IT Spport

Job Title: IT Support Specialist

Company: Digital Moviola

Employment Type: Full-time

Salary: $60,000 - $120,000 USD per annum

Job Overview

Digital Moviola is a leading innovator in the digital media and post-production technology sector, dedicated to empowering creative professionals with state-of-the-art solutions. We are seeking a skilled and proactive IT Support Specialist to join our growing technical team. The ideal candidate will be a customer-focused problem-solver responsible for maintaining our IT infrastructure and providing exceptional technical support to our employees. This is a fantastic opportunity to work within a dynamic and creative environment, ensuring our systems run smoothly and efficiently.

Responsibilities

* Providing first and second-line technical support to all staff for hardware, software, and network-related issues.
* Installing, configuring, and maintaining computer hardware, operating systems, and applications.
* Troubleshooting system and network problems, diagnosing and resolving both hardware and software faults.
* Managing user accounts, permissions, and access rights in line with company policies.
* Assisting with the management of IT assets, including inventory tracking and procurement.
* Supporting a range of software, including standard office applications and specialised media production tools.
* Creating and maintaining clear and concise documentation for IT processes and user guides.
* Collaborating with the wider technical team on IT projects and system upgrades.
* Ensuring the security and integrity of the company's IT systems and data.

Qualifications

* Proven experience in an IT support role or a similar technical position.
* Strong knowledge of Windows and macOS operating systems.
* Excellent understanding of computer networking principles (TCP/IP, DNS, DHCP).
* Experience with Microsoft 365 or Google Workspace administration.
* Exceptional problem-solving skills and a logical, methodical approach.
* Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* A proactive and self-motivated attitude with a genuine passion for technology.
* Experience supporting software used in the creative or media industry (e.g., Adobe Creative Cloud) would be highly advantageous.
* Relevant industry certifications (e.g., CompTIA, Microsoft, Apple) are desirable but not essential.

Benefits

* A competitive salary and benefits package.
* Opportunity for professional growth and development.
* Access to the latest technology and tools.
* A collaborative and supportive company culture.
* Generous annual leave allowance.
* Company pension scheme.