Urwah Admin

Kyndryl

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
 
 
As a Computer Operator you will be on the technical frontline &ndash; performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
 
 
If you have a passion for technology and a desire to continually improve your skills &ndash; this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.
 
 
Your Future at Kyndryl
 
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you &ndash; and we&rsquo;re invested in paving the way. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
 
 
Required Technical and Professional Expertise
<div>&bull; Minimum 2 to 6 years of experience in Mainframe Operations
 
<ul><li>Manage production operating system resource availability
</li><li>Monitor production operating system, and devices
</li><li>Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications)
</li><li>Execute recovery procedures for production operating systems and devices
</li><li>Perform automated startup and shutdown of the production operating system
</li><li>Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts
</li><li>Should have CA7 and Control M Tool knowledge
</li><li>Monitor scheduled batch jobs
</li></ul></div><div>&bull; Resolve batch scheduling conflicts (non-application) (root cause analysis and change management)
 
 
Preferred Technical and Professional Experience
 
 
<ul><li>Check each system for outstanding messages and or batch abends on a regular basis.
</li><li>Scan batch output to find actual cause of failure.
</li><li>Able Identify task or issues that can be improved and send ticket to correct team.
</li><li>Able to determine quickly the severity of a problem and make appropriate escalations.
</li><li>Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
</li><li>Strong analytical and problem-solving skills with high attention to details 
</li></ul></div> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Senior Associate II,Computer Operations

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further &ndash; Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
 
 
As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
 
 
You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You&rsquo;ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
 
 
If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!
 
 
Your Future at Kyndryl
 
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won&rsquo;t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. 
 
Who You Are
<div>You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
 
 
Required Skills and Experience
 
 
<ul><li>Proven knowledge and experience in trouble-shooting, switching, and routing
</li><li>2+ years of working experience in Networking
</li><li>Minimum CCNP certification or equivalent knowledge
</li><li>Experience with Network security, WAN
</li><li>Working knowledge of ITIL.
</li></ul></div><div>. Bachelor's Degree(Regular).
 
 
Preferred Skills and Experience
 
 
<ul><li>Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX
</li><li>Experience with Ansible automation 
</li></ul></div> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Network Support - L2

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Infrastructure Architects are the key link between Kyndryl and our clients. You&rsquo;re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You&rsquo;ll be there from the start of a project &mdash; understanding what&rsquo;s needed and figuring out the best technical solution. And you&rsquo;ll be there at the finish, delivering the right product on time and within budget.
 
 
As an Infrastructure Architect, you&rsquo;ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you&rsquo;re the subject matter expert &ndash; consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you&rsquo;re the tech leader for implementation.
 
 
At Kyndryl we support all major cloud platforms, so you&rsquo;ll get the chance to use everything you know &ndash; and then some. You&rsquo;ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You&rsquo;ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You&rsquo;ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.
Key Responsibilities
<ul><li>Configure &amp; Install Cisco ACI Spine &amp; Leaf switches.
</li><li>Cisco NEXUS switches and routers.
</li><li>Prepare Network Design documentation.
</li><li>Capturing &amp; analyzing the Firewall logs Collaboration &amp; Escalation.
</li><li>Perform traffic analysis and capacity planning to maintain optimal network performance.
</li><li>Preparing RCA documents
</li><li>Experience in Visio tool
</li><li>Analyse network traffic patterns to identify potential bottlenecks in solar wind.
 
