div>

Project Coordinator

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview
The Scrum Master will enable cross‑functional team to deliver predictably and transparently, while proactively removing impediments and managing delivery risks. Working in Scrum with 2‑week sprints on Azure DevOps Boards, this role blends facilitation and coaching with delivery management, owning visibility, and release planning. The Scrum Master partners closely with engineering, product, other teams, and leadership to keep delivery on track and stakeholders informed.
What you&rsquo;ll do as the Scrum Master:
Employees employed in the role of Scrum Master shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Key Responsibilities<ul><li>
Facilitate Scrum ceremonies like sprint planning, daily scrum, reviews, retros and uphold 2‑week sprint cadence.
</li><li>Drive delivery predictability, maintain sprint scope discipline, monitor velocity, and reduce spillover.
</li><li>Own transparency via Azure DevOps Boards including workflows, backlogs, queries, dashboards, and sprint/epic reporting.
</li><li>Maintain risks, assumptions, issues, and dependencies logs. Remove impediments quickly and escalate when needed.
</li><li>Coordinate release planning and dates, align dependencies with partner teams, and manage change impacts.
</li><li>Provide clear stakeholder communications on regular cadence.
</li><li>Strengthen process excellence, definition of done, working agreements, estimations, and
</li><li>continuous improvement actions from retros.
</li></ul>What you will bring to the team:<ul><li>
3+ years of experience as a Scrum Master for a cross‑functional software team.
</li><li>Strong grasp of Scrum fundamentals and practical delivery management. &bull; Demonstrated ability to communicate clearly with stakeholders, surface risks early, and provide actionable status.</li><li>
Excellent facilitation, conflict resolution, and coaching. Calm under pressure with a bias for action.</li><li>
Comfortable configuring Azure DevOps Boards for sprint management, visibility, and reporting.
</li><li>Outstanding and compelling written and verbal communication skills</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job Timings: 7:00 PM to 4:00 AM (Pakistan Time)</div>

Scrum Master

Join Zones and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.