Technical Services Specialist II or III

Overview

Are you passionate about technology and dedicated to helping others succeed? At Doane University, we believe technology is a service, not just a system. We are looking for a Technical Services Specialist who views every ticket as an opportunity to empower a person, rather than just a task to mark complete. If you love solving problems, sharing your tech expertise, and delivering exceptional customer care, we want you on our team.

We are looking for a Technical Services Specialist (Level II or Level III) located on our Crete campus. In this role, you’ll be at the forefront of our Service Center, supporting the technology needs of students, faculty, staff, and external partners while coordinating the setup and operation of technology resources across the university.

Serving as a key point of contact for technology support requests, event technology coordination, and service desk operations, level II or III Specialists ensure requests and incidents are properly diagnosed, documented, resolved, or escalated while delivering excellent customer service. Support is provided through multiple channels, including in-person assistance, digital systems, and automated services. This position works collaboratively with departments across campus, coordinates resources for internal and external events, and may supervise and mentor student customer service representatives.

The Technical Services Specialist II role serves as a development position, building technical and service management expertise with increasing independence.

The Technical Services Specialist III role functions with greater leadership responsibilities, including project coordination, mentoring staff, and contributing to service improvement initiatives.

Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the university. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. In accordance with USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas.

FLSA Salaried (Exempt)

Salary Salary for this position ranges from $45,000 to $50,000 based on level (II or III), skills, and experience.

Review the full job description and apply online at doane.edu/jobs.

Minimum Required Qualifications

Level II:

• Associate degree in customer service, information technology, or a related field. Equivalent combinations of education, work experience, or military experience may be considered.
• One (1) year of experience providing customer support, service desk operations, or technical support in a professional environment.

Level III:

• Associate degree in customer service, information technology, or a related field. Equivalent combinations of education, work experience, or military experience may be considered.
• A minimum of two (2) years of progressive experience in technical support, service desk operations, or IT service delivery.
• Ability to demonstrate leadership capabilities, mentoring experience, and the capacity to manage projects or operational improvements.

Preferred Qualifications

Level II:
Experience supporting IT services, event technology, or higher education environments

Level III:

Bachelors degree
The following certifications:

• ITIL certification
• ServiceNow Certification
• AVIXA Certified Technology Specialist (CTS)
• Customer service or service management certifications
• Other audio/visual or technology support related certifications

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person