Urwah Admin

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
What you&rsquo;ll do as the Project Manager 1:
Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Project Management<ul><li>
Lead project onboarding according to project scope and SOW documentation</li><li>
Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup</li><li>
Gather project requirements and develop project Playbooks and SOPs</li><li>
Obtain requirements for Bill of Materials (BOM) development</li><li>
Gather rollout schedule and document SLA requirements</li><li>
Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.</li><li>
Define, track and report on specific measurable outcomes for projects</li><li>
Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival</li><li>
Responsible for all aspects of project billing including services.</li></ul>
Client Support<ul><li>
Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.</li><li>
Schedule internal and external daily/weekly cadence meetings</li><li>
Meet with client stakeholders regarding project status and changes</li><li>
Obtain client schedule and deployment signoff</li><li>
Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)</li><li>
Communicate changes with client and manage escalations as required</li><li>
Gather reporting requirements and develop custom reporting as needed</li><li>
Gather client requirements for nterprise and ensure client set for ITAD and Depot projects</li><li>
Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s</li></ul>
IntelliPlan<ul><li>
Complete project toolkit for IntelliPlan</li><li>
Input project deployment schedule and BOM requirements into IntelliPlan</li><li>
Ensure product lead times are loaded and maintained by Supply Chain</li><li>
Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan</li><li>
Coordinate deployment rollout with TSC for TSC readiness against schedule</li><li>
Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Gather stock standards requirements and input forecast into IntelliPlan</li></ul>
Inventory Management<ul><li>
With customer, define product standards and forecast requirements</li><li>
Define Inventory requirements for project rollouts</li><li>
Set safety stock threshold</li><li>
Manage inventory levels against forecast and safety stock and adjust as needed</li><li>
Manage inventory levels against project schedule and adjust as needed</li><li>
Work with Supply Chain to adjust inbound inventory levels according to project schedule</li><li>
Work with Supply Chain to manage OEMs when product is available ahead of schedule</li><li>
Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW</li><li>
Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs</li></ul>
Implementation<ul><li>
Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions</li><li>
Coordinate order entry and order management in CRM based on IntelliPlan outputs</li><li>
Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs</li><li>
Formulate plans to communicate and implement approved changes for the best return on investment</li><li>
Accountable for SLA deliverables according to project scope as documented in Statements of Wok</li><li>
Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)</li></ul>
What you will bring to the team:
Education/Certification:<ul><li>
Bachelor&rsquo;s degree in Business or a related field.</li><li>
PMP; ITIL Certification or equivalent preferred.</li></ul>
Required Experience:<ul><li>
2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment</li><li>
Experience in Supply Chain and Inventory Management is preferable</li><li>
Leadership skills: must have experience leading multiple projects and teams simultaneously</li><li>
Problem-solving skills: must be able to identify risks and develop actionable mitigation plans</li><li>
Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations</li><li>
Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas</li><li>
Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand</li><li>
Knowledge of and experience using Project Management Software</li><li>
Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00PM &ndash; 6:00AM (Pk time)</div>

Project Manager 1

<div>Description 
 
 
Company Overview:
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 Position Overview:
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 What you&rsquo;ll do as the Project Coordinator:
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul>
What you will bring to the team:
EDUCATION/CERTIFICATION:
Bachelor&rsquo;s degree in IT/Business Administration or any other related field
CERTIFICATES/LICENSES, ETC:<ul><li>
N/A</li></ul>
 REQUIRED EXPERIENCE:
<ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 2:00 P.M to 10:30 P.M (Pk time)</div>

