3490 وظيفة Associate Customer Service Representative Credit Cards قريبًا مني

JOB DESCRIPTION

Advance your product career while helping shape how digital identity works at scale. You'll collaborate across technology, design, and business to deliver secure, high-impact capabilities.

As a Senior Product Associate within Identity Lifecycle Management, you will help develop and deliver products supporting identity verification, identity lifecycle management, and digital identity solutions. You'll work cross-functionally to launch capabilities, synthesize feedback, and drive improvements that increase adoption and measurable outcomes.

Job responsibilities

• Partner with leaders to shape product vision, strategy, and execution plans across identity verification, identity resolution, identity graph, and consent management
• Build, launch, and continuously improve identity data capabilities to strengthen adoption, quality, and business impact
• Collaborate with technology, design, modeling, and other partners to deliver scalable, secure identity data solutions
• Align roadmaps and dependencies with related identity and data teams to enable integrated delivery
• Define and track key performance metrics for product health, data quality, and business outcomes, using insights to prioritize improvements
• Establish and champion data governance standards, policies, and controls for the identity data domain
• Ensure identity data products meet applicable data privacy expectations, internal policies, and audit requirements
• Communicate strategy, risks, tradeoffs, and outcomes to senior stakeholders with clarity and strong executive presence
• Identify and manage risks related to data quality, access, privacy, and security within the identity data domain
• Stay current on industry trends and emerging technologies to inform product direction and roadmap evolution

Required qualifications, capabilities, and skills

• 3 years of experience in identity, data management, or related technology domains
• Practical knowledge of identity verification, identity resolution, identity graph concepts, and consent management
• Strong analytical skills and a data-driven approach to prioritization and decision-making
• Strong collaboration and stakeholder management skills across technical and non-technical partners
• Demonstrated ability to develop and execute product roadmaps that deliver measurable business and risk outcomes
• Technical fluency with modern data platforms, cloud-based architectures, and data pipeline technologies
• Understanding of data governance frameworks, data privacy obligations, and compliance expectations relevant to identity data
• Excellent written and verbal communication skills, including translating complex technical topics for diverse audiences
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline, or equivalent professional experience

Preferred qualifications, capabilities, and skills

• Experience building and launching complex technology products in financial services or other regulated industries
• Familiarity with identity and access management standards, protocols, and frameworks
• Understanding of applying machine learning techniques to identity, fraud, or risk use cases
• Awareness of graph-based data models and their use in identity resolution and relationship mapping
• Hands-on experience with agile product development practices at enterprise scale

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.