Urwah Admin

Zones

<div>Description 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 
Position Overview: 
 
As the Sourcing Specialist, you will play a critical role in managing costs, ensuring product availability, and optimizing ordering processes. Your responsibilities will revolve around cost management strategies, product availability maintenance, ordering efficiency improvements, and fostering strong communication both internally and externally. You will need to demonstrate sharp negotiation skills, proficient IT knowledge, and excellent communication abilities to excel in this role. 
 
What you&rsquo;ll do as the Sourcing Specialist: 
 
Employees employed in the role of Sourcing Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>
Cost management through sourcing cost reductions, rebates, extended payment terms, distribution warehousing, ship on-demand order placement and distributor/mfr. program utilization.</li><li>
Product availability management of in stock %, turns, mix and alternate sourcing</li><li>
Ordering efficiencies measured by purchase order cycle times and delivery timing</li><li>
Ordering accuracy, entry errors, CRM cases, vendor errors and end user receiving errors as a result of ordering and order fulfillment</li></ul> 

What you will bring to the team: 
<ul><li>
Bachelors/Masters degree in Supply Chain or a relevant field is mandatory</li><li>
Candidate should have a general understanding of information technology and other electronics products and associated terminology.</li><li>
Sharp negotiation and decision-making skills.</li><li>
Possess excellent oral and written communication skills,</li><li>
Ability to interact well with groups, a strong customer service orientation</li><li>
Ability to manage multiple tasks with little supervision</li><li>
Must work with a sense of urgency and excel in a dynamic, fast-paced growth environment.</li><li>
Intermediate or advanced computer skills, experience and proficiency with MS Word, Office and Excel are required, and knowledge of Access is preferred.</li><li>
Strong understanding with ERP and CRM</li><li>
Effectively communicate with sales organizations on status of request.</li></ul> 
 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
 
Shift Timings: 08:00 PM &ndash; 05:00 AM (Pk Time) 
 
#LI-SY1</div>

Sourcing Specialist

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Content Manager will support our growing organization by performing the day-to-day operational management of our learning content; that includes playbooks, SOPs, videos, and policies. This includes engaging in cross-departmental collaboration to identify, gather and document processes; editing existing materials and writing new playbooks, SOPs, and policies; maintaining a regular content review cadence; providing status reports as well as other tasks to support the content being relevant and current.
What you&rsquo;ll do as the Content Manager:
Employees employed in the role of Talent Acquisition Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Communicate (both verbal and written) with contacts across different business units in a professional and clear manner in order to foster a sense of collaboration</li><li>
Well versed in SharePoint structure and organization for information management</li><li>
Review content and policy submissions for completeness, spelling, grammar, and punctuation errors</li><li>
Create, maintain and report on material updates in a regular cadence</li><li>
Maintain list of departmental contacts and update based on terminations, promotions, departmental changes, and hires</li><li>
Create and maintain projects plans, including providing status, setting reminders, assigning tasks etc.</li><li>
Able to manage multiple tasks at one time and prioritize those tasks accordingly</li><li>
Maintains solutions-oriented perspective</li></ul> 
What you will bring to the team:
The following are the experience and key skills required for the position:<ul><li>
Education BA/BS in Business, Technology or Education or a related field</li><li>
Excellent written and verbal communication skills, including grammar, punctuation, spelling, sentence structure etc.</li><li>
2+ years required of a content writing, management, proofreading and editing experience</li><li>
5+ years working in the IT field in a business analyst, sales enablement, training, or operations capacity</li><li>
Ability to collaborate successfully with different levels of the organization</li><li>
Expert knowledge of SharePoint</li><li>
Ability to organize and manage multiple projects, activities, and work independently with minimal supervision</li><li>
Awareness of how to schedule functions/training classes in an orderly and systematic way for optimal experience for learners and trainers</li><li>
Strong desire to learn and excel</li><li>
Team player mentality</li><li>
Strong sense and drive to develop effective tools for the environment</li></ul> 
Key Results Expectations:
This role is responsible for:<ul><li>
Content<ul><li>
The retention of content</li><li>
Proper posting of new content</li><li>
Establishing a routine review cycle for content</li><li>
Working with SMEs to collaborate on updates and enhancements to content</li></ul></li><li>
Perform the necessary steps to manage the content maintenance process and all parties involved.</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job Timings: 8:00 PM to 5:00 AM (Pk time)</div>

