IT Service Delivery Analyst

About the Role

You will deliver reliable first-line IT support, maintain a stable and secure infrastructure, and drive measurable improvements in IT service adoption across the business. This is a hands-on, people-facing role where your communication skills and technical expertise will make a direct impact every day.

What You'll Do

• Provide first-line support for hardware, software, and network issues (laptops, desktops, mobile phones, printers, and peripherals)
• Troubleshoot and resolve issues related to Windows OS, MS Office, DNS, DHCP, and TCP/IP
• Manage and fulfill service requests through ITIL-aligned service management processes
• Maintain IT asset records and documentation with high accuracy
• Collaborate with internal teams to identify recurring issues and implement lasting fixes
• Support IT onboarding and drive user adoption of technology tools
• Continuously upskill to stay current with evolving technologies.

What You Bring

• Minimum 7 years of experience in IT support or service delivery
• Strong working knowledge of Windows environments, MS Office, and core networking protocols
• Experience with ITSM frameworks and tools (ITIL certification or practice knowledge required)
• Relevant certifications such as CCNA, MCP, MCSA, MCITP, or MCSE are highly preferred
• UAE work experience is essential
• Excellent communication and customer service skills
• Proven ability to manage multiple priorities under pressure with a detail-oriented mindset.

Nice to Have

• Bachelor's degree in Computer Science, IT, Networking, or related field
• Arabic language skills
• Valid UAE driver's license
• Experience in F&B or Retail environments
• GCC, Egypt, or Morocco market experience
• Immediate availability

Why Join Us?

You'll be joining a team that values technical excellence, continuous learning, and genuine collaboration. If you take pride in keeping things running, communicating clearly, and growing your skills, this is the role for you.

Apply now and help us build an IT experience our teams can rely on.