Urgent Care Center Medical Director Physician Assistant or Nurse Practitioner

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

Strong healthcare operations leader and practicing clinician responsible for the oversight of a Carbon Health clinic within a region. A successful Center Medical Director is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients. The Center Medical Director acts with an owner’s mindset, cultivating new ideas for driving business performance by leading the clinic team, managing financial outcomes, and supporting patient retention and growth through effective operations and direct patient care.

Key Capabilities

• Collaborate: Shares information with others so there are no surprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
• Drive Outcomes: Eliminates obstacles that affect organizational performance
• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job

What You’ll Do

Patient Care

• Deliver up-to-date, evidence-based, and compassionate care to patients in clinic
• Supervise clinical care performed by clinician team
• Effectively communicate and operationalize Carbon Health’s mission, vision and values
• Engage in special projects related to clinical quality improvement and innovation
• Lead regular team meetings, resolve conflict, motivate employees and foster a culture of communication that promotes employee retention and the highest quality of patient care
• In partnership with the Clinic Manager, set, communicate and maintain the highest quality of care and safety standards
• Approximately 30 hours per week of direct patient care

Financial Accountability

• Demonstrate working knowledge of financial statements, clinic billing procedures and all insurance types and payor guidelines; adjusts, in coordination with district and regional leadership
• Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement (training staff as needed)
• Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate

Experiential Outcomes

• Inspirational leader who encourages their team to solve their own problems, empowers through communication, feedback and recognition
• Interview, onboard and mentor clinician team
• Identify clinical and patient experience educational opportunities for your team
• Perform chart audits and one-to-one evaluations of clinicians on a monthly basis
• Manage payroll targets; create and maintain clinician schedule for your sites
• Respond to patient and staff complaints regarding clinicians
• Maintain a high-standard of patient care that amplifies patient experience goals to ensure NPS scores are met and exceeded
• Identify, plan and participate in marketing activities and community events that increase patient volume and engagement

About You

• Active NP or PA license and board certified
• Minimum 2 years of experience in ER, urgent care or similar setting
• Ability to consult and treat patients of all ages
• 1+ year leading others in a healthcare setting
• Understanding of financial statements, P&L management and HR business processes
• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills

Salary: $131,430 - $193,689 annually

Salary range of $131,430 - $151,320/yr for APCs, a biweekly leadership stipend and an additional wRVU incentive bonus potential up to 28% of yearly salary that is paid out quarterly for a competitive overall compensation package. Offers are based on a balance of factors such as level of education, experience, work history, and geographic location. The Company complies with all state and local wage and hour laws and provides a total rewards package of compensation plus benefits including medical, dental, and vision benefits, 401(k) plan, learning and development programs, Learning Time Off, and Paid Time Off. Carbon Health will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.

We recognize that the key to success lies in valuing the minds, experiences, and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal-opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider employment-qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.