Schedule an IOS upgrade activity and security patches
 </li><li>Work under tight SLAs to ensure incident resolution and minimal impact on business operations.
</li><li>Generate regular reports on network performance, availability, and security incidents.
</li><li>Maintain accurate documentation of network configurations, changes, and incidents.
</li><li>Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls.
</li><li>Good understanding of Inter and Intra Tenant traffic flows, contracts
</li><li>Experience in L2 outs, L3 outs, VMM integration.
</li><li>Understanding of how other technologies work alongside Cisco's ACI.
</li><li>Experience in Troubleshooting traffic flows, routing and L3 policies
</li><li>Work with vendors to validate hardware parameters and functionality then replace if necessary 
</li></ul> 
Your future at Kyndryl
 
This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It&rsquo;s a great chance for database administrators or other techs to break into the cloud. It&rsquo;s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you&rsquo;ll find the opportunity here. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
Required Skills and Experience
<ul><li>Above 13 years&rsquo; experience in Network Infrastructure design.
</li><li>Build &amp; manage Cisco ACI and Cisco Catalyst, Nexus switches and routers.
</li><li>Wireless controller and Access points. Cisco ISE &amp; SDWAN , FortiGate, Checkpoint, Palo Alto &amp; ASA firewalls.
</li><li>Preferred CCIE DC or Cisco ACI Implementation Certification and CCNP
</li><li>Certification. Deep understanding on Cisco ACI infrastructure and Nexus switches &amp; Meraki.
</li><li>Strong troubleshooting skills and managing Cisco Catalyst &amp; Load Balancers.
</li><li>Very strong knowledge on Cisco Wireless LAN Controller experience.
</li><li>Very strong knowledge Cisco ISE and SDWAN technologies.
</li><li>Strong knowledge on FortiGate, Checkpoint, Palo Alto &amp; ASA firewalls.
</li></ul>Preferred Technical and Professional Experience
<ul><li>Excellent written and verbal communication skills.
</li><li>Ability to interact confidently with stakeholders of all levels. 
</li></ul> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Network Architect

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Join Kyndryl as an Application Consultant and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.
Roles &amp; Responsibilities:
<ul><li>Lead SAP BASIS administration including installation, configuration, monitoring, and troubleshooting of SAP systems (ECC, S/4HANA, BW/4HANA, PI/PO, Fiori, Solution Manager, SAP MOBILE, BW, BW - DR, SAP Central Services, BW - Webdispatcher, GRC, Focused Run, RMJ Platform Agent, RMJ Platform Agent, RMJ RunMyJobs, MDG-M, ECC, Livecache, SCM, SCM Optimizer, SMB BW, SMB NEA, SMB NEA sap_dataexchanged, SMB NEA jv-services, Trex for CRM &amp; GTS, Trex for MDG &amp; ECC (Not live), TREX for CRM &amp; GTS Tenant, Trex for solman, EP, SAPROUTER, Solution Manager, SLT, SLT - DR, SAPGUI Prod, SAP Cloud Connector (H07), ERP, BWA, RMJ RMJPlatform Agent, SAP LT, SLD, NWDI, SAPGUI Dev, SAP Analytics Cloud Agent, GTS, MDG, SCM (N+1), RTC Application, RTC DB, Basis Patching, AWS, BW - DNS, NW 7.01 Dev Workplace, hROH HR, Wily, Wily (MOM), SAP MII, Solution Manager UXMON Agent.)
</li><li>Perform system copies, client administration, transport management, backup &amp; recovery
</li><li>Plan and execute SAP system upgrades, enhancement packages, patches, and migrations (e.g., OS/DB or S/4HANA migrations)
</li><li>Provide technical expertise for SAP HANA and traditional RDBMS databases (Oracle, MSSQL, DB2)
</li><li>Manage SAP Cloud Platform (SCP), SAP BTP, and integration with third-party systems
</li><li>Monitor system performance and implement tuning measures
</li><li>Coordinate with functional, security, and infrastructure teams to ensure smooth SAP operations
</li><li>Participate in business continuity and disaster recovery planning
</li><li>Maintain system documentation and technical SOPs
</li><li>Guide and mentor junior BASIS team members
</li>Ensure compliance with IT security, audit, and change management policies 
<li>
</li></ul> 
Your Future at Kyndryl
 
As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts &ndash; presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
 
