Urwah Admin

Zones

<div>Description 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Term: 3+ months
Location: 100% onsite in San Francisco
Pay: Up to $45.00
Hours: Day shift - Mon-TH 32 hours 
What you will do as the Desktop Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Onsite support &amp; incident management: walk-up support, ticket triage and hygiene, escalation coordination.</li><li>
Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.</li><li>
Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.</li><li>
Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.</li></ul> 
What you will bring to the team:
5+ years experience with the following:<ul><li>
Meeting room maintenance and pre-checks</li><li>
Over-the-counter IT support</li><li>
Office technical maintenance</li><li>
Shipping and receiving</li><li>
Stock management</li><li>
Tier 1 and 2 IT Service Desk Support</li><li>
Network Cabling
</li></ul>Zones offers a comprehensive Benefits package
 
 
While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. 
 
At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.</div>

Desktop Support Technician

<div>Description 
 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
We are seeking a detail-oriented and analytical Sales Operations Specialist to support our sales team and optimize our sales processes. The ideal candidate will have a strong understanding of sales operations, excellent organizational skills, and a passion for improving efficiency. 
What you will do as the Sales Operations And Reporting Specialist:<ul><li>
CRM Data Management 
Manage and maintain sales data in CRM system (e.g., Salesforce) to ensure accuracy and completeness.</li><li>
Sales Performance Analysis 
Analyze sales performance metrics to identify areas for improvement and provide recommendations to management.</li><li>
Sales Strategy Development 
Develop and implement sales strategies and initiatives in collaboration with sales and marketing teams.</li><li>
Reporting and Presentation 
Generate reports and presentations on sales performance and key metrics for senior management.</li><li>
Pricing and Quoting Support 
Support sales team with pricing and quoting for customers.</li><li>
Onboarding and Training 
Assist in the onboarding and training of sales representatives on CRM and sales processes.</li><li>
Cross-Functional Collaboration 
Collaborate with finance, marketing, and other departments to ensure alignment of sales strategies with overall company objectives.</li><li>
Policy Compliance and Enforcement 
Monitor and enforce sales policies and procedures to ensure compliance and consistency.</li></ul> 
What you will bring to the team:
Education 
Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.
Experience
2-3 years of experience in sales operations or a similar role.
Skills
<ul><li>Strong analytical skills with proficiency in Excel or other data analysis tools.</li><li>
Experience with CRM software, preferably Salesforce.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li><li>
Attention to detail and ability to prioritize tasks effectively.</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
 
Job timings: 12:00 PM to 09:00 PM (Pk time)</div>

Sales Operations And Reporting Specialist

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As a Pricing Desk Specialist, you will play a critical role in supporting Sales through the management of special pricing programs, including Special Pricing Agreements (SPAs), Opportunity Support Requests (OSRs), Deal Registrations (DRs), Big Deals, and customer-specific pricing initiatives. You will work closely with Sales, Purchasing, vendors, and distributor partners to secure competitive pricing, maximize program utilization, and ensure compliance with manufacturer and internal pricing requirements.
 What you will do as the Pricing Desk Specialist:
Employees in this role are expected to exercise sound judgment, analytical thinking, and decision-making while supporting revenue growth and pricing competitiveness.<ul><li>
Manage and process special pricing requests, including SPAs, OSRs, DRs, Big Deals, and volume opportunities.</li><li>
Provide pricing guidance and consultative support to Sales teams on available pricing programs and discount structures.</li><li>
Coordinate with Purchasing, vendors, and distributors to obtain front-end discounts and special pricing approvals.</li><li>
Review opportunities for volume pricing, strategic account growth, whitespace expansion, and customer acquisition initiatives.</li><li>
Ensure pricing requests meet documentation and compliance requirements, including customer alignment, deal registration validation, and SKU accuracy.</li><li>
Create, maintain, and track pricing program records and support documentation.</li><li>
Support Sales with pricing strategies that improve competitiveness and increase win rates.</li><li>
Maintain strong communication with internal stakeholders regarding request status, eligibility, and approvals.</li></ul> 
What you will bring to the team: 
<ul><li>
Bachelor&rsquo;s degree in business, Supply Chain, Finance, or a related field preferred.</li><li>
Experience in Pricing, Sales Operations, Sourcing, Purchasing, or a related function.</li><li>
Strong analytical, problem-solving, and decision-making skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Strong attention to detail and compliance requirements.</li><li>
Intermediate to advanced proficiency in Microsoft Office, Specially Excel, Powerpoint.</li><li>
Experience with ERP, CE, and pricing management systems preferred.</li><li>
Customer-focused mindset with the ability to collaborate effectively across Sales, Purchasing, and vendor organizations.</li></ul> 
Key Success Measures<ul><li>
Timely and accurate processing of pricing requests.</li><li>
Increased utilization of manufacturer and distributor pricing programs.</li><li>
Improved sales competitiveness and deal conversion.</li><li>
Compliance with pricing program requirements and documentation standards.</li><li>
Strong partnership and responsiveness to Sales and Purchasing teams.</li></ul> 
Core Purpose:
Enable profitable growth by securing competitive pricing, maximizing special pricing program opportunities, and ensuring compliance throughout the pricing approval process
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 8:00 PM to 05:00 AM (PK Time)</div>

