Telecaller Cum Sales Executive-Female(Arabic Speaker)

ABOUT US

Urban Scholar Education Centre is a rapidly growing educational institution offering high-quality home tuitions, centre-based classes, and online learning support. We cater to students from various international curricula including British, American, Canadian, CBSE, and IB.

Key Responsibilities

• Counsel students and parents on suitable academic programs, curricula, and learning solutions.
• Understand students' academic needs and recommend appropriate courses or tuition packages.
• Handle inbound and outbound calls, WhatsApp inquiries, emails, and walk-in enquiries.
• Follow up with prospective students and convert leads into enrollments.
• Maintain accurate records of leads and admissions in the CRM or database.
• Achieve monthly admission and revenue targets set by the management.
• Coordinate with teachers to schedule demo classes and regular classes.
• Explain course structures, fees, schedules, and company policies to parents and students.
• Build and maintain strong relationships with parents by providing timely updates and support.
• Address student and parent concerns professionally and ensure high customer satisfaction.
• Collaborate with the marketing team to follow up on leads generated through campaigns.
• Prepare daily, weekly, and monthly reports on inquiries, follow-ups, conversions, and admissions.
• Participate in educational events, seminars, exhibitions, and promotional activities to generate new leads.
• Stay updated on different curricula (CBSE, British, American, IB, IGCSE, etc.) and the centre's academic offerings.

Key Skills

• Excellent communication and interpersonal skills.
• Strong counseling, negotiation, and sales abilities.
• Ability to build rapport with students and parents.
• Proficiency in MS Office and CRM software.
• Strong organizational and time-management skills.
• Target-oriented with the ability to work under pressure.
• Fluency in English is mandatory; Arabic is an added advantage.

Qualifications

• Bachelor's degree in Education, Business Administration, Marketing, Psychology, or a related field.
• Minimum 1–2 years of experience in academic counseling, educational sales, admissions, or customer relationship management.
• Experience in the education sector is preferred.

Work Location: In person