 
Required Technical and Professional Experience
<ul><li>10+ years of SAP BASIS experience in large-scale SAP environments
</li><li>Experience with SAP S/4HANA migrations and administration
</li><li>Strong knowledge of SAP NetWeaver architecture and components
</li><li>Proficiency in database administration: SAP HANA, Oracle, MSSQL, DB2
</li><li>Hands-on experience with OS-level administration (Linux/UNIX/Windows)
</li><li>Experience with SAP systems in on-premise, cloud (AWS, Azure, GCP), or hybrid environments
</li><li>Knowledge of SAP Solution Manager (ChaRM, System Monitoring, EarlyWatch)
</li><li>Familiarity with tools such as SUM, SWPM, SPAM/SAINT, and HANA Cockpit
</li><li>Good understanding of high-availability and disaster recovery setups for SAP
</li><li>Strong analytical and problem-solving skills
</li>Excellent communication and documentation skills 
<li>
 
</li></ul>Preferred Technical and Professional Experience
GRC Skills:
<ul><li>Perform Security related activities
</li><li>Perform SAP GRC related activities
</li><li>Manage maintenance plan, assist with system upgrades and patching, with specific focus on security impacts
</li><li>Perform Segregation of Duties analysis and manages the mitigation process
</li><li>Ensure compliance to security policies, procedures and IT controls in place
</li><li>Provide pre and post go live support to the end users
</li><li>Assist with conducting IT self-audits, IT User access recertification review
</li><li>Assist with conducting gate review and change management activities
</li></ul>BOBJ Skills:
<ul><li>Collaborate with business stakeholders to gather requirements and translate them into effective BI solutions using SAP BusinessObjects
</li><li>Design, develop, and implement reports, dashboards, and analytics using SAP BO tools (Web Intelligence, Crystal Reports, SAP Lumira, etc)
</li><li>Customize and enhance existing BI solutions to meet evolving business needs
</li><li>Perform data modeling, extraction, transformation, and loading (ETL) activities for BI projects
</li><li>Conduct performance tuning, optimization, and troubleshooting of BI solutions
</li><li>Provide technical expertise, guidance, and support to end-users and stakeholders
</li><li>Collaborate with cross-functional teams to ensure integration and data consistency across BI solutions
</li><li>Stay updated with the latest SAP BO tools and features to drive continuous improvements in BI solutions
</li>Optional: BTP, FRUN, SAP Cloud ALM 
<li>
</li></ul> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

SAP Basis Adminstrator

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Have you been wanting to get into IT but don&rsquo;t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there&rsquo;s a good chance you&rsquo;ll love being a L1 Helpdesk Agent at Kyndryl.
 
 
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you&rsquo;ll be the face and voice of Kyndryl, helping customers solve their problems every day.
 
 
A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we&rsquo;ll teach you the rest. It&rsquo;s a fun and fast-paced role where you&rsquo;ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you&rsquo;ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
Perform initial problem determination (Level 1 support) with related hardware, software and services support. Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs. Handle service entitlement failures associated with requests for in-scope services. Assigning records to other support groups, as required.
 
 
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you&rsquo;ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
 
 
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It&rsquo;s fun, challenging, and fast-paced &ndash; you definitely won&rsquo;t be bored!
 
 
Your future at Kyndryl
 
This is a true &ldquo;start here, go anywhere&rdquo; opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
<ul><li>Graduate in any discipline (including engineering graduates)
</li><li>Minimum experience needed is 1.5 to 2 years in IT service desk.
</li><li>Should possess excellent English communication skills.
</li><li>Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
</li><li>Perform initial problem determination (Level 1 support) with related hardware, software and services support
</li><li>Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.
</li><li>Use technical resources and tools to support the client by answering questions and responding to client requirements.
</li><li>Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.
</li><li>Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.
</li><li>Understand, adapt, and contribute to the improvement of various SLA&rsquo;s, SLO&rsquo;s and KPI's in line with the customer expectations.
</li><li>Willing to work in night shifts. 
</li></ul> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