Content Manager

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities. 
What you&rsquo;ll do as the Project Coordinator: 
Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul>
What you will bring to the team:
EDUCATION/CERTIFICATION:
Bachelor&rsquo;s degree in IT/Business Administration or any other related field
CERTIFICATES/LICENSES, ETC:<ul><li>
N/A</li></ul> 
REQUIRED EXPERIENCE:<ul><li>
Strong customer service skills</li><li>
Excellent organization skills and process expertise
</li><li>Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (PK time)</div>

Project Coordinator

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The ideal candidate possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment as well as a strong desire to contribute to Zones&rsquo; continued success. This person will lead investigations into undefined areas, ambiguous requirements and will define scope, requirements and measurable deliverables that can be executed on using PMO principles. They create scope and execute initiatives by partnering with senior stakeholders (Partner and Product Management, Purchasing, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all. 
What you&rsquo;ll do as the Project Manager 2: 
Employees employed in the role of Project Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Formulate strategy, plans and measurable objectives for programs and projects</li><li>
Demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort</li><li>
Timely completion of project initiatives Identify and drive demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort</li><li>
Successful management of project scope, budget and scheduled to ensure timely completion of program and project initiatives</li><li>
Ensure that 100% of all tasks are resolved within appropriate time constraints through proper task management</li><li>
Provide weekly status report depicting:</li></ul><ul><li>
Service engagements</li><li>
Resource Utilization</li><li>
Project Status</li><li>
Risks</li><li>
Issue Mitigation</li><li>
Portfolio Status</li></ul><ul><li>
Timely completion of project initiatives</li><li>
Effective project communications with multiple stakeholders, teams and executive management</li></ul>
What you will bring to the team:
EDUCATION/CERTIFICATION:<ul><li>
Bachelor&rsquo;s degree required; MBA preferred.</li><li>
PMP, ITIL or equivalent Certification required.</li></ul> 
REQUIRED EXPERIENCE:<ul><li>
5 plus years of experience in program/ project management, process engineering or strategy within a technology or operations environment</li><li>
Leadership skills: must have experience leading a portfolio of programs, multiple projects and teams.</li><li>
Ability to take ambiguous requirements, conduct investigation and develop strategy.</li><li>
Problem solving skills: must be able to identify risks and develop actionable mitigation plans</li><li>
Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations.</li><li>
Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas.</li><li>
Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand.</li><li>
Knowledge of and experience using Project Management Software</li><li>
Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Job timings: 8:00PM &ndash; 5:00AM (Pk time)
#LI-WI1</div>

Project Manager 2

<div>Description 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Brand Champion is responsible for achieving revenue and margin goals for a designated partner/assigned product line. You will accomplish this through proactive and reactive efforts in driving the partner information throughout the sales team. As a Brand Champion, you will spend a significant portion of your time tracking pipeline opportunities, reviewing deal registrations, and review open quotes with a primary focus on attaching to and assisting in closing opportunities.
You should be able to speak at a high level of the technology we sell, but will have additional resources for more technical discussions. Interaction with Sales teams and customers is primarily via in-person discussions at the seller&rsquo;s desk, by telephone, CRM, or face-to-face during training activities. We require you to remain up to date on all partner products, all partner programs, distribution programs and Zones programs that are applicable to the partner that can assist in closing business.
The Brand Champion is the Partner&rsquo;s on-site presence, although in our current environment, being somewhat virtual is allowable. As an extension of the partner representatives, the Brand Champion conducts training in multiple formats and venues to ensure that AMs and other support departments are educated on the partner&rsquo;s products, processes, and programs.
What You Will Do as a Brand Champion - Microsoft:
Employees employed in the role of Brand Champion - Microsoft shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The PPM Brand Champion owns primary responsibility for:<ul><li>
Sales Revenue/Growth &ndash; Microsoft</li><li>
Gross Margin/Growth &ndash; Microsoft</li><li>
Number of Account Executives selling Microsoft</li><li>
Number of End-user customers buying Microsoft</li><li>
Number of deals registered/closed</li><li>
CRM opportunities assigned</li></ul>
We are seeking candidates with the following experience and skills:
Education:<ul><li>
BA/BS degree</li></ul>
Required Experience:<ul><li>
2+ years of relevant experience</li><li>
Must have good organizational and time management skills</li><li>
Execute Product and Program Training</li><li>
Strong interpersonal skills; excellent oral and written communication skills and strong selling skills</li><li>
Proficiency or ability to develop proficiency in general IT terminology</li><li>
Must have an excellent working knowledge of the Microsoft Productivity Suite, Excel in particular</li><li>
Conducts business professionally in a corporate environment and anytime representing Zones</li></ul>
Preferred Requirements:<ul><li>
2+ years of experience required in a product or services sales position</li><li>
IT Industry certifications</li></ul>
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Shift Timings: 8:00 P.M. to 5:00 A.M (Pk time)</div>

