Training Specialist (Utilities)

F.H. Cann & Associates is seeking an experienced Corporate Training Specialist with extensive utility industry experience to develop, deliver, and maintain training programs for customer service and contact center operations supporting gas and electric utility clients. The ideal candidate will possess a strong background in adult learning, instructional design, and training delivery, with experience creating engaging e-learning content using Articulate 360 or similar learning technologies.

This role will be responsible for training new hires and existing employees, evaluating training effectiveness, supporting operational initiatives, and ensuring compliance with client and regulatory requirements.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Partner with management to identify training needs and coordinate training schedules.
• Develop, deliver, and maintain utility-specific training programs supporting gas and electric customer service, billing, collections, outage response, field service coordination, and regulatory compliance requirements
• Create and update e-learning modules, assessments, and learning materials utilizing Articulate 360 and other instructional design tools
• Prepare educational material such as power point presentations, SharePoint content, videos etc. as needed
• Support and mentor new employees
• Keep attendance and other records of training
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training
• Attend client working sessions/meeting/training as needed
• Other projects as directed.

Competencies:

• 3+ years of corporate training experience, preferably within customer service or contact center environments.
• Extensive experience developing and delivering training programs for utility companies, including gas and/or electric operations.
• Proficiency with Microsoft Office Suite, particularly PowerPoint.
• Strong understanding of adult learning principles, instructional design methodologies, and training best practices.
• Phenomenal communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking and decision-making skills
• Prior call center experience preferred

Preferred Education and Experience:

• Bachelor’s degree in Education, Training & Development, Business, Communications, or related field; equivalent experience may be considered.
• Training or Learning & Development certifications (e.g., CPLP/CPTD) preferred.

Work Environment:

• Federal and State contractor call/contact center along with Account Receivable Management

WFH Requirements:

• Must be available and able to work during Eastern Time (ET) business hours, regardless of geographic location.
• Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
• Private, quiet, and distraction free room/office space
• Adhere to Telecommute Policy in its entirety

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Security Clearance Requirements

• Must be able to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

We are seeking a Corporate Trainer to join our growing organization and help employees develop their skills and knowledge. In this role, you will design and deliver engaging training programs that motivate and drive performance. The ideal candidate is an experienced educator with strong communication skills and subject matter expertise. Success in this role requires excellent organizational skills, adaptability, and a positive, team-oriented attitude.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

If you want to view the “Know Your Rights” poster, please choose your language: English Spanish

If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish