5856 وظيفة Claims And Compliance Manager قريبًا مني

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Business Descriptor:

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Principal Responsibilities : –

• To ensure that the vetting of the Bank Guarantee format is taken as per the Bank Guidelines taking into consideration that the Bank’s interest is safeguarded and also ensure compliance with the Legal / Regulatory Requirement.
• To ensure that the Guarantee texts are vetted for all Local, Counter Guaranteed Guarantee and Overseas Guarantees with the agreed SLAs. Furthermore, customer’s queries on the vetted format to be responded within TAT and obtain clarification from higher authorities, Legal, Risk or Business as maybe applicable to meet customer expectation.
• To be one point of contact for the customer and R.M. (Operations Service Manager) for any issues / delay / complaints regarding the issuance / extension/ amendment/ cancellation/ claims/ queries for guarantees transactions.
• Undertaking Issuance/ extension/ amendment of guarantees as per the customer’s request on a timely basis, which includes scrutinizing the factual details from HUB system, the request letter and any approvals received from the Business / Legal / Compliance/ Risk.
• Follow-up and timely action for commissions receivables / payables (both local and overseas) is undertaken rigorously.
• Liaising with internal and external stakeholders as per the job requirement.
• Claims when received are actioned immediately by either informing the R.M or the customer based on the type of Claims are received. Responsibility of paying the claimed amount to the beneficiary on time is also undertaken by the Manager.
• Scrutinize the nostro accounts on a daily basis on receiving inputs from FCD to check thoroughly all the entries originated for guarantees transactions and resolve the differences on a timely basis by liaising with appropriate parties viz., RMs, clients, etc.
• Balance all related Suspense accounts and ensure that proper actions are undertaken to recover commission for items > 90 days.
• Review the SOX reports and other System generated reports on a daily basis to ensure that no Balance Sheet differences has occurred on account of the guarantees transacted on the previous day.
• Commission recovery is managed in a timely manner to ensure that there are no revenue leakages and following up with Risk stewards in case of pending documentation.
• Managing the trade relationships of select clients and generating revenues in line with targets.
• Scrutinizing all the Guarantee documents submitted for processing which include fresh issuance, extension, extend or pay, commission recovery and cancellation.
• Liaising with clients for any clarifications on documentation.
• Ensure all MIS / Reporting for Internal /External teams is done within deadlines.
• The job holder also interfaces with Clerical staff in terms of getting transactions captured on the system. The incumbent is also tasked with observance of AML and Sanctions related as well as other Internal guidelines, besides being a familiar with the Indian Regulatory framework given that Guarantees are being issued to Beneficiaries outside India.
• The job holder is also responsible for liaising with Concurrent Auditors, providing them with all relevant information and resolving their queries.
• Balance all related Suspense accounts and GST reporting in a timely manner.
• Respond to client queries promptly and ensure agreed TATs are met.

Requirements

Bachelor of Commerce with 2-3 years of experience in Credit Administration, Banking Operations preferably in Guarantee/Trade Operations.

Pro-tip : Familiarity with AI-enabled tools is an advantage.

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India