Project Coordinator

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
The ideal candidate will demonstrate strong problem-solving and communication skills with the ability to influence stakeholders across business and technical teams. This role oversees Project Managers, defines scope and deliverables, and drives initiatives that improve efficiency, reduce costs, and enhance overall performance. 
What you&rsquo;ll do as the Manager PMO:
Employees employed in the role of Manager PMO shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Team Management:</li></ul>
Provide leadership and oversight to a team of Project Managers responsible for delivering multiple concurrent projects or a defined portfolio. Ensure adherence to established project management methodologies, timelines, and quality standards. Coach and mentor team members on best practices in delivery, proactive risk management, decision-making, and process improvement. Maintain objectivity when resolving conflicts and communicate decisions and strategies effectively to ensure alignment and accountability.<ul><li>
Project Management:</li></ul>
Lead complex or strategic projects from initiation through completion, ensuring successful delivery within defined scope, budget, and schedule. Oversee planning, execution, risk mitigation, and stakeholder alignment across cross-functional teams. Coordinate partner and SME engagement across multiple functions to ensure successful outcomes. Drive project requirements through demand planning tools (e.g., Kinaxis) and oversee order processing, scheduling, inventory management, and billing for customer-specific delivery models.<ul><li>
Diagnostics and Analytics:</li></ul>
Demonstrate the ability to work effectively in ambiguous situations to establish clarity, define strategies, and drive action plans. Conduct detailed root-cause analyses, develop hypotheses, and recommend data-driven solutions. Identify and streamline inefficient processes, develop cost and resource models, and establish measurable performance metrics from limited data inputs to support strategic decision-making.<ul><li>
Communication:</li></ul>
Prepare clear and structured reports, presentations, and executive summaries outlining key findings, risks, results, and recommendations. Communicate project progress, cost savings, and performance outcomes to senior leadership and other stakeholders. Collaborate effectively with internal teams and leadership to drive strategic alignment and operational excellence.<ul><li>
Implementation:</li></ul>
Drive timely resolution of issues, ensuring appropriate escalation when required. Oversee the development and execution of communication, training, and implementation plans to ensure stakeholder readiness and maximum return on investment. Manage project turnover, startup, and delivery to ensure alignment with SOW requirements. Lead project close-out activities, document outcomes, and provide lessons learned to inform continuous improvement. Provide ongoing mentorship to team members to enhance overall PMO capability and delivery maturity.<ul><li>
Stakeholder Management:</li></ul>
Develop a strong understanding of internal and external stakeholder needs and expectations. Define, document, and manage these expectations to ensure consistent satisfaction and alignment with organizational objectives. Maintain collaborative relationships that foster trust, transparency, and long-term partnership success. 
PROCESS:
Conduct regular project and portfolio reviews to ensure alignment with business objectives and performance goals. Define and refine project management frameworks and ensure consistent application across all engagements. Map and analyze workflows to identify opportunities for efficiency and process improvement. Develop communication strategies to keep all stakeholders informed and engaged. Establish QA/QC metrics to measure post-implementation performance and validate project success. 
METRICS:<ul><li>
Achievement of strategic, measurable objectives across assigned programs and projects.</li><li>
Demonstrated improvement in KPIs against established baselines.</li><li>
Completion of deliverables within defined scope, timeline, and budget.</li><li>
Timely and effective resolution of project and operational issues.</li><li>
Regular reporting on utilization, project health, risk, and mitigation activities.</li><li>
Effective communication and alignment with all relevant stakeholders. Provide weekly status report depicting:</li><li>
Service engagements</li><li>
Resource Utilization</li><li>
Project Status</li><li>
Risks</li><li>
Issue Mitigation</li><li>
Portfolio Status</li><li>
Timely completion of project initiatives</li><li>
Effective project communications with multiple stakeholders, teams and executive management</li></ul> 
What you will bring to the team:
EDUCATION/CERTIFICATION:
<ul><li>Bachelor&rsquo;s degree required; MBA preferred</li><li>
PMP, ITIL or equivalent Certification required</li></ul> 
REQUIRED EXPERIENCE:
<ul><li>10 plus years of experience in program/ project management, process engineering or strategy within a technology or operations environment</li><li>
Minimum of 3 years&rsquo; direct people management experience</li><li>
Leadership skills: must have experience leading a portfolio of programs, multiple projects and teams</li><li>
Ability to take ambiguous requirements, conduct investigations and develop strategy
</li><li>Problem solving skills: must be able to identify risks and develop actionable mitigation plans</li><li>
Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations</li><li>
Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas</li><li>
Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand</li><li>
Knowledge of and experience using Project Management Software</li><li>
Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00PM &ndash; 6:00AM (PK time)</div>

Manager PMO

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
HR Business Partner is responsible for managing various HR functions including employee separations, probation cases, payroll reports, and recruitment status. You'll facilitate employee requests, coordinate inter-departmental transfers, and oversee employee orientation sessions. Additionally, you'll liaise with banks and insurance companies, maintain HR documents, and conduct exit interviews. We're seeking a detail-oriented individual with expertise in HR analytics, policy restructuring, and labor laws. If you have strong communication skills and a proactive approach, apply now to be part of our team!
What you&rsquo;ll do as the HR Business Partner:
Employees employed in the role of HR Business Partner shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
<ul><li>Process Employee Separation form, employee Probation cases to relevant managers and sending confirmation email to confirmed employees.</li><li>
Coordinate with Admin, IT &amp; Finance Department for clearance</li><li>
Maintain Headcount Report, New Hire Payroll Report, Employee Turnover report and Recruitment status report.</li><li>
Assist in daily employee&rsquo;s requests (Experience Letter, Bank Letter, Health Claim Form status et.)</li><li>
Provide assistance in employee inter-departmental transfers</li><li>
Employee travelling coordination and complete documentation</li><li>
Maintain all Human Resources documents according to ISO Standards</li><li>
Update departmental and companywide organogram</li><li>
Conduct Bi-Monthly New Hire Employee Orientation</li><li>
Coordinate with bank representative to open bank accounts for new hires</li><li>
Act as a close liaison between Insurance company and employees. Assist employees in health insurance related claims.</li><li>
Employee Warnings and Corrective actions</li><li>
Formulate and maintain Employee Handbook</li><li>
Conduct Employee Exit interview and coordinate with employee to fill-up employee exit feedback form</li><li>
Coordinate with Finance/Admin/IT department for clearance form</li></ul>
What you will bring to the team:<ul><li>
2+ years of experience in Human Resources Operations</li><li>
Good knowledge of MS Excel and PowerPoint</li><li>
Experience in HR Analytics</li><li>
Reports creation</li><li>
Policies restructuring and labor laws understanding</li><li>
Good written communication</li><li>
Aligned and systematic approach</li><li>
Problem solving and detail-oriented approach</li><li>
Positivity and teamwork</li><li>
Must be a Proactive/Active Listener</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00PM &ndash; 6:00AM (Pk time)</div>