Brand Champion - Microsoft

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As the Credit Control Associate, you will help drive the success of our Credit Control / AR department, which is the cash generation department for Zones. You will have overall responsibility of managing the uploads on client&rsquo;s portal for EMEA Market (timely uploads will result in early clearance of invoices). This way you will not only identify how the client&rsquo;s system works but also be able to speed up the process and closing any dispute on early stage.
As the Credit Control Associate, you will be responsible for less than 30 clients (Europe Ledger), where you have to coordinate, chase and collect payments related to the invoices. You will be responsible for resolving issues through interdepartmental communication. In this role, you will be able to work on multiple operating systems which will help you to boost your skills. You will also be given the tasks to prepare daily / weekly reports. 
What you&rsquo;ll do as the Credit Control Associate:
Employees employed in the role of Credit Control Associate shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>
Uploading invoices for different client&rsquo;s portal (EMEA Ledger)</li><li>
Less then 30 clients ledger for Invoicing, Follow-ups and collections (Europe Ledger)</li><li>
System updates like F&amp;O (notes, updates etc) (Europe Ledger)</li><li>
Coordination with Sales &amp; CAMs for client's disputes, issues and settlement. (Europe Ledger)
</li><li>Weekly reports preparation (EMEA Ledger)</li><li>
Adhoc Tasks like audit samples, data extraction and record keeping.</li></ul> 
What you will bring to the team:
The suitable candidate for this role will possess the following skills:
Credential Requirements: 
<ul><li>
Minimum 1 or 2 years experience
</li><li>Ability to work in a fast-paced environment and prioritise workload.</li><li>
Good attention to detail and accuracy.</li><li>
Initiative to work alone and as a part of a team.</li><li>
Training on portal and other adhoc duties will be given.</li></ul> 
System Knowledge:<ul><li>
D365 or any other accounting system</li><li>
Excel &amp; PPT basic skills</li><li>
Email and response writing</li></ul> 
EDUCATION/CERTIFICATION:
ACCA/MBA/BBA in Finance &amp; Accounting or any other related field 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 1:00 PM to 9:30 PM (Pk time)
#LI-AA1</div>

Credit Control Associate

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The person will be responsible for handling open POs (cradle to grave) for assigned categories and brands. 
What you&rsquo;ll do as a Supply Chain PO Fulfillment Specialist:
Employees employed in the role of Supply Chain PO Fulfillment Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
 Manage all open drop ship orders (manual &amp; EDI) with vendors to ensure prompt fulfillment</li><li>
 Daily review of open manual drop ship orders and backorders to expedite order fulfillment, communicating any modifications and/or issues to stakeholders</li><li>
 Daily review of open EDI drop-ship orders and backorders to expedite order fulfillment, communicating any modifications and/or issues to stakeholders</li><li>
 Ensure prompt order fulfillment through interface with vendor, carriers, and other company departments as appropriate.</li><li>
 Reach out to suppliers and get current ETA/ETS on open orders. Use vendor websites, email, and phone.</li><li>
 Update open purchase orders with any changes to ETA.</li><li>
 Respond to requests for order status within established SLAs</li><li>
 Maintain proficiency with primary vendors&rsquo; systems and interfaces, sharing with teams as appropriate.</li></ul>
What you will bring to the team:<ul><li>
Bachelor's degree in any discipline is mandatory/Bachelor's or Masters degree in Supply Chain will be preferred</li><li>
1-2 years experience working in an Offshore/Outsourced model in a combined sales/operation/supply chain function; reseller hardware/software industry preferred</li><li>
General understanding of information technology products and terminology preferred</li></ul>
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Shift Timings: 8:00 PM till 5:00 AM (PK Time) 
#LI-SY1</div>

