3273 وظيفة Customer Service Rep 06886 2128 Wedgewood Dr قريبًا مني

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Roles & Responsibilities
 Understand enterprise application architectures and map application dependencies on the underlying storage, server, operating system, database, virtualization platform, network and firewall infrastructure and dependencies on other enterprise applications in the customers production and DR environments / cloud environments
 Understand DR process automation platforms and innovate to optimize recovery time objectives by automating DR process workflows
 Co-ordinate with enterprise application and infrastructure (storage, server, operating systems, database, virtualization, network, firewall and information security, cloud) teams
 Work with the customer DR focal to document and maintain the enterprise IT DR plan documentation
 Work on detailed planning for mock test drills and live DR drills in co-ordination with enterprise IT and business teams
 Maintain runbooks and DR recovery procedures for enterprise applications
 Maintain a satisfactory security and compliance posture for the DR environment and DR processes and interface with IT and BCP internal and regulatory auditors
 Participate in planning and execution meetings
 Coordinate table-top exercises as required
 Plan and update the DR drill calendar in consultation with the customer DR focal and regularly communicate the DR drill calendar schedule to the concerned stakeholders
 Plan, orchestrate, execute, and report on mock test drills and live DR drills
 For DR related incidents work on RCA if any and communicate updated documents to the relevant stake holders
 Track DR drill success ratios and ensure DR exercise plans and DR execution reports are prepared and submitted as per agreed TATs
 Develop operational technical assets in the form of DR plans, DR exercise plans, DR execution reports, Technical Recovery Guides (TRGs)
 Continue to develop subject matter expertise through external and internal training and excel as a trusted advisor on the latest Disaster Recovery and Business Continuity areas
 Engage with Customer teams when required and provide subject matter expertise / demo’s and participate in executive briefings with the customer. This involves advising, briefing and presenting to senior customer executives

Who You Are

Required Expertise:
 Understanding of global disaster recovery and business continuity standards and processes
 Ability to document disaster recovery process steps at the appropriate level of detail and innovate to optimize recovery time and recovery point objectives
 Understanding of enterprise application and infrastructure (storage, server, virtualization, database, network and firewall) architecture
 Ability to map and document application to application dependencies in an enterprise environment
 Experience on KRO/KIRS/Ansible DR automation platform or similar DR automation platform
 Understanding of enterprise IT incident, problem, and change management processes
 Ability to create DR exercise plans that meet the exercise objective in collaboration with application and infrastructure teams
 Strong understanding of data protection (backup & recovery, DR, storage replication, native database replication, file replication) technologies for enterprise applications running on-premise or cloud infrastructure platforms
 Hands-on experience with standalone and clustered UNIX and Windows platforms
 Hands-on experience with virtualization platforms (VMware, Hyper-V, Citrix Xenapp)
 Ability to develop and maintain shell / powershell / python / TCL/ Bicep/Ansible Playbooks or similar scripts.
 Ability to develop scripts to integrate with external enterprise tools / systems via CLIs / APIs
 Understand storage replication technologies in various DR scenarios
 Understand native database replication technologies in various DR scenarios
 Understand virtual machine (hypervisor) level replication technologies
 Experience working on on-premises / cloud / hybrid cloud infrastructure

Preferred Expertise:
 Cyber (IT) security experience
 DR / BCP audit experience

Required Education:
Bachelor’s degree in Computer Science or Engineering (BE, BTech, MCA)

Preferred Education:
Bachelor’s degree in Computer Science (BE, BTech, MCA)

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.