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Client Account Specialist (Hazard Claims Ops)
Client Account Specialist (Operations) – Hazard Claims (Remote)
Own the Client Relationship From Anywhere DIMONT is seeking a Client Account Specialist to join our fully remote operations team, owning the day-to-day relationship and service experience for clients' hazard insurance claims portfolios. In this role, you will serve as the primary client contact, balancing strong relationship management with detailed operational execution to ensure claims are processed accurately, timely, and in compliance with client and contractual requirements.
This position is a great fit for someone with experience in foreclosure or default servicing, hazard insurance claims, or related claims operations who enjoys working at the intersection of client-facing service and process-driven execution, and who thrives on proactive communication and problem-solving.
What You Will Do
- Serve as the primary point of contact for assigned clients, managing day-to-day inquiries, escalations, and status updates for hazard claims portfolios
- Proactively communicate portfolio performance, upcoming milestones, and resolutions to clients via email, phone, and meetings
- Oversee client hazard claims portfolios from intake through closure, ensuring timely, accurate, and compliant delivery of all services
- Monitor SLAs, track key metrics, and identify operational issues before they impact client satisfaction
- Partner with Operations, IT, and other internal teams to resolve system or process issues impacting client portfolios
- Maintain accurate client and portfolio data, generate reports, and support data-driven insights for management and client reviews
What You Bring
- 5+ years of experience in foreclosure or default servicing with a bank, mortgage servicer, or similar servicing-focused environment, including hands-on experience with hazard insurance claims, property insurance, or related claims operations
- 3+ years of account management or client-facing experience in foreclosure or default servicing, with direct responsibility for client communication, issue resolution, and expectation management
- Comfortable operating in a high-volume communication environment, managing client inquiries, escalations, and internal coordination without losing attention to detail or responsiveness
About DIMONT
Founded in 1996, DIMONT is a Dallas-based provider of insurance claims management and adjustment services supporting mortgage lenders, servicers, and investors across the United States. Since 2010, DIMONT has helped clients recover more than $2 billion in insurance claim proceeds and mitigate losses on mortgage collateral through technology-enabled services, borrower insurance claims management, and FHA, GSE, MI, VA, and USDA claims processing.
As a growing DIMONT, DIMONT offers employees the opportunity to make a meaningful impact while supporting critical services within the mortgage servicing industry. We are small enough that your work has real visibility, yet established enough to provide stability, flexibility, and opportunities to contribute to our continued success.
We take pride in delivering exceptional service to our clients and fostering a workplace where every team member is valued, respected, and supported.
DIMONT is an equal opportunity employer. We are committed to providing a workplace free from discrimination and do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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