Pricing Desk Specialist

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The ZIP COE Specialist plays a key role in managing and supporting supply chain operations through Kinaxis RapidResponse (ZIP). The role involves advanced Excel-based data management, project schedule conversions, issue tracking, and close collaboration with project managers and cross-functional teams. With a strong focus on accuracy, process efficiency, and timely delivery, the specialist ensures smooth project execution and supports digital transformation initiatives. 
 What you will do as the Zones Intelliplan Centre Of Excellence Specialist :
Employees employed in the role of ZIP COE Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>Work on state-of-the-art software Kinaxis RapidResponse (ZIP) and develop proficiency in navigating and utilizing the tool effectively.</li><li>
Apply critical thinking to identify, analyze, and troubleshoot issues.</li><li>
Use advanced MS Excel skills to create, manage, and convert project schedules into Kinaxis RapidResponse (ZIP) formats.</li><li>
Upload, validate, and maintain project schedules within Kinaxis RapidResponse.</li><li>
Collaborate with project managers and cross-functional teams to address queries and ensure accurate updates.</li><li>
Periodically update project schedules based on inputs from project managers and maintain alignment with defined formats.</li><li>
Support the Digital Transformation team in Kinaxis RapidResponse-related activities.</li><li>
Manage the Kinaxis issue tracker, coordinate resolution, and keep stakeholders informed of progress.</li><li>
Perform supply chain and inventory analysis to ensure operational health and mitigate risks through data-driven methods.</li><li>
Partner with inventory management teams to proactively address risks and optimize outcomes.</li><li>
Contribute to process improvement initiatives by defining and implementing streamlined, efficient practices.</li><li>
Meet strict deadlines while maintaining a strong focus on quality and accuracy.</li><li>
Carry out any other tasks assigned by the Lead/Manager.</li></ul> 
What you will bring to the team: 
<ul><li>
A bachelor&rsquo;s degree, ideally with a specialization in Supply Chain or a related field.</li><li>
1&ndash;2 years of experience in supply chain management, customer service, project coordination, or data management/analysis.</li><li>
Strong communication skills with the ability to collaborate effectively across internal teams and with clients.</li><li>
A quality-focused mindset, with the ability to identify risks and support change management initiatives.</li><li>
Strong organizational skills with the ability to prioritize tasks while aligning with project objectives and deliverables.</li><li>
Proven capability to support project goals and adapt approaches to meet evolving business needs.</li><li>
Ability to perform under pressure and execute tasks accurately in time-sensitive environments.</li><li>
High proficiency in Microsoft Office tools, particularly Excel, with prior experience in ERP or similar software preferred.</li><li>
Exceptional attention to detail and a commitment to delivering accurate, reliable results.</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 8:00 PM to 05:00 AM (PK Time)</div>