Supply Chain PO Fulfillment Specialist

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously. 
What you&rsquo;ll do as the Client Success Manager: 
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul> 
What you will bring to the team: 
<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Job timings: 8:00 PM to 5:00 AM (Pk time)
#LI-AA1</div>

Client Success Manager – 1

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
The Returns Specialist plays a pivotal role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers. 
What you&rsquo;ll do as the Returns Specialist:
Employees employed in the role of Returns Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Process client returns to company stock and suppliers using in-house processing software.<ul><li>
Apply for supplier RMA (Return Merchandise Authorization) numbers.</li><li>
Ensure that appropriate products are shipped to the supplier</li><li>
Ensure Zero outstanding open RMAs in the database aged over 60 days</li><li>
Develop and maintain good relationships with customers/manufacturers by the most appropriate communication method (i.e., fax, email, telephone) to aid the smooth operation of returns.</li><li>
Transferring stock from bin to bin or warehouse to warehouse using in-house processing software.</li><li>
Familiarize and obtain a thorough understanding of in-house processing software. (AX and MS Outlook)</li><li>
Ensure goods are identified correctly before shipping.</li><li>
Liaise with internal departments.</li><li>
Arrange and co-ordinate deliveries with different couriers.</li><li>
Provide support and assistance as required to meet the companies&rsquo; objectives (i.e., picking, packing, invoicing, cycle counting, stock and stock takes).</li><li>
Attainment of continuous improvements in quality and cycle time.</li></ul>
What you will bring to the team:<ul><li>
BBA/MBA Supply Chain</li><li>
1 &ndash; 2 years in Supply Chain (Experience in procurement will be a plus)</li><li>
Good communication skills</li><li>
Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.</li><li>
Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.</li><li>
Strong communication skills, both written and oral are required, as well as effective time management.</li></ul>
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Shift Timings: 01:00 PM to 09:30 PM 
#LI-SY1</div>

Returns Specialist

<div>Description 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The ideal candidate will be able to apply knowledge of sales and customer data, as well as plan performance, across multiple lines of business and selling roles to develop insights and key factors driving business performance. 
The candidate will leverage training in statistics and work alongside business stakeholders developing and testing hypotheses to solve a wide variety of business challenges. Driven by curiosity and a passion to learn, you thrive in situations where you can bring clarity to ambiguous and multi-faceted problems. A logical thinker who can learn new programming languages, computing applications or data sources with limited support. 
Responsible for analyzing complex data and possess intermediate to advanced expertise in data mining, Business Intelligence, data modelling, and visualization tools (specifically, Power BI).. 
What you&rsquo;ll do as the Data Analyst:
Employees employed in the role of Data Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Acts as an internal consulting resource for business partners and broader analyst community for applying leading techniques, interpreting data, understanding implications for business function strategy, tactics and ongoing operations.</li><li>
Creates and manages complex dashboards, using insights from data exploration to build comprehensive findings with advanced visualizations (using Power BI or other Business Intelligence Tools) and insights.</li><li>
Implements leading and lagging metrics ensuring timely deliverables and performance tracking on a daily, weekly, and monthly basis.</li><li>
Demonstrate forward thinking by anticipating and remediating potential roadblocks, comprehending the bigger picture of the business strategy.</li><li>
Communicate and collaborate effectively with sales leadership to influence field execution.</li><li>
Develop actionable insight presentations for business partners and answer complex questions.</li><li>
Develop a close collaboration with technology partners to strengthen alignment between business data applications, implications and technical architecture.</li></ul> 
What you will bring to the team:<ul><li>
Bachelor&rsquo;s Degree, preferably MS Computer Science</li><li>
2+ years&rsquo; experience working with end-users and key stakeholders in reporting and analytics roles.</li><li>
Advanced analytical and quantitative skills with the ability to navigate large and complex data sets, making insightful observations and identifying relevant patterns.</li><li>
The ability to adapt to changing priorities and deadlines.</li><li>
Excellent communication skills with executives and other internal stakeholders, catering to various levels of analytical proficiency</li><li>
Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.</li><li>
Consistent track record of delivering exceptionally high-quality software on large, complex, cross-functional projects.</li><li>
Experience with building backend systems to support mobile applications preferred.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Job timings: 3:00 PM to 12:00 AM (Pk time)
#LI-AA1</div>

