Urwah Admin

Kyndryl

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don&rsquo;t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there&rsquo;s a good chance you&rsquo;ll love being a Customer Service Representative at Kyndryl.
 
 
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you&rsquo;ll be the face and voice of Kyndryl, helping customers solve their problems every day.
 
 
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we&rsquo;ll teach you the rest. It&rsquo;s a fun and fast-paced role where you&rsquo;ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you&rsquo;ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
 
 
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you&rsquo;ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
 
 
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It&rsquo;s fun, challenging, and fast-paced &ndash; you definitely won&rsquo;t be bored!
 
 
Your future at Kyndryl
 
This is a true &ldquo;start here, go anywhere&rdquo; opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
<div>You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
 
 
Required Skills and Experience
 
 
<ul><li>Knowledge of Windows, Mac, or Linux operating systems
</li><li>1+ years of support help desk knowledge
</li><li>Troubleshooting and problem-solving skills
</li><li>Customer support knowledge
</li><li>Active listener with flexibility to modify approach and adapt to customer needs
</li></ul> 
Preferred Skills and Experience
 
 
<ul><li>Experience working with Windows, Mac, or Linux operating systems
</li><li>Troubleshooting and problem-solving expertise
</li><li>Support help desk experience
</li><li>Customer support experience
</li><li>Experience modifying approaches and adapting to customer needs
</li></ul></div>The compensation range for the position in the U.S. is -
 
$39,840to$67,440based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area):$47,760to$81,000
California (All Other):$43,800to$74,280
Colorado: $39,840to$67,440
Massachusetts$39,840to$74,280
New York City: $47,760to$81,000
Washington: $43,800to$74,280
Washington DC:$43,800to$74,280 
This position will be eligible for Kyndryl&rsquo;s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl&rsquo;s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
 
Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
 
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Senior Agent - Customer Service

<div>Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world&rsquo;s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people&mdash;Kyndryls&mdash;that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. 
 
The Role
The Complex Program Manager is responsible for leading and delivering large-scale, high-impact programs characterized by significant complexity, ambiguity, and cross-functional dependencies. The role ensures alignment of program outcomes with strategic business objectives while managing scope, schedule, budget, risks, and stakeholder expectations.
This position requires the ability to translate strategic vision into a portfolio of interconnected projects and drive successful execution through strong governance, leadership, and decision-making capabilities.
<div>Program Leadership &amp; Delivery
<ul><li>Lead end-to-end delivery of complex transformation programs with multiple interdependent workstreams
</li><li>Translate strategic objectives into structured program roadmaps with clear milestones and deliverables
</li><li>Ensure alignment between program scope, contractual commitments, and business outcomes
</li></ul>Governance &amp; Risk Management
<ul><li>Establish and maintain robust governance frameworks aligned with organizational standards
</li><li>Identify, assess, and proactively manage risks, issues, and dependencies
</li><li>Drive decision-making through governance forums and executive-level reporting
</li></ul>Stakeholder &amp; Executive Management
<ul><li>Act as the primary interface for senior stakeholders, sponsors, and clients
</li><li>Manage stakeholder expectations, resolve conflicts, and ensure alignment across teams
</li><li>Provide clear, concise executive updates, insights, and recommendations
</li></ul>Financial &amp; Commercial Management
<ul><li>Own program financials, including budgeting, forecasting, and margin management
</li><li>Ensure contractual and commercial compliance (SLAs, financial targets)
</li><li>Drive value realization and benefits tracking across the program lifecycle
</li></ul>Planning &amp; Execution Oversight
<ul><li>Ensure integrated planning across all program workstreams
</li><li>Monitor performance using KPIs, milestones, and success metrics
</li><li>Implement corrective actions to address deviations in scope, schedule, cost, or quality
</li></ul>People Leadership &amp; Capability Development
<ul><li>Lead, mentor, and develop project managers and cross-functional delivery teams
</li><li>Build high-performing teams aligned with program objectives
</li><li>Foster a culture of accountability, collaboration, and continuous improvement
</li></ul>Change &amp; Transformation Management
<ul><li>Assess organizational readiness and manage resistance to change
</li><li>Define and execute change management strategies
</li><li>Ensure delivery of measurable business outcomes and adoption of solutions
</li></ul></div>Your Future at Kyndryl
 
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won&rsquo;t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
Required Skills and Experience
<div><ul><li>10+ years of experience in program/project management, with proven delivery of complex transformation programs
</li><li>Demonstrated experience managing large-scale, cross-functional, and multi-vendor environments
</li><li>Strong leadership skills across complex, multi-stream programs
</li><li>Advanced stakeholder management and executive communication capabilities
</li><li>Solid expertise in governance, risk management, and compliance frameworks
</li><li>Strong financial acumen, including budgeting, forecasting, and margin management
</li><li>Strategic thinking with strong analytical and decision-making skills
</li><li>High resilience, adaptability, and ability to operate in ambiguous environments
</li></ul></div>Preferred Skills and Experience
<div><ul><li>Experience delivering large-scale technology programs (Cloud, Digital Transformation, Data/AI, Enterprise Platforms)
</li><li>Proven track record working in global or highly matrixed organizations
</li><li>Experience driving organizational change and transformation initiatives
</li><li>Strong commercial awareness and experience managing contractual obligations
</li><li>Certifications: PMP / PgMP; PRINCE2 Practitioner; Other relevant program or portfolio management certifications 
</li></ul></div> 
Being You
The &ldquo;Kyn&rdquo; in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don&rsquo;t meet every requirement, we encourage you to apply. We believe in growth, and we&rsquo;re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging &mdash; being a valued, respected, trusted member of the team &mdash; is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That&rsquo;s The Kyndryl Way. 
 
What You Can Expect
Your career with us isn&rsquo;t just a job&mdash;it&rsquo;s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health&mdash;because we know that when you feel your best, you do your best.
 
 
From your very first day, you&rsquo;ll dive into impactful work that powers the systems our customers rely on every day. You won&rsquo;t just contribute&mdash;you&rsquo;ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
 
 
We&rsquo;re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you&rsquo;ll have everything you need to thrive and evolve. You&rsquo;ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities&mdash;from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you&rsquo;ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
 
 
We want you to thrive here&mdash;and we&rsquo;re committed to helping you do just that. Ready to make an impact? Join us and help shape what&rsquo;s next.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Complex Program Manager

Join Kyndryl and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kyndryl

About Company

Senior Agent - Customer Service

Complex Program Manager