Zones Intelliplan Center of Excellence Specialist

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
The SOC Analyst L1 is responsible for monitoring, investigating, and responding to security incidents to protect customer IT environments from cyber threats. This role conducts technical analysis, threat and vulnerability assessments, and root cause investigations to identify impacts and implement effective remediation measures. The position supports incident response activities by collecting and validating evidence, coordinating issue resolution, and ensuring adherence to established processes and service level agreements. Working closely with internal teams and customers, the analyst provides exceptional service while driving continuous security improvements. The role also involves mentoring team members, documenting knowledge, and preparing technical reports to support operational and strategic security initiatives. 
What you&rsquo;ll do as the SOC Analyst L1:
Employees employed in the role of SOC Analyst L1 shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<ul><li>
Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures.</li><li>
Conduct technical analysis on impacted systems to determine impact, scope, and recovery from active and potential cyber incidents</li><li>
Monitor threats to an customer IT infrastructure</li><li>
Utilize and adhere to defined workflow and processes driving the response and mitigation efforts</li><li>
Collect relevant artifacts in support of incident response activities and validate findings reported</li><li>
Assess security systems and measures for weaknesses and possible improvements.</li><li>
Conduct threat and vulnerability analysis</li><li>
Enforce a high-quality customer service culture, where every client feels like the one and only</li><li>
Share and document your knowledge with teammates and guide them in the resolution of complex technical problems</li><li>
Ability to work independently and provide guidance to new staff on the team</li><li>
Ensure accurate and timely resolution of all assigned issues, confirming to a strict SLA</li><li>
Experience coordinating resolution of L1/L2 support issues, and escalations as required</li><li>
Design and prepare technical reports, charts, and graphs to record results.</li></ul>
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in Computer Science, or equivalent in work experience.
</li><li>Minimum 2-3 years experience in the field of cyber security</li><li>
Must have strong communications skills (verbal &amp; written) including the ability to communicate with all levels</li><li>
Team player and collaborator, self motivated and demonstrated continuous learning</li><li>
Solid understanding of networking, malware analysis, incident response, and cyber etiquette.</li><li>
Understanding of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Administration, and Security Architecture</li><li>
Microsoft Office 365, Azure, Windows Active Directory, Windows Server, Windows 10 OS, PowerShell</li><li>
Experience with cloud and hybrid infrastructures, broad experience with Microsoft 365 Security, Azure Security
</li></ul>Nice to Have:<ul><li>
Certifications in Microsoft security stack, Sentinel, Defender, CrowdStrike, Sentinel One, other EDR, Cisco, Palo Alto, Juniper, Linux technologies, SC-200, AZ-500 preferred</li><li>
Experience with ticketing systems such as Service-Now, Zendesk, Jira, Freshdesk, etc.</li><li>
Ability to work independently in a fast-paced environment where technology and customers' requirements can change regularly.</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: This is a shift position, you will need to be flexible to work 1st, 2nd, or 3rd shift.</div>