Analyst - Insights & Analytics

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
Seeking a highly skilled Senior Performance &amp; Workforce Analytics Specialist to design, develop, and maintain dashboards, performance metrics, and workforce utilization reports. This role is critical in providing leadership with data-driven insights that drive operational efficiency, workforce optimization, and continuous improvement. The ideal candidate must have a strong background in business intelligence, data analysis, and workforce management to support strategic decision-making. This role will also be responsible to work closely with the Country Manager and work on other operational reporting requirements. 
What you&rsquo;ll do as the Senior Performance &amp; Workforce Analytics Specialist:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Design, develop, and maintain interactive dashboards and reports for leadership teams.</li><li>
Monitor and analyze daily, weekly, and monthly productivity metrics across all back-office teams.</li><li>
Track workforce utilization, output volume, and SLA adherence.</li><li>
Assist in defining and refining KPIs, benchmarks, and productivity standards.</li><li>
Provide analytics support during performance review cycles.</li><li>
Proactively identify issues and suggest data-backed solutions.</li><li>
Ensure data accuracy, integrity, and confidentiality while maintaining compliance with company policies and industry best practices.</li><li>
Partner with Team Leads, Managers, HR, and Operations teams to understand process flows, optimize workforce capacity, and balance workloads.</li><li>
Present data-driven insights through reports, presentations, and visual dashboards to executive leadership.</li><li>
Strong communication skills with keen attention to detail, ensuring precise and clear messaging across all levels of the organization.</li><li>
Work effectively with cross-functional teams to drive improvements.</li></ul> 
What you will bring to the team: 
Qualifications &amp; Experience<ul><li>
Bachelor's or Master&rsquo;s degree in Data Analytics, Business Intelligence, Statistics, Operations Management, or a related field.</li><li>
7&ndash;8 years of experience in performance analysis, workforce analytics, or business intelligence roles.</li><li>
Advanced proficiency in MS Excel, including expertise in Pivot Tables, Power Query, advanced formulas (LOOKUPs, SUMIFS, INDEX-MATCH, etc.), statistical functions, and VBA (preferred) for workforce performance tracking, data analysis, and reporting automation. Skilled in building interactive dashboards, visual reports, and automating data workflows. Experience with workforce management tools and productivity tracking systems.</li><li>
Attention to detail in tracking, interpreting, and validating workforce and operational data to ensure accuracy and reliability.</li><li>
Solid understanding of KPIs, SLAs, and operational efficiency metrics.</li><li>
Previous experience in a BPO, shared services, or operational analytics environment with meticulous adherence to processes and data accuracy.</li><li>
Ability to interpret complex data and translate it into actionable insights.</li></ul> 
Good-to-Have Skills<ul><li>
Experience with predictive analytics and forecasting models.</li><li>
Familiarity with automation and AI-driven analytics tools.</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Job timings: 8:00 PM to 5:00 AM (Pk time)
#LI-AA1</div>