L1 Helpdesk Agent

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The HR Controls &amp; Compliance Senior Lead position is pivotal in ensuring the organization's adherence to compliance, control efforts, and reporting across various Human Resources functions including focus on Payroll at global level. The role encompasses responsibilities such as equal employment opportunity (EEO) and affirmative action compliance, as well as ensuring that staffing needs align with governmental requirements. The successful candidate will play a key role in maintaining and enhancing the HR controls framework, addressing data protection and privacy requirements, and supporting both internal and external audits. Additionally, this role involves streamlining HR processes, managing control risks, and ensuring business continuity for critical HR functions.
Essential Skills, Duties &amp; Responsibilities:
<ul><li>Coordinate Global Payroll business process compliance activities.
</li><li>Provide support during internal and external audits, such as PwC, ISO, and SOX compliance reviews, with a focus on Payroll processes.
</li><li>Oversee the management system and governance controls to support an effective HR controls framework.
</li><li>Address data protection and privacy requirements, including the implementation of data regulations and vendor management processes.
</li><li>Assist HR stakeholders in streamlining processes, increasing control efficiencies, and identifying opportunities for simplification or automation.
</li><li>Identify and evaluate current and emerging control risks, including fraud, and establish key controls to manage these risks.
</li><li>Conduct training and education on topics related to controls, such as access management, cybersecurity, data privacy, and SOX compliance.
</li><li>Manage remediation activities for SOX and non-SOX testing deficiencies, assisting process owners through resolution.
</li><li>Collaborate with process owners to develop recommendations and monitor action plans to completion.
</li><li>Monitor and enhance internal controls over financial reporting through data analytics and performance reviews of controls.
</li><li>Ensure the HR business continuity management system is established for critical HR processes.
</li></ul>Your Future at Kyndryl
Every position at Kyndryl offers a way forward to growing your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
Required Skills, Experience and Circumstances:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, HR, or a related field.
</li><li>Minimum 8+ years of experience in internal/external audit and SOX management within multinational organizations.
</li><li>Expertise in Payroll controls and compliance including SOX.
</li><li>In-depth knowledge of HR processes, controls, and internal control concepts (COSO), with expertise in SOX compliance, US GAAP, IFRS, PCAOB standards, and SEC regulations.
</li><li>Ability to work independently in a remote setting and collaborate effectively across teams.
</li><li>Proficiency in Microsoft Office, SAP, and GRC software.
</li><li>Fluency in written and spoken English.
</li><li>Quick learner with the ability to grasp concepts rapidly in a fast-paced environment.
</li><li>Strong interpersonal skills with a proven ability to contribute to team efforts and achieve related results as needed. 
</li></ul>Preferred Skills and Experience:
<ul><li>Master&rsquo;s degree in Accounting, Finance, Business, HR, or a related field.
</li><li>Current certifications such as CIA, CPA, CISA, CFE, or equivalent.
</li><li>Strong project management, organizational, and communication skills.
</li><li>Ability to clearly explain technical issues and risks to both technical and non-technical audiences in English.
</li><li>Demonstrates a strong work ethic and commitment to continuous improvement.
</li><li>Experienced in global organizations and collaborating across time zones.
</li><li>Knowledgeable in data privacy and protection regulations. 
</li></ul>What We Offer:
<ul><li>Competitive salary and benefits package.
</li><li>Opportunities for professional growth and development.
</li><li>A dynamic and inclusive work environment.
</li><li>The chance to work with a leading global IT services company. 
</li></ul>Compensation:
The compensation range for the position in the U.S. is $96,480 to $183,240 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California: $106,080 to $219,840
Colorado: $96,480 to $183,240
New York City: $115,680 to $219,840
Washington: $106,080 to $201,480
Washington DC: $106,080 to $201,480 
This position will be eligible for Kyndryl&rsquo;s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl&rsquo;s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
 
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

HR Controls & Compliance Senior Lead

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
As a Data Scientist at Kyndryl you are the bridge between business problems and innovative solutions, using a powerful blend of well-defined methodologies, statistics, mathematics, domain expertise, consulting, and software engineering. You'll wear many hats, and each day will present a new puzzle to solve, a new challenge to conquer.
 
