Live chat support

Live Chat Support Specialist

Company: SysCom Inc.
Location: United, Louisiana, United States
Employment Type: Full-Time
Salary: $20 - $39 USD per hour

Job Overview

SysCom Inc. is seeking a dedicated and articulate Live Chat Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing real-time assistance and resolving enquiries through our live chat platform. This role is crucial for maintaining our reputation for exceptional customer satisfaction and requires a professional who is passionate about delivering high-quality support. You will play a key part in our mission to provide innovative solutions and support to our valued government and commercial clients.

About SysCom Inc.

SysCom, Inc. is a privately-owned small business that provides exceptional contracting and support services to the Federal Government, Department of Defense, and commercial clients. Established in 2011 and headquartered in Colorado Springs, CO, our company specialises in federal and defense technical and professional support, including engineering, information technology, range operations, and logistics services. At SysCom, we are committed to delivering high-quality services through innovative solutions and a focus on customer satisfaction, while fostering a supportive and collaborative work environment for our employees.

Responsibilities

 

• Respond promptly and professionally to customer enquiries via live chat in a clear and concise manner.
• Identify, troubleshoot, and resolve customer issues with a high degree of accuracy and efficiency.
• Provide detailed information about our products, services, and processes.
• Escalate complex or unresolved issues to the appropriate internal teams for resolution.
• Maintain comprehensive and accurate records of all customer interactions and transactions.
• Meet personal and team qualitative and quantitative targets.
• Contribute to the continuous improvement of our customer service procedures and standards.

Qualifications

 

• Proven experience in a customer support role, ideally with a focus on live chat or written communication.
• Exceptional written communication and interpersonal skills with a strong command of the English language.
• Excellent problem-solving and analytical abilities.
• Strong organisational skills with the ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• A professional and customer-focused attitude with a genuine desire to help others.
• Proficiency with helpdesk software and CRM systems is highly desirable.
• Ability to work independently and as part of a collaborative team.

Benefits

 

• A competitive hourly wage.
• Opportunity to work within a supportive and professional team environment.
• SysCom Inc. offers a comprehensive benefits package to eligible full-time employees.