SOC Analyst L1

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
IT infrastructure is the lifeline that connects businesses to customers and suppliers. Business success requires maintaining high service levels for their network while reducing costs and expanding the network as the business grows. Cisco Services can help meet these objectives by providing technical services and smart capabilities that:<ul><li>
Resolve problems faster: Identify issues quickly and streamline your incident management processes to reduce network downtime and improve IT service levels.</li><li>
Reduce risk: Access to Cisco technical experts combined with smart, proactive tools and capabilities minimizes risks to business continuity.</li><li>
Increase operational efficiency: Proactive management and automated processes mean fewer support resource requirements and lower costs for managing your network.</li></ul>
The Smart Services Specialist plays a critical role in helping support the acceleration of our Cisco Services business. This role provides a high visibility opportunity for a professional to have significant management interaction across many organizations, and the opportunity to impact, shape and simplify our business. It requires strength in business analytics, project management, execution, communication, and collaboration.
What you&rsquo;ll do as the Cisco Services Specialist:
Employees employed in the role of Cisco Services Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<ul><li>Develop and maintain levels of expertise in Cisco Services products, programs, and policies to support and enable the sales, organization, and customers.</li><li>Proactively drive revenue for Cisco Services to achieve sales goals, through outbound calling and collaborating with Zones Sales teams</li><li>Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Act as the main point of contact for all internal sales questions pertaining to Cisco Services products and programs.</li><li>Be able to promote and sell the joint value proposition of Zones and Cisco Services.</li><li>Deliver weekly business reports to Manager.</li><li>Identify and address recurring issues and trends and report to manager.</li><li>Identify areas for training and coordinate with training manager and/or other department heads.</li><li>Make recommendations for system improvements and enhancements.</li><li>As the subject matter expert, provide guidance on the best Cisco Services strategy to embrace to reach target segments.</li><li>Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Participate in the development and execution of Cisco Services marketing programs and strategies.</li><li>Act as the primary point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Services products and programs.</li></ul> 
Data Analysis:<ul><li>Must be a Microsoft Excel expert with ability to manipulate Renewal Pipelines, CRM Pipelines, Reporting, Automated VBA customer facing documentation.</li><li>Create and maintain customer facing automated templates built using Microsoft VB, using Excel VBA (Visual Basic for Applications). Templates include Services Quote, Services Details, Order Completion Report and more.</li><li>Create additional automated documents from time to time to strengthen department&rsquo;s processes and improve efficiency.</li><li>Converting raw Cisco Reports in an accurate and efficient pipeline</li></ul> 
What you will bring to the team:
MINIMUM QUALIFICATION/EDUCATION:
At least bachelor&rsquo;s in engineering, IT, etc.
REQUIREMENTS/CERTIFICATIONS<ul><li>
Cisco Sales Expert Program (CSEP E-Learning v4.0) (On Job)</li><li>
Cisco Services Training (On Job)</li><li>
Strong understanding of Cisco&rsquo;s Products &amp; Services</li><li>
Microsoft Excel</li><li>
A+ English reading, speaking, listening, and writing.</li></ul>
MENTAL REQUIREMENTS<ul><li>
Work with minimum or without supervision</li><li>
Understand and carry out oral and written instructions.</li><li>
Able to multi-task and handle work under pressure as a member of the team</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Cisco Services Specialist

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
What you&rsquo;ll do as the Customer Service Representative:
Employees employed in the role of Customer Service Representative shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Respond to customer inquiries via phone, email, chat, or messaging.</li><li>
Help customers select suitable IT products such as laptops, desktops, servers, networking equipment, software, and accessories.</li><li>
Prepare and send price quotations.</li><li>
Check product availability, pricing, and estimated delivery times.</li><li>
Coordinate with sales representatives, vendors, warehouses, and logistics teams.</li><li>
Resolve customer complaints, order issues, shipping delays, and return requests.</li><li>
Create and update customer accounts and sales orders in CRM.</li><li>
Maintain accurate records of customer interactions.</li><li>
Upsell or cross-sell products and services when appropriate.</li><li>
Meet customer satisfaction (CSAT), response time, and productivity goals.</li><li>
Follow company policies and service-level agreements (SLAs).</li></ul>
What will you bring to the team:
Required Experience:
<ul><li>Excellent verbal and written communication.</li><li>
Strong customer service and problem-solving skills.</li><li>
Basic knowledge of IT hardware, software, and networking products.</li><li>
Experience with CRM systems (such as Microsoft Dynamics 365).</li><li>
Good organizational and time management skills.</li><li>
Ability to multitask in a fast-paced environment.</li><li>
Proficiency in Microsoft Office, especially Excel and Outlook.</li></ul>
Preferred Qualifications<ul><li>
Bachelor's degree (Computer Science, IT, Business, or a related field is often preferred).</li><li>
Experience in customer service or IT sales support.</li><li>
Familiarity with major IT brands such as Dell, HP, Lenovo, Cisco, and Microsoft.</li></ul>
 Zones offers a comprehensive Benefits package:
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Customer Service Representative

Join Zones and explore 18   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.