Senior Performance & Workforce Analytics Specialist

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The Senior D365 F&amp;O Developer is responsible for designing and developing enhancements and customizations in Microsoft Dynamics D365 F&amp;O. 
What you&rsquo;ll do as the Senior D365 F&amp;O Developer:
Employees employed in the role of Senior D364 F&amp;O Developer shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
<ul><li>
Contribute to all phases of D365 F&amp;O projects, from concept to completion</li><li>
Design, develop, and unit test applications in accordance with established standards</li><li>
Identify areas for improvement and stability within the application</li><li>
Help teammates collect and document user requirements, develop user stories, build estimates, and create work plans</li><li>
Work with teammates to migrate legacy applications to D365 F&amp;O</li><li>
Adhere to high-quality development principles while delivering solutions on time and on budget</li><li>
Provide second and third-level support to business users</li><li>
Collaborate with Business Systems Analysts to review functional specifications for customizations</li><li>
Break down functional specifications into technical designs, development tasks, and estimates; execute to completion</li><li>
Create unit test cases and unit test plans; execute unit testing</li><li>
Troubleshoot and resolve software bugs, data, and system configuration issues</li><li>
Present technical ideas and approaches to peers and to the IT team</li><li>
Perform design and code reviews</li><li>
Mentor and train technical and non-technical team members</li><li>
Create project documentation</li><li>
Develop work-breakdown structures</li><li>
Provide tracking and status updates on assigned tasks</li><li>
Provide risk assessment</li><li>
Exercises independent judgment and discretion in overall task management by prioritizing, planning and tracking the tasks assigned for development</li><li>
Guide team development efforts towards successful project delivery</li><li>
Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and desktop based business applications</li><li>
Develop, refine, and tune integrations between applications</li></ul> 
What you will bring to the team: 
<ul><li>
8+ years of development experience with expertise in the design, development, and deployment of enterprise-level N-tier applications</li><li>
6+ years of development experience with the Microsoft Dynamics D365 F&amp;O platform/technology stack</li><li>
Experience leading teams that utilize one or more development methodologies including Agile, SCRUM, or Waterfall</li><li>
Experience with concepts, design patterns, tools, and platforms that involve standard Microsoft development solutions</li><li>
Solid understanding of modern application architectures, development methodologies, and tools</li><li>
Knowledge of a broad spectrum of enterprise applications</li><li>
Strong customer service orientation</li><li>
Analytical, troubleshooting, and problem-solving skills</li><li>
Logical, efficient, and proactive</li><li>
Keen attention to detail</li><li>
Ability to effectively communicate ideas</li><li>
Experience working in a team-oriented, collaborative environment</li><li>
Comfortable with ambiguity, possess the ability to adapt quickly and easily, and possess the ability to analyze complex problems and move them to resolution</li><li>
Background and style that elicits respect in the organization through style of engagement, technical depth, customer service, and results</li><li>
Positive attitude and the ability to build strong relationships within the company and with external partners</li><li>
Very strong communication skills (written and verbal)</li><li>
Experience in .Net, C#</li><li>
Experience using the standard Microsoft development suite (PL/SQL, MS SQL Server (SSIS, SSRS, SSAS), XML</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 2:00 PM to 11:00 PM (Pk time)
#LI-AA1</div>

Senior D365 F&O Developer

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The Cloud Commerce Automation Coordinator will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. 
What you&rsquo;ll do as the Cloud Commerce Automation Coordinator:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing</li><li>
Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service.</li><li>
Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift.</li><li>
Analyzing billing data and generating reports to support decision-making and forecasting.</li><li>
Ensuring compliance, identifying gaps and proactively executing plan of action.</li><li>
Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform</li><li>
Implement, develop, and maintain operational processes to drive program success</li></ul> 
What you will bring to the team:<ul><li>
Bachelors or Masters in relevant field</li><li>
E- commerce experience (subscription order processing, SaaS application order processing)</li><li>
Experience with any of the following Subscription Sales and Management SaaS Platforms or Hosting applications, or with any of the Cloud Brokerage Sales, Provisioning, Management platforms is valued; AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform</li><li>
Finance, accounting, Dynamics AX and CRM are a plus</li><li>
Strong Communication skills</li><li>
Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone).</li><li>
Manage escalations in a professional manner</li><li>
Reporting</li><li>
Weekly, monthly and Ad-hoc reconciliation reporting</li><li>
Recurring task management</li><li>
Maintain timely rigor for operational processes</li><li>
Provide detailed and relevant feedback to leadership</li><li>
Ongoing maintenance of documented processes</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, Voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)
#LI-AA1</div>

Cloud Commerce Automation Coordinator

<div>Description 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts. 
What you&rsquo;ll do as the Cloud Technical Specialist: 
Employees employed in the role of Cloud Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<ul><li>
Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.</li><li>
Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.</li><li>
Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.</li><li>
Establish strong relationships with customers and colleagues, adapting to changing situations.</li><li>
Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.</li><li>
Work independently and provide guidance to new team members.</li><li>
Troubleshoot and document incidents, identify root causes, and implement preventive measures.</li><li>
Ensure timely resolution of issues, adhering to SLAs.</li><li>
Act as a subject matter expert across supported areas and coordinate issue resolutions.</li><li>
This is a shift-based position, you will need to be flexible to work in 1st, 2nd and 3rd shift.</li></ul> 
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in Computer Science or any related field.</li><li>
Strong client-facing communication skills, including the ability to communicate with all levels of management.</li><li>
1 to 4 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.</li><li>
Understanding of computer systems and mobile devices for troubleshooting.</li><li>
Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.</li><li>
Knowledge of Windows, SQL, and Exchange Server preferred.</li><li>
Experience with defining and refining business processes focused on high-quality support.</li><li>
Certifications in Microsoft technologies preferred.</li><li>
Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Freshdesk.</li><li>
Ability to work independently in a fast-paced environment.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Shift Timings: 8:00 P.M. to 5:00 A.M (Pk time)
 
