3661 وظيفة Customer Service Representative Credit قريبًا مني

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Job Req Number: 124863
Time Type: Full Time

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.

We are hiring for an Operations, Sea Import profesional to join our Sea Freight in Dubai.

The Operations, Sea import role provides critical support to the Manager DSV and undertakes operational functions to ensure that the business development, operational and office management are carried out effectively and efficiently.

As an operations, sea import profesional you can work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues and provide resolution to clients.

Detailed Responsibilities:

• Reporting to import team manager on day-to-day shipments.
• Co-ordinating with clients, DSV network and DSV vendors.
• Routing shipments from inside sales and updating customers.
• Handle import and cross trade shipments of key and corporate accounts.
• Coordinating with Shipping Line and Co-loaders for Planning Vessel.
• Monitor the shared folder daily.
• Manage open jobs using our inhouse system and intercompany invoices through constant follow ups.
• Assisting team leader to lead the entire operations and documentation team.
• Provide all DSV products and services to the client / identify shipments where PS must be claimed etc.
• Identify quality leads from existing clients/ inactive clients/ new clients and provide the same to operations manager.
• Take ownership of external client visits when necessary.
• Follow up with Vendor, Co-loaders and liners for invoices.
• Meeting set KPIs
• Follow up with other branches for cargo coming from various locations.
• Other tasks assigned by management.

Invoicing:

• Ensure accurate invoicing is completed daily and within 72 hours of shipment completion. All supporting documents are attached with the invoices, as per the client requirements.
• Ensure billing is 100% accurate
• Ensure timely resolution of any discrepancy in invoicing. Any delays to be communicated to manager.
• Credit note to be strictly avoided, an approval should be obtained from the operations manager prior to issuing any credit note.

Qualifications & Characteristics:

• Experience of 2 years working in an import operations role in freight forwarding industry.
• A bachelor’s degree.
• Customer service oriented and result driven.
• Good communication, influencing and organization skills.
• Must be able to take ownership of problems and provide solutions to clients in a timely manner.
• Ability to handle customer complaints effectively and professionally within a timely manner
• Good knowledge of UAE import procedures.
• Excellent team player and support team as and when required.
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
• Ability to meet deadlines and work under pressure.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com