HR Business Partner

<div>Description 
 
 
Company Overview:
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 Position Overview:
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team. 
What you&rsquo;ll do as the Field Dispatch Coordinator:
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.</li><li>
Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:</li><li>
Contact information</li><li>
Escalation procedures</li><li>
Scope of services</li><li>
Installation scripts and processes</li><li>
Schedules and teams</li><li>
Locations and maps</li><li>
Site completion checklists</li><li>
Provide onboarding, training, and support for Field Technicians</li><li>
Perform quality assurance checks and team assessments to ensure:</li><li>
Performance of the complete scope of services as outlined in the SOW</li><li>
Installation scripts and processes are completed, meeting client directed specifications</li><li>
Be available for all escalations and questions as a dedicated technical support resource</li><li>
Route and manage subcontractor work orders</li><li>
Collect and validate appropriate deliverables upon completion for delivery to project manager</li></ul>
What you will bring to the team:
EDUCATION/CERTIFICATION:
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 REQUIRED EXPERIENCE:
<ul><li>5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
</li><li>Thorough understanding of the connectivity of devices to LAN and WAN
</li><li>Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
</li><li>Strong interpersonal and customer service skills
</li><li>Ability to communicate internally and externally on all levels and through all mediums.
</li><li>Experience and success in working with various delivery organizations to achieve deliverables
</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment
</li><li>Ability to work and adapt to change in a fast paced environment
</li><li>Excellent written and verbal communication skills
</li><li>Voice and Data cabling experience (Installation, termination, testing)</li></ul> 
 Preferred:<ul><li>
Experience with Service Desk tool suites</li><li>
Concepts of networking fundamentals</li><li>
Microsoft Visio</li><li>
Experience with Service Now</li><li>
Resource supervisory experience</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)</div>