 
You will dive deep into the heart of our business, understanding its objectives and requirements &ndash; viewing them through the lens of business acumen, and converting this knowledge into a data problem. You&rsquo;ll collect and explore data, seeking underlying patterns and initial insights that will guide the creation of hypotheses.
A nalytical professional who uses statistical methods, machine learning, and programming skills to extract insights and knowledge from data. Their primary goal is to solve complex business problems, make predictions, and drive strategic decision-making by uncovering patterns and trends within large datasets.
 
 
In this role, you will embark on a transformative process of business understanding, data understanding, and data preparation. Utilizing statistical and mathematical modeling techniques, you'll have the opportunity to create models that defy convention &ndash; models that hold the key to solving intricate business challenges. With an acute eye for accuracy and generalization, you'll evaluate these models to ensure they not only solve business problems but do so optimally.
 
 
Additionally, you're not just building and validating models &ndash; you&rsquo;re deploying them as code to applications and processes, ensuring that the model(s) you've selected sustains its business value throughout its lifecycle.
 
 
Your expertise doesn't stop at data; you'll become intimately familiar with our business processes and have the ability to navigate their complexities, identifying issues and crafting solutions that drive meaningful change in these domains. You will develop and apply standards and policies that protect our organization's most valuable asset &ndash; ensuring that data is secure, private, accurate, available, and, most importantly, usable. Your mastery extends to data management, migration, strategy, change management, and policy and regulation.
<div>Key Responsibilities:
</div><div><ul><li>Problem Framing: Collaborating with stakeholders to understand business problems and translate them into data-driven questions.
</li></ul></div><div><ul><li>Data Collection and Cleaning: Sourcing, collecting, and cleaning large, often messy, datasets from various sources, preparing them for analysis.
</li></ul></div><div></div><div><ul><li>Model Development: Building, training, and validating machine learning models (e.g., regression, classification, clustering, deep learning) to predict outcomes or identify relationships.
</li></ul></div><div><ul><li>Statistical Analysis: Applying statistical tests and methodologies to draw robust conclusions from data and quantify uncertainty.
</li></ul></div><div><ul><li>Feature Engineering: Creating new variables or transforming existing ones to improve model performance and provide deeper insights.
</li></ul></div><div><ul><li>Model Deployment: Working with engineering teams to deploy models into production environments, making them operational for real-time predictions or insights.
</li></ul></div><div><ul><li>Communication and Storytelling: Presenting complex findings and recommendations clearly and concisely to both technical and non-technical audiences, often through visualizations and narratives.
</li></ul></div><div><ul><li>Monitoring and Maintenance: Tracking model performance in production and updating models as data patterns evolve or new data becomes available.
</li></ul></div>If you're ready to embrace the power of data to transform our business and embark on an epic data adventure, then join us at Kyndryl. Together, let's redefine what's possible and unleash your potential.
 
 
Your Future at Kyndryl
 
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won&rsquo;t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
Required Technical and Professional Expertise
<ul><li>4 - 5 years of experience as an Data Scientist.
</li><li>Experience in Generative AI and Agentic AI.
</li><li>Programming Languages: Strong proficiency in Python and/or R, with libraries for data manipulation (e.g., Pandas, dplyr), scientific computing (e.g., NumPy), and machine learning (e.g., Scikit-learn, TensorFlow, PyTorch).
</li><li>Machine Learning: Deep knowledge of various machine learning algorithms, their underlying principles, and when to apply them.
</li><li>Database Querying: Proficiency in SQL for extracting and manipulating data from relational databases.
</li><li>Data Visualization: Ability to create compelling and informative visualizations using tools like Matplotlib, Seaborn, Plotly, or Tableau.
</li></ul>Preferred Technical and Professional Experience
<ul><li>Degree in a scientific discipline, such as Computer Science, Software Engineering, or Information Technology 
</li></ul> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Data Scientist

Join Kyndryl and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.