Rotational Shifts<h1 class="jobSectionHeader">
#LI-SA2</h1></div>

Cloud Technical Specialist

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The ideal candidate will be able to apply knowledge of sales and customer data, as well as plan performance, across multiple lines of business and selling roles to develop insights and key factors driving business performance. 
The candidate will leverage training in statistics and work alongside business stakeholders developing and testing hypotheses to solve a wide variety of business challenges. Driven by curiosity and a passion to learn, you thrive in situations where you can bring clarity to ambiguous and multi-faceted problems. A logical thinker who can learn new programming languages, computing applications or data sources with limited support. 
Responsible for analyzing complex data and possess intermediate to advanced expertise in data mining, Business Intelligence, data modelling, and visualization tools (specifically, Power BI).. 
What you&rsquo;ll do as the Operations Specialist-Renewals Data Stewardship:
Employees employed in the role of Operations Specialist-Renewals Data Stewardship shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>
Candidate must be proficient in Excel, PowerPoint, Word, and Outlook</li><li>
Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)</li><li>
Weekly, monthly, and Quarterly renewal performance reporting</li><li>
SKU maintenance and data quality analysis</li><li>
Collaborative efforts with Business Systems Analysts (BSAs), encompassing error reporting and testing</li><li>
Collaboration with Account Managers (AMs), Account Executives (AE&rsquo;s), and License Advisors (LAs).</li><li>
Opportunity creation contributing to $200M+ in software renewals annually.</li><li>
Understanding various vendor purchasing programs.</li><li>
Analyzing data to enhance operational processes.</li><li>
Ability to analyze data and provide solutions and/or feedback</li><li>
Implement, develop, and maintain operational processes to drive program success</li><li>
Dynamics AX, F&amp;O, D365 and ServiceNow experience are a plus</li><li>
Microsoft Power BI knowledge is a plus</li></ul> 
What you will bring to the team: 
EDUCATION/CERTIFICATION: 
<ul><li>4-yr degree preferred but not required</li><li>
In-lieu of 4-yr degree equivalent education, certifications, training and work-related experience</li></ul> 
REQUIRED EXPERIENCE:
<ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to meet aggressive deadlines</li><li>
Adaptability to an ever-changing work landscape</li><li>
Analytical with excellent problem-solving skills</li><li>
The ability to work independently and in a team environment</li><li>
The ability to work effectively across functions, levels and disciplines</li><li>
Strong verbal and written communication skills</li><li>
An analytical mind and inclination for problem-solving</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Job timings: 3:00 PM to 12:00 AM (Pk time)</div>

Operations Specialist-Renewals Data Stewardship

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities. 
What you&rsquo;ll do as the Project Coordinator: 
Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including enterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul>
What you will bring to the team:
EDUCATION/CERTIFICATION:
Bachelor&rsquo;s degree in IT/Business Administration or any other related field 
CERTIFICATES/LICENSES, ETC:<ul><li>
N/A</li></ul> 
REQUIRED EXPERIENCE:
<ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise
</li><li>Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Job timings: 8:00 PM to 5:00 AM (PK time)</div>