Field Dispatch Coordinator

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Director, Global Service Operations and Project Delivery, is responsible for leading and optimizing all operational functions that support the delivery of Services globally. This role oversees Project Management, Global Warehouse Operations, Lifecycle Services, Service Billing, Reporting &amp; Analytics, and Partner Governance. The Director will ensure operational excellence, drive process standardization, and enable scalable, high-quality service delivery across regions.
What you&rsquo;ll do as the Director, Global Service Operations and Project Delivery:
Employees employed in the role of Director, Global Service Operations and Project Delivery shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Operational Leadership<ul><li>
Provide strategic and operational leadership across Service Operations, including Project Management, Warehouse Operations, Lifecycle Services, and Service Billing.</li><li>
Develop and implement standardized processes, tools, and best practices to ensure consistent global service delivery.</li><li>
Partner closely with Service Delivery, Finance, Supply Chain, Engineering, and Sales to align operational priorities with business goals.</li></ul>
Project Management Oversight<ul><li>
Lead a team of project managers responsible for service implementations, customer programs, and cross-functional initiatives.</li><li>
Responsible for Projects related Order fulfillment and Management
</li><li>Drive process improvement and standards development &ndash; Including but not limited to Projects Inventory Management</li></ul> 
<ul><li>
Establish project governance frameworks, ensuring predictable execution, on-time delivery, and high customer satisfaction.</li></ul>
Warehouse &amp; Logistics Operations<ul><li>
Oversee warehouse operations supporting service parts, inventory management, logistics coordination, and field enablement.</li><li>
Drive improvements in efficiency, accuracy, turnaround time, and cost management.</li></ul>
Lifecycle Services Management<ul><li>
Manage lifecycle services programs including staging, maintenance services, asset lifecycle tracking and disposition.</li><li>
Ensure seamless coordination between internal teams and partners for end-to-end lifecycle service delivery.</li></ul>
Service Billing &amp; Financial Accuracy<ul><li>
Lead the service billing function to ensure accurate, timely, and compliant invoicing.</li><li>
Work with Finance to improve billing processes, reduce leakage, and strengthen revenue assurance mechanisms.</li></ul>
Reporting, Metrics &amp; Dashboards<ul><li>
Develop and manage KPIs, dashboards, and operational reporting to monitor performance, identify trends, and drive decision-making.</li><li>
Own operational reviews, Board-level reporting inputs, and continuous improvement metrics.</li></ul>
Global Coverage &amp; Partner Management<ul><li>
Ensure global support readiness through effective coordination with regional teams and key service partners.</li><li>
Establish governance frameworks for partner performance, contract compliance, operational alignment, and escalations.</li></ul>
Strategic Initiatives &amp; Continuous Improvement<ul><li>
Identify opportunities to enhance efficiency, automation, and customer experience.</li><li>
Lead cross-functional initiatives aimed at scaling service operations and supporting business growth.</li><li>
Drive adoption of tools, technology, and digital capabilities that improve service operations.</li></ul>
What you will bring to the team:
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA preferred.</li><li>
10+ years of experience in Service Operations, Program/Project Management, Supply Chain, or related operational leadership roles.</li><li>
Demonstrated experience leading global teams and managing service partners.</li><li>
Strong understanding of end-to-end service delivery processes, operational governance, and financial controls.</li><li>
Proven ability to design and analyze KPIs, dashboards, and data-driven insights.</li><li>
Excellent leadership, communication, and stakeholder management skills.</li><li>
Ability to work in a fast-paced, matrixed environment with global span of control.</li></ul>
Competencies<ul><li>
Operational Excellence &ndash; Builds scalable processes and drives continuous improvement.</li><li>
Strategic Leadership &ndash; Translates strategy into actionable operational plans.</li><li>
Cross-Functional Collaboration &ndash; Works seamlessly across functions and regions.</li><li>
Analytical Mindset &ndash; Uses data to drive decisions and improvements.</li><li>
Customer Focus &ndash; Ensures operational strategies support customer expectations.</li><li>
Change Management &ndash; Leads teams through transformation and growth.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00PM &ndash; 06:00AM (Pk time)</div>

Director, Global Service Operations and Project Delivery

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Exciting times! We are currently expanding our Healthcare Sector sales team and looking for key talent that will be responsible for selling products and/or services to a wide variety of businesses in the sector! As an Account Executive, you will collaborate with multiple internal teams, such as Marketing, Proposal Development, Product, Delivery and more to ensure customer satisfaction and retention goals are met.
You will receive comprehensive training on essential topics such as procurement processes and regulations and learn best practices of the Market/Industry. You will also gain the ability to understand the needs and challenges of customers to propose solutions that meet needed requirements on time and on budget. You will learn skills in CRM, Adobe Acrobat and added depth with creating, editing and reviewing PDF&rsquo;s and additional Software tools.
What you&rsquo;ll do as the Healthcare Account Executive: 
Employees employed in the role of Health Care Account Executives shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Identify and qualify new sales opportunities in the Health sector market through cold calling, emailing, networking, and referrals.</li><li>
Actively prospect new potential accounts and develop established clients through outbound calling using Zones&rsquo; proprietary sales methodology.</li><li>
Position Zones&rsquo; Line of Business Solutions as a strategic advantage to our customer&rsquo;s long-term success.</li><li>
Maintain Zones vision, values, and &ldquo;Five Star&rdquo; culture for success.</li><li>
Develop and maintain relationships with key decision-makers and influencers in the Health sector, such as procurement officers, IT managers, and directors.</li><li>
Manage and grow your business acumen and continue your success as you bring on additional business to meet your activity, revenue and margin targets.</li><li>
Prepare and deliver sales presentations, proposals, and contracts that demonstrate the value and benefits of the products or services.</li><li>
Negotiate sales terms and conditions and close deals in a timely and professional manner.</li><li>
Use your sales acumen to anticipate and overcome customer objections to close sales.</li><li>
Track and report sales activities, pipeline, and revenue using sales reports.</li><li>
Read about different contracts in the healthcare sector such as GPO, Vizient, OCHIN.</li></ul>
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in business, computer science, management, or related field.</li><li>
Experience in B2B Sales.</li><li>
Excellent communication, presentation, and negotiation skills in English.</li><li>
Ability to work independently and as part of a team.</li><li>
An intensive knowledge of all the latest IT-related products, both software and hardware.</li><li>
Proficiency in Microsoft Office, CRM tools, and web conferencing platforms.</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Account Executive

Join Zones and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.