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required. 
Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all. 
What you&rsquo;ll do as the Project Manager 1:
Employees employed in the role of Project Manager shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Project Management<ul><li>
Lead project onboarding according to project scope and SOW documentation</li><li>
Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup</li><li>
Gather project requirements and develop project Playbooks and SOPs</li><li>
Obtain requirements for Bill of Materials (BOM) development</li><li>
Gather rollout schedule and document SLA requirements</li><li>
Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
</li><li>Define, track and report on specific measurable outcomes for projects</li><li>
Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival</li><li>
Responsible for all aspects of project billing including services.</li></ul> 
Client Support<ul><li>
Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.</li><li>
Schedule internal and external daily/weekly cadence meetings</li><li>
Meet with client stakeholders regarding project status and changes</li><li>
Obtain client schedule and deployment signoff</li><li>
Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
</li><li>Communicate changes with client and manage escalations as required</li><li>
Gather reporting requirements and develop custom reporting as needed</li><li>
Gather client requirements for nterprise and ensure client set for ITAD and Depot projects</li><li>
Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s</li></ul>
IntelliPlan<ul><li>
Complete project toolkit for IntelliPlan</li><li>
Input project deployment schedule and BOM requirements into IntelliPlan
</li><li>Ensure product lead times are loaded and maintained by Supply Chain</li><li>
Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan</li><li>
Coordinate deployment rollout with TSC for TSC readiness against schedule</li><li>
Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan</li><li>
Gather stock standards requirements and input forecast into IntelliPlan</li></ul>
Inventory Management<ul><li>
With customer, define product standards and forecast requirements</li><li>
Define Inventory requirements for project rollouts</li><li>
Set safety stock threshold
</li><li>Manage inventory levels against forecast and safety stock and adjust as needed</li><li>
Manage inventory levels against project schedule and adjust as needed</li><li>
Work with Supply Chain to adjust inbound inventory levels according to project schedule</li><li>
Work with Supply Chain to manage OEMs when product is available ahead of schedule
</li><li>Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW</li><li>
Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs</li></ul>
Implementation<ul><li>
Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions</li><li>
Coordinate order entry and order management in CRM based on IntelliPlan outputs</li><li>
Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs</li><li>
Formulate plans to communicate and implement approved changes for the best return on investment</li><li>
Accountable for SLA deliverables according to project scope as documented in Statements of Wok</li><li>
Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)</li></ul>
What you will bring to the team:
EDUCATION/CERTIFICATION:
<ul><li>Bachelor&rsquo;s degree in business or a related field</li><li>
PMP; ITIL Certification or equivalent preferred.</li></ul> 
REQUIRED EXPERIENCE:
<ul><li>2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment</li><li>
Experience in Supply Chain and Inventory Management is preferable
</li><li>Leadership skills: must have experience leading multiple projects and teams simultaneously</li><li>
Problem solving skills: must be able to identify risks and develop actionable mitigation plans</li><li>
Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations</li><li>
Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas</li><li>
Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand</li><li>
Knowledge of and experience using Project Management Software</li><li>
Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.</div>

Project Manager 1

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
The Licensing Support Specialist role reports directly to the Licensing Lifecycle Manager and serves as the frontline serving our Cloud Transformation Desk to provide software and cloud licensing support for our internal team members and SMB clients. They will answer general licensing questions from top tier publishers and provide triage support to ensure issues and questions are directed to the correct department for resolution. 
What you&rsquo;ll do as the Licensing Support Specialist:
Employees employed in the role of Licensing Support Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Front line reactive and proactive support for general licensing guidance for Tier 1 publishers</li><li>
Take ownership of requests, incidents and problems originating from omni-channel requests</li><li>
Coordinate services and support with other members of the Cloud Transformation Desk</li><li>
Determine root-cause of questions and issues and communicate appropriately to resolve</li><li>
Communicate benefits of cloud products and refer to CSS for referral opportunities</li><li>
Create and maintain case tickets with specific process documentation</li><li>
Participation in rotational queue duties in Assignment Group</li></ul>
What you will bring to the team:
EDUCATION/CERTIFICATION:<ul><li>
4-yr degree bachelors degree</li></ul>
REQUIRED EXPERIENCE:<ul><li>
2+ years of licensing support or technical role providing remote support in a helpdesk environment</li><li>
Experience working with Tier 1 software publishers understanding product terms and conditions</li><li>
Experience working in ticketing systems</li><li>
Excellent verbal and written communication skills</li><li>
Demonstrated ability to provide world class customer service</li><li>
Demonstrated strong communication and proven ability to resolve complex issues a timely manner</li><li>
Ability to act quickly to issues and develop solutions</li><li>
Demonstrated track record of achieving productivity goals</li></ul> 
PREFFERED EXPERIENCE:<ul><li>
Experience with Microsoft product terms and conditions</li><li>
Adobe experience a plus</li><li>
Completion of Microsoft MCP (Licensing)</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Licensing Support Specialist

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Own overall operational account health</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li><li>
Ability to work with little or no supervision.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 
Job timings: 8:00 PM to 5:00 AM (Pk time)
#LI-AA1</div>

Client Success Manager – 2

Join Zones and explore 25 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.